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    Firehouse Pools

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Firehouse Pools

    Pool maintenance

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    10 months ago

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    Brown's Pools and Spas

    Brown's Pools and Spas

    (33 reviews)

    $$$

    Had a pump motor issue. Our go to pool pals are Brown's in Dallas. Today I called them up to…read moreprice a new motor and Ethan in repairs is the absolute most professional and helpful customer service person I have encountered in a VERY long time! Not only did he explain what I needed, he offered to explain and assist if I needed anything while replacing the new motor. We decided we would just go ahead and pay the fee to have him replace the parts that are a little touchy; however, he was so accommodating and helped me learn the process right away. We also went ahead and purchased a replacement lateral assembly and sand so I could service the filter as well. I will never use another pool company solely based on the above and beyond attitude of Ethan today. We are so appreciative as we get to spend our last few weeks with our grandson swimming in the pool before he moves to Hawaii with his service parents.

    Omg will yall please answer the phones?!?!? It took over a month for me to get in touch with yall…read moreand now im looking for services again and still not answering!!! Im amazed at how poor the customer service is. Very nice people when they do answer but the communication is horrific. This is the reason i switched to other companies for repairs/renovations and services. Missing out on a lot of money becuase ive talked to a lot of other people who have experienced the same issues with the same company. Its a simple fix that the owner continuously ignores.

    Whiten Pools

    Whiten Pools

    (8 reviews)

    Run far away! I would rate zero if I could! After spending nearly $100k on a pool that took more…read morethan a year to deliver, they have continued to provide horrible customer service. Owners do not have any business savvy and clearly are robbing Peter to pay Paul. On multiple occasions I was told they can't send a crew until we make a payment...construction draws were paid in advance! 18 months after pool delivery my coping popped up (Whiten can't explain why or how) but they sent a mason to repair who completely cracked my glass tiles. No apology, no offer to accept responsibility or make it right. As a matter of fact the owners wife said I was unpleasant and accused me of not buying chemicals from them. WTF? This is what they considered to be a job well done. Seriously, the WORST!

    I didn't actually have any work done by this company ( and I never will) but I have seen how the…read moreolder lady treats people. I went into the store because Whiten Pools had been a customer of mine (but no longer). I walked in and noticed an older lady yelling at a customer. My colleague and stood about 10-12 feet away chatting (in a normal tone) about some work I needed done to my pool and my interest in speaking with Whiten Pools to help. Once the lady was done yelling at the customer, we approached and were immediately told that we were talking too loud and "Goodbye." She was yelling at that lady when we entered the store. Well, I was interested in possibly getting a new liner for our pool and also seeing about converting to Salt. Unfortunately, we are not going to give our business to Whiten Pools because of the absolute disrespect the "older lady" showed. Do yourself a favor and go down the street to Elite Pools and work with "good, nice" people..

    Firehouse Pools - poolcleaners - Updated May 2026

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