Good food, nice place, typically decent service. Been going here for years, around once every 2-3 months. Rarely have an issue with food. Place is clean and nice inside. Service has only failed us once out of many times. Not much to complain about here. read more

Just.. why? Had to send my meal back. I received an apology from the manager and an offer for a replacement. The meal was so bad I declined a replacement. Opted for a piece of cake. When I complained the waitress didn't bat an eye. She already knew, it appeared, the food I was served was not freshly prepared. Really, they should be ashamed. It had been a long time since our last visit to that establishment because we had not had good experience. We were hoping it had improved but evidently not. read more

My husband and I decided to try Firebirds brunch and we're glad we did. It wasn't busy at all so we were able to sit at the bar without a wait. GiGi the bartender is absolutely amazing. She is EXTREMELY attentive and her customer service was top tier. She made some amazing suggestions. We ordered the steak and eggs taco and the steak bowl. Both were pretty decent. We had the craft mimosas and Firebirds infamous Black Diamond Martini. If you're looking for a relaxing brunch, I highly recommend Firebirds. This establishment will succeed because of individuals like GiGi! Keep up the great work! read more

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The ladies at the bar are all stellar!! Kiera, Toshe, Gigi and Emma kill it every single time! I feel so valued and welcomed every time I stop in. They all remember my order and practically have my first drink waiting for me as I walk from the parking lot and sit down. They make great drinks, provide exceptional customer service and fulfill their daily duties like pros! Abbie is a star at ToGo! She is knowledgeable, friendly and thorough! Keep up the good work ladies! See you Monday read more

Firebirds Wood Fired Grill - Double Black Diamond Martini - Steakhouses Near Me - Niles, Ohio

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Luv their food! Not so much the steamed veggies that go with meal selection for parties. Way undercooked! The room off to the side behind the glass doors is a perfect place for a family gathering/birthday party! Nice & private for you & your guest's. They make it easy on you by choosing from their meal selection with different tiers. You spend so much with gratuity included. Worked out perfect for my cousins 40th birthday gathering. They allow you to come in the day before if room isn't occupied to decorate if you choose. Great, private hidden gem right in the open! read more

We had a party of 10 celebrating my son's and son-in-law's birthday on Sunday. Two of us ordered prime rib but after a long wait, we were informed the prime rib would be well done and if that was not acceptable, we could order something else, which we did. Most everyone had finished their dinners before our replacement steaks arrived. The manager comped those two meals and after seeing how long we waited for the last two meals, provided some gift cards. The customer service was excellent. Mistakes happen but it's more important how you recover from them. I was very happy with the outcome and the steaks were delicious ! Excellent! read more

We visited Firebirds this evening, Christmas Eve day and as usual, have a very enjoyable meal. We were a party of four and this was not our first visit to this location. I will say, we planned ahead and made already made a reservation so there was no issue there. Once seated, our server, Kylie greeted us promptly. She was very attentive and had a fantastic personality! The restaurant was fairly busy and the kitchen may have taken a bit longer than the norm but we were busy enjoying each other's company and chatting periodically with our new bff, Kylie that it didn't phase us. It is possible that they may have been a bit under staffed but for us, as long as the server is fantastic and we have the time available, we're good. We will most definitely back and we will be asking for Kylie for sure! read more

If you want to dine in the Eastwood Mall area and want a great dining experience and food Firebirds is your place. It has a very comfortable and quiet interior. The feel is somewhat opposite of Buffalo Wild Wings that is across the lot. If you like conversation during dinner versus big screen viewing go to Firebirds. The food and service are excellent. I had the Ahi Tuna appetizer and was very impressed by the quality of the tuna it was some of the best sushi grade tuna that I've had in a while. Bar area is classy and comfortable. Enjoy! read more

Firebirds Wood Fired Grill - Ahi Tuna app - Steakhouses Near Me - Niles, Ohio

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Firebirds grill Order: honey garlic chicken with Port mushrooms and chicken corn chowder Was served a little loaf of bread but did not eat Chicken corn chowder 1st.. perfectly warm, packed full of ingredients and lips marking good! The port mushrooms were cooked and blackened perfectly. Honey garlic chicken topped with balsamic tomatoes with asparagus on the side The best chicken I've had in a long time.. nice and tender(not 1 though bite!) with a lovely smokey taste from the woodfire grill and the balsamic tomatoes were a nice combination And the asparagus.. was asparagus but even they were cooked to a soft texture Server was very friendly read more

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For the most part, our meals were delicious. Two in our party ordered Tuna, one a salad and one an appetizer, both really liked them. I ordered a burger and tots. The burger was perfect, but the tots were cold. Our server was nonexistent! Pleasant enough when she was there. Nowhere to be found while we were eating. Eventually someone else asked about our meals, and I asked for a hot side. However they didn't arrive until after our meal was finished. read more

Really liked the feel of the place I was happy to see they're family friendly. The food was perfect absolutely perfect the salad was so good I had to force myself to stop to leave room for dinner I really enjoyed that they offered fresh ground pepper for my salad I haven't had that happen in years. Great place!!!!! read more

Something changed about a year ago and this place has jumped the shark HARD. Their famous lobster dip used to be fresh with colored chips, now they use generic out of the bag chips, and the dip isn't fresh but reheated in the microwave (hot and cold at the same time). They raised the price of their steak sandwich to 25 bucks, when you could have made a hamburger at home that was better. There was a guy who looked like Mandy Patinkin who ran the kitchen and would occasionally walk around and greet the customers. Bring him back! Firebirds was really great then; a nice place to go especially around Christmas when the mall was decorated. Now we go to Longhorn or Texas Roadhouse. Plus, no more free meal for veterans; now we have to have a chaperone. cheap. read more

Firebirds Wood Fired Grill - Steakhouses Near Me - Niles, Ohio

Burger was supposed to be medium have pink burger came out cold and was well over cooked stake was cooked properly but came out so cold it would not melt the butter potatoes were absolutely incinerated. I would leave a .01 star if I could this was absolutely horrible, oh and to top it off we had a reservation had to wait for a table to open anyway then proceeded to wait an hour an a half after being seated to get are food and we never got are appetizer. read more

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**Yelp Review for Firebirds Woodfired Grill in Niles** Ah, Firebirds Woodfired Grill in Niles, where trendy meets... well, a slightly shocking price tag! Let's just say this place has the ambiance that makes you want to sip martinis and snap Instagram pics, but your wallet might not be as enthusiastic about the experience. First off, the bar is a fabulous spot to unwind with friends. It's got all the modern vibes you could ask for, but when I ordered a martini, I nearly fell off my chair at the almost $15 price tag! And no, my friends, it wasn't even happy hour. I mean, I love a good cocktail as much as the next person, but I expect my drink prices to be a little less shocking... like a jump scare in a horror movie! Now, I did go back during happy hour, and I must say, the value was way more friendly. We mixed and matched some appetizers and actually managed to leave feeling a bit full with a $60 bill for two. Not too shabby! But then, oh boy, the food prices were still sky-high. I treated myself to the fresh seafood pasta with shrimp (absolutely divine, by the way), but when I asked for a side of crushed red pepper to spice things up, I was hit with a $4 charge for what amounted to a tiny ramekin of spice. Seriously? At an American Italian restaurant? That felt a bit like charging me for air! As much as I want to love this place (and trust me, I really do), the combination of the prices and the service just doesn't quite add up. Yes, the food is tasty, but let's be real--I could easily get something similar at Texas Roadhouse and come away much happier and with a few extra bucks in my pocket. I haven't given up on Firebirds just yet. I plan to make a return in 2025 to see if they've had a little internal revamp. Until then, I'll be dreaming about that seafood pasta while keeping my wallet safe from the shock of overpriced drinks and sides! Cheers to hoping for a better experience next time! read more

Pineapple Martini and lobster Queso! Trust me! The service is always good. And I love how you can choose to sit in a big bar (and it is big! Holds a lot of people) Or, have a sit down in the dining room. Staff is always friendly and attentive. I've been to numerous locations all over and it's always consistent. Good! read more

I have visited this location several different times. All have been excellent with not only their entrees but also their customer service. It really is a great place to go on those special occasions because the staff is so personable. Baylea and Kylie are excellent servers at this location. If you want a mouth-washing steak cooked to perfection such as the Cajun Ribeye or a good Wood-Grilled NY Strip. You will also enjoy their signature Firebirds Durango Burger. They have many different sides to choose from such as a loaded baked Potato, tater tots, and the list goes on. Lastly, they have a wide selection of desserts from Crème Brûlée Cheesecake to their Chocolate Brownie Sundae. read more

I rarely take the time to write reviews for restaurants, but my experience last night was so disappointing that I feel compelled to share. I drove an hour, excited for the meal, only to have a frustrating evening. My group arrived at 8:30 PM, and we didn't leave until midnight, even though the restaurant closes at 11. I ordered the three-course menu with a lemonade drop, and sadly, the salad and lemonade were the only highlights of the night. My entrée, a medium-well steak, came out burnt and tough. The server was doing her best to manage a party of 15 on her own, as the other server had walked out. I spoke to her about my steak, and while she was very accommodating and took it off my bill, the experience was still rough. To top it off, while we were waiting to settle our bill, two men started spraying the entire restaurant for bugs. I felt the need to bag my clothes when I got home. It's hard to blame the manager or the server, as both were great; I just think that if they had more help, the night could have gone much more smoothly. read more

Firebirds Wood Fired Grill - Steakhouses Near Me - Niles, Ohio

This is what you consider a $17.25 burger? Holy cow. Cheese? Garlic ranch sauce? Do you even pay your employees? Onion straws are pennies. Where are they? read more

Firebirds Wood Fired Grill - Durango ripoff - Steakhouses Near Me - Niles, Ohio

We have been patronizing this restaurant since inception! Steadily going downhill,wife and I went for my birthday,mind you we have been going there twice a week until recent change of managers!ordered steaks for my birthday,they were absolutely worst we ever had! So tuff they could not be cut with our knives,tried to chew them,they were like rubber.could not swallow because of the toughness! we had to wait for refills.ask to see the manager who we were informed was in the restaurant,NEVER came to our table!!!we will think hard about ever going back! read more

This was our first time visiting Firebirds and I would most definitely return. The food and service were both excellent!

Well this was our second time back and will never go again! Waited 95 minutes on our dinner and we got there at 9:30pm with 2 other tables in the restaurant. The service was ok and food came out cold. Im sorry but for $260 for our meal ticket for the 4 of us, my food better be on point! I cant say enough of how over priced and how Longhorn blows this place out of the water. I have never had a cold meal until now. I MEAN COLD! While the staff stood around and chatted we paid for food that was less than mediocre . $269 for 4 people and such a DISAPPOINTMENT. This place will kill its own business read more

My sister and I went there Saturday and the grilled shrimp salad was terrible! They gave us old salad and tried to cover it up by putting the dressing on the salad to cover up the wilted leaves! The salad leaves were old iceberg lettuce that should have been thrown away! It's was terrible! read more

Firebirds Wood Fired Grill - An old salad that costs $20! - Steakhouses Near Me - Niles, Ohio

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Haven't had very good service in the past but decided to try them again a few weeks ago. Our server was Marco & he was a pleasant, efficient & and excellent server. From the time we sat down till we finished he made sure we had a wonderful dining experience. Our food arrived quickly & as ordered. The restaurant was clean with pleasant music. Highly recommend Marco if you dine there. read more

This restaurant is connected to the mall, and the mall is connected to the convention center, which is connected to my hotel. It was a good meal! I ordered the filet with bleu cheese and mushrooms. The mushrooms seemed to be covered in sugar, so I didn't like those. But the filet and bleu cheese were delicious! The mashed potatoes were also good! But first, I had the caesar salad which was obviously terrible by the two bites left. Since it's within walking distance from my hotel, I will be back over the next few weeks. Thanks for a great experience! read more

Firebirds Wood Fired Grill - Bleu Cheese Filet* - Steakhouses Near Me - Niles, Ohio

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Marco was an absolute gem of a server. From start to finish he was very detail oriented and kind. My drink was never empty and I was always asked if I needed anything. I will be coming back! Food was also delicious. read more

Went for brunch on 10/04/2025 with hubby and best friend, food and service was absolutely phenomenal!! Tashe, , our bartender/server was incredible!!! 5 stars (10x over) !! Personable and very attentive!! read more

We were there for lunch. The hostess seated us promptly and was friendly. The place was basically empty. We were attempting to discuss a private issue. Immediately the hostess to seat 3 people directly behind us. 5 minutes later the hostess sat two very loud gentleman right next to us. The remainder of our section was devoid of people. Multiple booths and empty tables in the restaurant were empty. Our food arrived and it was fine. We hurriedly finished our meals, paid our bills and proceeded to leave. On the was out I stopped and asked the hostess why she sat us all so close. Her comment was that it was the restaurant's policy to do that. If it was her oversight or restaurant policy it should be addressed. I like this restaurant and if they are busy sitting on top of one another would be okay but today was ridiculous. read more

A great Happy Hour! good bar bites and drinks as well as friendly service. Of bar seats are full there's plenty of tables and the patio during the warm season. read more

We came here for a pit stop on our way to OH from DC. The staff was all really nice and it was mostly empty because it was midday on a Friday. The food was mediocre, not terrible and not great. I had the ahi salad and the pieces of ahi were micro. He has the burger which looked better but there was nothing special about it. This might be a better spot for happy hour since the menu for that looked like it had some decent options. read more

Firebirds, a place I've frequented a few times and food was pretty good, but sometimes things change. Today was a simple delivery order, three....simple....burgers. (Two medium and one medium-well). All three arrived sloppy, burnt like charcoal briquets. Missing the condiments, no pickle, no mayo, ketchup, as was ordered and noted. Really pretty simple stuff, aint like three burgers is some botique order that needs the attention of a sous chef. All it needs si someone to do just that, pay attention, show a little care and attention to the order esp at these prices. Oh well read more

Really good food. Friendly waitresses. Pretty quick service. A bit pricey though. Had the ribs. Very good sauce.

Stopped for lunch and got the ahi tuna appetizer. It was delicious!! My daughter got the same, hubs got the Ahi super salad & 2 kids meals of ribs & steak. The kids cleaned their plates & everyone else loves the tuna as well. Hunter was out water & did a famous job. Just soft drinks & the bill was $82 read more

Firebirds Wood Fired Grill - Ahi appetizer - Steakhouses Near Me - Niles, Ohio

Went here on a Thursday night because I was in town for a business trip easily found a seat at the bar. I really liked the bar visually. The bartender was very attentive and I wish I remembered her name but she was definitely on her job (which I find rare these days since Covid began). Ordered a chicken salad which was very good, I'd go back just for this salad. Also had a few cocktails. Definitely worth stopping in, the menu didn't have a lot of choices for my liking but I'm a bit of a picky eater at times. read more

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Salmon and shrimp meal was so good! Our server Haley, was so cute and very nice. The crème brûlée cheesecake is my favorite!

Came here for lunch with the work gang. Ordered the crispy fish tacos and tater tots. Delicious! The portion was so big, I couldn't finish. The food and service were great. However, I'm taking one star away for the filthy patio. We were one of the first tables to sit outside, yet it was covered with trash and old food. read more

Firebirds Wood Fired Grill - Fish tacos and tater tots - Steakhouses Near Me - Niles, Ohio

There was four of us in our party tonight. We arrived at 7:50pm for dinner after church. Their signature salad which is their classic is supposed to be served with spiced pecans. No pecans at all was served on the salad. We had to complain to receive some. We waited over an hour for our meals. Everyone of our meals were cold. The Chilean Sea Base was two pieces maybe an inch in diameter. It was cold. The prime rib was cold. We were not charged but it was a waste of an evening. The manager was very young and didn't have any resolution other than to not charge us for meals we were not going to pay for anyway. Hire some experienced staff. If ingredients are not available then change your offerings so you can produce a consistent product. Don't bring out dishes that do not meet standards and wait for the customer to refuse. We will not be returning. Don't waste your money, this place is not worth what they are charging for their offerings. read more

First let me start by saying, I Love Firebirds. It is literally my go to restaurant, I normally love everything about Firebirds, until today. I looked on line to see what was new on the menu and saw this delicious looking crab salad. I began placing an online order, but changed my mind and decided to bring my Granddaughter in for some lunch. We come in and I don't see the crab cake salad on the menu, I ask the waiter and he lets me know that they can in fact make it. What you showed on your online menu and what I received we're definitely not the same thing. Also, listed online under February specials is Glazed garlic salmon. Online the cost is $21.95, in the restaurant the same meal is listed for $30.95. I was told if I wanted to other the salmon they would honor the online price. read more

Firebirds Wood Fired Grill - Crab cake salad that's posted online - Steakhouses Near Me - Niles, Ohio

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We got the candied bacon deviled eggs for an appetizer. They were mediocre at best for 12 bucks. The best thing about the meal was likely the Cesar salads... I ordered the bbq bacon cheeseburger, it was missing cheese and the bacon was straight up raw... certainly not worth the 17 dollar price tag. Another person at the table ordered a medium well filet and it came out looking like beef jerky lol another ordered salmon and it was cold. Def would not come back. read more

Firebirds Wood Fired Grill - Steakhouses Near Me - Niles, Ohio

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Waited for 15 minutes in a booth without a server even coming to talk to us before we decided to leave. Made a reservation too for a birthday dinner. Not even a "hey we will be right with you". Just sat us in a booth and nobody came by for 15 minutes, so we left to go eat somewhere else. read more

Worst food ever! I ordered a $15 flounder sandwich, when i got home and saw the sandwich i was nortified. The "fish" looked like pieces that was left in the fryer basket after the fish dinnerd, the bun was completely soggy because its not toasted. The supposed breading was soggy, mushy, greasy piles of slop. I tossed the entire thing. Every other restauramt serves a footlog crispy piece of cod for half the price. Never ordering from them again! read more

Firebirds Wood Fired Grill - a chicken sandwich and fries - Steakhouses Near Me - Niles, Ohio

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