if I could give them a higher rating I would. My HVAC died on Saturday, I got in touch with Kal Davis, he came out on Sunday, checked my system which is 23 years old, gave me an estimate,said he would have the unit installed on Tuesday. He gave me a bunch of discounts and his crew showed up at 8:00 am and finished by 5:30 pm. my home cooled off in less than 2 hours. I highly recommend this family owned business. read more

Fire & Ice HVAC - Look at the size of this system compared to my neighbors unit - Heating & Air Conditioning/HVAC Near Me - Manassas, Virginia

We have had Fire & Ice for years as the company to service and instal our unit. Never disappointed with them. As they do have a lot of jobs to complete its a while before they can come but when they do its well worth the wait. Like every business during this post pandemic time they are having scheduling issues but like always they will solve that too. read more

Had a lightning strike that knocked out the thermostat on one of my zones. Fire and Ice has been my company of choice for more than 15 years. Friendly, professional staff, quality workmanship. Until now. The above situation occurred back in July and they are installing the final part today after being 3 hours late for a 10am-2 pm window. During the past five months, not once did Fire and Ice contact me on their own volition regarding the status of my repairs. I had to constantly contact them to get any information. I understand things happen, but when you fail to communicate with your clients, they will eventually move on to another company to receive better service. It pains me to end a business relationship with a company that served me so well for so many years. Yet, I will NEVER use Fire and Ice for any extensive work again. Their inability to address management/communication issues has cost me an additional amount of money due to a burst water pipe from lack of heat in the area during this recent cold spell. read more

I want to rate them better but I can't. I have to even call my home inspector who recommended them and give him an earful. We just bought our house, everything was inspected, the only thing old was the furnace, even a brand new AC in the house. But the blower went out 8 days after we moved in. It was either spend 750 on a new blower in a 25 year old furnace or replace it all. 3500 was the price. I explained that we had a Nest system and all that, and they said they were very good at hooking up the new systems etc.. They start the install of the new systeam (2 weeks after the request) and then find out we need a new coil (keep adding costs) and within a day we have problems. The Nest system isn't working with our new system. They also took our reusable filters without asking...like took them and replaced them. No ask, no nothing, just took them. I emailed, took video of the system spazzing out and they said, Call Nest ,its their problem. I can't recommend these guys, sorry. The communication was crap. Kal came out a couple of times and we talked, but to be honest, they didn't fulfill their duty and for the money we paid them, we feel cheated. Go with someone else. read more

Awful, awful, awful. Very unprofessional when it comes to communication. Tried to sell you a unit before even checking g what was wrong. We had a come contract with him to come every so often and he was a no show. He always wanted to get paid up front. WATCH OUT!!!! read more

We have been relying on Fire & Ice for years to keep us warm in the winter and cool in the summer with healthy air quality and they are simply "the best". When it came time to finally replace our two 20+ year old systems, Fire & Ice offered the highest quality systems and the best prices. Yes, I checked! Could we have found a poor quality system for less money? Probably, but we wanted something that would be reliable season after season and last for many years to come. Installation was fast and Kal (the owner) and his team are just really nice, honest people. I could not be happier with Fire & Ice and have recommended them to family, friends and neighbors and EVERYONE has been happy with their service. I can easily give Kal and his team at Fire & Ice my highest recommendation! read more

Kal's team at Fire & Ice had installed a new A/C and furnace system in a rental property I own about 6 years ago. When it recently stopped cooling and it appeared to be more than a simple maintenance issue, Kal personally inspected the system and discovered damages that resulted from negligence on the part of the condo management. Kal came up with a reasonable estimate for the work, coordinated his team's schedule with the condo association and got the work done quickly. He even provided photos I could use to be reimbursed by the condo managers. He was professional, thorough, and focused on my satisfaction throughout. Don't hesitate to call Fire & Ice for your air system needs. read more

I requested an inspection of 2 heating systems (one on the ground and the other upstairs) in a townhouse Fire & Ice arrived promptly on 1/8/19. His report stated: "Inspection of System Performed inspection of both gas furnace unit Found downstairs system modified. Improper blower motor and all safety switches jumped out. Furnace is extremely unsafe to operate in this condition. Upstairs system has also Been modified and insulation appears to be laying on top of heat exchanger. Air flow also need corrected. Based on condition of systems recommend replacement systems." I was told that the smell from the upstairs unit was due to charring insulation. It turned out to be nothing more than the system had not been running for many months. The smell cleared within a few days of use. A few days later, I received a proposal for two new HVAC systems at a cost of $15,000. Fortunately, I had other HVAC companies come in and do a similar inspection, all without knowing what the others had stated. None said that either system needed to be replaced or that the downstairs "Furnace is extremely unsafe to operate in this condition." Indeed, one technician spend a long time tracing all the wiring and determined that everything was perfectly fine and the rewiring had been done to add a humidifier, new circuit board and blower and that the safety switches were not jumped out. I detailed the above in an email on 1/12/19 to Fire & Ice: "The analysis of my HVAC systems was completely wrong. Both are working well. The system that Fire & Ice said had an "Improper blower motor and all safety switches jumped out. Furnace is extremely unsafe to operate in this condition" actually had a new blower installed just a few years ago, all safety switches rewired properly and all wire splicing done to incorporate the new humidifier, control board and blower. I had to pay another service technician to trace all the wiring thoroughly in order to find this out. But that was much better than paying $15,000 for new systems that I did not need." Fire & Ice responded immediately on 1/12/19: "Thank you for reaching out to us regarding this matter. Your comments are very concerning to me, as what you have alleged is completely against our general operating standards and business philosophy. I will be researching your work order when I return to the office Monday and would love to speak with you regarding this as well. I will also be speaking personally to our technicians who responded to your home to get their perspective regarding the issues with your system. The one thing I will point out without any knowledge of your system, is that many companies have differing opinions regarding safety, and what is or is not safe. Also many companies will be glad to make very costly repairs to a unit that may be unsafe overall and return again and again to make additional repairs which may add up to higher cost overall. I demand that Safety to our customers be a top priority in all situations. Please feel free to reach out to me or I will reach out to your as soon as I speak to the technicians. Also rest assured that I take your comments seriously and will fully research this matter and report back to you. Our customer relationships are what make us different. If our customers are not satisfied, I am not satisfied." I never hear anymore from Fire & Ice. read more

TL;DR Great pricing, didn't up-sell unnecessarily, Kal seemed nice, complete failure in communication and courtesy, careless with equipment, nepotism is bad. We got 3 quotes to replace 1 failed zone and 1 other very old zone and Fire & Ice were not only the best price for comparable estimates, but showed us via the vendor website that more "efficient" units actually wouldn't save us on energy costs based on the configuration. It's nice to have a company that doesn't try to up-sell you when it serves no benefit as a consumer. The installers were very nice and professional (the first time out). We signed our intent/order on a Thursday evening. They called Friday after 5 and left a voicemail to call them back, they said in the voicemail they're still in the office and our equipment was ordered and they'd give us an update on Monday; calling them back-their answering machine auto answers after 5pm so my call back wasn't answered. Having not received the Monday update from them, I called on Tuesday to get a status update/confirmation/schedule installation. They said they'd call back. They didn't. Four hours later I called again asking for an update. They said 1 piece still hadn't arrived. One existing zone had been broken for a couple weeks and apparently no one communicated to the office people to schedule our broken zone at a priority and our other zone could wait. They said they had no availability that week even though I was told it would be done. They did contact Kal and he found a way to squeeze us in to get our dead zone replaced-which was very much appreciated that they installed during the promised timeline. The installers cleaned up after themselves and were incredibly nice. We even talked about how he was somehow related to Kal and it seemed like a nice family company. Over two weeks after this I still hadn't heard about the second unit, so I called again. They scheduled me for a week later, I asked what would have happened if I never called, they reassured me "you would have been scheduled eventually" which was so very comforting. Day of appointment-they called at the arrival time to cancel due to illness. They said they'd call me back to reschedule. They finally called 2 days later (Saturday). I missed their call. Was pleasantly surprised they reached out Monday for a Tuesday install. I asked for the crew to wear masks due to Covid spiking, our previous appointment being canceled due to their crew's illness, and having an immune compromised family member in the house. The receptionist said they would let them know. Same crew as last time showed up, I asked him to wear a mask as I had discussed with the receptionist. He refused with a surprising attitude saying he'd pass out. Trying to avoid drama I let it go, saying no masks are fine in the basement, but anywhere else in the house please wear one (this was ignored/not passed on to the other guy). He said he wished someone told him about masks ahead of time. I complained to him about the receptionist (not telling about the mask request, not calling back, just generally being out of the loop), and he got angry I was talking about his wife that way...ok..? I did say "the receptionist is horrible", but nothing worse than that, and I didn't know she was your wife; your relation doesn't change that she's let me down as far as customer service goes. He went on an angry rant about how multiple customers have made these complaints and they're all wrong. Ok...dude, I'm not trying to argue a conspiracy against the receptionist by a bunch of strangers. I wouldn't insult your wife on purpose. I'm glad you're standing up for the honor of your family, but don't care about the health of the immune compromised family member in my house, but whatever. I then asked about the humidifier installation I had discussed with Kal. He said he didn't have one for me. He then talked to Kal who provided one, and said Kal would be calling me to address the disagreement we had. He didn't. He did show up the next day to finish the job (they were missing a piece) but didn't bring anything up about the previous day. No one cleaned up the muddy footprint trail on our basement hardwoods or the drywall mess on the floor at the thermostat. The installer is quite adept at slamming doors. My security camera also got the installer just kind of letting the equipment drop/slam into the patio while moving it with a hand truck. I also watched him roughly drag the outdoor AC unit across some tree roots and bent up the front panel...they kind of bent it back, but I'm sure it'll rust someday, I guess that's my problem to deal with. Also noticed some bent fins on the AC unit.....but that's none of this is a big deal...right?...probably? Nothing else bad happened out of my sight right? Surely I caught the only few instances of them being rough with thousands of dollars of equipment, and it's all normal...right? I'm wishing I went with the competitor that was $500 more expensive. read more

I was extremely happy with the service from Fire & Ice. I was so worried about getting ripped off that I searched the internet for hours before sending out a massive amount of service request to different companies ready to price and compare before I made my decision. With in 30-1hr of sending out those request F&I called back (they were the only ones to call back). The lady on the phone was so pleasant and helpful, I had told her that I have obligation at a certain time and she even offered to call me 30mins before my tech showed up so I could be ready (which she did). I did all of this within 2hrs of putting in a website request. Once the tech got there, he was very nice and got straight to the point. He quoted me a price and held to that price which, the price was what I expected, he even let me know what the problem could be but did not pressure me into doing something I was not ready for or afford or want. Once he was done the process to take the payment was painless and he left me with a card and receipt. I couldn't be happier and I am glad that they called me first and took the anxiety out of trying to figure out who to go with and how they were going to rip me off, what luck. read more

Beware that they might try to get you to replace the AC unit instead of performing the maintenance. I got a 2nd company to come and they did the maintenance (replaced filter, cleaned everything, etc). Everything works fine now. Make sure to get a second opinion before going with them. read more

Once again you guys rock!!! Thank you Mike for coming out on such short notice. I give Fire & Ice a major thumbs up! The McCalls

Cal is the man and he runs a tight ship of professional and extremely knowledgeable techs! My new property management doesn't work with them and that's so unfortunate because I'm having problems with my HVAC right now... The worst time of year because it's freezing outside! Look no further for quality service! UPDATED FEB 2016 - So glad I was able to coordinate with my property manager and get Cal and his team to work on my furnace! The service was promptly coordinated and the two technicians were very professional, knowledgeable, and clean! They covered my entire carpet with a runner to prevent dirt from getting on my carpet and they covered their shoes. The new unit is working great and we're nice and warm just in time for the next snow storm forecast for this week! read more

After having a VERY positive experience with Fire & Ice this summer (and their quick installation when our HVAC system went out in August), we were so impressed with their willingness to come out here this evening to check on what we thought was a heater issue. It turned out not to be a heater issue at all (and instead an electrical panel problem). Kal not only didn't charge us for the visit, but he recommended a person who sounds like a very competent electrician to fix the true problem...and a short-term fix that got the heater running again. Highly, highly, highly recommend these folks! read more

The team at Fire and Ice are great! Shawn is always very polite, professional, competent, and personable. Always look forward to seeing Shawn. Mindy is also polite and kind and goes out of her way to help the customer, and the owners of Fire and Ice are great too. They are a pleasure doing business with as they are trustworthy, friendly, and reasonable in their prices. read more

With so many companies to pick from ok glad I went with Fire & Ice. Best price and most professional of all the estimates we received. Installation was flawless and the house is cool once again. I highly recommend this company! read more

I'm giving them two stars for getting the job done, and removing three stars for professionalism, and communication. I will start by saying that the Cali responded quickly, gave me a temporary fix on my air con, and installed most of my new unit within 5 days. But based on my overall experience I would never recommend or use them again. Here's my experience. The day of the install, two workers arrived. Worker #1 arrived first, without a ladder. He asked to borrow my ladder. I obliged and carried my heavy duty ladder up two flights of stairs for him to use. He spread out a drop cloth in our master bedroom and closet to protect the carpet, but neither worker covered their shoes, nor was anything used to protect the floors from the front door to the second floor. Worker #2 went back and forth from the outside to the inside and tracked in grass and dirt each time. Shoe covers, please. Their clean up was sub par. The ladder was left in our closet for me to take care of, along with a two foot piece of sheet metal that was left on top of my wife's shoes. At completion they told me that a roofer would be needed to fix a venting issue. Then the communication broke down. I had to call repeatedly to get the vent installed. After two appointments were canceled, I offered another date and they said they would confirm, but I never heard back. After a week I called and found out they scheduled the date I offered, but neglected to tell me. Worker #2 showed up for the vent install and the roofer showed up somewhere else - another communication issue. Worker #2 got to work, and then, without asking, he used our private upstairs bathroom, and was in there long enough to make a phone call. Then awhile later I heard Worker #2 on the phone again. He was pacing in our master bedroom working a call. These rooms are the most private places in the home and this guy is acting like it's his office. I wanted him out right then, but I kept my cool; after the long wait for the vent install, I just wanted him to finish and leave. He finished and I have not heard from anyone since. After all the issues with the vent, I expected a courtesy call at the very least. I cannot recommend this company. read more

Fire and Ice HVAC done my seasonal maintenance for last 2 years. So far they been great. Just came around to post this note now! read more

After being completely ignored by ARS......I had a completely different experience with Fire and Ice HVAC. They came to give me a quote after my Heat Pump had failed. My Home Warranty company gave me a fixed amount, and I decided just to upgrade to a 16 Seer. Cal came out, he was late, but did call and let me know he hit traffic.(It's northern va, stuff happens) He quoted me a great price with a rebate, and suggested different equipment for my attic air handler install, after my last heat pump failed due to a bad installation from the previous homeowner. They came early on installation day and took the time to do the installation right. I can tell you, I will definitely be calling them from now on for my hvac needs. They do great work at fantasic prices. read more

Fire and Ice was able to solve my attic heat pump uses blowing with a flip of a switch whereas others quoted us from $1500 to $2000. Another issues which was not solved after 5 visits by another company has been diagnosed now and they are scheduled to fix. Their price on this is less than half of their competition. We found Fire and Ice after a voyage through the underbelly of HVAC companies where we had 3 other companies send us incompetent technicians, hide easy solutions or who just plain ripped us off. Fire and Ice stands out as one of the few in the industry by this accidental survey of ours as being honest and having fair prices. I wrote the full story on A-list but wanted to give them a plug here too! read more

My condo association, Second Antietam, started mandating HVAC inspections because apparently it was decided that homeowners no longer knew how to be homeowners. I mean after all, I have lived there for over a decade and taken care of any and all problems I ever had but apparently others don't know how to do that so we all have to pay... of course, issues the condo association needs to take care of are still lingering; shutters dilapidated... HVAC And water connections supposed to checked to prevent leaks, but, my skylight area where their people have done work previously seems to be having issues still goes unnoticed... and my back patio door is literally corroding, literally, because the right kind of paint was not used on the door and whereas I was told in May that it would be taken care of it, it corrodes still... on top of that, there are several ass backwards things they have done when building these places, but, among them, when they put that patio door in, they make it a left out swing, which as result swings back in to my patio light... so, as a result of that, at one point, swung back and broke my light cover - for which I recently received a letter that I am in violation of architectural rules because I do not have a cover on the light... anyway, I digress... lol Off my soap box and moving on... Also among the backasswards ways they did things here at Second Antietam, when they put in the water heater and the HVAC there was no way they could get to the coil in the HVAC to clean it without having to take out the water heater... Apparently there were some other minor issues that I could have addressed as they came about with time, but, after getting the bottom line up front and Kal giving me all my options, I decided, given the many complications in my life at the time to include a dying father (yes, literally), and the anticipation of a very crazy winter, to just go ahead and replace my system. The price for HVAC system and a Water Heater seemed very reasonable as was the pricing although have no baseline to which to compare it and because I am trying to increase the value of the condo so I can get ready to sell I figured I would just go ahead and do it. Unfortunately at the time of all this, no to mention I was up against a deadline, I had to have all this done according to my condo place by 31 Oct., my father had been diagnosed with Leukemia and quite frankly he went downhill pretty quick. Although Kal was very willing to and accommodating to get the new system in the next Wednesday (he came out on a Sat. (how awesome that was; and convenient), I told him we didn't think my father was going to make it through the week and that I would be heading back down Sunday. Regardless, Kal and Fire and Ice worked with me and my situation and were able to proceed with the install. Aside from a few stains on the floor that I was able to get out for the most part, everything looked fine and my first test of the heating system was great. I woke up one morning and it was 52 degrees in the place. I was getting ready to head south to be with my mother (after my father passed) and decided to warm the place up for the cat... within 5 minutes it went from 52 to 62... wow. The water heater is great, heats really well and quick. And the systems are quite snazzy. Happy with the decision to have just replaced everything and beyond grateful for Kal's kindness, cooperation, professionalism, integrity, and upfront honesty. From this experience, they have a gained a customer for life as long as I am in the area the service. And I encourage those looking for HVAC services but who are hesitant about getting screwed, or cheated, or pressured in to doing something they don't want to do... call Fire and Ice, and if you have any issues, don't hesitate to ask to speak to Kal - he is the service manager and the man has a good heart, scruples, and like I said, integrity. I was going to give 4 out of 5 because I have since noticed that the install crew appears to have pulled a section of base board from my 'closet' and I can't find it... not sure how I'll fix it- and, the water heater does appear to have a dent in it. But, given they all did this when they didn't have to and were so accommodating, I do feel it well worth a five star rating. read more

Kal gave me a good deal on two new HVAC systems for my house. The installers worked all day to ensure that both units were installed correctly and that they work with my ecobee thermostats. The experience was great and the installers were extremely professional. read more

STAY AWAY from Fire and Ice!!! They can't be trusted to follow thru on ANYTHING!! Shoddy work,inconsiderate employees (both on the job and in the office) Lori in the office would not listen to my concerns at all and was very short and smug on the phone. DO NOT go near Fire and Ice! The employees they sent to my home were dirty,always arguing with each other and even were cussing in the basement.. And the system broke down just 2 days after it was installed!!!!!!!!!!!!!!And i do not think it has ever worked the way I was promised it would.. Do not waste your time and money with Fire and Ice! read more

If you need your heat fixed fast like I did then this is the company to call! My heat quit working last week during one of the coldest days and I called Fire & Ice and they came out the next day and fixed the problem. My system is pretty old so I will also be using them to replace it all once the weather gets more tolerable and my finances are in order. I strongly recommend this company to anyone in the Northern Virginia area! They are professional and have great customer service! read more

Fire & Ice HVAC - Heating & Air Conditioning/HVAC Near Me - Manassas, Virginia

Our AC unit went out on us so we ran a search for a Heating/Cooling company on HomeAdvisor. Fire & Ice called us back less than a minute after running the search. Most companies did not want to talk prices until actually making a home visit. At Fire & Ice, Kal (the Master Technician), was willing to give a ballpark estimate over the phone. He came out the next morning (right when he said he would) to give a free estimate and then called me to discuss our options. The estimate was very detailed and the final price was true to the estimate. Their price was several hundred dollars cheaper than the other companies we talked to and the service was great as well. The day of the install, two workers showed up (on time again), worked quickly, and were careful about our new sod that we had recently put in. I would recommend them to anyone! read more

Kal Davis and his partner did an amazing job replacing our HVAC and water heater. Kal personally replaced our HVAC unit and water heater and my wife and I are so happy! Not only did Kal make sure the job was completed within a few days, I was thrilled when Kal told me how much the cost was because it was a lot better than what I was quoted from another company. read more

Kali Davis installed our water heater fifteen years ago, and we never had a problem , not once. So when it conked out Saturday we called Fire and Ice, and he had a crew out that afternoon. Same brand, same result. His two-man crew laid dropcloths all through the house, swapped the new heater for the old, and cleaned up afterward. Reasonable price, too. Glad we called him again. read more

We have an assisted living for which we wanted to install two new HVAC units, but at the time I did not have the right company yet. It so just happened one day that I met Kal and it was our very lucky day for us: Kal came to our facility, very politely explained the details of the HVAC units themselves, presented to us our options and gave us good advice and an honest estimate. Soon afterwards he and his team came for installation when they said they would professionally keeping their word. I should also mention that the work was done very neatly and it took less than a day for the installation of both units!!! I was amazed by the rapidity and skilled professionalism they demonstrated. For other minor work tasks that we afterwards needed, Fire & Ice was and still remains the company we call because they are always professional, prompt and very pleasant to talk to. Therefore, I am highly recommending Fire & Ice to anyone in need of such services. So indeed ... do call them today if you want to "experience the difference"! Alina read more