After giving this location far too many chances, I'm finally switching pharmacies. The customer…read moreservice here is consistently rude and unhelpful. Long wait times are the norm--even when I've been notified that my prescription is "ready," I often arrive only to find it's not. There have been multiple occasions where I received fewer pills than prescribed, and when I called to ask about it, the pharmacist actually hung up on me. Even more frustrating, they've repeatedly failed to correctly bill my insurance--using the wrong code month after month. As a result, I have to call ahead every time just to ensure my prescription is ordered and covered, only to be told my insurance won't pay (when it actually does, if properly billed). I was prescribed a medication in May and didn't receive it until June due to this same ongoing issue. It's completely unacceptable and shows a clear lack of accountability. The drive-thru has now been closed for over five months with no communication or solution offered. Inside, the lines are long and slow-moving, and the staff often seem overwhelmed and disorganized. If you choose to fill your prescriptions at this location, be prepared to make repeated phone calls, double-check everything, and still risk not getting what you need on time. This place has gone from inconvenient to completely unreliable.

Normally a pleasant experience with a few complaints over the last 2 years. Today really upset me…read morethough. I'm in line and I'm never in a hurry btw. I'm next and I'm in deep text convo. All of the sudden I hear the pharmacist in the back yell. "He's to busy on his phone , so he can wait " Really you can yell that from the back of the pharmacy, but when you were 5 ft away from me you couldn't say "excuse me me sir, are you ready". So your first instinct is to try to embarrass me in front of the whole pharmacy. It is rude to be on your phone when at the register but when you're in line patiently waiting, I believe it's fair to be on your phone. Please correct me if I'm wrong. Most of the pharmacists here a great and she should learn from them. I only write this in hopes she doesn't make this a trend. Kill them with kindness

If I could put zero stars I would for the pharmacy! I recently transferred all my prescriptions and…read moreit's been a nightmare trying to actually get a person on the phone! All they do is pick up without saying anything! You go to pick up meds and it doesn't matter if your in the drive through or go inside to get it you will be waiting an hour! I've updated my insurance with them 5 times now and every time I get a notification it's ready it has tone wrong insurance and is making me pay full price! I don't understand how an establishment can be so unorganized it's is actually crazy to Me. I'll be changing pharmacy's as soon as I pick up this last prescription

The ladies there are just so very nice. I love going there you get that good vibe you know and good…read morecustomer service.

Both representatives were really nice! They were patient and helpful. I appreciate it thank youread more

Worst experience ever. Pharmacist unprofessional...puts you on hold for an hour (phone call). And…read morewhen I decided to go to the pharmacy, same thing, unprofessional. Not customer oriented. Very very poor service If there's an option for "0" star, I would rate "0".

The pharmacy is the absolute worst. They need to be retrained. Always backed up. Vchjdfread more

Freakin Horrible Pharmacy!!!!!! Been waiting 6 days to get my prescription filled ‍…read more They said they didn't have a prescription on file. Not k ow if I'm paying cash or coming with proof of insurance upon pickup. Please stay away

1. You enter the store and it stinks like manure…read more 2. There is no WiFi. Even your phone's cell service won't work in here. They asked to see my mobile order confirmation, but of course I couldn't show them anything because they never texted me and I couldn't open the app in the store. 3. They mailed me a coupon, I tried to use it, then they told me I couldn't use it because I didn't have a cvs account. Then how and why did I get the coupon mailed? I rue Rite Aid leadership for closing my local store and forcing this dump if a pharmacy on me.

Suzie helped me today with a UPS order. She was very helpful and patient with me! Great customer…read moreservice

No matter if it's some thrifty ice cream, new nail polish, or baby care necessities-I can always…read morerely on Rite Aid. Pricing for the ice cream is competitive, & if you get some in the freezers they're normally great deals.

The pharmacy staff at this location Are rude and treat…read moretheir customers horribly. It's a shame, they are supposed to help people in need and have empathy. AVOID the pharmacist and pharmacy staff!!

I think you need to be clear with the public and your employees that you are closing. Your shelves…read moreare empty, and what kind of Rite Aid doesn't have feminine hygiene products available? Just come clean, Rite Aid.

This store needs to give there employees some proper training…read more We stopped by to get some cigarettes For my 74 year old mother and the cashier "FAIZA" ask my mother for ID and on top of that with an attitude! Rite Aid what the heck are you thinking.

Was CVS in Upland robbed last night? Honestly - it is the only thing I can think of to explain the…read moresituation and unhinged "team members" I encountered last night and was harassed and threatened by. After being released from the San Antonio Regional Hospital ER after four hours and in a tremendous amount of pain, I was informed that my prescriptions were sent to the CVS at 100 W Foothill Blvd, located a block or two from the hospital. I was relieved to start my healing process and go home after a long day. I arrive at the CVS around 8:45pm and I walk up to the entrance and notice the automatic doors do not open. I look in and see the doors are locked, lights are on and then happen to notice a scribbled, unprofessional sign with no explanation, which read (pic attached): WE ARE CLOSE FOR TILL 9:45 MAYBE. Confused by this and also trying to ascertain more information as I was not there to shop in the store but pick up a prescription and happy to pay cash, if necessary, I politely knocked on the glass and was met with: "CAN'T YOU READ THE SIGN," in a threatening/yelling manner from an employee in a red CVS shirt with long gray hair. Immediately taken aback, I said "yes, I am just here to pick up a prescription not to shop. I am in a lot of pain, just out of the ER." (literally wearing my Hospital ID Bracelet, with a bandaged foot and my left arm wrapped where they drew blood). Hoping for some empathy and to talk with pharmacist for a solution - (could they move my prescription to another pharmacy? Somehow get them from the pharmacist with cash?) instead, another younger more disheveled employee came over and said, "CAN'T YOU READ THE FUCKING SIGN?" Our network is down; we cannot help you. We are trying to get it back up, but we do not know. Go somewhere else." I am stunned at this point - and said "I CAN'T GO SOMEWHERE else because the prescription was sent here. So, I knocked on the glass again to be yelled at "We can't help your - our systems are down." I said, "I understand, sorry to hear that, but I need to figure out a solution for my prescription." At this point, more profanity was thrown at me. I then went back to my car and began to research other 24-hour pharmacies in the area - and unfortunately, since covid - most of those are no longer open 24/7. So, I called San Antonio Regional Hospital ER and spoke with a nurse there, told her the story - SHE WAS STUNNED BY THIS - and I recommended that she not send prescriptions to this facility tonight and maybe consider permanently avoiding this unprofessional/poorly run establishment. She then had them sent to my regular pharmacy to pick up in the morning at 10am. It sucks, I lost about 12 hours of starting the healing process, barely slept last night without the pain meds but back home in Rancho Cucamonga, I will go to my regular CVS. I plan to relay them this disgusting story as well. How corporate responds to this is going to be telling. I understand - things happen. Technology is going out but there should be a plan. There should be a manager on site talking to customers. There should be more than a poorly written sign with no information on it. There should be phone calls or a message to the local hospitals to not prescribe medicine there if they are having tech issues and unable to meet this need. There should be proper training in customer service in the event of an outage like this. Which made me think - maybe these WERE NOT EMPLOYEES? Because there is no way a CVS employee would treat their customers with such disdain and anger. Was the place Robbed on Friday night? That is the only reasonable explanation I can think of for my treatment last night. I am going to be contacting corporate and the BBB etc., I hope these "employees" get proper training...or become ex-employees. But UPLAND CVS, you have lost a customer for life. And how corporate CVS responds to this - will determine whether I ever step foot in another CVS again. And to the two front-line staff working last night - all I can say is shame on you.

The store was clean, but the cashier was kind of rude. She didn't say anything overly offensive,…read morebut just was very short with me.

This cvs pharmacy doesn't observe urgency here . THIS IS TH E WORST CVS PHARMACY I have ever been…read more. Just to drop off prescriptions with 2 ahead of me and it takes almost an hour before the customer ahead of me was called . She said she has been waiting but they move slowly and there are only 3 attending to the customers with drive through and picking up prescriptions. I hope that the management will do something about this . Time is gold for everyone but, I guess here it's bronze . Sorry but not sorry about my review .

This was the worst experience I've ever had with CVS. I had an 11 AM vaccine appointment at the…read moreRialto location, and when I showed up the doors were locked with only a handwritten sign saying the system was down. Nobody bothered to call or notify me even though I had a confirmed appointment. I then drove to the Fontana CVS, where I sat for over an hour while they went in circles because Rialto hadn't canceled the appointment properly in their system. The pharmacist clearly didn't care, and the only person who even tried to help was the lady at the counter--but nothing got resolved. After wasting hours of my Saturday, I left and went to Walgreens, where they had no problem helping me right away. CVS completely dropped the ball here. Zero communication, zero accountability, and terrible customer service.