If I could put zero stars I would for the pharmacy! I recently transferred all my prescriptions and it's been a nightmare trying to actually get a person on the phone! All they do is pick up without saying anything! You go to pick up meds and it doesn't matter if your in the drive through or go inside to get it you will be waiting an hour! I've updated my insurance with them 5 times now and every time I get a notification it's ready it has tone wrong insurance and is making me pay full price! I don't understand how an establishment can be so unorganized it's is actually crazy to Me. I'll be changing pharmacy's as soon as I pick up this last prescription read more

The ladies there are just so very nice. I love going there you get that good vibe you know and good customer service.

They told me a third minute wait came back 30 minutes later and told me it would be another 20 minutes. The woman with gold hoops about 5' 11 updo was very rude . I never getting my prescription here again. Also Dirty read more

Walgreens - Dirty floor - Cosmetics & Beauty Supply Near Me - Fontana, California

For customer service a 0 because I called in since 7 pm and the phone was never answer I understand I'm not the only customer but answer the phone and answer the customer questions so we don't have to waste our time. I let him know why I need the medication and he keep saying no because he is gonna close . He needs his pain medication because he had a surgery on his throat and I wait about 30 min on line until back up came to tell me someone else was going to help Joey and for him to tell me that they are closing in 5 min he can't give the medication till next day. It says it's open 24 hrs but is not so now I have to have my son in pain all night because they can answer their phone to help their customers read more

Horrible pharmacy. I've been waiting in line for about an hour. I literally ran out of gas waiting for one medication. It's ridiculous.

Please be prepared. When you want to take passport photos, they will tell you that their camera is broken today, even if they are not busy now. read more

My 4 month old daughter had her prescription sent here from her doctor. I went through the drive through and waited maybe 30 minutes as there was 3 cars in front of me. When I got the window, I gave my daughter's information, and they requested for her insurance cards. Soon after, they informed me that I can either go inside and wait for 15 minutes for it to be ready or come back 1hr later and it would be ready. I informed them that I would go inside and wait. After waiting maybe 25 minutes inside I. The waiting area, the same tech/assistant asked what I was waiting for and for the information.he then asked me to come to the register, only to tell me that they didn't not have her medication is stock. I asked him why he didn't inform me of this earlier at the drive through window and his reply was "I thought we had it in stock, but I can find another location". I disregarded as it was already late in the afternoon and I needed to bring my daughter home to sleep. NOT ONCE did he even apologize. As a medical professional myself, healthcare is customer service and empathy and that was not evident. Fast forward to the next day, my wife calls the pharmacy to see if they have it in stock and to fill it so I can pick it up on the way home from work. She spoke with the pharmacist and he informed her that unfortunately they do not take my daughter's insurance and to contact CVS to make sure they do, and to CALL HIM BACK and he can help transfer it. I contact CVS to confirm they accept the insurance and when I call Walgreens Pharmacy back, the tech told me that CVS has to call them even after I told them the situation. Irritated, the fact that this could've been prevented if the first tech/assistant told me that they didn't take my daughters insurance, yet alone should've said the medication wasn't in stock when he asked for her information and insurance cards. DOI (Date of incident): 11/18/2024 between 530pm and 615pm. Employees involved: Male technician working the drive through window. read more

The pharmacy is very unprofessional they say they close at 9 but don't try to can after 7:45 because they will have your waiting listening to music with the recording repeating that there is one call a head of you and they will leave you on the phone for 30 minutes then all of a sudden it hangs up so they need to announce that they don't take calls after 7;46 so don't waste out time read more

This pharmacy is HORRIBLE; I have been given false information, like being told I don't have refills on important medications. I have been handed the wrong medication, belonging to another person. They are always out of essential medications. I really tried to like this pharmacy because it's local but after several bad encounters. It's time to switch :/ read more

The employee Stephany (hopefully i spelled it correctly) was super helpful!! Her attitude was amazing she even helped a lady who spoke no English in the most respectful way. I went in to make copies of my son's birth certificate for his travel ball tournament and I was in a bit of a rush and she jumped right on it! Thank you so much Steph!! read more

No rating, as this pharmacy has lazy staff. I called this pharmacy recently and first time I called a guy picked up the phone, laughing on the background, didn't bother to say "Hello, I'll be right with you" and then put me on hold. Nooooo. Waited for 5 mins, I guess they were not done with their time kickbacks. Called 2 more times and these last 2 times as soon as their phone rings and they see my caller ID he rushes to pick-up then push the hold button!! read more

Never get your medication in pharmacy. All the rest of Walgreens is great. I left pharmacy asap, they sit on your medication for 3 months after dr, gives ok. We left. read more

I received an email with an exact duplicate order of a same day delivery order I placed one week earlier. The email had all the same items I ordered previously with an email address that looked like it was from Walgreens but was not. Then I received a text from a 5 digit number saying "Walgreens: Your order is on its way! DoorDash will arrive soon." It also had a link to a website that looked like Walgreens but was not. I'm not sure if my information was compromised by Walgreens or DoorDash who delivered my items. And under "How to Report Phishing Emails" on Walgreens website it states "To report it to the Federal Trade Commission (FTC), forward the email to spam@uce.gov or visit their website." But the website link doesn't work and the email was different than the one I reported to on the FTC. read more

If I can give this lady who works night shifts a 0 I would she was very rude unprofessional I'm sure if you visit this store you'll know exactly who it is . Will flirt with customers but when you ask for help on finding an item had a horrible attitude. She needs to be fired and needs to learn how to be professional . read more

No star rating that's what this pharmacy deserve . Below one star. This pharmacy notified me 2x by phone call and text and when I came to pick up next day afternoon the assistant said my prescription is not ready because the pharmacist is not present or not around and couldn't explain the reason lack of communication of their staff . Not sure if they know what they're doing. Where can you find a Pharmacy Business that doesn't have a Pharmacist present ? The answer is clear Walgreens . I drove at 108 degrees just to pick up only to tell me to come back at 5 pm . 101% sure this will be the last time I'm using this pharmacy . There is plenty around . I can't post without choosing a star but it should Zero Star. read more

Do better Walgreens! One line for vaccines and medication refills/pick ups is ridiculous! For 2 days I've been trying to pick up my refill and the line wraps all The way back to the cosmetics department. Drive thru line is also long due to Covid testing. Please come up with a better system. read more

Typically only visit walgreens when I need some over the counter meds or prescription pick ups. The line for the pharmacy is hit or miss, sometimes it's packed, sometimes it's not. Everything else here is over priced. Only other thing I visit for is the redbox. read more

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I went to get my medication and this young lady named Amy helped with my questions and getting my medication. She was kind and very respectful. Good job hiring Walgreens. read more

Worst pharmacy ever they don't care at all so unprofessional very disappointed go to CVS pleas read more

Walgreens - a man standing at a cash register - Cosmetics & Beauty Supply Near Me - Fontana, California

Pharmacy department is absolutely slow and no regards to people time waiting in these lines it's unnecessary. Why would you only have 2 people working pharmacy that's ridiculous. Make it make sense. read more

This place is a joke. Avoid. Especially at night when there's lots of people loitering. It's sketchy. The staff is laughable. Who hired these clowns? They are sagging their pants. Look like they haven't showered. And smoke in front of the building on their break. No one wants to help out getting something from the locked cases. They treat you with disrespect and have no tact. I doubt I'll be coming back. Each time I go it's a nightmare. Never had a good experience. read more

Don't ever try or even think to go there you will definitely regret it specially if you deal with the black lady she is so rude and unprofessional she don't even know how to speak she should stay home and get help and classes how to speak and deal with people first than go work again, she's soooo loud too and keep telling me I don't care read more

I came here for the pharmacy. I had to pick up a prescription for myself. They checked me in and told me to come back in two hours. I waited for an extra 30 minutes just in case. I arrive back at the pharmacy and the pharmacist tells me the medicine is still not ready. What was the point of giving me the initial time frame if it's invalid? Come on Walgreens..... read more

POOR CUSTOMER SERVICE "RESTROOMS CLOSED FOR CUSTOMERS PER UPPER MANAGEMENT " On 6-11-2022 around 9:50 am, we (family of 4) arrived at Walgreens / Foothill, Fontana, CA. for our scheduled Covid-19 booster shots. Around 10:20 am I asked Walgreens's employee if I can use the restroom and I was denied immediately. They were instructed by their manager to not allow customers to use their restrooms. I was also told by the male employee that "apparently customers don't know how to use the restroom that's why they are not allowing anybody to use it". This is because they had an incident one day that a customer made a mess inside the restroom and they had to call someone to clean it because they don't clean their restrooms and it is expensive. This is frustrating because I am a VALUED customer that is waiting for my appointment and I have to leave my family because I was denied of using their restroom. read more

Went to Walgreens for my 11:30 appointment for Covid Booster shot. Arrived at Walgreens at 10:50, stood in the line marked Covid 19 vaccines, I was 3rd person in line. The other line labeled Pick up prescriptions had 5 people in line. There were 5 clerks working the pharmacy. My line had not moved in 55 minutes, after 30 minutes waiting I asked the cashier if anyone was working my line, her response, "yes, but I'm the only one here" ( when I see 4 other clerks). So I go back to my line and she keeps taking the other line. After 55 minutes where my line had not been worked on, I left. My appointment had already past. Terrible service. I'll go somewhere else to get my booster vaccine, but not a Walgreens read more

Set up a pharmacy appointment at 2:15, Arrived 5 minutes early to find out the pharmacy team went on lunch until 3. While I understand the need to take lunch breaks, why the hell did it have that as an available time? Now I'm forced to stay for almost an hour just to take a PCR or reschedule. What a disappointment. read more

They are either extremely understaffed or extremely lack customer service. I waited over 45 minutes on the phone and a very rude guy answered the phone in an angry tone at the pharmacy only to ask me what dosage and Names of the prescriptions I was waiting on even though he pulled it up? Then he says very rudely that everyone needs to wait at least an hour for drop off prescriptions. I told him I understood but needed to make sure that the medicine was in stock which he laughed at and then put me on hold for a while only to come back and say yeah that's not in stock until who knows when. Very unprofessional pharmacy. I called CVS down the street and they were able to help me out for Instantly with no hold over the phone. read more

Do Not come here Drive thru is closed no reason given Went inside the pharmacy to pick up meds understaff is an understatement there was apx30people waiting in line to pick up meds. Frustrating part is that staff do not acknowledge the overwhelming amount of people to be served I took my business somewhere else. read more

Pharmacy here is the worst! ALWAYS at least 20 people in line, and the pharmacist lied to be by telling me they have called my prescription in over and over and got no response. I checked to see if they had really called and they NEVER called my prescription in. They are constantly mixing up my prescriptions and trying to charge me for ones that are free and then putting a hold on others that should not have a hold. Abosultely incompetent. I switched over to CVS on baseline and citrus and was in an out of there in literally 2 minutes, whereas it takes an hour or more to get my meds from walgreens. read more

You guys really have to work on your appointment system. Went for a vaccine and had me for more than an hour and eventually just left...waste of time honestly. read more

This place is literally the worst when it comes to any type of customer service. It doesn't matter who you ask or how small the question they seem completely put out by it. Most times they'll just walk by, ignoring you and avoiding all eye contact. I literally came here to get one single picture printed and couldn't imagine a worse experience until my husband went to pick it up and couldn't even get an associate to acknowledge him so he eventually left making it so we have to walk into this place, yet again. Even though this is the closest to our house we will forever be driving to the summit for anything we need. read more

I waited in line for over an hour with an extremely bad ear infection and my prescription wasn't ready. Customer service is horrible

Worst Pharmacy. On 1/14/22, I scheduled an appt for a COVID vaccine for my kid. I was scheduled for today 2/11/22, Friday. I arrived 15 minutes before my appt, check in, and was told by the pharmacy tech that they were out of Pfizer vaccines for the past 5 days. I asked why did nobody call me to tell me. I had left work 2 hours early to beat traffic and make the appt. All he did was shrug his shoulders and say someone should have called me. When I asked to speak to the manager, which the pharmacist heard me ask for, the pharmacist proceed to dart and hide behind a shelf. I then asked for a store manager, and the same tech tells me, she doesn't work weekends. Today is Friday, not a weekend. Then he tells me to come in everyday to check if they have received any, instead of offering to give me a courtesy call to inform me when they have it. read more

Most staff there are pretty rude. Every-time i walk in there because it's my local Walgreens no one is really helpful and at checkout they are rude as well. Customer service is not good at all at this location read more

Worse customer service - they are not organized. I waited 45 min on the drive through and they take the next person on the 2nd lane when everyone else has been waiting for a while on lane 1. Yesterday I came to get my daughters prescription and I was told it wasn't ready cause it was sent it that day and they close at 6 , then I come in today (next day )and the girl is not sure if my prescription is ready. It's so pointless to have a drive tru at this location. read more

Great Staff and clean store. I would recommend this Walgreens location. The Pharmacy Staff is professional and will happily guide you to your needs. read more

Received a text message 2 days prior that my medication was ready for pickup, came in and the pharmacist said it would be ready in 30 minutes. Waited an hour, was not ready so I left. Back the next day, in line for 45 minutes to be told to wait again while they look for it....15 minutes and counting... read more

Nathan assisted me at the register,what a pleasant young man. I need to exchange a pair of polarized sunglasses I bought over the weekend. The sunglasses gave me a headache and feeling nauseous when I have it on. With my receipts and an exchange for another pair he was able to make it a quick transaction read more

Pharmacy slow, Does not even pick up the phone. Very bad service. Sign says express pickup. There is nothing express about this place.

I want to thank an employee Jessica for your help today. Totally appreciate it. I'm sure I bugged you to make sure my order was ready. Thank you for your patience. Great customer service and for it being 12 am she sounded enthusiastic and full of energy. Thank you again. read more