1. You enter the store and it stinks like manure. 2. There is no WiFi. Even your phone's cell service won't work in here. They asked to see my mobile order confirmation, but of course I couldn't show them anything because they never texted me and I couldn't open the app in the store. 3. They mailed me a coupon, I tried to use it, then they told me I couldn't use it because I didn't have a cvs account. Then how and why did I get the coupon mailed? I rue Rite Aid leadership for closing my local store and forcing this dump if a pharmacy on me. read more

Suzie helped me today with a UPS order. She was very helpful and patient with me! Great customer service

The lines are always long . There should be a separate line for pick-up that's already available or at least create some type of system where we can check in and we get a text when to come to the counter . I feel that can be a more efficient way of working and make not only the employee experience seamless, but the customers . I've been in this line for 20 minutes . read more

CVS Pharmacy - Long lines - Drugstores Near Me - Fontana, California

Bad customer service ever I made an order prescription at 12 and was ready after 1:30pm workers kept talking about other stuff not working in fast pace management did nothing to speed up the service. Don't come here I have it a second chance coming but no more moving pharmacy. Workers didn't care I was in a hurry. Taking there peaceful time to get things done with attitude. Not even an apology for bad service. read more

CVS Pharmacy - Always line - Drugstores Near Me - Fontana, California

This was the worst experience of my life! My father was dying at Kaiser located nearby so I attempted to print his last will and testament at this horrible location in case he perished so he could sign it. I sent the paperwork to the CVS to be picked up at 9 pm ahead of time night about an hour before close. I get there and of the 139 page document they had printed about 10 pages. The snot-nosed high school girl at the front, responded with it was done. I showed her I was going to pay $43.00 and it was 139 pages, several pages were missing. She looked up upset and sighed then called her manager who looked like he was an outcast from "Children of the Corn" all grown up, blonde hair blue eyed and everything. He got mad at me and stated "our printer never works go to the other CVS." To which I replied "I'll never make it in time this is my dad's will who is dying at Kaiser." He sighed and said you can wait for it, but it's better you go somewhere else. I of course waited, the snot-nose uneducated girl was mad I was waiting since she wanted to go home. She would greet her friends who walked in, but barely paid attention to the guy whose father was dying at the hospital. I kept telling her to check the will, she kept saying "I know what a will Is!" Not knowing I'm an attorney and I'm sure she had no idea what a GED was. Anyway they print it on paper he couldn't sign, I edited the whole time, pages were missing, and they asked me to pay for it and check it myself. I said no and stormed off. My father managed to survive and I printed the will at Office Depot. I demand everyone get fired, this cvs be shut down, and everyone who worked there to be taken to a cave to be eaten by a bear. I would never let anyone I know work or enter for fear of the diseases these people carry. read more

Horrible service. Long wait times and allowing customers to just cut when paged in order. Collecting medication and assured me that was all and next day I call urgent care and cvs forgot to provide some medication states patient had two profiles. Worst pharmacy around I ended up switching to Walgreens and use the drive thru. Faster and nicer service. I refuse to bring my business her sue to rude workers. read more

This pharmacy is so slow. I been in line to pick up some med for over 30 minutes. They don't even have the right amount off people working at the pick up line for people to pick up there med I give this pharmacy 1 only because it won't let me post this review with out a rating read more

FACT: Five star people work here! This review is in regards to their photo printing services. Walking into this location, it may seem a little easy to think it deserves less than a five star rating. However, in my opinion it is the people, and not always the place that makes a place shine. In my experience, I had a GREAT experience stopping into this location for a small photo printing order. As small and as simple four 4x6 photo prints should be, what started off as simple quickly turned rocky... BUT then had a nice ending. Here's what happened: I ordered some prints online... The process was easy! The order was estimated to be completed and ready within the hour after it was placed. Approximately 1 hr and 15 mins later, the order was not yet ready. I was still anticipating a text or email about the order being completed and ready for pick up. Being close by, I stopped in to inquire in person about the status of the small order as it was obviously being delayed for some reason. Unfortunately, their photo printing services had to be halted due to the LARGE influx of prints and other photo orders being placed online that day. My order, although small and had been prepaid, did not make it entire through before their printers were halted. I was bummed but not bitter. I spoke to a gal named Roselyn and another individual who may have been a manager. I briefly explained that my prints were paid for and it was very important I got them sooner than later. I wasn't expecting much... worst case scenario I would get them the next morning... YET to my surprise they stated they would try and get my order printed. A third individual by the name of Joseph was also another who helped out. Miraculously, approximately 30 mins later they called me to inform me they got my prints completed and were ready for pick up. That made my day! Much thanks to all that day who helped me out that day. The three of you are AWESOME! A message to all who read this... Know that places being understaffed is the new pandemic. Be patient and kind to those that work to help and serve you. read more

Amazing customer service, the lady helping me at checkout was very patient and helpful. She has a great attitude. Overall customer service is great. The shelfs are a little empty. read more

Great customer service, they are very friendly and helpful, will be coming back. Welcomed as I entered the store. I was treated respectfully. Very nice and clean store, altough many items are locked up. However help came eventually. read more

I called to do a simple stock check prior to driving over for the associate to tell me she didn't have the item in stock, which was pasties for nipple coverage as I am unable to wear a bra I was in pretty serious need of them. She did not even put me on hold to check... and just said they were sold out. So I stayed optimistic and drove over anyways with hope and found them on isle 29. When checking out I told her and she said "oh so we did have them" no apologies or anything which was very disappointing. This associate was working 6/20 around 8pm. I just also don't appreciate her side talking to the other associate on the floor during our transaction as I found it to be rude but maybe it's cause I was already frustrated ‍ read more

They always have a backlog of people waiting for their prescriptions. But all pharmacies seem to b short handed that affects the service to the customer read more

Worst pharmacy ever their constant excuse that they are busy and short staff every single time I've visited to pick up they use the same excuse and their attitude is even more crazy. read more

Amazing people work here. Even when they are so stretched out the ladies here go above and beyond for you.

Terrible. Checked in a few minutes prior to my booster appointment. The woman who assisted with the check-in was rude. She told me to wait. I waited. I went back to her and she said to wait and someone would would help me. 30 minutes later someone comes and helps someone else who showed up after me. The person giving the vaccines then asked if I had checked in already. Terrible experience. I should have went somewhere else. read more

Let me start off by saying this might not be a formal review. But damn had to pick up some medication today from this local CVS Pharmacy and we'll damn I didn't think I'd run into a super model. Very beautiful gorgeous professional very helpful smart girl I believe name was Nataly helped me out. Had a few questions regarding my insurance and pricing answered everything swiftly but man I got lost in them eyes. Most definitely I'll be back I need to get sick or hurt read more

Old stale nasty margarita with tequila....called and asked to exchange and they said no....out 16.00 read more

CVS Pharmacy - Old stale nasty margarita with tequila....called and asked to exchange and they said no....out 16.00 - Drugstores Near Me - Fontana, California

If I could give zero stars I would ! The pharmacy workers are sooooooo lazy and with the worst attitude ever. They don't ask how can I help you. They just ask where's your RX. They are completely short staff. All of them have a mean face. When they explain insurance or medication they only explain half ass excuse my language but I am so upset. I would never recommend this pharmacy to anyone. read more

Been coming here since I was a kid Always friendly and clean decent prices Could find a lot of good things here Only thing that kinda bad is they need more people at checkout there's always just one person So adding more will move it faster read more

The pharmacy used to fast. Now, if you use the drive through, you will wait 10 minutes per car. If your 3rd in line, your waiting 30 minutes. On one trip, my prescription wasn't ready. I was given the excuse "I the only one here. You'll have to come back tomorrow." I think they hired the rejects from Walgreens read more

thank you Dr lee for administering my covid booster shot I have never had an injection that was so painless Thank You

If I could give this pharmacy ZERO stars I would. My daughter has had the same prescription for a year and it's never ready when we try to refill it. The staff said "Well you are the only person that comes to this pharmacy that gets that type of medication." Well, I would think that it would easier to remember then right???! We go there every 30 damn days! It prevents her from having a brain aneurysm. Their staff is always rude. I'm sick of their shit! read more

Worst CVS I've been to. No line area and people just make lines wherever they want cutting everyone...

I really enjoy the store and the employees politeness from the Mngrs Juan Carlos and Teresa to Virgina, Maria Pam and the rest of the staff ! Great deals ! read more

I recognize that we are all trying to deal with our current situation however this does not justify bad customer service! I went in yesterday for a couple of items and was standing in line when the cashier started shouting to stand on the lines! The person in front of me just looked back and we were both confused since we both were standing on the designated lines. The cashier continued to shout then we explained that we both were standing on a line that's when she realized the lines were too close to one another. She followed by saying "Well that line is not suppose to be there" As this was going on an elderly man walked in asking for a heater. She told him "We do not have heaters. Do you see them there no right so we don't have a them" The man tried explaining to her that he had called and he seemed very confused. She cut him off and asked who he had spoked to? He said she did not know she then told him well theres none! Her tone of voice was so rude and almost seemed that she was bothered by him even trying to explain. I went to her and let her know I thought she was being very rude! She said well I need you to stand on the line! I then replied and said I was not even referring to us standing on lines I'm referring how you just treated him! To my luck she was the manager. Delilah R. We are all trying to deal with our situation and as the leader of that store your team will follow your lead. Your behavior was unacceptable and hope you realize it so you don't continue having such a bad demeanor towards your paying customers. read more

Used to be called Sav-On Pharmacy back in the day. I come here when they have store specials for various things. Shopping with the CVS card and scanning it at the store kiosk gives you extra coupons. That's a plus if you're a constant stalker. I like this store, it's always well stocked. A slight bit, on the small side. read more

Rude. Yadira was working the drop off section of the pharmacy at 1:52pm on a Saturday. She was extremely impatient and gave me attitude. It was my first time ever picking up medicine from CVS. I was polite, but could not speak well with gauze in my mouth, so I typed most of my information and displayed it on my phone for her viewing (had all wisdom teeth removed). Her tone of voice was very mean, she rolled her eyes, and just overall had a temper. I will not be coming back. read more

This store sells stale liquor! Bought a bottle of Jose Cuervo classic lime ready to drink.. and it was stale. The store refused to refund or exchange. Their customer service is horrible. read more

There is no Consistency for how they handle picking up Rx. My mothers pain meds are ALWAYS held until I come in to pick up. I stood inline 20 min then was told they were on hold, I explained they ALWAYS are until I come to pick them up. The clerk REFUSED to help and sent me to drop off, its been 25 more min with only two people ahead of me and the SAME customer at the window who JUST told the Clerk He's been here for 2 hours! They have plenty of help back there, this is a sign of incompetence and poor management. I'm so frustrated! OK now another hour to wait! read more

Their pharmacy sucks!!! I called in my prescription (which is time sensitive) and went to pick it up a couple days later cause they had to order it. Then the pharmacist tells me that they don't have that prescription cause it's been discontinued, which is bs cause I went to a different pharmacy and they had it. They "found out" it was "discontinued" the day they "put in the order" and didn't call to let me know!! So rude and inconsiderate. How dare they mess with someone's medicine like that!!!!! read more

I went in last week and picked up two prescriptions only to realize that they missed one. Of course now the prescription has been put back and I have to wait for it to get filled. Mike or whatever his name was on the phone was also very blunt and rude... i continue to use this location because it's the nearest one. However I despise the lack of customer service and attention to detail. read more

Shame on you for price gauging twice the amount that aldi charges at thus time of need again shame on you. I have there alot lately and this the worst i have seen. read more

Best service ever! Staff really know their stuff/coupons! And are really friendly! Especially Virginia! Such a sweet lady! Always clean and stocked! And they have no problem giving you rainchecks! read more

We returned again to CVS yesterday after my mom was sent text messages and she called to confirm the text messages were there and were told to come after three p.m. The medications were still not ready in fact we had to deal with a pharmacy tech cashier. The identity crisis of the Filipino (changed her lids to appear more caucasian) pharmacy manager who was there made sure that my mother's order was messed up, it is something that she did to mess up the authorization. So do not go making the pharmacist mad or they can do some tricks to delay your medication. Anyway, they told my mother that the insurance put a hold on the Narcan and that she would only receive 7 tablets. Like I said the pharmacist manager was mad so she messed up my mother's medications out of spite. Back to the pharmacy tech cashier. When we were telling her our plight about how upsetting it is to visit the pharmacy four days in a row this girl laughed. I looked at her and asked her what was the specific comedic event that is causing her to laugh in the midst of my mothers' medication order being fouled up. She needed her insulin and lisinopril and again the were medicine errors. I wanted to snatch that young lady across the counter and hold her tightly by her uniform top. All of a sudden she wipes that grin off of her pale face and began to act with the appropriate amount of customer service. This is how I know that The identity crisis of the Filipino (changed her lids to appear more caucasian) pharmacy manager with too much botox in her system had something to do with the authorization error, is that they ended up giving my mom 28 tablets instead of 7, and she is the one who bought the medicine bottle on the floor. I am not saying that a woman can not handle the job of Pharmacy Manager, but the Male Pharmacist runs that pharmacy with beautiful control. He is on the phone giving consultations, filling the order2, putting together orders with confidence, he stays on the phone, but he is at the helm and one feels good knowing he is there. He is the competent one, the CVS pharmacy has made a vast mistake putting this woman in charge of their pharmacy. She makes to many mistakes and it is going to cost someone their lives and the store will be sued because of her negligence one day soon. read more

Horible service each time I come in. Understaffed and wait is always over 30 just to pick up meds.

We shop here often because it's the closest. We've seen a lot of workers in the pharmacy dept when the line for pick-up/register is 15 deep with only 1 register open! Shouldn't they do better?? read more