Meeting with the President doesn't even get you effective change here. You do NOT want your loved one living here. We are currently looking at other places. They have not processed paperwork for three months so my mother only has 200 dollars to her name. Their incompetence is exhausting and inexcusable. We should not have to go over the same paperwork with you every month. It's simple paperwork the former owning company never had issues processing? So I'm not sure why they can't hire better, more educated employees. Three months. That's over 15,000 out of my mom's account and do they care? Not one bit. Frontier is a SHAM and this place continues to go downhill. They are not properly staffed because they cannot retain employees. That should tell you all you need to know. DO NOT PLACE ANYONE AT THIS FACILITY. It's truly horrible. read more

I've lived here 14 months, during my stay the facility changed hands. It is now owned by Cascadia Senior Living. Lots of positive change was promised, as of yet we haven't seen an abundance of positive change. I've seen a few promises that have not been brought to fruition. The laundry facilities on our floor have been inoperable for nearly a month and a half. The floor above me is about the same. I understand everyone is flocking to use the few machines on the first floor. With my wheel chair, that's not possible. Laundry staff are absolutely overloaded. Care givers are willing to help, but due to lack of available machines, it has been a horrible situation. Management have been telling residents commercial machines have been ordered. It will be wonderful when they arrive and are installed. At the moment, we are stuck. I purchased more towels and clothing. Also had to buy larger laundry hampers to hold all the soiled clothing until I can wash it all. I had a Very bad experience with vaccinations. Their greeting on the answering machine states they are doing their part in helping to make sure we have access to vaccinations. They WILL NOT provide Covid vaccinations. Actually, after my doctor prescribed a few vaccinations, they made it very clear the nursing staff is not allowed to administer them. Very little contact exists between nursing staff and residents. And now they just informed they will be charging a fee to pay our rent. $50 a month if we do not give them access to our accounts. I have seen errors on my statements in which my account would be horribly withdrawn had they taken what the statement reflected. I am on social security and can't afford $50 a month. So I am forced to give them access to my account. Be wary if looking for a home here. read more

Receptionist is very rude and short tempered. Went to make a delivery and instead of being helpful and pointing me in the right direction, she chooses to not make eye contact with me while talking to me and barely acknowledged that I was there. It wasn't a busy day. I was the only one in the lobby. read more

If I can give this assistant living a 0 star rating I would, my mom is a resident and she keeps telling me there's certain caregivers that smell like weed and she's highly allergic, she also explained to me many times there's caregivers that have secret relationships with each other? I thought that was prohibited? Also I heard they don't drug test you something needs to be done! read more

I went in for an interview for a Recruiter position. I waited 15 minutes after my interview time and I got a good feel of the place. First off, every resident looked severely unhappy, bored, straight sad, the only lovely part of this place was the fake tree filled with lights, which in a way i understand sorta, but I have more to say. A few people wanted to make conversation and were ignored by staff. Staff looked insanely depressed. On top of that this interview was such a sham and a waste of my time. This is the SECOND time I have went for an interview with them, both times they lied about the position I applied for even when I pulled up the application and description and showed the "executive" who was going to interview me. I am specifically experienced in HR and recruitment, the way they went about this was near disgusting and just appalling. Wish I recorded the interaction because it was so sketchy it was almost funny. When I brought up that the front desk lady checked me in for having an interview for a position I did not apply for, I told the interviewer that I was here for the correct position and she looked at me as if she was caught lying and said "do u still want to continue this interview" I said as long as I'm here for the recruiter position I APPLIED FOR then yes. She said "well...we were calling u for a care giver role". Let me stop you all there. Two positions on the opposite sides of the job spectrum, and she still wants to know if I want to interview? Ridiculous waste of time. The way the atmosphere changed was insane. I'm very young and I have years of experience in a higher capacity environment like HR and recruiting. It felt 100% that they tried to sneak me into a different interview for a different role, due to my age. read more

Our dad has been a resident at VKR memory care unit for almost 3 years. He is happy and comfortable in his "home environment. "VKR staff has been committed to his care and safety from day one .The few concerns we've had were always addressed by management in a timely manner. The facilities and especially your amazing staff have made our dad as comfortable as he could possibly be. From the smiling faces at the front desk to the caring leadership in memory care and her dedicated staff, my family and I say "thank you " for going above and beyond and caring for our loved one. Best regards, Jim and Squeak read more

My mother spent three years in assisted living at The Village at Keizer Ridge with the promise that as her dementia worsened she would have a home in the memory care wing. After months on a wait list for memory care we were told we had to move her and given only days to relocate. Our experience was horrifying. In the midst of a pandemic, with no notice, no empathy, and broken promises to assist in packing; a confused and frightened 82 year old woman was effectively evicted. Having been unable to visit her due to COVID, we had placed our total trust in The Village to meet her needs. When moving her we found the staff had allowed her to keep spoiled food in her cabinets, she had no underwear, no toiletries, had fallen ... the list goes on. Attempts to reach leadership at the corporate office to share our concerns have been ignored. I can not recommend The Village for the care of your loved ones. read more

I have lived at this facility for a year now and find it to be a wonderful experience. I live with my husband who has Alzheimer's and as his disease progresses I know he will be well taken care of. My experience with both the staff, management and residents have been exceptional. The management is most accommodating no matter what my needs or requests a solution is always to our benefit. The care staff seem always to go above and beyond to see that we are cared for all our needs are met. The times I have had to go to the hospital, my family have been notified before I even arrive at the hospital. My return has been to a team who have anticipated my release needs. I trust this facility and all who work here to be honest in all their dealings with me and each other as I have witnessed it consistently. I highly recommend The Village at Keizer Ridge to residents and employees. read more

My parents have been in The Village at Keizer Ridge for one month and the staff have been very attentive and accommodating. It is a new assisted living and memory care facility - well maintained and well staffed. read more

We moved our pops into Keizer Village six months ago, and we could not be more pleased. Our search for a new assisted living facility took us all over the Salem area with extensive interviews at every site. The Keizer Village was far superior in what they offer. First off, the administrator, Nancy, is excellent, and she is what directs this finely tuned assisted living home. She has communicated to us every step of the way and responded promptly to any additional care or changing need our dad requires. The facility is spotless! The maintenance staff is continually working keeping everything in order. When our dad moved in, they put together furniture and hung artwork. The front desk staff knows each resident and is extremely respectful of all coming and going. They always have the paperwork ready for doctor's appointments. Nurse Joyce comes with years of professional experience and the calmness to listen and help problem solve. Nurse Joyce follows through on what needs to be done. There are many additional nursing supports coming through the doors as in Home Health, OT, ST, PT, and VA. Keizer Village welcomes them and is respectful of their professional skills and responds to the findings and reports. The care staff is very supportive and patient with our dad following through with the written care plan. With limited mobility, he requires additional support in transfers, dressing and bathing. They have always be respectful and compassionate. The med aides have been extremely careful and timely. Meal time is definitely a time the residents interact. I really appreciate the interaction between the residents, and appreciate the many family members that feel welcome to enjoy a meal there. Keizer Village offers many activities for the residents to engage in relationships with others while doing meaningful activities. From singing, movies, flower arrangements and special events, there is always something residents can participate in. We moved our dad from another assisted living resident in the Salem area because lack of follow through on care plans and the failure of the administration to respond to our concerns. So, when I mentioned we researched to find the number one place for dad, I mean number one. Keizer Village is by far the best assisted living facility in the Salem area, and the staff, beginning with the administrator to the part time high school students, are all a team making those golden years the best possible. read more

This assisted living facility has had so much turn over and deals very poorly with communication to family members. When my mother was sent to the hospital they did not call family, if it wasn't for the Salem Hospital giving us a call we wouldn't have known. My mother whet to Salem Transitional after going to the hospital for an illness and when it came time for her to go back to The Village at Keizer Ridge I found out from Salem Transitional they were not going to be able to accept her back. No notice to the family what so ever. Of course when I went into the Village at Keizer Ridge and spoke with the executive director (Nancy) she said family was notified and the transitional care facility and Senior Services knew for over a week. This was not the truth to put it nicely, they are trying to cover the assets so to speak. Family still has not received any formal notice and they are required to give one. How can they sleep at night knowing they are treating elderly individuals in need of care this way. They also have accounting problems in the business office charging double in one month and charging full price or more for monthly rent charges even when the resident is in the hospital. The rate should change to a lower charge or what they call room and board. No they charged more for the month of June. My mother isn't even at the facility???? read more