We had my Gramma here for the last two years of her life. The staff was friendly. Gramma was taken…read morecare of and she loved her time here. They gave her a room closer to the recreation area as her life became harder. As her granddaughters and primary care takers we were always welcome and respected. Highly recommend.

My husband and I don't take lightly writing this review but we want to help others be aware of what…read moreyou might face when you move your loved one into a Bonaventure property or any other assisted living facility. My MIL lived with us for 4 years before having a stroke. She was placed in a group home but after a second stroke she needed a facility. I called many facilities but when I called GC I spoke with with Mackenzie she was so nice, understanding and compassionate. I told her all the issues with my MIL: dementia, stroke, macular degeneration, two-person toileting, wandering, and potential sundowner that Salem Transitional Care relating she had developed. She visited MIL at Salem Transitional Care twice. Mackenzie called and stated MIL would be a perfect fit for GC. She assured us that it would take her some time to adjust to moving again but that this was a normal process. She asked us to leave a down payment of $500 to reserve a room. We went over verbally on the phone the cost which was $4250 a month including showering, toileting, laundry, assisting to bed and wheelchair, assistance to dining room. She stated that the great thing about GC was that they never charged over $4500 a month. She knew that MIL was in a spend down period to then transition to Oregon Health Plan. A week before the move Mackenzie called said we needed to come down today to sign paperwork to hold MIL's room. I said "I gave you a deposit". She stated corporate wanted the paperwork signed before the end of the month. I presented that day with my 15-year-old daughter and 10-year-old daughter. I reminded Mackenzie that we did not have power of attorney to sign paperwork for MIL. I could write a check since I was on her bank account, but my signature would not be legal on the contract. She said they would have me sign and have MIL resign once she moved in. Mackenzie reviewed the contract with me, left blanks as she need to figure the pro-rated rent for February based on the day she arrived. She spent most meeting reviewing the section of the contract stating if we had an issue to consider mediation over hiring an attorney. Mackenzie also stated that if for any reason they felt MIL wasn't a good match once she moved in, GC would be responsible to find a new facility for her to be transferred to. We would not have deal with the stress of moving MIL again. I gave her a check for the amount she figured and a week later MIL moved in. Within a week of MIL being at GC I received a call from a team member early in the morning stating Mackenzie had been let go and we were behind on rent. I said "she just moved MIL in and we gave you the rent that we were told". The staff member said the charge was for January 2020. I said "she didn't move in until February". She asked me if I had a contract that I could provide them. I told the staff member "No, Mackenzie didn't give me a copy of what I signed because she was going to have MIL resign since she was her own legal guardian and what I signed isn't legal as we are not power of attorney". She stated they couldn't find a copy of the contract. I told her everything Mackenzie told me at our meeting and phone calls prior to moving in. The staff member contacted corporate and after a few phone calls back and forth everything was straightened around. One morning we arrived to GC to visit with mom. The day shift CNA took us aside and informed us that MIL had not been checked on the whole night by night shift and was covered head to toe in her urine in the am. She said she reported it to the new manager but since Mackenzie was no longer there, she wasn't sure what would be done since the management was changing. In the early part of March when COVID was starting to be an issue, I was called into a meeting with Jordyn to review her care plan. I had never heard about a care plan. Jordyn started informing me about how much they had to do for my MIL. Mind you, we were visiting her daily to every other day and were cleaning her appt, helping her with laundry, toileting etc. He informed me that we would need to pay an additional $3507.00 a month on top of $4250.00. I told him we were not going to be paying more as we were told by Mackenzie that $4500.00 was the max out of pocket. I told him he might want to get with corporate and get this figured out. He then told me that MIL hair needed to be cut because they need the residence to look put together and kept. If the credentialing board comes and walks through their facility and sees residences looking unkept they can get in trouble and it lowers their scores. I asked him if he had made her an appt at their hair salon since we were not able to take her from the facility to get her hair cut. I never heard from Jordyn again and then COVID hit and everything shutting down and we were unable to go to the facility. I assumed that he would be getting back to me so we could reach and agreement on the fees but I never heard from him.

From what I see and hear That place sucks…read moretherapy SUPOST to work with people To help them walk and be mobile again and apparently they don't even work on the patients like they should And some of the nurses don't. Do they job Well apparently from what I observed and heard. From the resident they are slow and sometimes don't even bother helping you like they should

When my mother was admitted to this rehabilitation center, I'll admit I was very worried after…read morereading some of the negative reviews online. I came into the facility expecting the worst, but my experience with Alexis and Shana completely changed my perspective. From the moment I arrived, Alexis was incredibly accommodating and helpful. She helped me locate my mother and even assisted me in finding my mother's phone without any hesitation or frustration. Her kindness and willingness to help immediately made me feel more at ease. Shana also stood out with her positive and upbeat attitude. When families and patients are going through difficult or stressful times, having someone with that kind of energy and compassion truly makes a difference. People staying in places like this really need to encounter staff members like her. Meeting both Alexis and Shana genuinely eased my mind and gave me comfort about my mother being here. Their care, professionalism, and kindness deserve to be recognized.

The worst doctor I have ever had the displeasure of doing buisness with. He will tell ANY diabetic…read morethatbthey have 5 years to live. He also states he is just doing it for the money and will retire soon, RETIRE NOW.

Wonderful receptionists and nurses you get in and out very quickly and appointments are not…read moreextremely far out

My Mother-in-Law has been a resident at Boone Ridge Senior Living for nine months now, and quite…read morefrankly, I am pleased with the care she most definitely needs. I have found the management responsive to my concerns, and that the caregivers are kind, caring and empathetic with Mom's situation. I was surprised at some of the comments made about this care facility, because never in my dozens on unannounced visits have I found the building anything but light, bright, clean and orderly, the dining room neat and prepared for the next meal, and the quality and variety of the food excellent. I toured many local care facilities before placing Mom here, and I can tell you Boone Ridge is, to my mind, head and shoulders above the rest. So Five Stars for Boone Ridge Senior Living, I appreciate all that they do for my family.

My father moved into Boone Ridge less than a year ago. The facilities are beautiful, the food is…read moregreat and there are activities and onsite pool, gym, bowling, pool table, bar, spa, movie room, etc. I had a great time visiting him as the staff is very friendly and helpful. They have an on-site guest suite that I stayed in for four days. My visit with him was awesome. Thanks Boone Ridge!

WVH was SO amazing during the most difficult time for me and my siblings. We called for…read moreconsultation, not knowing whether our mom would qualify for services or not. They qualified her the next morning and within the same day, we had THREE different team members reaching out to make appointments with us to guide us through the process, coverage, shower/bath assistance, meds, medical equipment, social worker assignee, and our AMAZING AND FABULOUS Hospice Nurse, Chantel. I don't know how we would have managed all that was happening so fast with my mom's decline without the whole team, but again, particularly the love, compassion, care, and time that Chantel gave us. Sadly, my mom passed within 2 weeks of setting up Hospice...and there again...they took over handling everything from calling the funeral home, arranging the transportation of respectfully and carefully taking my mom to her eternal home, picking up all the medical equipment, offering bereavement support for a continuing 13 months to my family, and of course....our beautiful Hospice Nurse was right there for us at the most painful moment in the end. Thank you WVH for ALL that you did for my family. xxxooo

I am a 37-year-old cancer. Patient and I have gone back-and-forth about deciding to go on hospice…read moreor palliative care and have been weighing my options with companies in the Salem area that handle that and I have really enjoyed the nurses at Willamette vital health, however the ladies who answer the phone are not very friendly they're not very professional and for that reason I have decided to not use this company. When I call it is not a warm greeting. It doesn't make me feel safe and I just don't think that they have the right people working the counter & the desk answering phones, going on hospice or palliative care is a very stressful situation as is and whenever you're not greeted with kindness and warmth when you call a company, it definitely makes you not want to have them involved with your care at all!

This was a wonderful clinic! Everyone was so kind and helpful, and the doctor who helped me was…read moreincredibly thorough for a walk appointment. I was in at 11:00 am and out by 11:30! My appointment was quick, easy, and non stressful. I didn't have my OHP card on me, but the assistant was so kind and helped me both over the phone and in the clinic. I let my mom know to go there next time with any quick needs, and I would recommend this place to anyone who asks. Thank you for your help today, I appreciate you all!

Oscillates between three stars and higher, depending on one's perspective. I took a bad fall and…read moreneeded stitches. Just walked in, no call ahead, and they had me in an examination room within 30 minutes with an able and courteous nurse. One D.O. was on duty and had to bounce around between patients, putting out brush fires--I get that. Dr. Brown has a jokey bedside manner, which I dislike intensely, but I was civil. He seemed capable when he focussed. Dr. Vallejo (sp?--he seemed of oriental extraction) examined me the next day for possible neurological damage and had an efficient and dignified bedside manner. When you don't laugh at Dr. Brown's silly jokes, he seems to acquire an animus. He had his nurse remove the stitches and said over his shoulder that if any were left in place, "they'd just fall out." In fact, I did have to remove some missed stitches when I got home. I have been told by other professionals that forgotten stitches, once wetted, can become deep infection courts. Cost was only a little over $265 for three visits, which I consider good value. However when I checked out for good, I told the receptionist that I would settle all charges right then. She told me I was paid up with them--but I got a $65 bill in the mail some days later. Probably just a failure to explain their SOP, but leaves a bad taste.

good people have helped my mom who has severe dementia and is only partly ambulatory there very…read morewell for over a year now, their driver who takes her to her appointments is great. Staffing seems adequate and they have always been nice to me and my mom. I brought my mom there because a coworker of mine had her mom hospice and memory care there and the recommendations... Newer administrator is good to work with, can get updates by just calling.... good atmosphere , activities sometimes and spirit matters. Mark Salem Oregon

The staff are amazing, the care quality towards the patients are excellent. If you need care for…read moreyour love one this is the place to be.

I have been seeing Dr. Callahan for over 20 years, following a traumatic foot infection that…read morehospitalized me for a week. Since that time I have been treated with respect and courtesy every time I visit or call, and have never had any problems with The Doc or his staff. Moving to N. California for a couple of years I was forced to see a different podiatrist who could not offer the quality of service I received at Santiam Foot Clinic. I was very glad to return to Oregon and reconnect with this office. My wife is also a patient here, and has also received great care. Dr. Callahan always asks me about her during my visits, and is always friendly and caring. He enjoys his job and loves people, and it shows in his behaviour. You can expect to be regaled with a variety of stories while he tends to your digits and I frequently find myself in near hysterics at his tales, but this never detracts from the medical professionalism with which we are treated. Whenever I visit I'm greeted warmly and professionally at the front desk, and when I've had billing questions (which has been rare) they've been handled courteously.

If I could give zero stars, I would. The office manager, April (who also happens to be the doctor's…read morewife), is unbelievably rude, unprofessional, and downright combative. She racially profiled a patient and refused to listen when I tried to explain that, as the administrator of a self-funded Taft-Hartley (union) plan, only certain people have access to my records. Ever heard of PHI or HIPAA? Clearly not--especially given some of your unprofessional responses to negative reviews. To make matters worse, she refused to see the patient despite a valid insurance ID card, falsely claiming it was "expired." It wasn't. The date on the card simply indicated when it was last revised. But rather than admit her mistake, they doubled down and refused service. Absolutely unacceptable. Avoid this place at all costs. If this is how they treat patients before even stepping into the exam room, I can only imagine how careless they are with actual medical care.