The team here provides excellent care. My family member has been here three times and each time was treated with respect and kindness.

The caregivers have been so kind to my Mom and our whole family while she's been there. They have taken great care of her and I am so grateful to them for it! read more

I was treated quit well. I believe those writing very negative reviews should keep in mind this is a care facility, not a hotel. The food had good variety, but was under seasoned for my taste. Get your family to bring in your favorite seasonings, it will make a difference. The biggest help to me was PT and OT. Andrew and Jessie were a great help they each worked me very hard, but apron arriving home I found myself with enough strength to take care of myself each day. I strongly recommend this facility. read more

When thinking about my family member's recent recovery at the Salem Transition Care (STC), many things come to mind, such as.... Long waits to be taken to the bathroom - especially when no one is at the nursing station to respond to your button being pressed. Not to mention that you're about to wet your pants! They DO NOT allow residents to get up and go to the bathroom. So you will wait and wait and wait.... Then you may wait a bit longer! Upon reading your Discharge Papers, you could learn that STC reported to your insurance company that you've been diagnosed with kidney failure, respiratory failure, and cardiac failure - None of which were accurately reported, nor have they been ever diagnosed by your personal doctor! How did that happen? You may also learn that the medical director of the Salem Transitional Care has been designated as your "primary" doctor! How would that happen? That's a question we asked but can't seem to get an answer to, and likely never will. Whether or not you have a family member who supports you, that area of your discharge form will possibly show that YOU are your own support person... and not in 1 place, but in 2 places! Please explain how YOU can be your own support person? That's impossible, especially when your loved one stops by to see you at least once daily! And if that isn't bad enough.... Know that the STC staff will review your Salem Hospital records (if you were transferred from there) and they will use any piece of that information in their monthly treatment report. However, STC did NOT perform any of the procedures for that information - which they "copied" into their report. Unless I'm wrong, they call that plagiarism (or even lying!). As we know, Medicare emphasizes that it's a federal offense to state that a procedure was provided, when it was not. You WILL sit excessively in your wheelchair (or maybe your bed) for the better part of your waking day. This doesn't include going to the bathroom or taking part in physical therapy. Meals may be in a central area, or you may remain in your room for those periods too! Residents have minimal exercise, mental stimulation, and even less interactions with others. But there is a nice TV in each room, and you WILL learn which Comcast channels you can watch while you're there! Speaking of communications.... There will be ZERO communication by the STC doctor with your family member! Even if they have your name and phone number in the TSC system.... The doctor will never call you. Speaking of your family.... They will find it VERY HARD to get information updates regarding your progress, not to mention any challenges you're faced with. If you ask a question, they will bring you a printout from the system, which may (or may not) answer your question. Talking with the doctor in charge of STC is hard, because "Dr. Clark" is only in the Salem rehab facility on Monday, Wednesday, and Friday. My family member was in STC for 38 days and only met with Dr. Clark two times! The rest of the time, various nurses and therapists were her regular "medical" contacts. A recovery center is supposed to be the final step of your rehabilitation, and the team should focus on improving a person's physical life and mental well-being. But STC doesn't hold that belief! Their primary focus is to do things for the least cost, thus keeping their expenses as low as possible. This results in COST SAVINGS for Avemere, which leads to increased revenues for Avemere! If you are considering Avemere's Salem Transitional Care Rehabilitation for your loved one, please look elsewhere. They only look at the bottom line, and you should NOT go there! Neither should your loved one.... read more

They took excellent care of my MIL. They treated her with kindness & respect even when they didn't know we were there. They need to have better phone coverage after 6pm though. Kaiser Permanente's liaison (I'm sorry I can't recall her name but, her dog's name is Pepper!!) is the highlight of the staff there. Actually, I was very impressed with the entire staff. Accept for 1 male nurse who never left his post in front of the computer, everyone really hustled!!! read more

frightening place staffed by lazy,mean, incompetent people. where do you find these these so called care givers?? AND i want to be reimbursed for the T shirts and sweat pants that those little mexicans in blue stole from me. they all looked alike, no name tags and didn't seem to have any purpose there. i refer to my stay there as "when i was in prison". and, should those people in blue handle narcotics??? i don't think so, but since i was discharged by one of them, she made a huge deal of it "oh, you don't want to leave without your NARCOTICS, do you? i said i didn't want them, but she insisted on giving them to me. please reimburse me for the 10 T shirts they stole, all of which cost me $20 new. they are all i wear, so they have left me with 4 shirts. shameful place. only 1 woman out of all those people knew what she was doing. she sort of watched over me. love you, tammy. read more

My husband just spent some time at Salem Transitional Care to receive PT and OT due to a back issue. We were both very happy with the care he received. The only reason for missing one star is that the food was not very good. It was hit and miss, really. There are two choices per day for each meal, and some of the meals were awful, while others were pretty good. Food aside, the facility is lovely, well-appointed, and although still somewhat impacted by COVID and staff shortages, they do a nice job of connecting with patients and responding to their needs. Really impressive was the fast response to the call button, which is so important when you require assistance to get to the bathroom. Someone would be at the door literally within one minute to respond to those calls. Staff are professional, kind and friendly. It's the kind of business you hope to not return to, but if this kind of care is needed, I highly recommend Salem Transitional Care. read more

If you have a family member you hate. This place is for you! Drop them off and leave them to suffer. I had issues everyday that I had to address for my mother. Things like medical equipment not being hooked up correctly and her personal equipment being broken by maintainance. Is just a taste I called everyday to deal with something. read more

I'm a current employee. I feel incredibly lucky to have found this job. It's a beautiful facility. Very clean. No Covid or flu. The staff are certified and intelligent. The nurse work so hard. Every day is a busy day there. It's a popular facility. The upper management is great. We have multiple meets daily. Although, we work hard during these meetings, we still manage to have a good time. The therapy team is on the ball. The patients enjoy them. If/when I need physical therapy this is the only place I would go. The patients are taken care and are treated with great respect. read more

I'd highly recommend Salem Transitional Care. I was lucky enough to have been an employee. It gave me the opportunity to witness the kind of care I hope to receive when it's my turn. Most impressive is the therapy team. They run a tight ship. The facility is nicely done. The administrator is amazing, incredible, caring, thoughtful, and generous. Call lights were answered quickly. The medical staff are well trained and educated. They only hire certified CNAs, RNs, certified medication aids, and LVNs. This ensures good care. read more

the facility is nice. Nursing staff friendly. The reason for the single star.... We were told by the ER cardiologist that dad could have another heart attack and die at any time. I brought my mom to see dad through a window almost every single day while he was there. Within 6-7 days, I could visually see that dad was back to the same level of mobility as before his heart attack. Dad and mom have been together 69 years and mom has advanced dementia and thinks dad has left her when he is not there. Dad can not stand to be away from mom for even an hour. He was in agonizing emotional hell not being with mom. He beged to get out but did agree to stay 2-3 days. Dad and mom live in independent living, and and aside from some mild urinary incontinence, they were doing just fine. The PT coordinator kept insisting that dad stay longer and longer, even though I could visually see that he was getting around just like before the heart attack after 7 days. The PT coordinator made it a point to say that she didn't make any more money if he stays or any less if he goes. She emphasized this point TWICE within the first few days, which made me suspicious. I did several different types of internet searches and finally found what I was looking for. It turns out that the PT coordinator was not lying about (her) not making more money if he stays, but this was a huge deception. It turns out that the executive director of the facility's primary responsibilities are as follows: (This is a directly from the Avamere website) - Maintain excellent service quality, AND OCCUPANCY TARGETS, and meet corporate financial goals within established budgetary guidelines. - DIRECT ONGOING ACTIVITY FOR COMMUNITY RELATIONS DIRECTOR TO MEET OCCUPANCY GOALS. It is obvious that Salem transitional care did purposely and knowingly keep my dad away from my mom, causing severe and unnecessary emotional damage to both my dad and my mom for 16 days longer than necessary, in order to MAINTAIN OCCUPANCY TARGETS. I watched it with my own eyes first hand because I brought my mom to see him only through the window every single day of his "manipulated captivity" there, except for two days of toxic smoke from wildlifes. Those two days we were able to video chat from mom home. That was nice. read more

Spent 4 weeks there after surgery - staff is friendly, caring and just great. Private rooms but spouse can stay in your room and eat there etc. Food is good. Therapy is great ... Nothing bad to say about the place. read more

My mother has been in for a week had a half. Staff is working hard to provide good care and rehabilitation. We had a conference today with the discharge planner and therapy director. The prognosis is encouraging with an additional two week stay projected at this time. The building is new and maintenance is very good. Staff are attentive and helpful to the resident and family. We anticipate good things. read more

My father spent 20 days at this facility in May/June and had very good care. My father smokes and he never smoked on the property or anywhere that was considered theirs. He smoked on his way to dialysis and back in our vehicle. My father fell and broke both of his legs and is not able to get out of bed and he will have a medical transport and we know that he can not smoke at dialysis, in the transport or on their property. He is not able to get out of bed and he must be transported on a stretcher. He is not able to feed himself so I will need to go there 3 times a day to feed him and this was a little less then 1 mile from my home. He is being placed 10-15 miles away which will be 60 - 90 miles a week. This is the worst case of discrimination that I have heard of to hold something against him that he did in the past and now is not able to care for himself. This is an 80 year old man who is not able to perform self care. The doctors say it is going to be 3-6 more months before he can walk in that time frame he will become a non smoker. Please do not sent your family members to this place if are able to care for your himself since they are stuck up and conceded. You can not expect an 80 year old persons to stop cold turkey. This should be a minus 10. read more

My Mother was here briefly in mid-2015. She was badly damaged by this facility following discharge from the hospital/post surgery. I had her transferred to another facility - competent/caring - after one week at Salem Transitional, but she'd been so badly damaged it took many months of nursing care to even partially undo the injuries she'd sustained. Almost two years later, she actually still has care for an unhealed pressure wound they caused. I wouldn't recommend this facility to anyone! I don't understand why every negative review has ended up here as "not recommended" - I did read your explanation of your robot-review program, but believe this limits access to valuable and honest reviews, regardless of the level of previous Yelp reviews. This place should not have anything near a 4 star rating. read more

They are a very clean facility with good food. PT and OT was great. The staff and directors lack compassion! My dad was there he has Parkinson's and required more care than they were used to providing, so they discharged him. On a purée diet of all things. We asked if he could stay a week bc everyone was sick at home with pneumonia. Yes he could stay if you want to pay $550 a Day! Plus he just had a lobe of his lung removed. At the end of the phone call with the director i was ready to cry. Five minutes later i got a call back saying no. There management and director have No compassion what so ever. They are jeopardizing the health of my family bc he required more care than just sitting and watching tv. read more

I have no idea what the deal is with the other review. We have our loved ones here and have had an incredible experience with the treatment and the staff at this facility. read more

My dad is currently at Salem Transitional Care. I have been trying to reach his RCM for 2 days. The phone rings and rings. My father was admitted in the afternoon and when I called to speak to him the NEXT morning, his cell phone and personal belongings were still in a bag in the bathroom...no one had bothered to inventory his personal items and give him his cell phone. When a family friend stopped by, she found him drooped over in the hallway, his clothing soaked in urine. read more