Professional, understanding, honest, and efficient. I had the pleasure of consulting with the owner…read moreBenjamin Kim. He took the time to understand exactly what I needed, educated me on a good decision, and made arrangements for a great experience. I was recommended to Kim's Piano and will be recommending others as well. Thank you for your help, I will come back here for all my piano needs and future upgrades!!!

If I could give 6 stars I would! Thank you Kim's Piano for making our piano-buying experience…read moreabsolutely perfect! Our point-person form the moment we walked in the store was Remington. Remington was friendly, knowledgeable, patient, professional, and encouraging every step of the way. He even answered all of my texts quickly! When it came time to purchase our stunning, both in sight and sound, used Shigeru Kawai SK2, both Benjamin and Remington made the process a pleasure. The in-store piano technician did a phenomenal job on voicing the piano to our taste and the delivery happened within the week! I can't say enough. Thank you again Kim's piano! Years of enjoyment with this fine instrument are headed our way!!!

STAY FAR AWAY FROM MUSIC LESSONS HERE…read more We traded in our son's violin for a pair of clarinet lessons with Victor, who I would not trust around anyone's children. Our 11 year old son, who loves the clarinet and absolutely loves music class in school, was shamed for not being as good a clarinet player as the instructor (who spent a considerable amount of time during the lesson showing off and playing the instrument instead of trying to teach). The instructor, Victor, ridiculed our son for not knowing how to read music well, and also took posters down off of the walls when he said the boy was being distracted.  When our son was crying, the instructor, Victor, even blamed our son and said, "Why are you crying? I didn't do anything." This clarinet instructor, Victor, is absolutely terrible with children and I can't believe he does this for a living. After the session, he was brazen enough to psychoanalyze the child IN FRONT OF HIM and say that "he doesn't take constructive criticism well." Telling someone that they aren't good enough or  are doing something wrong is not constructive criticism. There's nothing constructive about derisive language. An entry-level child student is looking for instruction, support, and uplifting, not negative reinforcement. Instead of clarinet lessons, what we received was abuse and an insult to music instructors everywhere. TERRIBLE. 0/5 stars

Great music center, Nolan the ukulele instructor is excellent. This is where you want to go to…read morelearn to play an instrument, from kids to seniors!

Excellent customer service and very reasonable prices. The showroom was also very nicely done. I…read morebelieve these are some of the reasons why Kim's Piano has such high praises and reviews. I initially called in to ask some questions, and Kristie was able to assist right away. Then she was also super responsive on text messages as well! Great job Kristie! Then when I was deciding between two different models, both Kristie and Ben solved that as well! Ben is very knowledgeable and does a great job in relating his experiences to the products. I ultimately went with the Kawai K-15 because it made sense for my budget and experience. And they helped me understand the pros and cons of choices as well. Overall, I definitely recommend Kim's Piano to anyone who is serious about getting a piano for their home.

I saw an advertisement for Kawai pianos on my social media feed and was curious about what pianos…read morethey had. I was looking for a used upright piano that would fit in my apartment. I'm a music teacher and at home I have been playing an 88-key digital piano at home for a few years. Piano is my first instrument and never bought a piano because I play off of a Steinway Grand Piano and a Roland nx700 stage piano. Well, after several years of not enjoying practicing at home, I now can thanks to Steve Rivera's recommendations! I knew what I wanted, he worked with finding me the piano I've wanted...a white upright (Kawai or Yamaha). I went with the Kawai K15 because it's new and I couldn't refuse a brand new piano! Anyhow after multiple emails, I was able to purchase one without walking into the store. Steve sent me videos of different models playing the same short piano piece and it was very helpful! Well, fast forward to today and a week later I am sitting here in my living room practicing! Thank you so much Steve and Kim's Piano!!!

I recently visited Irvine Art and Music to select a new GS Mini-e Mahogany, and I couldn't be more…read moregrateful for the assistance from Gabriel. His help was incredibly valuable and made the experience both enjoyable and stress-free. Gabriel was patient and knowledgeable, introducing me to several options and allowing me to hear and understand the subtle differences in each guitar. He didn't rush the process and ensured that every choice was tailored to my desired style and size. The GS Mini-e Mahogany turned out to be the perfect fit for my emotional storytelling music. Thank you, Gabriel, for your excellent service and for making this a memorable experience!

Great customer service and very knowledgeable about their products. Helped me select the best…read moremetronome for my needs.

What can I say? Izzy (Irvine, CA store) and Josh Faust (New York store) were more than gracious…read morewith their time and patience, as well as offering me their professional opinions, as I worked through various options: - with the selling my 1914 Steinway Model C, - with replacing that piano with one that fit my space and playing style, and - with offering me great pricing on both pre-owned and new pianos in the model I finally selected. Before finalizing your purchase elsewhere, I recommend that you at least give Faust Harrison Pianos a call. They are there to truly help you make the decision that is right for you.

This piano store has exceptional quality pianos. They offer a very wide range from excellent…read morekeyboard choices to concert grand, 9ft pianos. They also have player pianos. Great customer service. I highly recommend.

We had a very positive experience with Piano Empire. A big thank you to Rod & Chris for all their…read morehelp and kindness.

I remain excited about my piano from Piano Empire Megastore now over a year after purchase due to…read moreits beautiful condition inside and out and the very good price. Chris and his associates educated me about pianos and I did get the right one for me. Warranty support was incredible. There were a few rounds of adjustments to climate and daily playing. Chris remained positive and responsive throughout, sent knowledgeable and well vetted technicians, and even initiated a larger proactive fix than expected. I appreciated buying from this store rather than individual reseller due to wide selection, easy shopping, and warranty.

I haven't touched my cello for over 30 years but now that kids have grown and out of the house, I…read morefinally have time to pick it up again. It was not in good shape and needed some major restoration. I was concerned about what much it would cost and while talking to a friend, he referral me to Patrick at Everjoy Music. The store is located inside of a business complex, easy to find and plenty of parking. I brought my cello to Patrick and he was warm, knowledgeable, honest, and gave me options because of my limited budget. He made his recommendations and I was able to tell him parts I wanted to keep even though it wasn't ideal to keep them; he made it work and understood I had sentimental values. He respected my wishes. I came in feeling out of depth, really haven't played for so long and not feeling confident at all handling a cello. Patrick never made me feel less or unimportant. Estimated time was about a month but Patrick contacted me after 2 weeks that it was done. I picked up the newly restored cello today and it was so beautiful and the sound made me wanted to cry. Thank you, Patrick, for your wonderful handiwork. Thank you for being so easy to talk to and work with.

Patrick always very reasonably priced and helpful with advice for my kids' violin needs.read more

There are so many pianos here, way more than I expected. They have everything from grand pianos and…read moreuprights to antiques and digital pianos, so there is truly something for everyone. Before I came in, I was mainly interested in the Roland digital piano HP704, so I called ahead to ask if they had it. I was honestly surprised when they said yes, because I worried they might just be saying that to get me to come in. But they really did have it. Not only did they have that model, but they also had several other Roland options, from more affordable models to higher-end ones. I even got to try a more expensive model that I had not known about before, and the sound and touch were much better than the one I was originally planning to get. I'm really glad I had the chance to try different models, because otherwise I might not have made the best choice. Sunny helped me with the sale, and she was very patient while I spent a long time trying out the pianos. Since I plan to play a digital piano at home with headphones, I took extra time testing the different models. I used the headphones they provided and played on my own for quite a while, and I really appreciated that she gave me the space to explore without making me feel rushed. I was also the only customer there at the time, so I may have had a bit more flexibility, but I still appreciated how comfortable and unpressured the experience felt. After the sale, Julia and Sunny also helped answer the other questions I had, and they were both very welcoming and kind. Being there made me feel so happy because I love pianos, and the atmosphere felt so cozy and welcoming.

Big and spacious place right off the freeway. We got the Yamaha P125 electric keyboard right away…read morebecause the price is the same as online and little more discount. Super happy for my son tested it and chose it by himself.

As soon as I walked into the store, a staff member greeted me and offered help--even though he…read morelooked busy handling some paperwork. He asked what I needed, and I explained that my acoustic guitar had a broken peg tuner. I already had the replacement part with me, so I handed it over. Instead of jumping straight into recommendations or upselling, he immediately tried to fix it on the spot. Once he confirmed it was repairable, he quickly cut the string, replaced the tuner, and got everything back in place. The whole process took less than 10 minutes! I live in Carson, so driving out to Lakewood and getting it fixed the same day was such a relief. This guitar isn't for professional use--it's for my daughter who's just starting to learn--so having it ready right away saved me a lot of time and hassle. He even tuned it by ear in seconds, which was really impressive. Overall, a smooth and pleasant experience. I really appreciated the quick, no-nonsense service and would definitely come back again for future repairs!

They understood what I wanted and responded right away. Their work is…read moregood.**************************************************************^*************^*^*^*^^^^^^^

I reached out to Yen via Facebook marketplace regarding a specific piano and he was extremely…read moreresponsive and transparent, providing me a wide variety of options to choose from without being pushy. Based on my research around Yamaha pianos I think their pricing is overall pretty good/competitive. I blind purchased (tried same model in a different showroom) a used Yamaha YUS-1 and had it delivered to the San Francisco Bay Area because we don't have a lot of stock for that model in this area. Despite a small delay seemingly out of their control the whole process / logistics went really smoothly and I wouldn't hesitate to purchase from them again.

After speaking with the owner, Yen, I am reassured that this business holds customers and the…read morepublic in high regard. She addressed is issue of aggressive delivery drivers quickly and respectfully. We would do well to have all entrepreneurs this dedicated to their businesses. Thank you, Yen