When it comes to piano, the quality of Steinway and Sons' pianos outclasses them all. I had the opportunity to play on a beautiful and crisp sounding piano in the recital hall and it was an amazing experience. The workers were friendly and the area was spacious and neat. I would totally come back to relive the moment of soaking my fingers onto the keys of a Steinway meant to change the way people hear music. read more

After purchasing a Steinway Model D, I expected a completely different level of professionalism, service, and communication. Unfortunately, my experience after the sale has been incredibly frustrating. The communication has been some of the worst I have experienced with any company, especially considering the level and price of the instrument I purchased. Getting clear answers, follow-up, and proper attention to issues has been unnecessarily difficult. I was also extremely disappointed with my experience with both the salesperson and the piano technician/tuner. Instead of feeling taken care of after making such a significant purchase, I have repeatedly felt ignored and frustrated. A Steinway Model D is a major investment, and when you purchase an instrument of this caliber from an authorized dealer, you expect the service after the sale to reflect that. In my experience, it absolutely has not. I deeply regret choosing Fields Piano for this purchase. The instrument is extraordinary. Unfortunately, the customer service surrounding it has been the complete opposite. read more

We were so amazed by the selection of beautiful pianos in this store. The showroom is huge and full of beautiful new and used pianos. Derry was super knowledgeable, professional, great to work with, and didn't pressure us at all. He really took his time explaining the different models and listened to our needs before recommending a few options. We are happy with our piano and its a great showpiece in our living room. read more

Had a very nice experience with Noel. My wife wants to learn how to play the piano and I want to give her every opportunity. I hated the idea of her trying to learn on a small electric keyboard but also hated the idea of spending thousands and thousands of dollars only to have her not like it. So, we ended up renting a grand piano for a year. To rent a beautiful full-size grand piano and to have it delivered to your home and hold upstairs and set up cost less money than a decent electric keyboard. These guys have everything from used pianos to six-figure Steinways. I'm not 100% certain, but I believe Noel is the manager. He is the person I spoke with and you can really tell he loves what he does. He made my wife and I feel super comfortable and we didn't need to look anywhere else. The piano arrived today. My wife is thrilled. read more

I attended an event here hosted by a third party. All the staff members I encountered were really open and friendly. Most, if not all, the pianos in the showroom, were available to try out. Steinway pianos really are beautifully crafted with lots of attention to detail. Of course that comes at a hefty price, some as high as $200K! The exciting part is that Steinway is now making more "modern" looking pianos with different pops of color. The upstairs is a nice space for recitals. The event I attended included a 45 minutes recital by Vijay Venkatesh and 2 piano unveiling! I think you can rent their open areas for events. The other cool fact about Fields Pianos Home of Steinway is that it's family-owned and operated since the 1950s! Currently, I believe Michelle, the granddaughter, is the one operating the store. She provided a cute story and I hope they continue to thrive. read more

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I really enjoyed my interaction with Derry who was very helpful and not pushy at all. He treated me and my son with so much respect, even though we are not world-class musicians, and he recommended just the right keyboard - - Roland GP607 - - instead of trying to upsell. We are very happy with our purchase and also appreciate them letting me trade in my old Schaeffer & Sons upright and giving me credit for it. read more

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Purchased a Steinway Model B Spirio and could not be happier with service and execution. The team member I worked with was Mack. He was incredibly knowledgeable and a genuine great guy. No high pressure sales tactics. Highly recommend supporting this business and purchasing your next piano from them. read more

Fields Pianos - Piano Stores Near Me - Santa Ana, California

The person was very rude. We did not realize that they only sold Steinway, Boston, and Essex. The salesman said "Well, good luck finding your Toyota or Honda. It'll NEVER be as good as Steinway." We understand that different pianos at different places will have different qualities, but this was just rude and condescending Absolutely terrible customer service. The quality of their pianos are one thing. Customer service is another read more

Best place in Orange County to buy a piano, their selection is wide, sales people are knowledgeable and was able to fit a piano for my 12 years old girl read more

Fields Pianos - Piano field - Piano Stores Near Me - Santa Ana, California

Fields is my go-to place for the best quality pianos, client service and expertise. They have a beautiful showroom with a wonderful array of premium pianos both new and pre-owned. I highly recommend working with Mack as he is very approachable and goes above and beyond for his clients. I have recommended Fields to my friends, students and colleagues with confidence because I know they will find the perfect piano for their homes. read more

Smells so festive here, no really I believe they had a cinnamon/cranberry candle lit somewhere. I fell in love with the pianos, wanted to strap them all to the back of my car and drive home! They sound beautifully, even if you're a beginner! Spoke to, (forgot name) he gave a history on pianos, and my mind was blown. Not really but, I was still amazed, and wanted to hear more. Everyone seemed nice and professional, may come back when I figure out where to put the piano. This will definitely be my go-to place! :) read more

Field's is a veritable jackpot for piano crackpots like me. The recital facility upstairs is especially grand, as is the concert-ready Steinway they allow teachers and students to perform on. I recommend booking recitals months in advance, as this venue is highly sought-after due to lack of rental fee. I have had a 101% positive experience here since I began a working relationship with Jonathan Dickinson about 18 months ago. He and Field's have been so gracious and generous with their time and assistance. They are merchants in our niche trade, and ambassadors to our community. I am both an educator and eternal student; as such, I love Field's Pianos because they are an endless resource for education, edification, entertainment and instruments! To be brutally candid: Back when I was a piano student back in the 90s, my teacher held her recitals at Fields, and yet warned me to never buy a piano there. By all accounts, Field's had a less-than-stupendous reputation. By the recommendation of another music school owner, I looked them back up about two years ago. I decided to give it a whirl, having little to lose given the $0 price tag. Boy, am I happy I did! I have hosted over half a dozen recitals at Field's, all with Jonathan's event-planning acumen and attention to detail. He has patiently and warmly handled my needs with a grace and courtesy that I haven't come to expect these days. Gordon, too, is eloquent and professional. Though I've been attending recitals here since I was a piano-hating kid, the facility has never been as nice as it is now. They are killing it. In closing, my experiences with Field's have included: 1. Attending workshops and master classes, such as Randall Faber and Anderson and Roe 2. Taking students to buy pianos (digital and acoustic) 3. Hosting my own recitals And all events have been stellar. Thank you, Field's. read more

Great team, have now bought two pianos over 20 years here. Couldn't recommend them more, they let me play steinways for hours on end before i bought one! read more

We purchased a Steinway from Fields, due to COVID19 we were unable to actually play the piano and had a friend of ours assess the piano. She loved the piano, and we felt comfortable with her assessment to buy the piano. We worked with Mack who described the piano honestly and also gave us a glowing assessment of the piano. We received the piano and it is as described. The tone is wonderful, though we need to have a proper tune and voicing done in house, and it is an exceptionally powerful piano as described. The experience was flawless and were were very pleased with how we were treated and how the piano was represented. We shopped multiple stores throughout the country and found Fields to be approachable and friendly. They are willing to stand by their product. read more

I had the most incredible experience finding my dream piano at Fields. I walked in with my wife just to look around and we ended finding the piano of our dreams that I've waited 10 years to purchase. Mack was the gentlemen who helped us and was as professional and helpful as they come. Thank you Mack and Fields Pianos for offering the best highest quality service and thanks again Mack for all your help!!!! -Tim read more

Wonderful experience with Derry Faji! No pressure, beautiful attitude. He worked to make the sale happen as easily as it could. Looking for a Steinway? This is where you should shop! Steinways are dream pianos! I never thought that I would own one, never. Now I do! Desiderio -- gracias! read more

There was an issue with our piano that couldn't be fixed by our piano tuner. Noel and Derry were responsive to the issue and worked, above and beyond what was required of them, to make it right. We are so thankful for their dedication to their customers and would highly recommend them for your piano shopping needs. Our piano is now the inspiring, beautiful instrument that it we had dreamed of. Thank you! read more

Making the decision to buy a piano isn't easy. Choosing the right piano is even harder. Going to Fields Pianos Home of Steinway - and, particularly, working with Noel Carlsen, their Manager, was the best decision I could have made. I hadn't played the piano in decades so I was naturally apprehensive about the whole thing. Noel made it an easy and seamless process. By first assuring me that he has worked with others in my situation and then asking me exactly the right questions about where I left off all those years ago, he was able to direct me to the perfect instrument. (To say I love my piano is the understatement of the century.) The lovely thing about Fields is that the positive experience doesn't end there. The support organizations with which they work provide as excellent a service as Fields, itself. From the piano movers to the technician who came to tune my piano, the experience continued at the same high level and ease as the purchase. In addition, Noel has been endlessly patient with all my questions since buying the piano. He has responded to each of my emails quickly and thoroughly, thus making it even easier for me to incorporate piano back into my life. By helping me in selecting the right piano and then making the process so easy, Noel and Fields Pianos have made a real, lasting difference in the quality of my life. read more

i'm a big fan of this store. I own a music education company and we use this facility for all of our recitals. The recital hall is located on the 2nd floor and it looks great. There's 2 pianos to choose from, and we always choose the Steinway grand that's on there. It's always tuned right, and there's a good 100 person capacity for it. You do have to book well in advance because the bookings do fill up. If there is one small thing I wished the store had was an elevator for those who cannot walk up the stairs (might be an ADA issue). Great place nonetheless. I know Len, Esther, and the whole gang - they have great service for their pianos, which is the main reason to come. What a selection of beautiful instruments! It's not the cheapest around but you get what you pay for from what I've seen. If I have enough money and room for it, I'll get an extra piano from these guys. In fact, I refer all of my customers to Fields Pianos. Keep up the good work guys! read more

A First Class experience from the moment we walked in the door to final delivery just 4-days later. Before the Steinway encounter though, we did some research and we visited another family owned piano store in Tustin and that was like walking into a retail TV store. Sales people bouncing from one customer to another all mostly speaking Chinese or Korean and not staying with one customer long enough to complete a sentence never mind taking the time to present the brands and the only one we recognized was YAMAHA...after about 30 minutes strolling the isles of pianos and being solicited by no less than three different sales people we decided to move on. Overwhelmed we decided to take a look at Fields and I have to tell you Steinway makes more than just Pianos, they create an atmosphere, a presence...you can feel it when you walk in the door. We were greeted by Derry, a consummate professional, extremely knowledgeable not only about the differences and nuances of each of the brands Fields offers but also how to disarm a customer and become a trusted advisor. Derry took us on a grand tour of the showroom answered very thoroughly and comprehensively every question we came up with. Every obstacle to the sale melted away. Derry helped us achieve our dream by giving us the courage to reach for the top shelf without questioning it. He offered us exactly what we came in for to satisfy us initially, but the up-sell took place when he took the time to carefully explain the details and differences the Steinway brands made...Derry saw my head spinning and then he leaned over and said "Hey, its a Steinway, there's no question!" I said: "We'll take it"!....So thanks to Fields Pianos, Derry and of course to Steinway for a wonderful product and of course first class factory training they offer their employees and for a relaxing way to spend a Saturday afternoon realizing another dream of ours come true! So if you're in the market for a piano, go see Derry at Fields and ask him to show off a little, he can extract the best from those sound boards! read more

Based on facility rental. Nice place as my family have done several recital in the past. They're strict on rules such as no food, drinks including water and instructor couldn't hand out trophy at our last performance on 7-7-2019. read more

I had a great experience at Fields Pianos! They held a special liquidation sale a few weekends ago, and it was the perfect opportunity for me to check out some pianos since I am a teacher, and was in need of one (I rented pianos for the last few years, figured it was time to buy one). Since we were coming all the way from San Diego, we had trouble getting to the store on time for our appointment, but with a quick phone call to the store, they were really nice and understanding about it. Michelle G. was our salesperson that day, and she was great. She was very welcoming, knowledgeable, and understanding of my budget. What I really appreciated was that after showing me around, she allowed me to explore all the pianos on the floor by myself, and did not pressure me at all during the two or so hours we were there. Occasionally, she'd come find me and check if I had any questions. Most of my experiences at other piano stores were nerve wracking and irritating, because the sales associate would constantly be watching my every move, and pressuring me to buy without listening to my needs. I will be sure to refer my friends or family to Michelle if they are looking for a piano in the OC area. I ended up purchasing a Kawai baby grand for a great price, and it arrived just a few days after my purchase. I've been playing it everyday! Thanks, Fields Pianos! read more

One of my best friends is a piano teacher and has rented out the space upstairs to host recitals for his students & their relatives. The store is a little inconveniently located, but I still thoroughly enjoy coming here :) The manager always speaks a little before the recital begins and is very polite. Generally, a lovely store. read more

Fields Pianos - Piano Stores Near Me - Santa Ana, California

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Many thanks to Fields Pianos and particularly manager Noel Carlsen for his excellent customer service on our recent purchase of a pre-owned Steinway Model M. Noel was attentive to our needs and respectful of our budget. He didn't try to upsell us, nor did he try to undersell us to make a quick sale. We're also very grateful to Noel for giving us plenty of time to inspect and play the piano. We couldn't be happier with our wonderful Steinway Model M. I can recommend Fields Pianos and Noel Carlsen without hesitation. read more

I went to Fields Piano just to test out the GP607 mini grand digital piano on 1/20/18 and it turned out they were having a sale. I got the brand new floor model with a good discount and loved it. The manager Gordon was very knowledgeable, straightforward and friendly so I bought it on the spot. read more

What an amazing place. We were here for a recital and the entire staff was nice and sweet to the kids. That Steinway they were playing on was to die for. After the recital, we shopped for pianos and I have never seen such a diverse selection of pianos. Every price point was covered. Now if I only had space in our condo for that $81k Steinway... read more

I have seen this place off the freeway for years and never stepped in and decided to today after putting in my Etta James Cd and I thought to myself this is it, even though I'm not a piano player, I dabble and have some understanding and decided I'm taking the steps to getting a piano. I came in with the intent of learning and asking some questions, I play guitar and an avid fan of scales and modes and was doing my best to apply to piano theory. I walk and it's like a sports car dealership, all the pianos are beautiful and I was a kid in the candy store. The salesperson, who never gave me his so something inside didn't made me not give my name, so no real connection from the start and I felt coldness like unwelcome in someone's home. I asked if it was ok to come in and try out some pianos and told him my budget and was transparent and told him I've casual shopped around for pianos online, even mentioned craigslist and using my musically half trained ears there was whininess and sharp tones to his voice on not buying of craigslist which is a fair opinion and he politely allowed me to play some pianos. As I was playing one he came over and asked if I had any questions and I said yes, I was confused on the weight and action on the different piano keys, I asked if certain brands are known for different qualities such as tone woods, holding tune, strings used, white the key woods were made of? The top of white keys made of, i was trying to apply my knowledge of guitars to pianos such as the differences between say a Martin, Taylor, Gibson, Yamaha, Mitchell, etc. Woods redwood, ebony, mahogahney, etc. La Manet vs solid woods. The sales person became frustrated and whiny and made my questions seem unwelcome and he was even aggressive in his annoyance with me, I politely told him I was unfamiliar with the properties in the piano in terms of what controls the feel and action on the piano keys, why when I hit certain notes on different pianos and on different keys there was buzz in different parts of the piano like fret buzz, again no answer, just simply every piano is different and I have to try it out, again in a annoyed voice and aggressive manner. I was just trying to learn and build a relationship with the sales person and store to eventually build trust and buy a piano, the same person that warned me to not buy a piano on Craigslist wasn't willing to answer some questions and build trust so I would put my trust into buying a piano with no problems. Plenty of times I've bought guitars on craigslist where the seller was so knowledgeable about their instrument that it made me feel comfortable and happy that it had a happy owner and when I picked up those guitars and played it I felt it and what I played on those guitars sounded beautiful to me. When I play the digital keyboards at Guitar Center I feel like my music is magic because the people that work there are so open and welcoming and passionate. Here all these expensive even 6 figure pianos felt so cold to me. I didn't like what I was playing and they all sounded terrible to me, I could not develop and melodies, no feel for chords or chord voicing, just felt like I was not welcome. It is a shame maybe because I am ignorant and don't know much about pianos, but I came in with an open mind and intent to buy and it's a shame this place was represented in the way it was to my eyes and hopefully it's only a reflection on this store and not the piano community. However I did have one other experience in Greenwhich, CT, where I went into the Steinway & Sons Piano store and the Salesperson was amazing. I asked her if I could just come in and play and I wasn't really looking to buy and she said of course, let me played , and on my way out she even thanked me and said I played beautifully and gave me her business card if I was ever interested in coming back, great customer service. So it's a shame my experience here was so cold and unwelcoming. However they do have beautiful pianos and I was allowed to play the pianos and I have no idea about the pricing but I with they had more information on the pianos, such as type of wood, strings, keys, etc, just more information. It basically just says model, year, price. Maybe this is standard? I can't remember about CT because I wasn't even looking at the prices. Makes me kinda want to learn and sale pianos on the floor and just get to know the person, and match them with the right piano for the players needs, to me it's like dating and finding a partner to make beautiful music with. What kind of piano is better for jazz and blues, classical, chords, scales? Jack of all trades? Does it apply. What brands are known for fast and slick keys and what other are known for brute force and thunder crashing up and down? Size and shape affect vibrations? I don't know but I want to learn! read more

We bought an used upright piano from Fields Piano last week. Gordon from Fields Piano helped us choose the right piano for our daughter. He also reminded me about our piano delivery information on the next day after purchase. It was punctual when they delivered our piano. We are so happy about their service and our piano. :) read more

There no pushy salesman here. They let me do my thing and I felt very comfortable. Nobody hovering over me. I'm considering a Roland digital. Will update my review if I purchase. read more

Fields Pianos Home of Steinway is definitely as good as it gets! I purchased my piano from Fields several years ago. It is a beautiful work of art!! I am contemplating a move to a smaller space. With mixed emotions, I felt the need to sell my piano. Excellent customer service was given to when I asked Gordon McNelly to sell my piano. He coordinated the move of my piano back to the Fields showroom and then with finding a buyer. This whole process was done in a very timely manner. Both the purchasing, and the selling of my piano, were very pleasant experiences--thanks to Fields Pianos. All phone calls were answered immediately and each member of the staff was always helpful and courteous. I highly recommend Fields Pianos and Gordon McNelly to anyone who is thinking about purchasing a piano for their home. Cynthia W. read more

After 'sampling' several pianos from Field's vast inventory, we decided to purchase a 'Boston' baby grand. We just love it. Our sales Girl, Michelle, was very sweet and knowledgeable and helped us to select the best piano to suit our needs. We have a friend whose daughter plays in her High School's orchestra. She likes to come over any chance she can get to play OUR piano. She prefers it to the one at her home and at her school. She was recently selected to play at Carnegie Hall! read more

I should have wrote this review a few years ago! I purchased a used piano on consignment for 5500.00bucks . I like the sound of it compared to others. I gave the guy salesman cash money he counts it ....gives me back 100 bucks told me you gave me too much!!!Now that deserves five stars !!! They got above and beyond pianos there ......Steinway all the way! If you have big bucks to spend you can end up with an outstanding Piano. read more

This business deserves five stars. I had a great experience buying my first digital piano. I have an acoustic one and this was an addition to be used for practice and recordings only. Gordon was very courteous, always responded and followed up with emails, and offered knowledgeable guidance with my new instrument. read more

Got my first Grand Piano here. Great service. The have huge selections. They offer a tuning service after you received your piano at home.

I had a question on pricing for a piano we bought from Fields twelve years ago. They were great. KNOWLEDGEABLE! Excellent customer service on the phone. The piano itself has been a wonderful addition to our home. Never regretted the purchase. Fields is the best. read more

Beautiful facility and lovely staff. They have a great selection as well!

We purchased a new Knabe baby grand from Fields Pianos in 2007. Over the years we have been very happy with our piano. July, 2013 we were having the piano tuned only to learn that the action brackets were defective. We contacted Fields Piano to inquire as to how we should proceed. Initially, there was a warranty issue. Apparently Knabe was sold and the new owners were not honoring the warranty. We were livid. The short of the long, Gary, one of the owners clearly did the right thing...and replaced the brackets. Two thumbs up Gary for doing the right thing! read more

Got a great deal on a Baby Grand Steinway from these guys. It looks good and sounds even better. The only problem was that I needed a light too, but I found one online for pretty cheap (http://www.cocoweb.com/19-adjustable-led-grand-piano-lamp-black-brass-accents/). The piano's great on its own, though, and I couldn't be happier. Thanks, Fields Pianos read more

Wonderful experience! I bought a Baby Grand at a great price. Great knowledgeable sales staff helped me through the process of investing in my first piano! read more

Today i just bought new Kohler &Campbell from one sale representative his name is Al .He really good sale man and gave me good information to know more about different type of piano .The reason i gave 4 stars cos i kind disappointed with the delivery cos before i purchase it he told me i can get it next day but later on it end up two days later. So rather then that i really happy with this place .if anyone out there are looking to buy piano u should take look at this place cos it has more selection .Other thing is this place has been in business over 64 years so u wont be worry that they will out of business . read more