I was looking for a used Yamaha U3 for our desert home in Rancho Mirage, but the logistics felt…read moreoverwhelming. With the distance and the variability in quality between instruments, I wasn't sure how I could realistically try multiple pianos without driving all over Southern California. Fortunately, Kim's Piano made the process incredibly easy. They have a huge inventory of Yamaha pianos, and I worked with Steve Rivera, who was responsive, knowledgeable, and very fair throughout. He helped me narrow down several strong options over email before I made the trip to their Stanton warehouse. When I finally went in, I brought along a piano technician to evaluate the instrument I selected. He was also impressed with both the quality of the piano and the breadth of their inventory. I ended up purchasing a 1971 Yamaha U3 that plays and looks like new. I couldn't be happier with the quality, value, and overall experience. Steve was patient and helpful every step of the way. I highly recommend Kim's Piano to anyone looking for a high-quality instrument at a fair price, backed by excellent service.

Benjamin is very knowledgeable about pianos. He is very sincere and patient to help me pick the…read moreSteinway that I dreamed for years. He treats customers with the utmost professionalism. I am very fortunate to have met him. I would definitely recommend Kim's piano to anyone who looks for quality, great customer service and a good price!

When it comes to piano, the quality of Steinway and Sons' pianos outclasses them all…read more I had the opportunity to play on a beautiful and crisp sounding piano in the recital hall and it was an amazing experience. The workers were friendly and the area was spacious and neat. I would totally come back to relive the moment of soaking my fingers onto the keys of a Steinway meant to change the way people hear music.

After purchasing a Steinway Model D, I expected a completely different level of professionalism,…read moreservice, and communication. Unfortunately, my experience after the sale has been incredibly frustrating. The communication has been some of the worst I have experienced with any company, especially considering the level and price of the instrument I purchased. Getting clear answers, follow-up, and proper attention to issues has been unnecessarily difficult. I was also extremely disappointed with my experience with both the salesperson and the piano technician/tuner. Instead of feeling taken care of after making such a significant purchase, I have repeatedly felt ignored and frustrated. A Steinway Model D is a major investment, and when you purchase an instrument of this caliber from an authorized dealer, you expect the service after the sale to reflect that. In my experience, it absolutely has not. I deeply regret choosing Fields Piano for this purchase. The instrument is extraordinary. Unfortunately, the customer service surrounding it has been the complete opposite.

We rented out a viola for elementary school music class. We paid a monthly rental fee…read more The viola we received was like new. We were so impressed with the service, the product and the pricing. Dropping off at the end of the school year was easy peasy and all the staff were chatting with us and so friendly. Highly recommend if you're unable to get your hands on an instrument at the school.

I recently visited Irvine Art and Music to select a new GS Mini-e Mahogany, and I couldn't be more…read moregrateful for the assistance from Gabriel. His help was incredibly valuable and made the experience both enjoyable and stress-free. Gabriel was patient and knowledgeable, introducing me to several options and allowing me to hear and understand the subtle differences in each guitar. He didn't rush the process and ensured that every choice was tailored to my desired style and size. The GS Mini-e Mahogany turned out to be the perfect fit for my emotional storytelling music. Thank you, Gabriel, for your excellent service and for making this a memorable experience!

I bought a Yamaha U1 from Piano Outlet. I am extremely happy. I got a great deal on a fantastic…read morepiano. They were very accommodating. The piano I wanted was in Northern California. They shipped it to the Oceanside store to allow me to play it before I bought it. I can't say enough about this place!

This store is absolutely amazing! We searched far and wide and finally found a perfect piano for…read moreour son. The owner Yen is the most honest salesperson you'll ever meet and we will definitely buy from him again!

We had a poor experience from start to end unfortunately…read more I had called and left three voicemails over the span of two weeks, different days and different times. I never got a call back, and I decided to try once more where I finally got someone and booked a session. (Our other local music school was relocating farther from us, and my daughter really wanted lessons.) Our lessons were.. okay. They didn't always start promptly and they were usually in tiny, hot rooms big enough for one small folding chair (plus instrument and standing student with teacher). We tried it out for a couple months and it was not for us. When canceling, they assured me it would be okay, but of course they continued to charge us the following months. I called, and again no return messages. I called again, spoke to someone and they said James would call me back, but not a word since two weeks ago. I had to dispute the charges with my card, but save yourself the effort I went through and seek lessons elsewhere.

Terrible cuatomer service. Called to get information on guitar strings, was quoted 8.99 and said…read morethey had it in stock, sounded good so I drove to the store. They did not have the brand that they quoted me the price on in stock and only had another brand that was around double the price quoted. Also the price of the strings they were trying to sell me was priced much higher than retail. Needless to say I will never go back.

Very disappointing experience. After realizing the program wasn't a good fit for my 5-year-old, I…read morerequested a refund. Instead of a simple resolution, I dealt with weeks of delays, poor communication, and an unfair outcome. The customer service was far more disappointing than the financial loss. Parents should be aware that if you need to withdraw, don't expect a prompt or customer-friendly resolution.

Best place for children's music education by far. All the teachers are professional,…read morecompassionate, knowledgeable, supportive, attentive and highly qualified. My kids have had a few teachers and they're all amazing. The staff and director are equally great and they have my complete respect and trust. We also appreciate how they provide opportunities for solo and ensemble performances as well as competitions. Their curriculum and programs are designed to train children to obtain adequate skills to become professional musicians.

This review is quite overdue, but in some ways it gives perspective on the quality of the used…read moreKawai purchased from Garron almost 4 years ago and I have to say it the quality was excellent from the beginning even up till now. I was very impressed with Garron's passion and knowledge of music and the piano and the whole music industry itself and I did not feel like I was working with a used car sales person which I felt like at some other sellers. I highly recommend going to Garron for any of your Piano needs and I hope him and his business is around when I eventually plan to upgrade to a baby grand. He also has an amazing Piano Technician that went out to do the first tuning that I still call on to this day.

We are extremely happy with our piano purchase with Garron! He and his wife Cindy are both soooo…read moreknowledgeable and patient with our questions. I learned so much from eat time phone call I made to the Piano Warehouse. Not even once they pressured us into buying a piano, instead they taught me many things about piano so I can become a more knowledgeable buyer. Thank you Garron and Cindy!

Great experience buying my child's first violin! Joe provided exceptional service--he was so…read moreattentive, friendly, and patient with my kid. We couldn't be happier with our purchase.

I highly recommend Vienna Music Institute and Shop! Whether you are looking for an instrument or…read moreexploring music lessons, the staff here goes above and beyond. They took the time to give me a very thorough explanation of everything I needed to know, making sure I was completely comfortable with my choices. The level of care and good service they provide is hard to find these days. A wonderful place for any musician!

Bob was great to deal with and very conscientious. Everything went smooth. Got a beautiful…read morerestored vintage Steinway for an very fair price. Can't recommend him and shop enough.

We purchased our Steinway grand piano from the Piano Store on May 15, 2014. We feel confident that…read morewe got the best price possible, especially after visiting other dealers such as Field Pianos and Keyboard Concepts. Bob Lewis, the owner, was a pleasure to deal with. He is very personable and is really passionate about the quality of his Steinway pianos. He said his pianos go through a five months restoration process to make them like new. Don't expect a fancy piano showroom. The store is located in a plain storefront with street parking. He said by keeping the overhead low, he can sell the pianos for less. About ten days after delivery to the house, Bob sent Dan, the piano tuner, to make sure the piano is tuned and setup perfectly. We highly recommend the Piano Store if you want a high quality fully restored Steinway grand piano at the right price.

I brought my son to explore music for the first time. The school has very experienced and…read morededicated teachers. My son's teacher is extremely patience. He works well with kids and comes up with reward items to help him engage while learning. My son loves to go to the session and enjoys the sessions.

My son has been learning piano here since 2019. Teachers are very professional and also very…read morepatient with younger kids. I also like the recital program (at least twice a year) to give students an opportunity to showcase what they have learned as well as develop performing skills in front of audiences. Highly recommended!!