Professional, understanding, honest, and efficient. I had the pleasure of consulting with the owner Benjamin Kim. He took the time to understand exactly what I needed, educated me on a good decision, and made arrangements for a great experience. I was recommended to Kim's Piano and will be recommending others as well. Thank you for your help, I will come back here for all my piano needs and future upgrades!!! read more

If I could give 6 stars I would! Thank you Kim's Piano for making our piano-buying experience absolutely perfect! Our point-person form the moment we walked in the store was Remington. Remington was friendly, knowledgeable, patient, professional, and encouraging every step of the way. He even answered all of my texts quickly! When it came time to purchase our stunning, both in sight and sound, used Shigeru Kawai SK2, both Benjamin and Remington made the process a pleasure. The in-store piano technician did a phenomenal job on voicing the piano to our taste and the delivery happened within the week! I can't say enough. Thank you again Kim's piano! Years of enjoyment with this fine instrument are headed our way!!! read more

I had the best experience at Kim's Piano. Peter went above and beyond to help me with the digital piano I purchased. He even delivered it himself the very next day. I love that this is a family company, and I will definitely be coming back in the future when I'm ready for an upgrade. read more

I LOVE Kim's. Family owned and operated for years and years, i was met with warmth and kindness and helped along the way on my purchase of a Piano. Benjamin was super knowledgeable and helped me find the perfect Kawaii in my price range. I got a ton of Piano and feel the value was unsurpassed. Then I got quite the unexpected surprise in a good way. Steve, a family member of the great Kim family, has been super responsive to any questions or needs. After a couple of weeks Steve came over to fine tune the piano. Since then I have needed some assistance in a bit more fine tuning due to settling. Sure enough, Steve came right over. I have a 5 year warranty on the piano. The staff as Kim's is super responsive, knowledgeable and down right good people to do business with. read more

Kim's Piano - My beautiful Kawai RX-5 - Piano Stores Near Me - Tustin, California

Peter and Benjamin spent QUALITY and PATIENT time with us for our first piano purchase. No pressure. Useful information. And went above and beyond to accommodate our situation. We expected a lot of sales games and tactics, but instead we feel like we made friends and built a long term relationship!! **we are not receiving any benefits from this review** read more

I was working with Yuka by email to decide what piano would be best for me. When I was finally able to come in, she already had another appt. So I saw Steve, their piano tuner. He has an amazing knowledge of the Kawai piano I was interested in (and that Yuka had recommended). He was pleasant, fun to work with, and listened to my not so great piano playing. And what an inventory!! So I highly recommend Kim's Pianos. A family owned business and it shows. read more

Our family went into the Tustin location and met with Benjamin Sunday morning for our first piano purchase. He was very accommodating and actually met us outside of their normal business hours. Benjamin spent over 2 hours with us. Since my husband and I have no music background, we had to ask Benjamin to demonstrate pieces for us. He obliged without any hesitation and actually voluntarily jumped back and forth between pianos to help us decide. He was not pushy, showed sincerity and had a lot of patience in helping us finding a model that fits our daughter and home. He offered suggestions on techniques and encouraged my daughter to take her time to explore and feel each piano. I highly recommend Kim's Piano store. They have great pricing and a large selection of uprights and grand pianos in store for you to try out. Appointments are also available at for their 3 locations. We ended up buying a Kawai grand piano and look forward to years of enjoyment listening to my daughter play. read more

Me and my wife went to several piano stores. Benjamin and Kims Piano was very knowledgeable. He was very patient and gave us great value. I highly recommend anyone looking for a piano to see Benjamin at Kims Piano 's. Excellent quality excellent customer service and great price.. read more

Steve was super kind and helpful! I highly recommend Kim's Piano for your consideration. Some beautifully responsive and gorgeous sounding pianos that are at a price you simply can't beat. read more

Had a great experience working with Steve and the team at Kim's Piano from our initial call through purchasing. Very responsive professionals who are passionate about their craft and helping their customers. Post-delivery support has been amazing as well and can't wait to continue partnering with them as our family enjoys the beautiful new piano. read more

First timeBenjamin is very friendly, professional, and will go the distance to provide the best experience!!

Can you believe I purchased my piano at Kim's Piano Irvine office so smoothly and successfully, the boss treated us with hospitality and professionalism and we felt comfortable and confident about him and then made the deal with a reasonable price for Kawai k300, really want you guys who wants to buy piano to stop by and check with the owner and technician. read more

Amazing inventory , excellent customer service with professional staff . I bought a self player red piano from Benjamin- Owner of Kim's piano and he took care of us over year for delivering perfect piano for us . I am so happy with my red piano and their top notch service . I can highly recommend Kim's piano when you are looking for a great quality of piano with attention to detail customized service . Trust worthy , reliable company read more

I am a professional pianist and composer and was in the market for my "forever piano." However, after three months of looking all over the country for my dream piano, I encountered unscrupulous piano salesman who would tell me a piano was 3 years old, but then, when I checked its serial number, it was really 23 years old. Frustrated and depressed, I was just about ready to give up my search when I stumbled upon Kim's Piano in California. From the very beginning, everyone I was introduced to was gracious, friendly, honest and extremely helpful in my search. The trio of Mr. Kim, Steve Rivera and Kristina put me at ease and assured me that they would find me my "forever piano." Since I live in New Mexico and they are in California, they sent me videos of multiple instruments and bent over backwards to get me a price that was within my budget. After a few weeks, I started working primarily with Steve Rivera, an excellent pianist and composer in his own right. He and I hit it off as we had so many things in common. In the end, he found me my piano for life; a Shigeru Kawai SK-3, 6'2" dream instrument. I flew out to Longbeach, CA and played the piano, met Steve in person, as well as MPA (Master Piano Artisan) Don Mannino who assessed the piano for me before I flew out to play the instrument. So, a huge thanks to Steve Rivera, Mr. Kim, Kristina, Don Mannino and Kerry McCoy (regional manager of Kawai USA who came to Kim's and tested out the pianos I was interested in) for making a stressful experience smooth as silk. I can't recommend them enough! read more

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Boston Baby Grand Piano - SOLD! With the decision to move out of California, the overhead of moving my baby grand piano was too much additional stress and I decided to sell it. I spoke with three different companies and it was a very easy decision to work with Benjamin at Kim's Piano. It was sad to say goodbye to a much loved piano, but Benjamin made the process very simple and stress free. The price offered was very reasonable. I know Benjamin will find the perfect home for my piano! Maybe it will be your home! And at some point in the future when I am in place where I can bring a new piano into my life, I will definitely work with Benjamin to find the right one... and maybe, it will be yours! read more

I am a piano teacher and I highly recommend this piano store to anyone who wants to upgrade their pianos or buying a new one. This place has large selections of what you need and the price was amazing. I recently upgraded my old baby grand to a Kawai GM10 baby grand and I was completely satisfied with it. The delivery was fast and professional. The piano movers helped me to switch the piano in half an hour. This was one of the happiest thing during this time of pandemic. Thank you Ben! read more

the lady at the store was really helpful. we went to other piano places but felt more comfortable here. my son played on like every single piano and once we finally narrowed it down she was great working win our budget. we got the piano delivered the next day. we got it tuned the same week. my son was a bit upset we had to get a piano as he loved the old one for sentimental reasons. but he had definitely come around and accepted what he describes as "deeper and richer" sound. he now loves it. read more

Steve Kim came to do the piano tuning this week. He was very thorough and great at his job. He explained to me know this piano worked and the components. As a bonus, he even played the piano for my family, and we couldn't have asked for a better experience from Kim's Piano. Support your local family owned businesses -) read more

Great customer service! I'm just learning how to play the piano again after 50 years and was concerned that there was something wrong with the pedals. Yuka followed up my request for an evaluation the same day and Peter Kim came over the next day . Peter answered my questions and was very professional and knowledgeable . I highly recommend buying a piano from this place since customer service/support is very important to me. read more

As soon as I walked in, the staff was quick to assist me which was nice. However, after taking a look around, I noticed that their selection of pianos was very limited. I was informed that they only carry Kawai brand pianos, which was not exactly what I had in mind. When I told the gentleman I would prefer another brand, he quickly mentioned I should go to Costco instead and rushed me out of the shop. While price point wasn't an issue for me, I just happened to already know what I was looking for, so I felt a little judged. If you're an advanced concert piano player, you might be interested in the sale he was having, but otherwise I would recommend Jim's Music for a wider selection. read more

Very nice and respectful business. Nice selection of pianos.Would consider a purchase soon.

I live in Omaha and was looking for a Bechstein concert piano. Steve Rivera made that possible without even visiting Kim's piano store in California, all through the phone. This wouldn't happen without his amazing professionalism, customer focus, listening skills to what I was looking for, his full transparency. He never stopped providing follow ups on my piano shipment status and ensure that piano made it to my house safe and sound. Overall, an outstanding experience. Thank you also to Benjamin Kim and his team to making this happen! read more

My wife and I visited Kim's piano store last week to buy a kawai or yamaha piano. Staff were very friendly and respectful, they have wide variety of grand and upright pianos. Benjamin the president was very attentive, caring and knowledgeable about the technicality of pianos and provided us with all the information we needed in order to choose a right paino for our need. We are satisfied with our purchase and their customer service and recieved our piano in a great condition. They offered competitive fair price, great payment option with no interest, 10 years laber and part warranty and a free tuning service. We highly recommend them and will definitely refer them to our friends and families for their future piano purchases. read more

Kim's Piano - Piano Stores Near Me - Tustin, California

We have been in the market for a new piano for a few months and have gone to all the local piano shops. It was only Kim's, in particular Steve Rivera, who kept in contact with us constantly trying to find a piano that would work for us. Steve always texted me updates and really seemed invested in finding me a piano at a price that worked. Couldn't recommend him and this store enough. read more

I'm professional pianist and teacher. I've been looking for nice grand piano for a while. Benjamin Kim which is the manager was really helpful. You don't feel like he is trying to sell you his piano, but you really feel he wants genuinely to help you fulfill your artistic needs. He is great person, his knowledge about pianos is incredible. I would definitely recommend you Kim's Piano. They have probably the biggest inventory in California. And even though they have over hundreds of pianos, i didn't see any junk piano. I'm super happy with my Yamaha C7 piano, which was in amazing shape and for great price! Thank you Benjamin for your help and dedication to your bussines! read more

I am so excited that Kim's piano opened their store in Tustin! I highly recommend everyone to go to Kim's piano to find a great instrument for yourself, your kids and your students if you are a piano teacher. As a piano teacher myself, I always care about my students to have a great piano /Suitable piano for them to practice at home. I went to Kim's piano and spent a good 2 hours testing various kinds of pianos there to pick the right one ( I picked the Shigeru Kawai SK-2 which was handmade in Japan. It is a very beautiful piano in both sound and action.) My students are very happy about not only the quality of the piano but also the GREAT customer service at Kim's Piano. Delivery of the new piano went smoothly switching their old one to the brand new SK-2. Benjamin will help find a great piano for you! read more

You know the quality of a place when you ask for recommendations and everyone around you points you to the same place! Kim's Piano is one of those places! Everyone around me and my wife who don't know one another had recommend Kim's Piano and I know the reason why. Initially I had called asking about the possibility of repairing our existing Piano when Benjamin the owner gave me the number of his tuner/repairman it turned out to be his Uncle Steve who is my existing tuner. I know Mr. Steve as he is very knowledgeable about all Pianos. I take his word as bible as he's given me information and when I look it up it's exactly as he said. So I know that he's not the type of person to say anything to just make a sale. You can definitely tell this is a family owned and run business as they're on the same page with how they treat their customers. Which is as if you're a member of the family. Benjamin is as knowledgeable as Mr. Steve and will definitely take care of you. Truly if you're looking for a Piano trust Kim's Piano! read more

Benjamin Kim and his staff are extremely knowledgable, friendly, and most importantly honest. I went to every piano shop in Los Angeles, and even flew out of state to see a couple more. In the end, Kim's piano won my business. They stock every piano you can dream of, the showrooms are clean and their pianos well prepped. They are not pushy and they truly want to help you get you the piano that's right for you. read more

We just had our piano tuned by Peter Kim of Kim's Piano. The original estimate was $100 which was fine. It was estimated that this would take 1 hour. When Mr. Kim arrived he indicated that our piano had not been tuned for a while and it needed a double tune. Not being experts on the matter we took him at his word. He went through a long explanation and also indicated that the double tune would take at least 1.5 hours and would cost $200. So Mr. Kim showed up at 3:00 PM and was ready to leave before 4:00 PM. Amazing is it not. He did 1.5 hours of work in 1 hour. As he was ready to leave I asked if he did everything he promised. He said our piano was a good one and that is why he got done so fast. So hold on an hour ago it was bad piano and now it is good. He knew I was mad and offered a $20 discount. I tell you all this and would highly recommend that you NOT bring Mr. Kim of Kim's Piano to tune your piano. I just feel like we got taken advantage of because we are trusting. On top of that he asked that the check be made out to his name which means that he will not report it as business income and it will be a cash call. If I could give a zero star I would. Hope this helps the next person. read more

I recently bought a refurbished Yamaha grand piano from Kim's piano. If you are in the market for a piano, this is the place you should shop. I was very happy with my experience here and very satisfied with my purchase. I had the pleasure of getting help from Tomas and Benjamin, the owner. They were both very knowledgeable, professional and extremely helpful. I got a beautiful piano that I am very happy with. read more

Kim's Piano - Piano Stores Near Me - Tustin, California

I was in the market to upgrade a 20 year-old upright piano to a grand piano. I reached out to Kim's Piano via their website in the late afternoon. I was pleasantly surprised when I received a very professional email from Steve Rivera with relevant information only a couple hours later. Steve, being a musician and a consumer himself, was very attentive to my needs and did not at any point try to upsell me. The whole purchase process was smooth and easy. I requested the silent system be added, and there was a delay in installation due to unforeseen reasons, but Steve made arrangements to accommodate my schedule due to my daughter's upcoming CM exam. Steve followed through throughout the whole process, including the silent system adjustments and piano tuning post delivery, and made sure I was 100% satisfied with my grand piano. The entire staff at Kim's piano was very respectful and courteous at all times. I would highly recommend Steve Rivera at Kim's Piano, to anyone who is in the market for a quality piano at a fair price. read more

I am now a very satisfied customer of Kim's Piano. Benjamin Kim met with me by appointment at his Tustin store where I played several pianos to my heart's content. He directed me to grand pianos that were most compatible with my playing style and ability. He was able to explain to me the mechanisms of the various pianos I inquired about until I narrowed my choices. I finally decided on the Shigeru Kawai SK-3 and found Ben easy to work with from selection to agreement on a price to final delivery for the piano in my home. I have now had the piano for a week and I'm extremely happy with it. I highly recommend Benjamin Kim at Kim's Piano for the purchase of a piano. read more

I rarely write reviews because I don't come across a lot of businesses worthy of the effort. Today, I did, and I would give this business 10 stars if I can. It was a lifelong dream of mine to own a baby grand piano. I never lived in a residence big enough to fit one, until recently. I also never bought a piano, so I started the process feeling very intimidated. Fortunately, I came across Kim's Piano, and the fabulous Benjamin Kim. He walked me through the features of the pianos I was considering, helped me process all the information, and gave me a very good price for the piano I ultimately selected. He did all this in a very professional way, without any undue pressure just to make a sale. He assured me that with the piano I'm buying comes with the backing and support of his company that lasts more than the transaction. I believe him. I requested that the piano be delivered ASAP, and he said he was gong to make it happen tomorrow! =) When I walked out of his store today, I felt so confident about having purchased the best piano of my dreams. I can't wait to get it. read more

After shopping online and at other showrooms, Kim's Piano stood far and away in service and knowledge base. Benjamin is a Jem-jamin! He's a Jem! Personable and a piano expert he really listened to what our specific needs were and found the right fit for our home. Pricing and service are excellent. Thank you! Super happy with our new piano. read more

Ben helped me pick out a new upright piano for my home. I went with a Kawai. He was kind enough to let me play various models for almost an hour before I made my final decision. The piano was delivered in two days and everything went better than expected. No glitches whatsoever. His referred piano tuner is coming out to tune and adjust my piano after it has had time to settle into my home. The price was fair and I would definitely recommend Kim's Piano for the pricing, service and available selection (they had all sorts of models and sizes). read more

Ben made buying our first piano fun and enlightening; plus he created a moment of pure joy. He provided a great selection and went above and beyond to explain the differences between pianos to us. We didn't feel rushed or pressured. And lastly, we got a free concert when we listened to him play. If you're looking for a piano, and you don't stop here, then you are doing a disservice to yourself. Cheers Ben to me learning the "Charlie Brown" song. read more

Steve the manager was incredibly kind and helpful during the piano buying process. He took his time to explain the different brands and models. He also set us up with free delivery and a great piano tuner also called Steve. We will be getting a lot of use out of our purchase! read more

We did extensive research in picking our new piano which will be in our family for a very long time. I initially reached out to Steve Rivera who informed me of the different piano models and what to look out for before making our purchase. He was knowledgeable and available by text to answer our questions. We decided to stop by the Tustin location over the weekend to see the piano models in person. We met the owner who was also professional and pleasant to work with. A few days later our beautiful baby grand is inside our home. We are eager to teach our children the beauty of this amazing instrument and look forward to many years of enjoyment with our piano. If your in the market for a new piano I encourage you to stop by Kims before making a decision. Wonderful experience ! read more

I'm really happy to find this store! I was looking for a grand piano and I'm so happy with all the different brands they had. Benjamin was so nice to not pressure me to hard but was awesome because he knew all the details of the different pianos! I ended up purchasing a beautiful Yamaha grand piano and I'm so pleased with it! Now i get to play and write music everyday! read more

Finally got the call for rescheduling and got the piano tuned today. As of now, 3.75 stars for my overall experience with Kim's Piano, for trying their best to make unhappy customer satisfied. read more