The only thing worse than their actual internet service is the customer service. If it wasn't part of my HOA there is no way I would use them. Absolutely terrible. read more

The worst. Don't do it. -5 Choppy service. Not worth it to stream. Spend your money elsewhere. read more

If I could rate them a zero I would. They don't deliver what they promise, continuous outages, and poor customer service.

All I can say is Wow!! Internet like it is supposed to be, month to month flat pricing with fantastic speed and even better customer support. Had to call the help desk at 9:30 on a Sunday and was helped by the nicest customer support rep ever! read more

Fibersphere is probably LITERALLY THE WORST. Everyone finding some internet. DO NOT CHOOSE THEM. Their customer service is terrible and they're internet connection crashes extremely often. I would rate Fibersphere 0 stars if I could. read more

Very disappointed. They took over for HOA and internet has been down longer than it's been up. Seriously need to get some answers. And internet needs to be fixed. WE ALL HAVE LIVES TO LIVE!!! read more

Outstanding ISP! Very reliable service, competent techs, extremely high speeds (100 Mbps up to 1 Gbps up & down!), great price ($29.99). This is the diamond standard of ISPs. You cannot even see Comcast, Frontier, etc. in the rear-view mirror. Only downside is their limited service area. read more

Stunningly awful customer service. They applied my payment to a different account for several months and I had to spend hours putting together documentation to prove that my checks had been cashed by them. Several issues with billing, and additional issues verity them receiving payment. They actually rejected my last payment and said I hadn't paid them. WTF is up with this company?!!! Really amazing they are still in business. Service was ok..not great. Cancelling but so far has taken several calls and haven't been able to get anyone. They don't have a customer site. read more

horrible customer service. net is spotty, communication is nearly non-existent.

When the connection was working, it was fast. The problem was that in the three weeks I had them, I had 5 outages and the technicians weren't able to prevent from any future outages. They blamed my equipment so I called the manufacture and they said nothing is wrong with my equipment. Ive never had issues with it in the past. The technicians were bad at getting back to me and a lot of times didn't understand my issue. They had me follow the same troubleshooting steps over and over again every time I called but the issue still persisted. I really wanted the smaller guys to work out but it ended up being a huge waste of time and money. read more

Terrible company, that lacks the ability or inclination to communicate with its customers. Even worse technical support, people who answer the phone can barely speak English and their technical support is turn it off, turn it back on, I guess you are part of the major outage. Wouldn't recommend them to plug in a blender, much manage your internet when you're business counts on it. read more

If I could give them a zero rating I would. They took over our HOA and we have had so many outages and so many problems and so many excuses! We are unable to use the other services which we pay for and we're paying them for service we're not receiving. When you call customer service they hang up on your call as well. This has been the worst service provider we have ever had. read more

This company has the worst support I have ever experienced with any company in my life. Signing up was the only thing that was painless. I called the first time to downgrade from 1Gb to 100Mb because I never got acceptable speeds. Like other reviews on here, I was told that this was completed and would be on the next bill. Still getting charged so I call back and am assured that my request has gone through and that I would be retroactively charged for the next month. Still no change so I call back, obviously frustrated and I asked to speak to a supervisor. The person on the phone (anni?) actually laughed at me. I was amazed. She said that a supervisor would call me in the next 24 to 72 hours. I get a call from some guy more than 2 weeks after that 3rd call who says hes a supervisor but I figured out quickly he didn't know what he was doing and was still very confused on what I was asking for after 2 calm, clear explanations. I would switch providers if I could, but covid. Today, we're sitting in some sort of outage (not the first time). Their website hasn't worked for months. The phone never rings so theres no actual way to tell if there's a legitimate outage or any type of ETA. You just wait and reset the router every hour or two to see if there's a change. Strongly consider comcast first. This is coming from someone that had to fight a collections mark from comcast for a 60 dollar router that I'd already turned in. read more

I know internet providing servicers don't have a great reputation but I thought a smaller company would be better. Nope. Not only is the service slow sometimes but the customer service is just horrible. I enrolled in autopay (in August 2018) and was charged a late fee for May 2019. First person I spoke to said they were having trouble with the system and that the late fee would be refunded. Never happened. Called again and it was the same confusion. I requested a call back and this person told me that they couldn't process it for three months because there was a processing error with my card and that I probably wouldn't get the late fee refunded. He made me feel like I should feel lucky that even though I'm in autopay, the inability to charge my card was my fault and I should feel lucky that I only got charged a late fee once. There's no email that tells you they couldn't process it and there's no full history of your payments on the website either. They asked me why I didn't call about the slow internet. Why bother? I'll be on the phone forever and I'd rather just switch providers at this point read more

Unfortunately no stars is not an option. The Internet is constantly down! And when it's working I think cold molasses may be faster. This company if you could call it that is a joke. I can't cancel because they have a contract with my HOA's. read more

I LOVE fibersphere. Obviously the number one reason is because of who they are not: comcast or twc. Beyond that, their customer support has been amazing. My service went out very briefly today and they were so courteous and fast in response - very much appreciated! I telecommute and always have reliable, fast connection. Definitely recommended if they serve your area! read more

awful awful awful. we've been without internet for two days calling them multiple times a day to try and get it fixed. their customer service employees are incompetent, rude, and overall unhelpful. two different people said they'd connect us to an "engineer" and you'll never guess who never called. now we're waiting for a call on monday aka 5 days without internet. read more

Fibersphere is our new internet provider for our Lincoln Crossing Community. We pay our internet fees thru our HOA. We have had nothing but trouble since they took over our service. You never know if your going to have internet service from one day to the next. There customer service is not helpful at all. They only will ever say "We're working on it". They can't or won't give an ETA on when the continuing service interruptions will be fixed. I'm sure its difficult for there customer service to be getting tons of phone calls from our community over our lack of internet. You can tell when you talk to them, but were tired of paying for a service we essentially CANNOT rely on! I wish our HOA would go back to the old provider. We never had outages with them. read more

So I live in Lincoln Crossing - got hit with the outage (that took them multiple hours to even become aware of). Spoke to tech support, who notified me (rudely) that they were aware of issue. I asked if I could get a ticket number which he stated they dont' use one. Called back about a hour later, same kind of response from another rude agent. Asked if he could escalate to a manager, he would not escalate so I asked if they had a way to speak to the engineers that lived in the state we are having issues since the agents were all out of state. Called again another hour later, finally got to speak to a manager who basically told me they are just a call center and they have no way to contact the engineers that were stationed locally that they just put in tickets for them and they would know more information as they updated their end of the ticket. This service is absolutely ridiculous and I really hope our HOA listens and switches to another company to support Lincoln Crossing. read more

Horrible Service. They claim to have 24 hour tech support (see their website). When you call, you get an answering service who will tell you that someone will call you back tomorrow during business hours. That is their idea of 24 hour tech support? We have outages all the time. Extremely unreliable. If you have a choice, you could not do worse. read more

The BEST no-speed internet in the business. Lincoln Crossing HOA, just why? Greenfield Communications was just fine with me. The previous system was old but not broken. Fibersphere was a failure from the start. Not only have we downgraded, but we have also been robbed of our HOA fees. You can send field techies to homes and try and "fix" the issues but when the server system is as good as broken and ineffective, then what's the use? Lincoln Crossing was once a Camelot...yeah, I said it! read more

Like Karrin, we've had nothing but problems since they took over the Greenfield contract. They've cut internet for several days. They lost their IP addresses and posted them in Canada over the weekend. THEN yesterday, without notice, they cut everyone over to new IP addresses, but are using what is interpreted as a proxy server connection now, thus Netflix, Hulu and any other streaming site will not allow. (Only Youtube.) About 1/3 of the community still does not have internet, so those with wif-fi phone have no access to 911 from their home location outside of their cellphones. We keep getting apologies, but no ETA for resolution. It is more than frustrating, given the amount of money we pay to the HOA for this service, without any SLA financial credits back for repeated SLA failures. Also I don't live in Santa Clara, CA. Their wonky-ass IP keeps putting me in different geolocations. read more

We just bought a house in Lincoln Crossing and struggled a bit understanding the internet setup that is included with our HOA. I called and after a couple minutes with the on phone technician, it was determined that My issue was not the modem and was scheduled for a technician to come by the next day. Although they did cancel my technician and instead scheduled me for a one on one phone call with one of their better on phone technicians. I was skeptical at first since the day before a phone conversation did not solve the issue. I am impressed. Ida Gehart (the technician) was completely thorough and detailed. She went above and beyond and was able to pin point the issue to be my broken and outdated Telecom Module, and even went online on my behalf and searched the exact equipment that I would need to acquire to complete my setup to hardwire the whole house. And even called back after I acquired the equipment and provided guidance on installation and setup and testing before calling it a day. This is the kind of customer service that I expect when I need help. Hoping we can get Gigabit speed here in the next month or so! After my first hand experience today, I can't understand how some of the residents in my area are having so many issues with this ISP. read more

Service Protocol could use a more defined playbook. I had to get several cables before that particular issue was put to bed. All personnel that I was involved with were personable and responsive. But I'm not sure of their load. I can understand that it's hard to remember the status of any caller, and if they've checked their cables or not, dependent on the call volume at a given time. read more

Our HOA recently switched to Fibersphere. They've had 2 outages in the last 2 months. After the last outage more than 100 customers in our HOA were assigned Canadian IP addresses. Fibersphere seems completely unable to fix the problem. Instead they have posted a YouTube video showing how to get a screenshot of your IP address on a Windows 7 PC which you are then supposed to upload to every single streaming service and, I guess, Google? This is really a dumb idea and Fibersphere should correct the problem. They say it has to do with an upstream provider. Nevertheless, all the subscriber knows is before things were fine and now a lot of things don't work very well because I don't actually live in the Northwest Territories, Canada. Caveat emptor. read more

If I could give them fewer than 1 star I would. We've lived in Lincoln Crossing for 9 years and one of the things that really excited us when we moved here was the HOA provided internet with Greenfield. It was incredible reliable, and as we both work remotely this was of paramount importance. Unfortunately, when the ISP changed to Fibersphere all reliability went out the window. First, we lost our VOIP phone number because the new hardware wasn't compatible. Then we went through a truly horrific and disorganized upgrade- but we chalked it up to growing pains. It's now been well over a year and the outages are so frequent we're using our hotspots to the point we are throttled monthly. We can't cut the cord because we'd be staring at a blank wall several days a month. Calling tech support is a joke. They rarely answer, often hang up on you if they do and if by some miracle they both answer and don't hang up on you? Insist nothing is wrong. We're currently on day 3 of an outage that has rendered our internet completely unusable, on day 2 I was told nothing was wrong and it was "escalated" and I'd get a call back that day. I'm still waiting. On day 3 they admitted there's something wrong but said the only thing that will help is "patience" (that's directly from their facebook post). I wouldn't recommend this company over dial up! read more

11 years ago we purchased a home in the Arbor Roses neighborhood in Hillsboro, Oregon. Fibersphere has provided internet service through the HOA here since the houses were new in 2005. We have never been able to have internet without constant interruptions. Trying to watch Amazon programming with Fibersphere? Forget it! Every 15 minutes you get kicked out; very frustrating. I have one of their Fibersphere.net email accounts and cannot even log onto it without having to make several attempts. We have extended outages about every 2 to 4 months and very slow connection the remainder of the time. Even as I write this, my connection is intermittently lost. -- Mike read more

Our speed was slow for a while, so I contacted the customer service. Sam replied literally in minutes with a great attitude. It turned out that there was a problem about our configuration. Following the instructions he told I fixed it and internet was wonderfully fast again. Not only good product, but also far best customer service I've ever experienced. Especially if you compare customer service of other ISPs(I had a very bad experience with another fiber provider) if others are providing a coach seat in a propeller, Fibersphere fly you in a jet and also give you the first class service. read more

Great internet provider! Thought I would never say that. Super fast wifi, the monthly rate is what I was paying at comcast and the customer service and technical support is amazing. Wont consider switching until Google is knocking on the door. read more

Got my internet hooked up and there were some connections issues. Turns out the electricians who wired my apartment did more than a subpar job. Sam came over within 30 minutes and resolved all my issues. Great company run by some great people. Couldn't be happier with my service provider. read more

My old apartment offered Fibersphere and I just moved...didn't realize how absolutely lucky I was until now, looking for another internet company with as good of prices and customer service...can't find anyone who comes close. read more

Awesome and fast amazing speed had no issues since i got it like 2 months ago most recommended

Recently had the internet go down in the midst of the corona virus outbreak which initially I thought was understandable since more people are working at home or simply at home. We had the internet go down on Thursday afternoon (we think) and before they closed around 7:00 PM, we tried calling (around 5:45 PM) their tech support line and the voice recording said the line was down and that they would work to get support up soon, but in the meantime contact their e-mail support line, so we did, and then we waited. The next morning (this morning, Friday) we hadn't received any message. Okay, maybe they haven't gotten to me yet. Then around noon I called our HOA who contracts and pays for the internet service (which comes out of our dues). She reported no one else on the contract was experiencing internet issues, but she would reach out to her many contacts via e-mail to see what was happening. By 4:00 PM, no response. No e-mail, no phone call, no nothing. For those who are thinking okay dude be patient, things are crazy right now, chill... You can't make a quick phone call or send an e-mail to say "we hear you, we're sorry for the inconvenience, we will likely have someone get back to on ____[this day]____"? I just want to know that someone got my message and has a plan. That's called taking care of the customer. It goes to show which companies really will provide that "human" touch. If we had a choice, we would not use this company and don't recommend you use them either, if you value customer service. read more

I am really disappointed with their tech support. I've been down for two weeks and have been promised twice a call back from their level two support and no call. It appears as if they really don't care. The previous internet provider, Greenfield was spot on, and solved my problem each and every time I called their tech support.. For an internet provider, this is unacceptable. read more