We had our bathroom done by them 2 years ago and there isn't a single system in that room that…read morehasn't failed requiring us to have people who actually know what they're doing to come in and fix. One guy seemed to do all the shoddy work and his helper, I guess was this shady cat who sat in my living room all day and looked at his phone - Electrical outlets placed on the wrong wall - a faucet that is now free floating and will require major work to repair - shower plumbing that was improperly installed and handles coming off in our hands. - seams left uncaulked causing mold to grow on the wall behind the vanity - towel racks falling off the wall Hire them at your peril.

Your response says it all. Thank you…read more I don't like to deal with insurance companies or claims processes--I don't think anyone on earth does--so I never said I like to negotiate with insurance companies. The insurance company has not been a problem. They have approved everything asked for. You are a contractor. I asked for an estimate for contractor services, not advice on how to best manage an insurance claim. By requiring potential customers to deal with one of your adjusters in order to even get an estimate, let alone services, you are actually putting yourself and the adjuster you require to be used in the middle of insurance negotiations. I've heard that some companies do that sort of thing to drive up the price charged to the insurance company which can often result in delays in claims processing. I'm sure that's not what was going on here, but I also didn't want to find out. Since it was clear there was no agreement with your company to be had it was time for your employees to leave. I'm sorry I wasn't able to invite them in for a cup coffee but I had several work matters to complete that day. Thanks again for responding. Take care!

I really like this place. The service from calling Denise to picking the product to having it…read moreinstalled is nothing less than A-Plus service. There were times when my cleaning person messed up my new window and soon as I called windows we are, within two days they were at my house fixing it. Even though it was the cleaning person's fault, they did not charge me because it was an easy fix for them even though they could have charged me I had them install windows for my other building and recommended them to a few of my friends. Thank you Windows We Are for your impeccable service. Freddy

Not sure how they make money by being rude to their customers. I can dish it out just like you…read morecan. Want to know where I live before they can tell me if they can secure the products I need. Why do you need to know where I live if you can't install the doors I'm looking for? Second and last time I call this place. First time dude tells me they don't install, they sell. Trying to sell me over priced storm doors. Gave me a quote but told me he couldn't install it. I place another call today about a different type of door to be customized and someone else says they can customize and install but wanted to know where I lived to see if I was "good enough for him!" Perhaps my vernacular told him all he needed to know. YOU work for "me" when I'm pay for items and having installation. NOT THE OTHER WAY AROUND. I KNOW WHAT YOU WERE DOING.......................................

I had great service AND communication with Fiberama, Brooklyn. They did a lovely job---very neat…read moreAND professional. Had NO problems with communication, appoints, or installation. THE ONLY THING THAT I'M NOT completely satisfied with is that the "gutter" is very narrow and I think it should be wider.

AVOID I bought two exterior doors. I opted for a pricey sliding frame insert in the back door. It…read moredoesn't work. I've been calling them for 5 months to replace it!!! Completely horrible customer service. Almost every time I call I need to provide the order slip. They ordered the part and lost it twice already.

I needed to replace two exterior doors. I felt the quote was very high but I was tired of cheaping…read moreit only to have to replace them in 5 to 10 years. To begin with the salesman was maybe the friendliest person I have ever met in addition to being very knowledgeable. He had none of the tricks I see too often such as we just happen to have the door you want from a cancellation. He just had all the facts. Then they sent someone to measure, once again, this was the most detailed measurement I have ever seen, including removing the moldings. There was an issue with my alarm system which they were able to handle easily. Finally, the installation of these premium quality doors went flawlessly. The doors arrived beautifully painted. I got the feeling that each of these people valued me as a customer. In the end the price didn't seem high at all. I would highly recommend this company.

BUYER BEWARE stay the heck away from this company they dont know what the other hand is doing they…read morewill rip u off if u dont pay attention to billing stay away from this company

I'm extremely pleased with the professional work Gorman and Carbone and his dozen workers did on my…read moregarage roof. They removed all the deteriorating wood below, and installed high quality supporting lumber. Also, they installed really nice shingles. All my neighbors loved the job they completed. Lastly, I was also grateful that they cleaned up all the roof debris within and around the entire perimeter. I highly recommend them for your roofing needs. Thanks Guys!!!

I worked with this company to have roof installed back in June. Took a while for me to get funding…read moreand they were very helpful in waiting to fit me into a schedule to get it done. I did have a concern almost immediately after the roof was done. A team worker came out to take a look at the back of the roof that I specified, but I only know that by seeing his footage on my outdoor security cameras. He never rang my bell or followed up with me after his visit. Had he done that, maybe I would not have a concern now. I have had to escalate this to GAF to get them to come out and take a look and actually speak to me about what my problem is. I really don't want a problem with a leak to a brand new roof. If you call and ask them to get back to you, after the fact (it's only been a couple of months) that should not warrant the cold shoulder and non response to calls. I will update this the minute I understand how this company with a lot of day laborers "Stand Behind Their Work!"

Can you believe? A total kitchen renovation in 3 1/2 weeks? Unbelievable how coordinated the rip…read moreout, electrical, plumbing, tiling(floor & backsplash) was scheduled. Scott & Jeff were able to provide advise & suggestions on where to place lights,(both recessed, pendant & under cabinet) the saddles between rooms and the daily assurance that things were right on schedule. Carlos & Elvis were the team that put the kitchen together from the tear down(floors, soffit, walls & ceiling) to the wallboard, taping, cabinet and crown molding installation. At the end of each day, a thorough clean up took place and the plastic dust covers that had been disturbed were repositioned for the work to be done the following day. Will only consider Troost for our next project!

The Troost Bros are a reliable and professional company. We recently had a bathroom condo renovated…read moreby them. We were not very knowledgeable or experienced regarding renovations, but Jeff and Scot explained everything to us and it made it much easier for us. Scot oversaw the project and made sure that every detail of the project was finished to perfection. The crew especially John & Alex were great, as was Maria, who always took our phone calls and guided us. The bathroom was recently completed and it looks fantastic. Jeff and Scot are the best!!

I have used Bay Ridge Windows & Doors in the past to supply and install windows and I was happy…read morewith their work. But that was more than 5 years ago and things seem to have gone very wrong since then. I had someone out to give an estimate for the replacement of two windows and a door. Not complicated. I didn't hear from them for 6 weeks. I then called and was told they were backed up and they would get it to me the next day. They didn't. I called again and got it a week later. The estimate was completely wrong. For one thing, it was for French doors instead of a single door. I don't understand how they could get that so wrong when an appraiser came out in person. I wrote back to tell them what was incorrect and to politely express disappointment. I received no reply at all. I'm done with them.

A nightmare dealing with customer service. They wasted hours…read moreof my time. Rep was never there at the time I was told told to call. They had me assemble information for a proper estimate. Then they never did the estimate. I've never seen anything like this place.

I hired Brad Bellacchio to replace one piece of siding on my home. (I supplied the replacement…read morepiece.) Unfortunately, my experience was disappointing. The work was undertaken without a formal written estimate, and a receipt for payment was not obtained because Brad said he does not carry receipts with him. He told me to call his office and 'they' would supply a receipt. (He answered the phone.) So far, no receipt. Brad made unfavorable remarks (siding/windows) about the work performed by others rather than focusing on giving me an estimate. The siding was replaced 25 years ago, without a problem until now. When my roof and siding need to be replaced, there's no way I would consider Brad. If you value clear communication and honesty, do not hire Brad. Get everything in writing, which was my mistake from the beginning.

They use products from Home Depot. That should tell you all you need to know. Look elsewhere. Still…read moreregretting having them do work on my house.