The work was completed on the scheduled date and time. The workers were professional, timely and efficient. I am happy with the quality of the product for now. Lets see in another 9 months, 1 year or more how well the product and installation holds up. As of today, I would recommend. read more

I am so highly upset with the window and door installation! They just installed the windows on top of rotted wood and then tried to use caulk to conceal that the wood was not replaced. I specifically showed Daniel, the salesman, the rotted wood spots and told him I didn't want the windows installed on rotted wood because then it will create a side panel issue as well. He said it will be taken care of but it absolutely was not. The guys who came in said it wasn't in the contract so just installed brand new windows on rotted wood which is a waste of the project because the windows will end up being warped. My door needs two hands and brute force to be opened. I cannot understand how this was a "professional" installation. I am so disappointed I want to cry because this was an expensive project and we thought we could trust this company. Services read more

Windows and Doors by The Men With Tools - Rotted wood that they tried to hide and caulk off - Windows Installation Near Me - Staten Island, New York

Staff is not properly trained that's why they came back so many times. they are extremely expensive. The quality of their product isn't as good as they say. I would go somewhere else read more

Adrian along with the other installer arrived right on time, were very pleasant, courteous and quick and efficient to install and complete the replacement of my new kitchen window. The old window was very drafty with jalousie openers. The new window is less cumbersome, easy to handle, beautiful to look at and no more drafts. read more

The two workers, Adrian Brown and John Lopez arrived on time and very professional. The three windows that were installed look great. Beautiful and neat job with the insulation and capping the outside around the windows. Used tarps in the work area and a great job cleaning up afterwards. If I do need any other work done they will be the first contractors I call. Thanks Adrian and John for making this installation easy for me. read more

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Adrian , the window installer was very professional. He answered every question that I asked in detail, and he did an excellent job. read more

Having a salesman try to upsell me a product without first having given me other options is the devil's work, I'll tell you. Over priced even after so called discounts. Not paying $10,000 for two doors, I don't care who makes them. Need an odd size entry door and a storm door with a keyed entry. I watched the salesman punch in info as to color, and other adjustments to my liking. Thought he was doing something when he gave me two discounts that bought the total down to $10,000 from $16,000. On his way out the front door of my home, he tried to be snarky about the existing storm door that was there. I'm not replacing that one. I need a storm door for the back, which is smaller. I keep getting text messages from them. Got a call back and another text. I called them and told them don't call me or text me ever again. read more

If I can give 10 stars I would,I gotta say we are 1000% satisfied with with men with tools,they are very professional and I had a minor issue with my storm door and I called them yesterday and today it's fixed,now thats service, anthony the tech was very respectful and professional....highly recommended.. read more

Professional and punctual! I believe the gentleman's name was Shale. He came on a Sunday and sat with us for about two hours. At no pint was he pushy or aggressive with his sales pitch. He was very informative. I learned a lot about windows. The visit was simply for an estimate as I found them at the home show in NJ. Unfortunately we were not about to financially commit due to having 3 college tuitions currently in home. I would definitely do business with this company if I was financially able to do so. He was understanding that we could not commit at the moment. Thank you for the visit read more

It was the initial visit of The Men With Tools and we were so happy that we got to the right company after several attempts to find the way to change our doors and window. It was wonderful from the first call from the company to the first visit to our home. Product Specialist Ray Wallace demonstrated a high level of professionalism, respect and communication skills during his first visit. Ray Wallace has set a high bar for the entire business and we hope for a similar continuation. Thank You. read more

Everything went perfect from the time the sales representative came to our house to the installation. The two installers that came were professional and kind. They did an absolutely wonderful job! read more

Ray was so knowledgeable and patient. He answered all of my questions and addressed my concerns about the project. He was so friendly and poor my mind at ease right away. I'm really happy with this experience! read more

Ken came to my house and was very good. Even though I could not afford his window... he was very informative and easy to talk to. He gave me assurances and knew what he was talking about. read more

Please do yourself a favor and do not use this company! I wasted 2 days with two different sales rep and finally agreed to a price only to told that their initials measurements were wrong! read more

The man that came to do a second measure was polite and very friendly. He measured the windows in detail and was respectful of my home. He gave me useful information for the day of installation. I highly recommend this company for their home improvements. read more

Spent 16k and received some of the worst customer service I've ever had. I spent 2 hours with a sales person (who asked for a beer when I asked if he wanted a water- I gave it to him), and the one taking measurements was done in 10 minutes. Sure enough they were wrong and now they would have to come back in 2 months to finish the job. In the meantime my old windows wouldn't work because they broke them...during the summer. My floors were damaged from the tape they used. When I needed something like a copy of the invoice I couldn't get anyone to call me back. It took 6 calls with 3 different people. When the right windows finally came in, they were still wrong in their design, but at least they installed them. The operations manager confirmed the mistake and said they would follow up in 2 days. I then didn't hear for 2 months from anyone and I was exhausted chasing them around with calls. It was rediculous at this point that they came twice and still didn't get it right. I get a call out of the blue with them saying we have your correct window - and even then it STILL wasn't right and now they're saying they couldn't make it to the specs that were in the contract. I was not willing to accept a product I didn't order and told them I would need to call them back after discussing with my wife. The NEXT day they filed for a mechanics lien on my house for the balance - no further conversations nothing. This is how they treat customers who aren't happy?? They bully them with legal paperwork at the first chance after ghosting them for 2 months. In the end I didn't accept any further work from them and wanted to be done with the whole thing. They gave me a discount of $175 after waiting 6 months and all these issues. I spent $16k on the contract. I'd give zero stars if I could. RUN, don't walk, AWAY from this business. Save yourself money, stress, and heartache and go with literally any other company. read more

They were great and helpful through all the steps in the process. Jack came for post inspection and made sure installation was done right.

From Chris Sotos's (sales rep) presentation, to the measurer, & installation Windows and Doors by the Men with Tools were awesome & did a phenomenal job. I was able to track the entire process on their app, while obtaining text/emails on the different stages of the process without having to call anyone. I personally want to salute the installation team (Alvin (crew chief), Mike, and Bill, who came out in the cold weather and stayed late to ensure the job was done. Throughout the installation, they kept me informed & abreast of any issues, took all of the debris and cleaned up their work locations. I would definitely hired Windows & Doors by the Men with Tools again if the need ever arises again & would recommend them to anyone who may be the market for new doors, window, etc. GREAT JOB! read more

The window installers did a wonderful job. Professionalism from the office & attention to details were appreciated.

Men with Tools gave us such an incredible price on our windows. We had an interview with another window company and the price they gave us was so high. This company does great clean work and has respectful staff. They cleaned up so well and took our old windows with them. I highly recommend them for anyone looking to upgrade their windows. read more

We had a challenging sunroom project with more than 10 windows in a historic home. Ultimately the job turned out very well. The installation and installers were outstanding and the quality of the windows is top notch. That's the most important thing. I want to give them 5 stars for that, and even for customer service. The 4 stars is only reflective of a single salesperson who did not understand nor communicate the correct design (to match the first floor) He assumed we understood window language and the rendering (visual) of the order was not clear- basically we got grids where we didn't want them. The project lasted much longer than it should have - a year- with several reschedules because of problems with the initial order. We love the outcome, and everyone else I know who uses MWT has had perfect experiences. Just be sure to be very clear about the design and ask questions rather than sign off on the order/ rendering. The company made up for it though! read more

Windows and Doors by The Men With Tools - Outside - 2nd floor new windows Men with Tools - Windows Installation Near Me - Staten Island, New York

Cons: Very bad after service support and planning. I had a broken window (at the time of their installataion) and a need for changing the moulding on a couple of windows. It took them over 4 months to get the day scheduled (and this was not because of product delay) and even after that they werent prepared for the job, there was overall confusion from the guy who comes in to do the job vs the person i talk to on the phone. Pathetic display of customer service. All their promise about windows support post installation goes out the windows for me. I will use another service for the rest of my house now. Pros: Windows are good quality. read more

William Portacio was very knowledgeable of the product and very patient in covering all the material.

Always 5 star service with this company! Genuinely nice men, that do the job quickly and efficiently. I highly recommend them.

They did a good job replacing my front door, storm door and basement door, so naturally I recommended them to my mother and her neighbor who each needed to replace a drafty window (her neighbor's window is a very large one). The salesman came, took measurements, then called his boss with the details, but then told this 88 year old woman that his boss says she has to buy a minimum of 3 windows or they won't do the job. My 78 year old mother asked if they could buy 3 windows between the both of them, and was told no, they had to buy 3 each. Being that they both were on fixed incomes, they couldn't afford it. So i gave them the number of my Renewal by Andersen rep as well as a few other home improvement contractors who will hopefully have sympathy on the elderly. I guess this company who would have done anything for anyone during the pandemic is too big for the little people now. read more

Great quality work done by a professional staff. Fast efficient and courteous workers. Highly recommended.

I had two patio doors replaced and I could not be happier with the service provided! From start to finish, the entire experience was a pleasure. Every person I dealt with, from Jack who came for the estimate, to the team who installed the doors, were so nice to deal with and the owner , John , even stopped by to check and see how things were going. Can't wait to have them back soon to install my new windows. Highly recommend!!!! read more

The Men With Tools Company did a superb job on installing our new door and also placing back on our security door with a much better fit. The two installers were perfect. Their workmanship and professionalism was in credible. Mr John's workers worked diligently promptly and completed the job to our Perfection. Our family is very satisfied with our new door and we highly recommend this establishment to anyone who needs new doors installed by a professional company who uses quality craftsmanship. John, your two employees were wonderful and they even brought us coffee and bagels this morning. Thank you so much John! Yours truly Allen, Gwen and April The work was done 8/16/21 This morning. read more

The men with tools just installed over 30 windows in my house in NJ. From my initial contact to discuss the project through the installation they were great. I am very happy with the quality of the thermalast windows. The install team was great, they are fast and efficient and very nice to deal with. I am a very satisfied customer and would highly recommend them to anyone replacing windows. read more

These guys did quality work in replacing a few interior and exterior doors. Very professional and reliable. I notified them of a couple of issues after installation and they came back and fixed them with no questions asked and no hassles. They were also very careful in protecting the work area and cleaned up after themselves. I would use them again. read more

Great customer service during the sales process. That's where it ends. Had a problem with our install that was only resolved after we hired a 3rd party contractor 6 months after initial install. Will never consider doing business with them again. read more

Professional team from Jack the salesman to John the owner and Damien and his crew. If you walked in right now you would never know the crew was here. read more

Great service. These guys know what they are doing and stand behind their work. They did a great job replacing old window, did not leave any mess and came back in a week for final walk through to make sure everything was done properly. I would definitely recommend The Men with Tools! read more

The Men With Tools did The windows in my father's home. I found out about by word of mouth and decided to hire them for the project. They completed the job within the timeframe stated in the contract and were extremely clean and courteous. I have recommended them to a few friends as well and will continue to do so. read more

Terrible doesn't even come close. Received a quote for a new Pro Via front door and patio door for 22k. The same front door and back door at another authorized Pro Via distributer in NJ was 9,400 for both without installation. Now, Men with Tools was providing installation- am I to assume the installation for doors made the price difference greater than 10k?? I called Pro Via customer service and they were shocked by this. Men with Tools are installing doors not performing surgery 22k?!?! Please get multiple quotes or you will pay double for no reason. The salesman said, the crew will be there all day and we pay workers comp that's why it's so expensive. My general contractor had his crew complete the job in 4 hours- done perfectly and it included 1 trip to home depot. The other authorized Pro Via distributor uses their quote as a cautionary tale for new customers and can't argue when you see the quotes side-by-side. Buyer beware. read more

Made an appointment at the Staten Island Mall showcase. The employee I spoke to was great and I was excited for my consultation. I received a confirmation call the day before my appointment. To make sure I made it home in time, I left work a little early. Ended up being a complete no show. I called to try and reschedule and were unable to reach them. This was about a month ago and I've never heard back. Very disappointing and an inconvenience. read more

I've been a homeowner for over 20 years and disappointed many times by contractors. It's nice to find a contractor (The Men w/ Tools) that's reliable and accountable! read more

My husband and I purchased Maple-Prestige Appalachian Flooring (Signature Collection) from The Men With Tools. This flooring in an inferior product. It was installed 6 weeks ago in my living room and dining room. As of now-we LITERALLY have approx. 100 scratches on the floor. We have a dog (Labrador Retriver) who scratches the floor just by walking. Our daughter-in-law owns a dog grooming shop-therefore our dog's nails are groomed regularly and kept clipped short and filed. We had hardwood floors for 21 years. The only reason that we purchased new floors is because we wanted to change the color and didn't want to have to remove all of our furniture to have the floors sanded and re-finished. We have our dog for 6 yrs. and had a previous Labrador Retriver for 12 years and had no scratches on the floor. This floor is severely scratched and has been since the very FIRST day of installation. The evershine top coat on this flooring is an inferior finish. Do not purchase this floor if you have a dog, children, wear heals, etc. (We remove our shoes upon entering). Trust me-you will be sorry. I contacted my salesperson, as well as this company-all to no avail. Purchasing this floor was the biggest mistake that I have ever made! read more