The service center has nice people that work for them but these prices for service are ridiculously high! DO NOT HAVE YOUR CAR SERVICED HERE OUTSIDE OF WARRANTY! Thieves! The employees don't set the prices but they need to have a hard introspective look at their service pricing! read more

Worst customer service ever. Got sent here for warranty issues on my ford. Told me to come directly so they could diagnose a check engine light. (Takes less than 1 minute) Took 30 minutes to get the paper work done. Waiting for another 2 hours for them to look at the car. I give them 1 star, since they obviously could have resolved this in less than 5 minutes, by simply plugging the ODBII tool and read out the issue. Either reset the error code, or order parts and reschedule. They definitely have no respect for other peoples time, they need to get rid of all the managers in the service department immediately and work on their procedures. read more

This is my 8th car from Fette Ford! Nick Tramrup & José Diaz once again made our car dreams come true. They always offer the best price & follow through. Quick process & beautiful Ford Escape. Thank you Fette Ford. You have a forever customer here! read more

Fette Ford - Fette Ford is the best! - Car Dealers Near Me - Clifton, New Jersey

This place absolutely sucks, I will never go there again. Had to call 3 times to find out what was wrong with my car, and I am still waiting to hear from them read more

Quiet honestly the worst car dealership in the world! Let me share my personnel experience. So my father and I are looking for a brand new Econoline 350 van. My father has always been a die hard fan of Ford. "They're tough!" is what he always says. Well, the closest dealership was on rt 46. Now he had previous purchased his van from another dealership, but they burnt down... true story. Anyhow, we were greeted by a wannabe greaser Italian salesman. "Hey, oh... I give you a good price." We already know what we want, an Econoline 350. He's trying to convince us to get a 150... My father says, listen... I need the 350 because I carry heavy loads. So the guy final gets the point that we're interested in the 350, and not one of the many many 150's they had sitting on the lot. Okay, now it's time to pay. They transferred us to some Indian/middle eastern guy. This guy is your typical "read the fine print" douche bag. He's making our contract and he starts going on and on about all the stuff that he's throwing in. One problem though... If we're paying for it, you're not really throwing anything in. So we get handed a final price. I can't remember what the total was, but I wanna say it had to be about $32k. Now... I leave my dad alone for a few minutes to go use the bathroom and this guy slides an extended warranty, for an additional $2500, under the stack of paperwork. When I come back, the guy is so quick to rush us out the door. Now when it's time to pick up the van, the price of the van changed, it's $36k and some change... That's before they removed the $1500 they gave us for our trade in! What a rip! I explained to the guy, what happened? Why is the truck so expensive? He says because you added all the features (It has crank windows) and the warranty. What warranty? He said your dad wanted it. Don't worry, I gave it to him for a good price. My dad is an old school, hard working, Italian man. Always humble and polite, but he got very angry and took it out on me. My uncle who is my dad's partner said let's just pay the truck off completely. So we tried contacting the guy the following day and explained to the guy that we want to pay the truck off now. Do you know what this guys said? No... You can't do that. In shock I called my uncle and he said, What? Why doesn't the guy want to get paid... The following morning, I get a phone call from that jerk. He said he spoke to the owners and they'll except the payment. Duh... What's the point on passing up money? Now, here's the kicker... This was back in 2006. Have they changed, who knows... but in 2010, the transmission went on the truck (just a month after the regular warranty expired). Now, since we had the extended warranty, we were covered. It was a $4k job. Needless to say, while the truck was getting repaired, we rented a Chevy van... Wow, what a difference, looks like we know what our next van will be. I want to say one last thing. While this happened awhile ago, it still happened. Be careful if you go to this dealership... They really are snakes! read more

After vehicle was purchased they completely forgot about customer service, I had the worst customer service from Juan Carlos Mejia, he said to go to pick up a power of attorney, I went over there and he wasn't there also he didn't leave the paper with anybody, the other employees said that I have to comeback when he is there, next day I get a call from him threaten me saying that he was going to charge my account with $1500 because I never went there, without even knowing that I also had spoken to Alex and told her that I was going to pick up the paper on Saturday, bad communication between employees... and here I am again, I took the paper this morning, left it with another employee and sent Juan a message at 9am, 3 hours later didn't hear from him, I had to call Alex the account manager to make sure she got the paper. I just can't believe I'm going to be spending more than 20K in a lease and Im getting this shitty service. I won't recommend this place to anyone. read more

This review is strictly for the service department. I have owned many cars, and currently own 3 fords.One of my vehicles broke down and I had it towed to Fette Ford out of convenience. What a mistake!Car took two days to be repaired when George promised one day.He did the repair but hit me up for 5 other things including brakes and rotors.Thank goodness I did not listen to him and took it to my regular dealership. My car did not need rotor service,and the Fette quoted price of $550.00+ was less than $300. Shame on you Fetters Ford for engaging in such tactics in today's day and age Do yourself a favor,and skip this dealership.There are enough trustworthy places to service your car. My message to service advisor George is that money doesn't grow on trees.Most people are just getting by,and to suggest unneeded repairs is unforgivable. You might have gotten away with it in 1985,but it's 2015,and the c Internet has made your price gouging visible to all. read more

I purchased a 2013 Ford Escape from here in February and have had it in for service already 3 times. Each time it has gotten worse. I have to call to find out that it's been done because they can't call me back. The last time they argued with me over what was wrong with the car because they didn't believe I knew how my dashboard worked. Each time it has been in for service they have taken it for drives over 10 miles and recorded only 1 mile on the paper work for the odometer reading. One time they took it for a 50 mile drive without my authorization. When I asked why the proper mileage wasn't recorded on the paperwork their response was, "well I guess we should probably be more careful with our paperwork." The sales department was not much better. When I was picking up my car, they didn't give me my second key. When I called to tell them I never received it, the salesman told me "well if you clean the crap out of your car you might find it". First, my car was clean and the only items in the car were items that were transferred over because of the quick purchase of the new car because they couldn't fix my old car so I didn't have time to clean it out. I would never recommend this dealership or service department to anyone. read more

What a sad, slimy experience I had. Without attacking people personally, I have to say that it was two days of torture. I had some unexpected damage to my Ford Edge, and decided to go for another vehicle vs repair. Buying a car here was full of low level, scrupulous energy. It sucked the life out of me just to get a reasonable deal because I had to be on my toes constantly. Granted I wasn't too sure what kind of car to go for, so I listed some specific things that actually created road blocks because they didn't have them. However, I think this is where a good salesperson can help you see the value of other options. By the end I was like, "Show me a car! Any car!" Finally, I was so sleepy at the finance office, the last step in the process, and when he tried to add on more insurance (a standard practice, I will concede), I had to forcefully let him know that I was in no position to understand or sign whatever he was offering. I'm also very upset that the warranties aren't stated plainly- 7 years or 100k miles is what they'll tell you, but only when I asked did they break down what was actually left on pre-owned vehicles. So they repeatedly lie, until it's spelled out in the finance office. They are still trying to get me to come back and sign more finance papers, aka buy stuff I don't need. Yuck. Buying a car shouldn't be like this. I have to give a super shout out to Sherman, the auto mechanic here, for being the most genuine person I spoke with. I feel sorry that he has to work here. read more

This place has ruined my car experience. Bought a new 2016 edge. Hasn't even been a year and it gets a steering wheel fault error at 5k miles.. Customer service has been non existent from the whole service department as well as actual Ford itself. It has been 1 month and still have not touched the car or have no part. Loaners you say, don't exist. Only offered rental after demanding one after two weeks which you still have to pay on... [that will change trust me] I'll keep it short and just say do yourself a favor and do not go here. I can't not wait to get out of this ordeal and the car. I never write reviews but this place is horrible. You put all this money on something and they don't provide. Totally unacceptable. read more

Tried to call for service and the chick working, or, just answering the phone is so rude and snotty. She was not helpful in the least, had a total attitude and actually made me feel like I was interrupting her work day (in reality, I probably interrupted her level in candy crush). Go elsewhere. read more

Ridiculous how they advertise on their website. We were interested in a commercial truck listed for $28,855. Under the picture of the truck it states: Picture May Not Represent Actual Vehicle. Prior to driving the 1 hour 30 minutes I called the dealership. Omar told me that the picture was the actual truck and he would have his boss Manny call me to confirm it was still available. I received the call it was still there and we took the drive the following morning. What a surprise to find out when we got there that the price only represented the base of the vehicle and not the whole truck. The whole truck was $48,000+. So they advertise a whole truck with the incorrect price. Way to go not so smart people! What customer is going to go there and have that happen and then buy from these people? Stay away from this dealership that advertises incorrectly! We drove further south in NJ to Burns in Marlton who actually shows a picture of the truck with the correct price and bought from them. Imagine that? Showing the actual price! read more

Fette Ford - Fette Ford-Clifton, NJ advertises this 2015 Ford Econoline Cutaway for $28,855 however, body isn't included. The actual price is $48,000+ - Car Dealers Near Me - Clifton, New Jersey

I purchased a car last year and immediately had a problem with my sunroof. When I brought the car in to get it checked out, I was told that an outside vendor installed it so they would need to make an appointment with that company to have it fixed. Okay, that was last year and I thought the problem was solved....NO!!!!!!! Again I am having the same problem with the sunroof and schedule another service visit only to be told that I would have to make another appointment so that outside vendor can check it out. I made the appointment and guess what........at 2:30 this afternoon I get a call from service stating I need to bring the car in for yet another visit because no one made arrangements for my sunroof to get checked out. I specifically spoke to Maria when I made the appointment and explained that the situation. I will N-E-V-E-R buy another car from Fette again read more

We have a lease for three years on a escape , we received a call from Nate from Fette ford during the week . He asked us if we were interested in turning in the escape lease for a new explorer, he asked us to come in to talk about it because I still had 6 months on my lease remaining . He stated no problem, so we went in yesterday and was treated as if I was making the whole thing up and the manager came over to us basically called me a Lair and that they would never due that. We will wait out the remain 6 months on our lease and we be shopping for a new ford dealership. read more

Fette Ford is a dishonorable dealership. They refused to accept a Ford lease return even after I negotiated a new car lease. I got my car from another dealership far away and they promised to accept my return but then they reneged. Mitchell and Nick are not to be trusted. read more

Wow. I am glad my experiences with Fette (which were only on the service side) have been such a stark comparison to the majority of the reviews here. They have serviced my 2006 Ford Mustang for the majority of the time since owning it. Attentive on my arrival and in and out in a reasonable amount of time. As well as reasonable (dealer) price a on service. read more

I had an issue with my ford (leased) car. The receptionist put me on hold for 11 minutes, didn't apologize for the wait & told me they were booked for 3 weeks. She then transferred me to the service department who also told me I would have to wait 3 weeks for an appointment. When I mentioned to him I was unable to drive my car & what am I suppose to do, he told me to just take the next available appointment. This car dealership/service department was the least helpful I've ever experienced. Horrible customer service. read more

Quick oil change is a joke this is my first time getting oil change from fette ford first thing i called and made appointment for oil change a week before arrived at place the girl can not find anything why ? she this is a walk in service first come first served she took my ford fusion hybrid and she said oil change plus tire rotation $49.99 special after almost two hours wait she comes out and tell my battery needs a charge and i should plug my car to the outside electric outlet and i asked her how and she said i will show you how . But my car is hybrid and the engine charge the battery and there is no plug in my car anyway after the oil change she comes out with oil change guy open the hood looking for the plug after couple minutes of searching she goes and asks someone and told her that the engine charge the battery And after the bill comes in almost $80.00 and i was told i needed special oil 0w20 so far i said it ok Going out the parking lot the car felt weird l check the air in tires the oil change tech over inflated all tires now i had to drive back to fette to take air out Not recommended read more

My review is mainly for the Service Dept. First time I leased a Ford at Fette Ford. Only 2 months old and it has to go back- not shifting properly. After waiting all day, tech calls to say something is definitely wrong but he is not getting any fail codes. it has to be something internally in transmission and he has to take it apart. Granted Fette does not make the car so I will give them that. I said I would need a loaner car; tech says they do not give loaner cars unless there is a diagnosis. Says he will go to manager to approve. Apparently manager is not approving it; tech says he will have someone call me. I then get on the phone to Corporate to file a complaint. Ironically as Corporate is escalating ticket, Manager at Ford calls me. They now miraculously have a car to loan me; but I have to get there in 20 minutes to get it. The manager knows this is not possible as I had the shuttle take me home after drop off and it would take me longer than that to get there. Despite the service dept. being open until 7pm and the dealer until 9pm; I would have to get there before 5pm. They would not reimburse me if I went and rented a car. I feel if you sell the product you should stand behind the product; and you should stand behind the technician that says there is something wrong with it and it should not be driven the way it is. Common sense would tell me that if you cannot give a loaner unless there is a diagnosis and your tech assures you it should not be driven the way it is; that in my mind would tell me there is a diagnosis- that being you can not drive it the way it is. Needless to say I will never buy/lease from Fette Ford again and after many years of buying a Ford, this might well be my last Ford. I will be filing a formal complaint with Corporate against the manager I spoke with. Not very good customer relations for a first (and now last) time customer to the dealer. read more

To Christina Gaboda answering your question, It was the worst experience ever, since on the beginning I explained what was the conditions, what I had and what I needed. What I was told was to go to the dealership so that a manager would take a look at my car and see what could be done. Instead Mr. Mario that barely speaks english came to talk to me, pulled his phone and started to make mathematical additions and multiplications that even made any sense. What I got from the whole thing was that Mr. MARIO did not what to do his job. First he told me that the cat was not even there then when I showed him all the informations that I had about the car he told me that I picked the wrong car. Are you serious, well you asked me how it was and here it is how it was my visit. But don't worry I will share my experience with other people, o make sure others people does not feel the way I did I should make you guys pay for the gas I waited going to your dealership. read more

I have a 2009 Kia and never had any problems with anything. I used the dealership for just basic services. Then it needed the brakes and what a mistake to let them do the job. I'm so tired of bringing it back for rework that I am going to trade it in for a new car from a different dealership. Avoid any work other than oil and filter. They are great for that but don't get any thing more than that. Very hard to find qualified repair work in NJ. anyone good has their own shop. read more

Excellent experience returning our lease and leasing a new vehicle. Friendly, helpful dealership especially our salesman Jose Diaz. I would highly recommend this dealership. read more

I went to Fette yesterday to turn in my 2013 Ford Focus lease prepared to walk home. My financial situation has changed drastically since 2013. Bad credit, no money, but I need something to go back and forth to work. Nothing fancy just something. I spoke to Zach on the phone and he assured me that they would do the best they could for me. So I came in and ended up leaving with a 2016 Ford Fiesta for no money down. As a woman, I was scared to go in by myself but I was made to feel so comfortable. I am forever indebted to Zach, Kenny, Anthony and Nick. Because of my situation I even walked out with a year of free maintenance. I thank everyone at Fette so much. I will forever be a customer. read more

Service your vehicle ELSEWHERE! Due to their negligence, my car battery completely died, I needed to get it towed, then they tried to tell me it was because of a $1200 leak. Upon pressing for more information (wondering why this leak wasn't caught when I was there TWO weeks ago, and wondering what that had to do with it not starting), they eventually told me that no one had actually checked my battery two weeks ago even though on my car eval/receipt it said my battery was in great condition. Do NOT go here because you won't know what they choosing to skirt around!! read more

STAY AS FAR AWAY AS POSSIBLE. Nick and Adam are con artists. The lease they offered me was more than double what I was offered at another dealership for the same exact car. They have been giving me the run around about getting my deposit back. They have both changed their story so many times on why I did not get the money back - I was being sent a check, then I wasn't allowed to get my money back, then they ignored my calls, then they were going to refund my card... can't keep up with all the lies. In New Jersey, it is ILLEGAL to hold a deposit. Nick apparently refunded my card over 2 weeks ago. Still haven't received it. This dealership needs to be shut down!!!!! read more

I took my granddaughter to look for a car today. We went to Honda, Mazda Wayne and Fette Ford. Honda nothing. Mazda Wayne they do not deal. Looking at used cars that I know there is wiggle room but Mazda is not dealing they would rather see you walk out. Fette Ford was so into finding the right car for my granddaughter at the right price. They came out with every car they had in her price range. Mario the salesman and Zak the sales manager were so nice and wanted to make a deal that we and my granddaughter would be happy. We bought her a car at Fette Ford. Check them out if you are shopping for a new or used car. You will be happy with their sales people they want to find you a car and make the deal. read more

Really surprised by all the negative comments. We had an awesome experience with Fette Ford-- specifically Lyack, the sales person. They were the only dealership in the tri-state area that had the Ford Explorer Sport with all the features/specs we were looking for. For whatever reason, Ford Motor Company decided to make some of these features in selective Sport models. Nonetheless, the whole process with Lyack was great. It wasn't the whole 10 times back and forth to sales manager. We got the car we wanted for the price we wanted, and that's what matters. Lyack is also hilarious-- never hurts to laugh a little during the car buying process, which can be daunting. Christine in Finance was also wonderful! So thoughtful and helpful. Overall, a pleasant experience at Fette. read more

If you like waiting at a dealership for 4 hours to finalize your paper work go to Fette Ford. If you like being treated like a second class citizen and enjoy working with sales reps that run between you and their manager to give you numbers Fette Ford is for you. In closing, this dealership and it's sales team has poor customer service skills and do not put the customer first. I did purchased a 2013 Ford Edge at Fette Ford but the experience was horrible. If I had to do it all over again I would have gone to another dealership. read more

Wow we're do start! BUYERS BEWARE!!! while getting an oil change on my ford explorer limited I said let me look a new F150 I took it for a test drive its a very nice truck. They ran some numbers tell me about all these rebates sounds good I'm ready to sign. BUT ! After I add up all the numbers I'm not seeing any savings. What's even sadder is that they did the same thing to me two years ago! I bought my explorer in the state of Connecticut WOW! That's not good business ethic! Fete Ford needs to be honest and present the real numbers when selling a vehicle to consumers! So BUYERS BEWARE WITH FETTE FORD !!! Thank you !! read more

I leased a 2012 ford edge here and had the worst experience with this dealership. No stars would have been too kind. Let me start out by saying I'm not a kid or someone who has no experience with car shopping. I don't "bash" businesses because I didn't get my way. Most of my reviews on Yelp are four or five star. I lease a new crossover/SUV every three years and try to find the best deal I can out there. I am ford brand loyal so that's the only brand of vehicle I'll buy. When I went in to lease a new edge the salesmen were pushy, rude and treat you like you have crap credit and can't afford to be there. My credit is excellent (I run a report every year) so I know what my status is before I take any kind of loan or credit. I wanted the edge in white, they will only sell you what's on their lot. They will force whatever car they are looking to unload on you like you won't believe. But that's even if you survive to that point. They love to play the game where they hold you hostage for three or four hours and try to wear you down with one person at at time. First a salesmen, then another, then his manager. Like being in the interrogations room at your local police department. All the while they are hoping you will give in and just sign at the price you are quoted instead of the price you are trying to negotiate. Don't even try to purchase or lease a base model or lesser model car or truck to try and save yourself money. They will push the fully loaded model on you and try to convince you that you need lots of options you don't want or can't afford. They will try to sell you tire warranties and scare you into purchasing. Anything to try and squeeze another buck out of you. Now if all that sounds horrible here's the kicker. When I left my old edge that was coming off lease I wanted the old license plates. They would not give them to me and then claim they lost them. Fast forward two years later. I started getting red light camera tickets In the mail from linden NJ. SOMEONE HAD TAKEN MY PLATES AND PUT THEM ON ANOTHER CAR. someone was driving around like this for god knows how long. I had to go to court to prove it wasn't my car or my tickets. Red light tickets, sweeper tickets, overdue meter tickets. All coming back to the last known owner registered to those plates.....me. Talk about a new kind of identity theft. I had to file police reports and waste days away from work trying to clear my identity. I could only imagine if that person committed a crime with my plates on their car and someone saw the plate number and reported them. The law would have come right to my front door. Long story short, this place is dishonest, sleazy and should be investigated by the ford motor company and the department of consumer affairs for shady business practices. This is truly the epitome of sleazy car dealers. Please do not support this business. NJ is full of ford dealers. Pick another one and don't look back! read more

This review is regarding their service department. I had a terrible experience. A simple problem cost me three visits and they were not able to fix my car. What's ridiculous is that every time they returned the car to me, they said the problem was fixed. But it was NOT! They simply ran the computer diagnosis without checking what really went wrong with my car. The staff were unfriendly when I returned the second and third time and I end up waiting for a long time. I will never go back. read more

I was in the market for a KIA and saw a full page add for a discount of $6000 off Dealer Posted Price. i read all the posted reviews here. Long story short ...the dealer marks up the sticker MSRP $5000 and posts that price on the vehicle and well, u do rhe math...u save $1000 off list...whoopie!!! ...well maybe... if u. get beyond all the other aforementioned sleazy tactics when doing the paperwork. read more

Dropped the car off today for two recalls. Was told 3 hours. Went to pick up the car 4 hours later and they told me they had to replace the locking mechanisms on all the doors and that they would need another 4 hours....WTF? I was quoted and hour for 1 recall and 2 hours for the door locks. Incompetent dealership. read more

You are right Zoe J went to Fette ford service for my Mustang for check codes P0300.P0301, P0306 which are cylinder misfiring . I changed the spark plugs and coil but still the same code when I reset it. so I went to Fette because I saw the Jersey city ford joy ride video. cost me a total of $ 716.30 . I had things done like oil change, AUTOMATIC transmission issue $ 249 mind you MY CAR IS STICK SHIFT , fuel injection service and a airbag recall LOL free of course. so I went home after few miles same code popped up . so again I came back and they want to replace my PCM for $1,346 !!! wow so what happened to my $716 hard earned money? if they are just guessing I should have just done it myself . I will just continue buying parts and researching hoping I will fix it . they probably just erase the code and that's it ? but that's only presumption on my part of course. To make my story short just took my car home with the same code and $ 716.30 poorer plus the time and aggravation I had. So you guy think 1st before going there for service, The hardest part is you know you got ripped off but nothing you can do and its not right. will complain to Better Business Bureau and I hope if you think you got robbed too complain too. I worked hard for that money. So this things must stop. read more

Fast Lane oil change is a scam.. They tell you one price. You go to pay they add extra charges in the bill.. Force you to do unnecessary repairs to brand new car. Scam you into buying highly inflated price wise low quality tires. Never again will Fette Ford or Fast Lane oil change see my business. read more

I requested a quote via the internet and got a response within the hour. The price quoted was the best compared to others. We went to the office and bought the Escape on the day. The agent and manager were helpful be patient with us. read more

SCAMMERS!! I have a 2011 Ford Fiesta it wouldn't start I had it towed to my mechanic who called Fette ford to see what the problem was. Turned out it was an issue that was covered by warranty (transmission computer failure ) so I assumed that Fette would respect that. I had it towed to Fette when I reminded them of the recall and the receptionist felt the need to tell me that they could fix it for free unless the shifting gear was damaged. Mind you the mechanic never mentioned anything about my shifting gear. So a couple DAYS maybe more later, conveniently Fette told me my shifting gear was broken and it would cost 6 to 700 to repair. I did tow it back to my mechanic who said the shifting gear was fine just a disconnect wire. I reviewed the cost to fix the shifting gear and it didn't add up. I was advised by a trusted friend to go to a OFFICIAL ford dealership and low and behold the only problem was the the recall issue. Fette ford are LIARS and are looking to make money do not fall for it!!! read more

My 85 yr old mom leased a car there 2 yrs ok. Turned it in 2 wks ago with 854 miles on it.was never driven outside of Wayne. No one ever sat in it and the gas tank was only filled 4 times but the dealer still charged her 167.00$ for 2 scratched hub caps! Really !!!!. Sad! read more

I went to Fette Ford on 3/2/13 to buy a F150 XLT 1013,, and trade in my F150 XLT 2010, They gave me a LOW BALL price for my trade in without even looking at it, I was turned off by that, the staff was not friendly at all, and the so called manager was rude. They lost my bussniss. read more

This place is a complete waste of time they tell you to come in at a certain time and make you wait 2 hours then try to give you some crazy monthly payment, I went to Wayne Mazda when they told me to wait an hour bought a car at half the interest rate can came back and cancelled my deal all in the hour they told me to wait, stay away from this place unless you like spending extra money and time read more