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    Fette Ford

    2.0 (139 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 1 month ago

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    Unfortunately they Fette Ford sign is quite prominent on the black car. Need to remove that
    Winnie T.

    Ordered a Mach E Premium here. There was no markup for orders, just a wait. We actually waited about 10months for the car. They rarely reached out to us about status during that time, which was okay as I wasn't in a rush. But I do know of other dealers that were providing their customers frequent updates. When the car finally came, the transaction went smoothly. The salesman Luke was great. They let us know when the car had shipped to NJ, and that we should expect it. They also did most of the paperwork before we arrived, so the transaction was fairly quick. No sleazy tactics/ addons when we arrived, apart from a documents fee. They also offered us the Ford Options credit, which was nice. Only complaint was that they are understaffed. Looked like some people were waiting a while for service.

    This is what none of the ""mechanics"" saw when told there was a steering problem.
    James G.

    First off, I need to say that I have used Fette Ford for nearly 10 years. I bought my F 150 in 2010 and I also purchased a Fusion in 2013. I always had a pretty good experience in both the purchasing and the service center. In November, I brought my F150 in because of a problem with my steering being very tight. I was told it would be $199 to diagnose the problem and if decided to let them do the repair, the $199 would be included in the price of the repair. They quoted me $1,700 dollars because they said the steering rack was leaking. I agreed to the repair and left the truck there. I didn't hear from them for a couple days so I had to call THEM and ask what was going on. They said the supplier sent the wrong part and I would have to wait for the new part. No problem. A few days later, I received the one and only call from them telling me it was ready and payment was due. I could only get there late that day after all the mechanics and service manager went home. I got in the truck and the steering was tighter than before! So I told the girl there I would have to come back the next day to drop it off again. This was the first big problem. On my invoice it clearly stated "tested for proper operation". Nothing in the steering had changed after $1,700 dollars. Later that day, I didn't hear anything still so I called and they said there was another problem. The steering pump was bad. Again, I had to wait for a part and a week later, they sent a wrong part again. 3 more phone calls after not hearing from them they finally got the part .. supposedly. After calling them yet again, they said the truck was ready and it cost me another $400+. So I go to pick the truck up in the morning almost a month after I first brought it in and paid them. I got in the truck and the steering still felt very tight but not quite as bad as it was when I first brought it in. So I said to the service manager that it still felt tight and his response was "it's a new part, has to break in". Really?? It was a new part when the truck was new! That was a ridiculous response. Again I looked at this invoice, and it clearly stated "tested for proper operation". So I left in hope that the steering would get better and it only got back to where it was at the beginning. Whatever they did to doctor it up to make it a little better until I got out of there wore off that same day. So now I'm out $2,200 dollars with no way of getting any money back or the truck repaired correctly. Twice I was handed an invoice that stated "tested for proper operation" when it clearly was not fixed. It was such a bad experience and I didn't wasn't going to get taken a third time because obviously no one at this service center was qualified to fix my truck. So just by luck, a coworker of mine recommended a mechanic they use. I brought the truck to him and after he lifted the hood, it took him all of about 5 seconds to see what the problem was. The steering post leading from the steering wheel was all rusted. A relatively simple repair that took them less than an hour to fix. Now... if someone brings a vehicle in for a steering problem, wouldn't you think that would be one of the first things they look for? There's only 2 possible reasons a service center at a dealership would do what they did to me. 1, they have really really bad mechanics that can't diagnose a problem properly, or 2, they are just looking for the most expensive repair related to the problem. I found out too late it's a dirty trick they use. They are going to get $200 no matter what for the diagnostic and what they do is find the most expensive repair related to the problem. So you're either going to be out $200 if you say no to the repair, or pay for the most expensive repair they can find related to the problem. TWICE I was charged for an unnecessary repair and if not by a stroke of luck from a friend at work, I would've had to pay a THIRD time to fix what was actually wrong with my truck. Just a completely dishonest way to do business. I'm writing this review simply to share my experience as a fair warning to what you may encounter with this service center. In 2 months of my truck being worked on there, I only received one single phone call and I was lied to constantly. It's very disheartening this dealership has sunk to this. A dealership I was satisfied with for nearly ten years. It's not surprising the owners got tired of responding to the negative comments here on Yelp in 2018. It's really sad.

    Just let your car break down if this is your customer service agent

    the 1 star is because the manager was pleasent and handled it professionally as far as waiving my service fees. but not being able to pay them to actaully complete the necessary issues with my vehicle because the service center customer service assistant is so vile is pathetic. I had scheduled a pick up and drop of and had to Uber to just pick it up and speak to the manager. She had a distrusting and worrisome attitude. I couldn't trust it was in good hands. I'm a grown woman and she even told me " to call her after I talk to my parents" as if I was not the one going to be paying for my own services. I had to beg her to stop interrupting me so I could just ask basic questions about the issues. She told me to watch my mouth when I asked her to please let me speak. I remained very lighthearted around the issue seeing as there are many other Ford service centers to use. I even let her know that this is not a bother to me and I am not upset at all. I hope that she is OK because she seems to be very irate. When I asked to speak to her manager, she then told me that he was on break. I said that I would just like to wait on hold and she said no that he will call me back. Then I asked why I can't just wait and she said that he was in a meeting. Told me to " call her back when I talk to my parents " then hung up. I laughed called an Uber black and showed up and he was standing there fully available to speak. In person she carried on with the attitude in front of her boss. Laughing and making jokes has a 0.00$ out my service due to her poor behavior. pathetic Asol is her name she has bright red hair and toys all over her desk. She proceeded to push past me and make it as uncomfortable as possible. When he walked away to get my car she bucked at me and said I must be pretty interesting huh ? Disgusting. I would let her wash my windows let alone pay her to have my car service. She appeared to be very unhappy and undesired. I hope they find new help in customer service this is definitely why they have a 2 star rating overall. sales team was great but then your dealing with a troll when you need service On the vehicle.

    Cigarette bud found in my car after oil change

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    2 years ago

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    3 years ago

    My salesperson, Deven was wonderful, super accommodating even patient with my husband!

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    5 years ago

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    2 years ago

    Had to wait 3 hours for an oil change and I had an appointment! It is always like this even though the place is empty!

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    6 years ago

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    4 years ago

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    5 years ago

    Prepare to no have anyone answer any questions in svc. This place sucks. What a waste of a whole damn day. Spend your money elsewhere.

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    6 years ago

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    3 years ago

    Fast and quickly,I only wait 15 minutes for oil change,great job on inspection my vechicle .

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    5 years ago

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    8 years ago

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    Fette F.

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    8 years ago

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    Page 1 of 4

    Ask the Community - Fette Ford

    Review Highlights - Fette Ford

    Bought my car in December and Kenny whom was my sales rep gave me a great offer that I couldn't deny.

    Mentioned in 3 reviews

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    46 Mitsubishi - Route 46

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    Omar A. Firozvi (goes by the nickname O2) is the wonderful salesperson we met at the door on…read more2/24/24! Lele McKoy is the wonderful finance department manager we also met. That sealed the deal for us on 2/26/2024. We truly appreciate them. We had such an amazing experience at Route 46 Mitsubishi. And highly recommend this dealership to anyone interested in purchasing a car. We have already told our family and friends about this place! Omar A. Firozvi made us feel welcomed from the moment we met him. All the way to the very end. That's the kind of customer service we appreciate and love to get! Omar took so much care of us, even if there was a possibility we weren't going to buy the car. Yet he stuck with us and showed a lot of respect and patience. While also being a go-getter in helping us get to the finish line. Our credit is currently in the rebuilding stages, yet we never felt judged by Omar. He continued to take great care of us. And was always confident that my wife would get the that we came for. His positive energy and support helped us stay strong throughout the entire process. As for Lele McKoy, she is amazing as well. She fought hard for us. To officially get us through Mitsubishi 46's finish line. We felt Ms. McKoy's positive energy and support the entire time as well. She believed in us despite our rebuilding credit scores. Please make sure to ask for Omar a.k.a O2. When you walk into Route 46 Mitsubishi looking for a car!

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    Fette Ford - car_dealers - Updated May 2026

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