I drove through the rainstorm earlier this week, and the road flood partially ripped away one of the trays that were affixed under my Ford Escape. I was able to get it home and called Fette Ford Service. Rick Braun (service manager) booked Mobile Service to my home for the next day, and when Keith arrived, he was able to repair it without a problem. I have been doing business with the folks at this dealership for years, and they never disappoint! Thank you to both Rick and Keith! read more

Terrible. Stay away. Do not trust these folks. They will stall and play games. I wI'll never leave my car here again. I suspect foul play and will stop at that. Not worth the headache. read more

We went to Fette Ford ready to buy a vehicle. They had a sale sitting right in front of them, and their manager Paul managed to completely ruin it. My sister came with me because she is extremely good with numbers and knows how to negotiate a deal. As soon as she started questioning the numbers and doing the math, Paul's attitude changed. Instead of answering her questions professionally, he started getting loud and making sarcastic comments like, "What, did you look that up on ChatGPT?" No, Paul. She didn't need ChatGPT. She knows how to do math and knew exactly what questions to ask. Apparently, being challenged on the numbers was enough for a manager to forget how to speak to customers. His tone and behavior became disrespectful enough that I stood up and told him to watch his mouth and learn how to speak to people. We liked the vehicle. We were prepared to make the deal. We walked out because of Paul. Imagine losing a vehicle sale because you couldn't handle a customer who understood the numbers and wouldn't just agree with whatever was put in front of them. If this is how a manager at Fette Ford handles customers when negotiations don't go exactly his way, management should seriously take a look at how customers are being treated. We'll gladly spend our money somewhere else where asking questions and understanding the numbers doesn't result in a manager getting loud and disrespectful. read more

I would strongly advise anyone considering a used vehicle from this dealership to proceed with caution. I drove six hours to view and test drive a 2023 Honda Pilot Elite that was advertised as being in "like-new" condition. Unfortunately, that description did not match the vehicle I experienced. During the test drive, the vehicle began shaking noticeably once it exceeded 40 MPH, indicating a mechanical issue that should have been identified before being offered for sale. The dealership kept us waiting for approximately two hours while attempting to address the problem. During that time, we were left sitting in a room with very little communication. The salesperson repeatedly walked by but did not check on us, provide updates, or ask if we needed anything. We were told the issue was caused by a wheel weight that had fallen off and that the problem had been corrected. When the mechanic returned, I specifically asked him to confirm that a missing wheel weight was the cause. He stated that he could not confirm that. However, he assured us that the vehicle was fixed and that we would be happy with it. Unfortunately, when we took the vehicle out again, it exhibited the exact same shaking problem. At that point, we were informed that the vehicle would likely need to be inspected by Honda for further diagnosis. Given the condition of the vehicle and the lack of confidence in the explanation provided, we decided not to purchase it. Later that evening, I noticed the dealership had lowered the vehicle's price by another $1,000. The following day, I called to express my concerns about the experience. The receptionist stated that she was transferring me to a manager, but the call was disconnected. Since then, none of my calls appear to go through to the dealership. My concern is not simply that the vehicle had an issue--used vehicles can have problems. My concern is that a vehicle advertised as "like new" appeared to have a significant unresolved mechanical problem, and the communication and customer service throughout the process were disappointing. Based on my experience, I cannot recommend this dealership, and I would encourage potential buyers to thoroughly inspect any vehicle before making a purchase. read more

there's sale people at this location pocketing money on the side. Saying they'll get you a discount if you pay them on the side $500 down low and I was the idiot that believed. What a rip off, I should have told someone then and there but no I left paying 6000 down and $500 to the sales persons pocket thinking he was helping me. read more

Ordered a Mach E Premium here. There was no markup for orders, just a wait. We actually waited about 10months for the car. They rarely reached out to us about status during that time, which was okay as I wasn't in a rush. But I do know of other dealers that were providing their customers frequent updates. When the car finally came, the transaction went smoothly. The salesman Luke was great. They let us know when the car had shipped to NJ, and that we should expect it. They also did most of the paperwork before we arrived, so the transaction was fairly quick. No sleazy tactics/ addons when we arrived, apart from a documents fee. They also offered us the Ford Options credit, which was nice. Only complaint was that they are understaffed. Looked like some people were waiting a while for service. read more

Fette Ford - Unfortunately they Fette Ford sign is quite prominent on the black car. Need to remove that - Car Dealers Near Me - Clifton, New Jersey

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Just leased a vehicle over the weekend from Kenneth G. Lease Retention Manager. Kenny was extremely knowledgeable, very helpful and went over all of our options. He was personable and provided excellent customer service. If you're looking to lease a vehicle and are interested in the Ford fleet be sure to stop in and see Kenny you will be very satisfied with the process. Would highly recommend. read more

The most absolutely atrocious experience I have ever had in my life. Selling you the car is the first trip you get caught up in. After that, you realize they could care less about you or your vehicle. The general manager specifically treated me like I was a child and yelled at me after having taken my car in four times for a failed service since I bought my car if you can avoid please do at all read more

My service advisor, Ryan Keldar and manager need to take a class proper client care. I first had my Mache ( electric ) towed in due to many warning signals and no power steering. A week or 2 later my car was ready with a $1,400. invoice. I drove the car for 1 day and warning signals and no power steering again. This time I drove the car in. Ryan was there and when he saw the car he immediately pointed to the front bumper where there was a plastic section with a small crack and said "that's your problem", there is a computer and sensors behind there". I asked him to call my insurance company and explain that to them since it was caused by someone backing into my car. He said he would make the call. when I asked him a couple days later if he had spoken with the insurance company and he said "they never called him back". Then he told me to call them as it was between me and the insurance company. When I spoke with the service manager and explained that I felt like the service advisor misdiagnosed the vehicle when I first brought it in he snapped at me, nasty like, said " I am only saying that because I can't get insurance to pay for it". Fette has no concern for your satisfaction once you own the car. Ryan never called my insurance company. Service Manager had no concern for my satisfaction. Instead of customer care training Fette teaches their people how to deflect a complaint back on the customer and have a "No GAS" attitude !!!!!! read more

**UPDATED Review** I see Fette Ford now has Mobile Service. So I decided to try it out for my basic service appointment. They were on time & made several phone calls to make sure I was aware of them arriving. 2 Professional Service techs. not just 1 guy... 2 Guys. Very friendly. they told me about how long the visit would be, they did the Basic Service on the spot. took care of my needs at my location. A+ all around here. No issues, & like always gave me a readout & list of what they see I will soon need & or should address. This is the service you want from a dealer. I was impressed. & I'll be sure to try to do this Mobile service again. Thanks Guys - *6 Months Ago Review - (A Service Review of my most recent visit to Fette Ford ) Such a sad experience for such a long standing dealership. First, No one calls you back after you leave messages just simply looking for updates. No matter if it's the service advisor or the Service Manager. They had my car 2 weeks, to do warranty work - torque converter, front camera sensor & front breaks. Waited a week for the torque converter for my 2019 Edge. I was told they do not provide any loaner cars anymore. however, I was also told they were waiting on the camera, then after that was installed, they said that the bracket was broken & that the warranty would not approve of the bracket so they replaced the bracket. I was then told the bracket was $88 & that I'd have to pay that. I DID NOT approve of the replacement of this bracket. after telling them I would not be paying for this. I said I'd kindly split the cost with them. They agreed, as I drive off... I soon realize that my car seemed to make a sound after a complete stop. I return the Edge on Monday first thing in the morning before work, I was called back saying it was a loose bolt, it was fixed! However... I drive off yet again.. still making the same noise. I waited for 15-20 mins to have a service manager take a test drive with me so they can hear the sound. only after this.. did they realize that it needed motor mounts. 3 Weeks Total they had my Edge. a Ford Edge at 57K miles needing motor mounts? NOW READY FOR THE BEST PART of this Review... I was alerted on my Ford App that my car was no longer located at Fette Ford after closing hours. It was 12 miles away in Wayne NJ. I tracked it down to it's location. By morning it was tracked back at Fette Ford. After mentioning this.. I was told that this was not the case & no one drives customers vehicles home. I was told that I must of read it wrong & my tracking must of been off, because they "Checked The Cameras" & it did not leave the dealership. Soooo, from the last time I drove my car to the time I drove off the lot... My Edge now had 33 NEW miles on it. NO ONE TEST DRIVES A VEHICLE a total of 33 Miles!!!! I was Lied to. I trusted they would take care of me & my vehicle. I will NO LONGER be leaving my vehicle at Fette Ford/Kia/Infiniti over night. I no longer can trust a word they tell me. Be aware If you deal with Fette Ford's Service Department. They have a great Sales Manager in Chris... who took care of me when I purchased.. & who I called when I was looking for a call back after 10 Days. Such a bad experience!!! read more

I'm extremely curious about these 1-star reviews. So far, all I've gotten from Fette is a great price, fast service, extremely polite service folks, and plenty of communication. I can't speak for other folks, although I might speculate that anyone having to pay for repairs is never going to be happy to pay the premium to do so at a dealership. In my case, it is work specifically necessary to be done by Ford. I'm prepared for that and have my expectations set properly. I went in for my appointment and killed the service folk with kindness, and they did the same for me. I'll do business here over Quality Auto Mall 10 times out of 10. To give specific details, Quality Auto Mall quoted me 1 price for a diagnostic and then arbitrarily raised that price 5 minutes after after a few questions. They also claimed that the fee was separate from whatever service is done. Here at Fette, they quoted me nearly half the price of the diagnostic fee at Quality Auto Mall and were surprised it would not count toward the service. If you have a Ford, this is the right place to go for service outside of your trusted mechanic. read more

Have never experienced such horrible customer service. we bought 2 vehicles the same day. My infinite experience has been amazing! Ford, horrible bought the car 3 weeks ago have called everyday for the past 2 weeks to arrange for mechanical issues to be resolved, still awaiting a call back. Everyday told we will get a call. Have even spoken to management with no resolve. would not recommend to anyone! read more

Bought a used car there for $20k. BMW X1. The salesman told me their mechanics checked the car out and all was good. I had problems with the car shortly thereafter and have spent $10k on the car to date. But don't worry, mgmt called me and said they'll help me out and work to get me into another car. Would you believe they were offering $12k for the car back and wanted to put me into another loan for the new option? What snakes. DO NOT go there. Typical car sleezy dealership that I will never recommend or go to again. read more

The worst place in America to buy a car.. I bought a pre-owned certified.. with full of problems.. like the modem for ford pass not working.. the horn defective.. the rims bents.. tires no good . 3 days after I got the car. Had to take it to service. And now is 47 days and went 2 times for service and the manager say is not his problem. That I have to fix and pay out of pocket cuz warranty. Blah blah blah.. is the worst place to get help after u buy your car. Dont buy your car here. Recommend The manager os this place is not qualified to be a manager or trained to help unsatisfied coatumers read more

Worst customer service ever! I've had my truck there for 2 weeks for a recall and they still haven't fixed it! They won't give me a loaner and I can't get anyone on phone! I can't even get I touch w the general manager! read more

My salesperson, Deven was wonderful, super accommodating even patient with my husband!

I've now leased two vehicles from Fette Ford and both experiences have been positive. The salesman are very aggressive, more so than salesman I've dealt with at other dealerships, but I don't necessarily see that as negative. If you ask me, it beats waiting around for someone to come talk to you. They're one of the few dealers I've found willing to give you a 2 year lease with low mileage. Both of my leases have been 2 year, 21,000 miles. Routine service could be a little faster. I've waited up to an hour at times for an oil change, but they've never given me a problem with replacing defected parts that are covered under the warranty. Overall, I recommend this dealer. There's no negotiating on parts and labor that you have to pay for out of pocket, but my advice would be to never accept their original offer on a lease or a purchase (eg. They wanted $5300 down on my last lease, and we ended up settling for $3500). This should go without saying, but I know for a fact all dealers are the same so this is not unique to Fette Ford. read more

Purchased a Certified Pre-Owned Explorer here in November and I am still very dissatisfied with my experience. I live in NYS and I still have not received my registration for my vehicle that this dealership was supposed to handle during the purchasing process. After driving around for over a month and being stopped numerous times by the police like some kind of criminal for an expired out of state temporary license plate, I decided to call the NYS DMV. I waited on hold for over an hour for DMV to tell me that Fette Ford didn't transfer my registration to my existing plates as I wanted them to but instead filed for entirely new plates and I would be receiving those plates 2-3 months from the date of the request. So now I have renewed license plates in my trunk for a car I do not own anymore and new plates I do not want in the mail apparently. The buying process was pretty lame also... the salesman new I wanted this specific car so it wasn't a heavy lift on his end (he was more concerned about smoking cigarettes outside with his buddies). I wasn't afforded an opportunity to fine tune any of the financing (A total cash purchase, cash down on a loan, different banks and rates) I was just sat down in a room and told to sign. Wouldn't even gotten my $500 deposit back on my credit card if I didn't ask, they knew nothing about it.... and last but not least in the history of me buying god only knows how many cars over the last 20 years I was told to call my own insurance company on my own personal cellphone and inform them I need to transfer insurance to a new vehicle. I have never had a salesman not make the call for me from their desk and speak on behalf of a mutual client. Fette Ford needs to add professionalism into their business practices and not boast about how many sales they've made so far in front of the costumers. read more

First off, I need to say that I have used Fette Ford for nearly 10 years. I bought my F 150 in 2010 and I also purchased a Fusion in 2013. I always had a pretty good experience in both the purchasing and the service center. In November, I brought my F150 in because of a problem with my steering being very tight. I was told it would be $199 to diagnose the problem and if decided to let them do the repair, the $199 would be included in the price of the repair. They quoted me $1,700 dollars because they said the steering rack was leaking. I agreed to the repair and left the truck there. I didn't hear from them for a couple days so I had to call THEM and ask what was going on. They said the supplier sent the wrong part and I would have to wait for the new part. No problem. A few days later, I received the one and only call from them telling me it was ready and payment was due. I could only get there late that day after all the mechanics and service manager went home. I got in the truck and the steering was tighter than before! So I told the girl there I would have to come back the next day to drop it off again. This was the first big problem. On my invoice it clearly stated "tested for proper operation". Nothing in the steering had changed after $1,700 dollars. Later that day, I didn't hear anything still so I called and they said there was another problem. The steering pump was bad. Again, I had to wait for a part and a week later, they sent a wrong part again. 3 more phone calls after not hearing from them they finally got the part .. supposedly. After calling them yet again, they said the truck was ready and it cost me another $400+. So I go to pick the truck up in the morning almost a month after I first brought it in and paid them. I got in the truck and the steering still felt very tight but not quite as bad as it was when I first brought it in. So I said to the service manager that it still felt tight and his response was "it's a new part, has to break in". Really?? It was a new part when the truck was new! That was a ridiculous response. Again I looked at this invoice, and it clearly stated "tested for proper operation". So I left in hope that the steering would get better and it only got back to where it was at the beginning. Whatever they did to doctor it up to make it a little better until I got out of there wore off that same day. So now I'm out $2,200 dollars with no way of getting any money back or the truck repaired correctly. Twice I was handed an invoice that stated "tested for proper operation" when it clearly was not fixed. It was such a bad experience and I didn't wasn't going to get taken a third time because obviously no one at this service center was qualified to fix my truck. So just by luck, a coworker of mine recommended a mechanic they use. I brought the truck to him and after he lifted the hood, it took him all of about 5 seconds to see what the problem was. The steering post leading from the steering wheel was all rusted. A relatively simple repair that took them less than an hour to fix. Now... if someone brings a vehicle in for a steering problem, wouldn't you think that would be one of the first things they look for? There's only 2 possible reasons a service center at a dealership would do what they did to me. 1, they have really really bad mechanics that can't diagnose a problem properly, or 2, they are just looking for the most expensive repair related to the problem. I found out too late it's a dirty trick they use. They are going to get $200 no matter what for the diagnostic and what they do is find the most expensive repair related to the problem. So you're either going to be out $200 if you say no to the repair, or pay for the most expensive repair they can find related to the problem. TWICE I was charged for an unnecessary repair and if not by a stroke of luck from a friend at work, I would've had to pay a THIRD time to fix what was actually wrong with my truck. Just a completely dishonest way to do business. I'm writing this review simply to share my experience as a fair warning to what you may encounter with this service center. In 2 months of my truck being worked on there, I only received one single phone call and I was lied to constantly. It's very disheartening this dealership has sunk to this. A dealership I was satisfied with for nearly ten years. It's not surprising the owners got tired of responding to the negative comments here on Yelp in 2018. It's really sad. read more

Fette Ford - This is what none of the ""mechanics"" saw when told there was a steering problem. - Car Dealers Near Me - Clifton, New Jersey

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Bought my car in December and Kenny whom was my sales rep gave me a great offer that I couldn't deny. Bought the car , it was easy , quick and fun. Now I had an issue with my car and called service department, the service manager Jill was so amazing and helped me and even called me back to ensure everything was okay with the car. I am really happy to have made the decision on buying a car from them. Very happy with the service, they go above and beyond. read more

If you can avoid having your car serviced at Fette Ford then indeed do so. Repairs take an extremely long time to be completed. Communications at all levels is dismal. They do not supply loaner cars free of charge. If you bring in a disabled vehicle under the warranty, you will be hit with a bill. To even get the loaner I was forced to personally call Ford corporate offices to plead my case for over 45 minutes while the service manager was engaged in what seemed to be a conversation of a personal nature with a co-worker. read more

Had to wait 3 hours for an oil change and I had an appointment! It is always like this even though the place is empty!

I have been a customer for many years and have never been disappointment. My lease recently expired and received excellent customer service and a good deal. read more

Dealer lies. Car was serviced due to a recall on my expedition. Been a week and they have no clue what's going on and when will the vehicle be returned. And the guy that handles... is of course on a vacation. Great job ford fette. read more

I do not recommend this place for any type of car service. Had my car oil changed here, besides the 2 hour wait. They smoked in my car. read more

Fette Ford - Cigarette bud found in my car after oil change - Car Dealers Near Me - Clifton, New Jersey

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Had my car serviced on 11/15/21 for what should have been a normal, standard oil change. Picked up car and the entire drive side is filled with water and the driver seat is soaking wet. Nobody will help. Truly baffling. In addition to spending my entire day drying out my car, im going to be down another 100 plus in detailing. Do not take your car here. There are half a dozen Ford service centers within 15 minutes, Fette does not care about you or your car. If you can get anyone on the phone, not only will they not remedy the problem, they will ignore you. Wild. DO NOT GO HERE read more

the 1 star is because the manager was pleasent and handled it professionally as far as waiving my service fees. but not being able to pay them to actaully complete the necessary issues with my vehicle because the service center customer service assistant is so vile is pathetic. I had scheduled a pick up and drop of and had to Uber to just pick it up and speak to the manager. She had a distrusting and worrisome attitude. I couldn't trust it was in good hands. I'm a grown woman and she even told me " to call her after I talk to my parents" as if I was not the one going to be paying for my own services. I had to beg her to stop interrupting me so I could just ask basic questions about the issues. She told me to watch my mouth when I asked her to please let me speak. I remained very lighthearted around the issue seeing as there are many other Ford service centers to use. I even let her know that this is not a bother to me and I am not upset at all. I hope that she is OK because she seems to be very irate. When I asked to speak to her manager, she then told me that he was on break. I said that I would just like to wait on hold and she said no that he will call me back. Then I asked why I can't just wait and she said that he was in a meeting. Told me to " call her back when I talk to my parents " then hung up. I laughed called an Uber black and showed up and he was standing there fully available to speak. In person she carried on with the attitude in front of her boss. Laughing and making jokes has a 0.00$ out my service due to her poor behavior. pathetic Asol is her name she has bright red hair and toys all over her desk. She proceeded to push past me and make it as uncomfortable as possible. When he walked away to get my car she bucked at me and said I must be pretty interesting huh ? Disgusting. I would let her wash my windows let alone pay her to have my car service. She appeared to be very unhappy and undesired. I hope they find new help in customer service this is definitely why they have a 2 star rating overall. sales team was great but then your dealing with a troll when you need service On the vehicle. read more

Fette Ford - Just let your car break down if this is your customer service agent - Car Dealers Near Me - Clifton, New Jersey

Prepare to no have anyone answer any questions in svc. This place sucks. What a waste of a whole damn day. Spend your money elsewhere.

So far so good , Sean the service manager helped me an my family out with a Kia Soul issues we were having from the previous Kia dealership , an sean is a complete professional an very kind , he called us every single day to keep us posted , so Right away I felt comfortable with this guy , so then Sean asked me how else can I help you , an then explained to Sean about a current issue that I personally was having with my other vehicle, so then he told me to call sales an ask for John , an then unbeknowns to me Sean explained my issues with John , so when John called me he knew exactly what I was looking for an what I needed , an let's just say this , today I purchased a used great car , an I got the extra warranty with it, I paid for that warranty, lol.. so, so far I have had an excellent relationship with 2 guys from there , Sean & John , now let's cross our fingers an hope it stays that way..so sometimes you cannot believe everything you read until you see for yourself, most of the times certain ppl don't tell the full truth.. I made sure I was upfront an stern an honest with these guys from the beginning, read more

These people sold me a slightly used car with a ton of electrical issues. They also lied about the car fax and I constantly went back and forth with repairs until I just gave up. When it was time to contact services their was always a delay and run around with the repairs. read more

I am very satisfied with the recent customer service provided by Fette Ford of Clifton. They took in my vehicle for service in a very timely manner, the text messaging and communication this dealership provides was second to none. Everything here was seamless and hassle free. I am very happy with the service delivered here. read more

This place is the worst dealer I ever dealt with. They never return your phone calls, they switch cars from one deal to another. You think you are working on one deal and then they tell you thats not the car. I went to turn in my lease and they told me there's only one sales person who does the returns and he's off today. I asked for a manager and the salesmen said "go find him yourself "! They are the most unprofessional, rude people I would never recommend them! Do not go there! read more

This place is a ripoff and possible criminal activity. You bring your car in for a certain repair, but they change something else that has nothing to do with your issue and charge you 800$. And your car is still not fixed. The credit card company legal department had to get involved. DO NOT BRING YOUR CAR TO THIS PLACE read more

This is a great dealership with great pricing and selection. They are courteous and fair. Family owned for 60 plus years. Have always had a great experience there. read more

If I could I would leave this place a negative star. The service department is absolute dog sh*t. The service manager Steve will play phone yah until you give up and stop answering. I've taken my car to get an alignment and to fix that alignment 4 times. Do not go here stay far away. read more

Went to get my car serviced at fette ford, got a new guy named Vadek, he was very rude. Seemed to be servicing car at random. I was there when they open and my car wasn't seen until two hours. I also had an appointment and I was the first car taken. This guy needs to be fired! read more

Seriously never a dull moment with Fette Ford. I drive a Ford Fusion that is only 8 months old. I brought the car twice to Fette Ford for service. (Oil change/tire rotation/wheel alignment). Today the technician working on my car informed me that he is unable to locate my wheel lock. I told him that I brought the car in twice for service and he verified in the computer that I truly did. The wheel lock was misplaced my the previous technician working on the car. Fette Ford did replaced my wheel lock. read more

Fette Ford - Car Dealers Near Me - Clifton, New Jersey

Stay as far away as you can from this dealership. I bought my first explorer from them. I was very excited to finally get it and boy was I disappointed!!! From the moment I took the truck home I had nothing but major issues. Fette ford kept telling me that nothing was wrong with the vehicle. Well, I took it to All American Ford Hackensack and they immediately saw and heard my issues. Great customer service at All American. Fette ford sold me a lemon!!! Never trust them. read more

Fette Ford told me I need a new battery and is unwilling to replace a battery bought from them 6 months ago. I have showed fette Ford my receipt. I would be very afraid to buy a new car that I needed a warrantee on from them. read more

Purchased brand new vehicle from this place along with an extended warranty, on screen stops working staying on even when car is off causing battery to completely drain. Called for service told me 3 weeks for appointment.. explained to them this issue is causing my battery to drain and need a working vehicle. They told me basically too bad 3 weeks is best they can do. Spoke to service Manager Steve Roman. He was not willing to help me out in any way. Horrible customer service will never buy or do business here again. Do not do business here service department is horrible. read more