Purchased brand new vehicle from this place along with an extended warranty, on screen stops working staying on even when car is off causing battery to completely drain. Called for service told me 3 weeks for appointment.. explained to them this issue is causing my battery to drain and need a working vehicle. They told me basically too bad 3 weeks is best they can do. Spoke to service Manager Steve Roman. He was not willing to help me out in any way. Horrible customer service will never buy or do business here again. Do not do business here service department is horrible. read more

Andrew O sold me a used Subaru Forester. He didn't know the vehicle's history and turned out it had a faulty aftermarket alarm that broke as I was driving off the lot. Andrew was willing to help me get a decent price though. I was told my Paul B, the finance manager, that the extended warranty I purchased would cover certain problems we identified with the car. When I took the car to get repaired, the warranty covered nothing. I feel lied to by Paul. Moreover, they are moving at a glacial pace to refund my warranty. In general, once they sell you the car, they are unwilling to return any call or keep you as a customer satisfied. read more

Fast and quickly,I only wait 15 minutes for oil change,great job on inspection my vechicle .

If I could give them no stars I would. I don't typically go out of my way to write reviews unless I have that bad of an experience but here it goes.... I am a first responder who purchased a ford vehicle and called during this covid pandemic because my car needed its first major repair and I had some questions. Whoever picked up the phone picked up like it was a spam call on their cellphone. The man was extremely unprofessional and gave me the impression he couldn't be bothered with my question. The experience left such a bad taste in my mouth I was almost tempted to go to the dealership just to put a face to this man who works for an American brand like ford but can act so insensitive, unprofessional and inhumane when everyone is going through tough times right now. read more

BULLSHIT!! thieves, liars,and yeah yeah yeah guys If u buy a car from these LIARS, that will be your biggest mistake! I bought a car that has NEVER been checked for the massive oil leak they will yes you to death to make sale and will not honor anything & god forbid The people who do the plates do their job Snotty ghetto sales people and service read more

I agreed to withdraw my Fette Kia review and I see effort has been made by someone else to remove it--however, the harm allowed to Fette customers is in need of public awareness, otherwise it will continue. read more

Fette Ford's Service Dept is only concerned with easy money, not actually diagnosing issues. They refused to perform warranty work on the safety features on my 2020 Ford Explorer and did not respond to voicemails/emails at all. The general manager does not answer his phone, or respond to emails. I recommend they change the Service sign to just say Oil Changes if they don't want to do any real work. read more

I would give Fette Ford a perfect score because I've leased four cars with them so far. This time I had to turn in my lease during the quarantine. Everything went well. The salesmen Paul and JC were great. I also dealt with Kenny G. How I feel now is once the deal was made it's out of sight out of mind. The reason I say that is because I left my EZ Pass tag in my old car and no one will get back to me to see how I can get it back. I called and texted many times. Now I have to report the tag stolen and pay a fee. Very unprofessional. I'm not happy. read more

Good Afternoon, I would like to share my experience with Ford and it's dealership, Fette Ford, out of Clifton New Jersey. I have purchased a brand new Saleen/ F-150 from them on March 24, 2022. I received the truck with check engine light on, however was advised at the time that it will clear itself. Well it did not, on a top of it I have found more issues with this vehicle. I discovered a coolant leak and that my steering wheel controls don't work. I have dropped the vehicle of to the dealer on Monday, March 28, and as of now, April 27, it is still there! Fette Ford claims parts issues, however it does not justify their lack of communication. I had to call everyone, from sales rep, service rep. service manager and general manager to try to get answers, which were not conclusive nor satisfactory. Better yet, I still have to make payments on my $110000 truck which I don't even have! Unfortunately for me, nobody from Fette Ford cares! I can't imagine that this is the way Ford treats it's customers. I have never ever had such a terrible experience with purchasing any vehicle, specially brand new one! I have had a lot of trust in Ford, I had convinced my wife that this will be reliable, safe and great truck for our family, now I look like total fool! Please let me know if that is the way Ford does business now days! Kind Regards Antoni Sent from my iPhone read more

Stay away from this place!!! Worst service ever. From parts department to service atrocious. Takes them forever to do anything and absolutely no communication what so ever. Save yourself a headache and find another location. read more

I've owned 9 Ford vehicles and purchased two from Fette without an issue, and even appreciate the Finance department there as they don't hard-sell warranties the way other dealerships do. The single star is specific to the service department. I gave them two week's notice that I was bringing my car in to address a recall, but the part wasn't ordered in spite of this and they kept my car for an entire day, supposedly to wait for that part. They never told me this so I called 7 times throughout the day for a status update but none of the calls was picked up except for one at 4 p.m. during which I left a message that was unreturned and one at 5:30 p.m., during which I was told that anyone who could tell me about my car went home at 5 p.m. so I'd have to wait until the next day. I tried repeatedly to get transferred to a manager because I was unable to leave the car until the next day, but I was told they were all unreachable. My calls were unanswered, my messages were ignored, and I was denied access to my own property when I requested it to be returned to me without the repair. I was as irate as anyone would be under these circumstances, but because I was upset I was treated rudely and was personally ridiculed. I felt unsafe while on the property so I had to leave to be safe. I will end with a warning for you to read these other reviews thoroughly and to go to a different Ford service department or to a private mechanic. You as an owner are entitled to information about your property and emotional trauma is certainly not a fair expectation when conducting a business transaction. read more

You can see from all the bad reviews that this place's service department should probably face criminal charges. The glowing good reviews are probably posted by Fette. They charged me $160+tax to diagnose a problem and said that they had it in writing that my wife approved the charge when she brought the car in. When I asked to see the signature, they said something about the iPad not working! They also charged a hazardous waste fee to perform the diagnostics. By their own admission there was no repair work done on the car and no hazardous waste to dispose of. But they charged it anyway. I felt intimidated and agreed to pay $87 to get my car back so I could get out of there. I'm even a little afraid to write this review as who knows how they might retaliate. read more

With so many Ford dealers in the area I have no clue why anyone would use Fette Ford. These guys care about one thing and that's getting your signature & check and then they are done with you. No responses to emails, texts or phone calls. When someone finally gets back to you it's nothing but excuses. This dealer sucks and I wish I saw that they had 2 stars with over 70 reviews before giving them my business. Lesson learned. I'm confident in saying that ANY OTHER Ford dealer in the area will give you better customer service. Wish I could give less than a star. read more

I was referred to Fette Ford because of their inventory and was introduced to a salesman named Luke and he was great to work with. I'm not a fan of the process of car leasing or even walking into a dealership but I have to say Luke made the leasing process a pleasure and simplified. He worked hard for the best deal for us and followed up with us even after we leased a truck. I would definitely refer Luke to anyone that wants to lease or purchase a Ford vehicle. read more

I have leased 4 suvs with Fetty Ford. I called 1/4 for routine check up and that I was receiving a message that the powertrain was in fault. I called service and was told that the earliest appointmnet was 2/3/2021. One month wait?????????????? read more

I requested service for my Ford transit van 2018 . The truck has an electrical problem . I'm using this truck for my business and I own 18 ford trucks. It was my first time I brought the truck to this dealership. I believe that will be my last. They have my truck there since may 14 th it is about 3 months now. not that the truck is not fixed yet but no one of their service department ever returns my calls. I am calling every day for weeks now but they don't care. Today I called Ford headquarters direct and I filled a complain. I will wait to see what they will do and after that most likely I will give the case to my lawyer. DONT EVER BRING YOUR TRUCK THERE FOR SERVICE THEY DONT DESERVE YOUR BUSSINESS. read more

Recently purchased a new vehicle and must say it was the bumpiest service from beginning to end. Should have went elsewhere for my purchase. Salesman not as knowledgeable and always having to seek information from others and leaving you on standby all the time.No Appropriate guidance , and once they have your money it's good riddance. Salesman appointed do not respond to you in a timely manner and things are not explained fully. They did not make my first time new car buyer experience a professional , thorough and comfortable one. Waited a long time for plates and had to drive with expired temporary plates for some time. I had to find out on my own that plates were siting at dealer instead of notifying me. Don't expect proper follow up from this place.They do nothing to compensate for incessant aggravation . So dissatisfied with the complete experience. Advice do your due diligence . First impression and excellent customer service is of the esssence. You won't get that here.I've left used car dealership feeling amazing. I felt like crap on this one. read more

Came in for a scheduled oil change and 3 hours later no one can tell me status of my vehicle. Extremely disorganized service department. Save your time and money and go elsewhere Hate to have my time wasted read more

In the end, Fette issued us the compensation check, which included two months worth of car payment, and the cost of our rental. Our hours and hours of trouble were not compensated. In the end, we concluded that Fette or indeed Ford in general was wholely unprepared to support a plugin hybrid. read more

This is the absolute worst dealership! Do not waste your time!!! To keep it short, I went to the preowned section (Ford). The salesperson and manager were extremely confrontational and unwilling to negotiate at all. If they were even slightly reasonable, I would have purchased a car. But I will spread the word for everyone to avoid them. Now I see why they were claiming they haven't met their monthly numbers. Stay away. There are plenty of other dealerships around. Do your research. They were charging me the same price for a 2011 vehicle as a 2014 vehicle!!!!!!!! read more

One star is too much. They sold my family a car with bad parts that came from a junk yard!!!!! There was a hole in the gas tank. Thank god we are ok. The sales manager is the most unprofessional human being I have ever seen in my life! You can't curse at customers!! NEVER AGAIN. read more

Fette Ford - Is this what your tank should look like???? They didn't even care. - Car Dealers Near Me - Clifton, New Jersey

This is absolutely the worst dealership !!!! THE WORST!!!! If you have an issue with a car you purchase or lease they will NEVER and I promise you NEVER fix it!!!!! They will keep you car for two weeks, claim they fixed the problem then you find another or the same problem they claimed to fix..... Then bring it back and wash and repeat... Wash and repeat.... I think you know where I am getting at! Lol. WORST customer service!! If you need help expect nothing because that is what you will receive! They are UNPROFESSIONAL!!!!! This place is an absolute nightmare!!!! If I could give negative stars I would. If your transmission fails you and you car stops and almost caused a crash guess what.... THEY DO NOT CARE!!!!!!!! They will say they fixed it and can you guess what happens? Noooo they did not fix it.. Or they do but end up breaking something else!!!!!! . MORAL of the story : DO NOT DO BUSINESS WITH THIS DEALERSHIP!!!!!! read more

We'll have your car ready by end of the day. 3days later... This is a common experience if you make an appointment and leave your car they'll basically forget about your vehicle. Only way to get anything done on it is to either wait 8hrs there or keep calling every hour until they have an update. They almost never repair any issue I've had. So I constantly come back for the same thing. Which then they act surprised like wait it's doing what?! What they do however is call you up about unrelated things to your problem and try to push overpriced air filters or trans flushes on you. Then they shuffle you around service managers it's like no one works at this place and they never have answers. As for buying a car I work in sales and I am very good at negotiating what other ppl have said is true They overprice vehicles. They do the wait game. 5 reps and managers later maybe we'll see a price. Bait and switch all day. Be careful what you sign they tried to put me in a 72 months payment schedule. When I got to the finance manager they tried to tell me I had shit credit. I have a 750+ good try tho guys! Their vehicles do not get inspected for used cars. My truck the brakes were shot their was a broken light switch alignment was off. I had a window issue. It's been a headache ever since I bought it. The battery went 8monthd later. I've had valve problems and all sorts of minor stuff. Even tho they swore up and down it was in great condition. I only bought this Lincoln MKX with 35000 miles on it. Luckily I forced them to fix this stuff. Some I had to pay too But other ppl aren't as aggressive as I am so I can only imagine. Buyer be ware! read more

Avoid...Claimed to have a base model Explorer in stock, only to call me back the next day and say it was gone...sales rep immediately started trying to sell me an XLT Explorer...didn't listen when I told them I was only interested in the base model, then told me I wasn't "being realistic" when I said I couldn't afford the XLT they wanted to sell me for 42,000 dollars. After that, the rep made some inane comparison to a deli owner and me only paying half for a sandwich. Right, I didn't get it either. (And I've got screen shots of the texts to prove this all, if and when a customer service manager tries to respond to my review and tell me I'm lying about it, so don't even go there, Fette reps.) Then, the internet sales rep called me and flat out lied, telling me the 0% Ford financing programs weren't available on the base Explorers (they are, right off Ford website), and I should buy an XLT instead. Then, the rep tried to tell me that there was a shortage on Explorers (apparently he hasn't checked inventory on other dealer websites) and that's when I hung up on him. I understand that dealers are trying to sell cars, but the deceit and lies are where I draw the line. I'll work with another Ford dealer on this Explorer, maybe you want to consider doing the same. 42 1 star reviews out of 77...I can see why. read more

After having a terrible experience at another local Ford dealership, I wanted to give Fette Ford a try based on their reviews. This was the greatest decision that I could have made for myself. I met with Manny and told him about my financial situation and what I was interested in for a new lease. After speaking with the finance manager Anthony, they offered me a deal that was better than my previous lease! Manny and I test drove the new 2014 Ford Escape and I loved it. He took the time to show me the details in the car and answer any questions that I may have had. His patience and personality truly made my experience so positive and I cannot thank him enough. As a young woman, it is very intimidating walking into a car dealership because you never know what to expect...not only did Fette Ford meet my expectations, they by far exceeded them. There was one tiny blip that happened during my deal, and it was taken car of immediately before I even had time to worry about it. I would never go to any other Ford dealer after my wonderful experience at Fette Ford and would highly recommend seeing Manny at Fette Ford for any of your car needs. I am now happily driving my new 2014 Ford Escape and have a different perspective on how I should be treated when buying a new car. Thank you Manny, Anthony & Fette Ford! read more

My husband and I just purchased two cars from Fette this week. I am leasing a Ford Escape SEL and my husband in financing a Kia Soul. We were beyond happy with the service we received from Carlos, our salesman, and the rest of the financing team. We had two trade-ins and they made everything smooth and simple. We will definitely go back to them when it's time again for new cars. We will also be using them for service. They just received two loyal customers. read more

Fette Ford - Car Dealers Near Me - Clifton, New Jersey

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The purchase was great. Good people, good car and good price. The problem is, as soon as they get the check, they forget who you are. I purchased a certified pre-owned Explorer. Good sales experience but extremely poor after the sale follow-up on promised actions. read more

I recently reached out to Fette Ford to answer a recall notice that I received. I was told that I had to wait over 2 weeks for an appointment. I know that it's been busy returning to work, but, 2 weeks to fix a recall? I asked the operator, if I had to drive 2 weeks with a potentially dangerous part in my car...they had no reply. If you can't handle questions from customers, then perhaps you shouldn't be serving the public. read more

I have to start with my car buying experience here was good. I say good because I knew what i wanted, how much i wanted to pay and I wasn't going to let anyone push me around. They were very helpful. However when I went to pick up my car, there was a headlight out and the tank was on E. I had to ask them to give me gas which is absurd. I had to go in another day to get the light fixed. It took two hours. for a light. Fast forward to me going in for one of my free oil changes. That takes 3 hours. for an oil change. While the sales department for this place is well-run. Their service department is a complete mess. It is literally not worth it to me to go in for my second free oil change because they can't handle it. Yes, i understand the employees are doing their best. But either hire more staff or accept less customers. All in all, I would recommend buying a car here, but only if you know what you are doing and don't expect to get it serviced there. read more

For the KIA side of this place... Absolutely horrible experience. Never in my life did it take me 9hrs to buy a car. (Not exaggerating). I walked in wanted a ford... and walked out with a KIA, how that happened, is beyond me. Needless to say, so upset. Had to go back 3 separate times, because they just couldn't get the paperwork right. in result of this, it was sent to the bank late, and my first payment is considered late. When I got my FIRST invoice, it already had an amount due on it that was "past due". THE FIRST INVOICE. I had to pay 2 car payments at once because they failed to get the paperwork out on time. And by the time an account was created at the bank..I was already a payment late! Stay far away from this blood sucking place. read more

Absolutely horrible service department. (Related to a service on my Kia, but they are the same service center as Fette Ford) My first experience with them was trying to use their online appointment system to set up and appointment for today. I set it up and receive a confirmation email saying that my appointment is set. I showed up today at 8 AM (the time my appointment was set for) and they tell me that they have no appointment set for me. Luckily, they apparently had available spots for that hour to take care of my car. After talking to them, they lowered their OIL CHANGE price from $45 to $40. Mind you, this was only after I had shown them a coupon for their "The Works" service, that includes an oil change as ONE of the few services. How much is that service? $40. So instead of giving us a discount, they are charging us the price for "The Works" service, but only changed our oil. Additionally, because we ran into a problem with our appointment, I asked if it was better to call to set an appointment or try using the online system again, to which the head of the service department said "use whatever you prefer". That is not an answer to my question!!! Their online appointment system is horrible, and apparently needs to be routed through a third-party company back to them, which means that unless you plan to have your car checked out a month in advance, probably not a reliable system. Additionally, when I tried to call them THREE HOURS after I dropped off my car, they did not pick up, though I called them FIVE TIMES. I called them at the four hour mark, only to be told that the car was JUST taken care of. To take the cake, the lady on the phone when they finally picked up told me that I was told to come in at noon to pick up the car. THIS NEVER HAPPENED. The man who took my car when I arrived told us he would call us when the car was taken care of, which never happened, and that he told us to at the very least show up before 2:30, since that is when they close. In conclusion, they had failed to properly schedule appointments, rarely pick up calls (I count that I called at least 9 times in the span of an hour to finally reach them), they take forever for something that would take any other typical garage 15 to 30 minutes, and they will do whatever they can to pull as much money from you as possible. This place is so close to me that I felt that it would be convenient, but after a FOUR HOUR OIL CHANGE, I'm never going to this place again. Also, their check engine light diagnostics is $80?? Just save yourselves the trouble and go find a small, local garage instead to help you out. I'm not even going to bother to come here ever to buy a car, I just cannot stand to do any business with them anymore. read more

I took my car for a quick software updated and the service guy came back and told the I needed a new engine on my car . Nice , I 've got an extended warranty so it's not an issue .I received a call after a few days to take my car to them for the service, but when I arrived , they had no car rental the fit my my daily commute so I decided to leave and wait for another phone call. i have been waiting since October 2020. I then tried to reach out to the service manager. through email, phone calls and no reply. Fed up and frustrated, I decided to take my Ford Escape 2017 to another ford dealer and discovered that there were not issues with my car and there no need to replace the engine . Now I understand why I have never received a management phone call back. That's wrong and unfair to me , as a customer and I wonder how many customers are told by these people that something is wrong with their vehicle . Perhaps this is what we love to learn about. I'm curious what they did with a new engine that was going to replace mine. Unacceptable I would not trust this dealer ask for a second opinion. lets see now if anyone responds to the reviews or how long this reviews staying posted read more

Stopped by one Saturday afternoon with my husband. We had been thinking about a new bigger SVU and the Explorer was one of our top choices. Met with a sales rep who showed us the car, deals and talked about our current cars. Went home and thought about it. We called the rep and said if he could work out a trade in deal we would consider getting the car. After looking it at it again, we decided to see what offer they could make us. Trade in was a Jeep Patriot with $13k+ still owed. We had some back and forth and decided to trade in the Jeep for a lease on the Explorer. We are still nervous of leasing since it's new to us but they got us in and out fairly quick. One downfall- our last dealer didn't bother to call us when my plates came in. I remember telling them to not let this happen again and yet, it did. Also, they decided to inform of us some finer details regarding the lease while sitting with the finance guy. Not too happy about having an extra charge added to our monthly payment when getting ready to sign the papers. Overall experience- pretty good. I'll give them another try when our lease is up. Maybe they'll clean the car a bit more carefully next time too. I'm a very loyal customer so I'll give them a chance to really earn my business. The car- love it but wish the 3rd row was easier to get into... Never heard back for this workshop I was supposed to get invited to so I could learn more about my new Ford. read more

Fette Ford - Overall good look - Car Dealers Near Me - Clifton, New Jersey

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I requested to come in and see a car I found online. Upon arriving I was allowed to test drive the car, and when I returned, I was told the car had been sold on the internet the night before. Then, the story changed and apparently it had been in the negotiating process for days. The manager came out and said they would speak to the person who bought the car, and see if they would be interested in a different one. After "speaking" with the supposed other buyer, they apparently convinced him to take a lease. Then when I let them know I was paying cash, suddenly the other person is interested again and is willing to pay $2k more than sticker and finance the car. Lie after lie, Michael and the rest of the team are absolute sleazy car-salesman. I wouldn't trust them or ever give them business, as they will lie to you, waste your time and jerk you around. read more

I DO NOT RECOMMEND!! If you are looking for a Ford DO NOT visit Fette Ford of Clifton. I cannot believe the customer service. They are only looking to rip you off! I had the worst possible experience. Maybe that's why they still have so many cars on the lot!! They also advertise the completely wrong prices on their website. Nothing is accurate. As far as leasing, the dealership tells you the price is about $200.00 MORE then what they tell you on the website, this is the biggest case of false advertisement I have ever seen. Complete waste of time!!! I will never shop with any Ford as long as I live let alone Fette Ford! The staff gives Ford a bad name. read more

4 days ago My experience at Fette Ford throughout the multiple times I had dropped off for oil changes always had "an incident". 1- I was the first person in quick lane. After registering as first person and rushing to my job 1 mile away to open front door for staff, I returned and found my car had not been checked because the service manager had decided to take in 2 of his buddies that were behind me on quick lane. I had to wait in a nice waiting area but there had been a reason for me to be there before opening hour. 2.- I dropped car off at 5:45am and left key in overnight with my info. At 4 pm while I was working and in between cases in OR, I called to find out that my car had not been seen. I was initially told it wasn't there. They eventually found key in drop box "it got stuck " 3.- My engine broke July 17,2020 I had car towed to dealer, I waited 2 hours, walked around the lot several times including A Fette staff member. I called the tow truck company which informed car had been dropped off and key was "at front". That was just the beginning of a long 5week dilemma with calls to Ford Consumers affair Tashoy Deere, advised to pay out of pocket to have my car towed back to where I purchased in Pennsylvania because my Ford Escape 2018 which had also been recalled for powertrain coolant leakage would get fixed sooner than NJ. Obviously, once towed to a different state Tashoy Deere transferred case to Brendan Moore which constantly cut and paste his notes at the end of a Friday and never had a resolution. *The generic cut/paste response to everyone when a review is given is below. As a customer, I know with my incident they could easily look me up in system and call my number if they were truly sorry to get my feedback Response from the owner a day ago Thank you for taking the time to provide your feedback, Amy. We're sorry to hear that your experience with us warranted in a 2-star review. We'd like to the opportunity to speak with you regarding this issue. Please call us at (973) 779-7000. read more

I bought out my Kia Soul EV lease in JUNE 2021. I love the car. But I cannot get any customer assistance from the dealership. In error, Hyundai/KiaMotorFinance, their business partner collected $840+/- tax when the closing was processed (remotely due to COVID). I was unaware of this till I went to update my registration with NJDMV. NJ does not collect tax on electric vehicles (since 2005, thought someone would have gotten the memo by now). I have made numerous calls to KiaMotorfinance submitted my concerns in writing and followed up with NJ state tax exempt form at their request and continue to make weekly calls to them and to my Fette dealer. I was laughed at by a manager who derided my frustration and despite emails and calls to leadership I have yet to get a return call - requesting that someone who deals with KiaMotorFinance reach out to their trusted business partner (as recommended in the BBB reviews for said company) It is now 7 months in and there is no resolution in sight and a week after a tepid reply to my most recent email zero concern or courtesy from Fette. Crickets. Nice doing business with you. Guess we'll see you in Small Claims. read more

I had a very bad service experience. I had 65K miles on my F-150, and a grinding in the driver wheel at low speeds. So, I scheduled appt for brake service, which they gave on Friday for Monday. I thought, that's great. But no...that appt was just to speak to the advisor, it turns out. You then enter the queue for diagnostic, and then another queue for service. Ok, fine, whatever, I'm here, so let's go. The advisor proceeds to tell me, "this will be very expensive." I said, um....compared to what, another dealer? What do you mean? She says, "listen, this is my opinion, but definitely over $650, and that is a lot for me. Maybe not for you, but this is my opinion." Ok, are you suggesting I go somewhere else? She says "that is up to you to research, but I think this is a lot of money." I never said it wasn't, but I don't even have a diagnosis yet. So, after 2 hours, and no diagnosis, I seek her out and ask for an update. Mind you, I haven't bothered anybody once this entire time. It isn't done yet. I ask, well what was the point of the appt, if I am waiting for 2 hours? She says, "That appt was just to take to me. I have been doing this for 10 years, and you have never been here, and this is how it works." OK, no need for attitude, but fine. She is at the screen and lo and behold the quote was there after all. This isn't going well so I ask her 3 times if there is a supervisor with which I can speak, mainly to know how much longer this will be and we just aren't connecting. She says, "I am your advisor, I make the rules, and I am the only you speak with." Ok. I ask for the diagnostic, and she proceeds to summarize things on her screen and tell me what I do or don't need. I didn't really think that was her place and I ask for the printout, or quote. She refuses. Rather, she shows me her screen, but says don't turn it any further. I am on the other side of her desk. OK. As I ask about the lines on the screen, the price clearly states $120 per hour for labor. Now, here is the best part, she says, "But I am not going to give you that price. I am going to charge you $200." What? At this point, I ask to speak to a supervisor, who has a sign on his desk, called "Chaos Controller." That should tell all you need to know, why would they need that? But bfore I get there, she tells me, "you don't want to speak with me because I am a woman." I told her, stop right there, you are out of line and I am not speaking further. I spoke with the "Chaos Controller" who just gave me a blank stare and could only say, "she couldn't have said that, she hasn't worked here for 10 years." Really? I asked him why you have one price but I am told I will be charge another. He says, "we just haven't updated our system." I told him, please just give me my car back and let's go our separate ways. Thankfully, he was helpful and he went and go the car and I got it back without further ado. The service advisor was incredibly blunt, rude, and incredibly judgemental and I don't know why. I would never go back there. read more

On 10/27 I visited three dealerships before coming to Fette Ford. They were all a waste of time. I went to one dealership that tried to slap me with an "Appearance Tax" only to take it away 30 minutes into negotiations. Kenny Gilyard helped me get out of a lease (over miles) and finance a new car in a smooth and easy process. He was extremely knowledgeable and didn't waste my time with gimmicks, lies, and nonsense fee's and taxes. Gave me a really good price, worked with my credit, and made my time at the dealership actually pleasant. He`s a great guy and I highly recommend seeing him. read more

Very unpleased with my experience with fette ford. I was looking at a slightly used car they were selling online. After speaking to not one, but two salesmen, i was assured the car was in mint condition. I made the hour long drive up to them, and as soon as I got there they sit me down and tell me that the car has been modified, it has a check engine light on and the factory warranty has been voided. I figured id take a look and when i got in the car i noticed that it smelled like smoke. Why did two of their "professionals" lie to me and waste almost 3 hours of my time? read more