AWESOME CUSTOMER SERVICE!!! Ramon was very helpful and informative with my needs when it came to…read morepurchasing my car!!! Will definitely come again and recommended him to my friends and family!!!

The advertised a used car for 15k, but when you get there, the price is 20k. Most of the…read moreconversation was pressuring me to use their financing vs my own so they would get a $800 kickback from the bank, or about why the 5k "optional" increase was so good since they certify the car. Then they pulled up the car fax to tell me how good everything was, skipping over the ACCIDENT HISTORY which I already knew about, having ordered the carfax the night before. When I asked to just buy the car without the certification, I was told that I could "make an offer," insinuating that they would refuse it unless I paid 20k or financed through them. Not worth my business.

Let me start off by saying I called the manager the manager set up everything for me then when I…read moregot in there Melissa took care of everything that I needed the guy that did the loaner car had me all set and ready to go and my mechanic George did a great job I was highly impressed and treated very professionally and they made sure that anything I needed was addressed Melissa is on her game she made sure that I did not leave there unhappy at all I highly recommend this team and broken Cadillac for now LOL they definitely treat you like in A Plus customer thank you guys for all your help specially Melissa hopefully I don't have to see you again but it looks like I'll be seeing you soon to get a different car anyway I highly recommend everybody to go to broken Cadillac because they treat you like an A1 customer no matter who you are have a happy New Year and thank you for all your Professional Services Sincerely yours Jamie breitfeller

Please fire your customer service. Sales guys were pretty good, but just please fire those two…read moreladies that somehow you allowed to be customer service reps. Embarrassing for brogan cadillac.

One of the tire was having issues, turns out the rim was cracked. I got appointment for this…read morelocation within 5 days, whereas Paramus location had a month long wait time. The technician identified the issued and put a new rim, all done with 90 minutes. I had the wheel and tire protection plan, so only paid the deductible of $25, instead of actual price over a thousand dollar. The representative kept me in the loop throughout the service. Was such friendly service. Loved the waiting room. They had small snacks like chips and cookies. So glad to have this new location opening up.

Lack of Transparency on change of interest rate…read more I'm sharing this so future buyers double‑check their financing rate and promotion packages **before signing on the delivery date**, as Tesla will not tell you even if the rate drops. The financing rate had been lowered from 2.99% to 0.99% two days before my delivery. At the time of the delivery, Tesla did not let us know the rate has been dropped and we signed the documents without knowing the changed rate. Because of this, I ended up paying over $1,000 more in interest. Tesla told me they had *no obligation* to inform buyers of a rate reduction on the delivery day. When we brought up this issue to various people Tesla advised us to contact, they did not respond to us for a month. After weeks of waiting, Tesla offered only three months of Premium Connectivity (worth $30), and later said they could give total of $60 "because I requested it," not because they acknowledged any wrongdoing. I refused the offer because it does not address the actual financial loss caused by their lack of disclosure.

I have had my Corolla serviced here since purchase and they are alway timely with appointments…read more Staff has been a pleasure, always greeted and treated fairly. One of the most transparent dealerships I have been to when it comes to recommended service for your vehicle.

I have been leasing vehicles from Toyota Universe for over 12 years, and am very happy with my…read moreSalesman, Armand. He gives me the time and assistance I need when ready for my new vehicle. I have never been disappointed with him or the financial dept. when I re lease my new Toyota. I live in Orange County NY but travel to the Little Falls dealership for all my services, because they take care of everything promptly, and with expertise care, while being very professional and gracious. I recommend this dealership, as I have referred many friends and family who share my feelings of satisfaction. Christian, the boss, runs a successful dealership, whenever I am there I have never been disappointed. Ask for Armond, he will take good care of you!

The office is clean and neat, the location is very convenient. I enjoyed being their patient very…read moremuch and my treatment has been a life-changing experience for sure!

worst dealership i ever experienced my whole life! do not ever buy here! they sell car a that…read moredoesn't have a title and never response to any messages! bought our truck here last january 30, and still no tags, to find out that they don't have a title on this! they don't offer solution or something to make customer happy. they will just ignore you. they will reply to a review to email someone who doesn't reply as well just to show people who's reading the reviews that they are concern! don't ever buy here!

Nice family business. Corey and all the guys are honest, upfront, and friendly. They gave me a…read morefair deal and I'm happy with my exchange. - Thanks guys

Great family business, Ryan and all the staff at Grand Motor Sales are very knowledgable and…read moreaccommodating. I bought my first work truck from them and i couldn't be happier. ! I would highly recommended to anyone looking to purchase a new or pre owned car!

Omar A. Firozvi (goes by the nickname O2) is the wonderful salesperson we met at the door on…read more2/24/24! Lele McKoy is the wonderful finance department manager we also met. That sealed the deal for us on 2/26/2024. We truly appreciate them. We had such an amazing experience at Route 46 Mitsubishi. And highly recommend this dealership to anyone interested in purchasing a car. We have already told our family and friends about this place! Omar A. Firozvi made us feel welcomed from the moment we met him. All the way to the very end. That's the kind of customer service we appreciate and love to get! Omar took so much care of us, even if there was a possibility we weren't going to buy the car. Yet he stuck with us and showed a lot of respect and patience. While also being a go-getter in helping us get to the finish line. Our credit is currently in the rebuilding stages, yet we never felt judged by Omar. He continued to take great care of us. And was always confident that my wife would get the that we came for. His positive energy and support helped us stay strong throughout the entire process. As for Lele McKoy, she is amazing as well. She fought hard for us. To officially get us through Mitsubishi 46's finish line. We felt Ms. McKoy's positive energy and support the entire time as well. She believed in us despite our rebuilding credit scores. Please make sure to ask for Omar a.k.a O2. When you walk into Route 46 Mitsubishi looking for a car!

Salesman Mark was pleasant but has to decision making power. Everything goes thru "Omar" who could…read morecare less about the internet pricing vs what they expected me to pay as an out the door price. He wanted $4000 for "CPO" status of the vehicle. A joke. Then expected us to pay NYS taxes from a NJ dealer. Not legal Deceitful. Would not buy a go kart from these people. A total waste of our time Returned home (Upstate NY) and found a cleaner vehicle for $20,000 with no CPO! That dealer was Bob Johnson Group. A true professional automobile dealership. I suggest the owners consult with the owners of Bob Johnson if they have any desire to emulate a professional world class dealer

I had an amazing experience working with Elena Buzina at Lexus New Jersey. She is a true…read moreprofessional and made the entire car buying process smooth, easy, and stress free. Elena is incredibly knowledgeable, attentive, and genuinely cares about her clients. She took the time to explain everything clearly and helped me find exactly what I was looking for. If you are looking for someone trustworthy, responsive, and highly professional, I highly recommend Elena. She is truly a top specialist and a pleasure to work with.

Deceptive Business Practices; Buyer Beware…read more I don't usually leave reviews of any kind - but in this case, I'd like to add my voice to the chorus of people on this and many other review sites advising you to take your business elsewhere. While searching on cars.com, I saw what seemed like a good deal on Tri-County's site. A used 4Runner advertised as having only 18k miles. I reached out and expressed interest - even made plans to travel to the dealership to complete the transaction. I live out of state and needed to arrange one way airfare and a hotel. Only after airfare and a hotel were purchased did I learn that the actual mileage on the car was 46k, more than double what they advertised. I learned this by running an AutoCheck by the VIN on a friend's advice. I communicated this finding to the Tri-County salesperson and asked him for a photo of the dash of the car. The photo revealed that AutoCheck was correct. I lost money without even doing business with this dealership. And yes, like many others have reported, they said "oh thats an unfortunate discrepancy" and immediately pivoted to try and sell me a different car instead. If this was the only negative review on the internet for this business, I'd be ok saying it was merely a clerical error. My experience is just one more iteration in a pattern employed by this dealership to decieve their customers. Due to their intentionally deceptive business practices. I asked to be compensated for my loss - no response yet. I'll attempt to update this review if there is any change.

I cannot say enough good things about this Ford service department. While on an out of state trip,…read moremy truck started having issues and could have easily ruined the entire trip. Instead, Matt in the service department came through in a big way. He was professional, responsive, and made sure I was back on the road in no time. This experience was a complete contrast to what I have dealt with at Jeep. It reaffirmed my decision to go back to Ford. Buying a vehicle is one thing. Anyone can make the sale and hand you the keys when everything feels great driving off the lot. What truly matters is who has your back when you are in trouble. Ford does. This is my second Ford, and between the two trucks I have put over 230,000 miles on them with very few issues. That kind of reliability paired with service like this is why I keep coming back. That is how you treat customers. Five stars

The dealership called me in response to my inquiry on a new Ford Explorer…read more Would not discuss price over the phone and required a visit to the showroom. Cars are commodities, people will buy from a dealer they feel comfortable with. These are not opportunities to play games with people's time.