The service was prompt and excellent. I drove out of the dealership with the exact car I wanted…read more The salesperson met me outside as soon as I pulled up in the parking lot and got to work with my application immediately. The finance manager went beyond the call of duty to get me the lowest rate possible. I highly recommend them.

Terrible customer service and managers that are more impressed with themselves than helpful. You…read moremight or might not get an OK price, just don't expect anything else or anything that requires thought or helpfulness.

Complete attention was great. Service was very good and quick just went in for oil change. They did…read moreit and check up. Washed my car and was on my way

So I bought a car program within the first year and needed a new engine then they give it back to…read moreme then I needed a turbo then they gave it back to me and needed a cooling system for the transmission which one the cooling system goes it turns the sludge and they found pieces of metal in the transmission because they did a recall tune up and messed up then it goes back in for a bunch of stuff and they end up delivering my car and the the engine lights on how do you return a car with an engine light on this was the biggest lemon I've ever bought in my life and I paid the same price for this car as a 2026 which I'm very annoyed at I've had more problems with this car than any car I've ever owned don't recommend going with the broken there's plenty of Cadillac dealerships in the area now they tell me they don't have another loaner car and they gave me a car back exactly how it was with the engine light on don't recommend

Flawless experience getting service on my Model 3. After unexpected damage to my roof and AC,…read moreGeorge from the Totowa Tesla Service Center guided me through the process kindly and compassionately. When there was a discrepancy in price following the work completion, George honored the initial quote. Thank you for making these repairs smooth and bearable! I was very flustered and it was helpful to have such a calm person navigate me through the event.

One of the tire was having issues, turns out the rim was cracked. I got appointment for this…read morelocation within 5 days, whereas Paramus location had a month long wait time. The technician identified the issued and put a new rim, all done with 90 minutes. I had the wheel and tire protection plan, so only paid the deductible of $25, instead of actual price over a thousand dollar. The representative kept me in the loop throughout the service. Was such friendly service. Loved the waiting room. They had small snacks like chips and cookies. So glad to have this new location opening up.

I want to take a moment to sincerely thank Christ Rosario and my Finance Manager, Remi, for making…read moremy car-buying experience such a positive one. From the very beginning, both Christ and Remi were professional, respectful, patient, knowledgeable, and incredibly kind. Purchasing a vehicle can sometimes feel overwhelming, but they made the entire process feel comfortable and stress-free. Christ Rosario was amazing to work with. He took the time to listen to what I was looking for, answered all of my questions, explained everything clearly, and never made me feel pressured or rushed into making a decision. His professionalism and genuine approach really stood out to me. I also want to give a special thank you to Remi, my Finance Manager. He was extremely professional and took the time to walk me through the financial details, answer my questions, and make sure I understood everything before signing. He was patient, transparent, and made the finance portion of the process much easier than I expected. I know every customer can have a different experience, but I can only speak from my own experience--and mine was truly excellent. I felt respected, valued, and well taken care of throughout the entire process. I wanted to share my experience because sometimes reviews don't tell the whole story. Christ and Remi went above and beyond to make sure I had a great experience, and I genuinely appreciate the time and effort they put into helping me. I absolutely love my new vehicle and couldn't be happier with my purchase! Thank you, Christ and Remi, for your professionalism, kindness, and outstanding customer service. You both made this experience one I will remember for all the right reasons!

I don't understand all the negative reviews for Toyota Universe…read more As someone who HATES shopping for an automobile, my experience here was somewhat pleasantly surprising. I called early in the morning and asked if they had what I needed, they did so I went 15 minutes later and met with Sam the salesman. I was interested in getting a 4Runner and he showed me all the new vehicles he had. I picked the one I wanted and Sam got the paperwork going. I was in and out within 2 hours with a brand new 4Runner. Sam made the whole thing so easy (and the finance guy too). Truly great service. 3 months later my daughter needed a car (just got her license) so I went back to Toyota Universe. Sam was off that day so I dealt with Roberto. We were interested in a used Corolla. He got us the car for what I was willing to spend. Unbelievable. No haggling, no bait and switch. Again, in and out in under 2 hours. So far, with the experiences I had here and the people I dealt with, without question I will be returning here for future car purchases. I would recommend Toyota Universe to friends and family.

Nelson Mandela Saez and John Sweeney deserve a special shout-out!!…read moreThey both worked hard to get me an excellent interest rate and were never pushy but left me very convinced and confident!! I now am a happy new car owner bc they went above and beyond for me!! Nelson- I know you are new to this particular sales team but with your honesty and positive attitude you are going to make a commendable and successful career for yourself!! Thank you!! Alyssa

Buyer Beware!- This…read moredealership is dishonest, mispresents car history and has selective amnesia when it comes to conversations. I regret ever putting my two feet on this property. My experience has been marked by broken promises, poor customer service, and a complete lack of communication. My vehicle requires repairs, and the dealership is trying not to honor the repair policy. Instead of resolving the issue professionally, I have been given conflicting information and had to repeatedly follow up for answers. Calls are not returned in a timely manner or at all, updates are inconsistent, and I feel ignored as a customer. What should have been a straightforward repair process has become unnecessarily stressful because no one seems willing to communicate clearly or take responsibility. A dealership should stand behind its policies and treat customers with respect. Unfortunately, this dealership has done neither. I would not recommend this dealership purchasing from this dealership.

Nice family business. Corey and all the guys are honest, upfront, and friendly. They gave me a…read morefair deal and I'm happy with my exchange. - Thanks guys

Great family business, Ryan and all the staff at Grand Motor Sales are very knowledgable and…read moreaccommodating. I bought my first work truck from them and i couldn't be happier. ! I would highly recommended to anyone looking to purchase a new or pre owned car!

This is a case where I wish I had read the other reviews before wasting my time and going through…read morethe frustration of dealing with dishonest people. Because my story is the same as Shawn, Paul, Dalitso, Bill, Jamie, Kim etc. And all of them were misled, did or did not purchase the car, complained and received the same "apology" from a manager (or an AI, for all I know), who clearly knows about the sales manager's bait and switch scheme - and yet the guy (Omar) still works there and applies his scheme to new customers without any kind of consequences. So I am guessing this is just normal business for them and they do not care. I agreed to the sales price and to an added bundle to cover scratches and other minor repairs (for about $1,500), but I specifically declined (twice), the extra warranty for about $4,000. The original sales guy (Ahmir) was nice enough, but then Omar came in, heard me say I did not want the warranty and came back with a paper stating the final price and asking for a certified check. In the urgency of going to the bank before its close, I did not check the paper (my bad, I suppose I am too trusting), went to the bank and only there realized that he had snuck the $4,000 warranty back on. So I corrected the amount at the bank, after unsuccessfully trying to contact the dealership to let them know, out of courtesy. When I went back to the dealership and told them that I had corrected the amount and removed the warranty, Omar tried 1) to gaslight me, saying that I had agreed about his price, then 2) declared he couldn't sell me a "non-certified" car, then 3) told me he was not making any money if I did not take the extended warranty-certification (really not my problem). So we left. the original sales guy (Ahmir) at least had the decency to look embarrassed. The dealership contacted me an hour later to apologize and Ahmir texted me they would sell me the car at the agreed-upon price, only to text me a few minutes later, as I was preparing the documents and figuring out when to get back there, that the car "had been sold by another store". Looks like a well-practiced scheme. Despicable business practices. Whether you are a new or experienced buyer, I suggest you avoid this place. But if you do want to take on that challenge, be ready to debate and to check EVERYTHING they put in front of you.

Do not come here if you value transparency. I purchased a car listed at $26K, but after all was…read moresaid and done, I'm paying nearly $58K -- more than double. GAP Insurance: I was charged $1,500, when credit unions and insurers offer it for $300-$600. 'Documentation Fee': They added $2,500, which is astronomical and where they padded the deal the most. Etch & Tire/Wheel Protection: These were added without clearly explaining them -- expensive fluff many buyers may not even realize they're agreeing to. As a first-time buyer, I felt misled. They did not clearly explain the financial breakdown, and I walked away with a deal that did not reflect what I thought I signed up for. They're here to make money for themselves -- not look out for your best interest. Run, don't walk.

I had a awesome time at lexus with Tri county and Noah I was treated fairly and given a good dealread more

great experience here at Tri-county lexus!!!, Paul was awesome in my IS350 purchase!!!read more

I was in search of a new car today, and I have to say... I had the best experience!…read more Of course, I did my homework beforehand and was convinced that **$5K** was going to be the magical number for my trade-in... well, maybe not! But hey, I respect the reality. **P.S. I'm not 80!** Thank you, Sean, for the reminder. Meanwhile, no one could find Eric... turns out he was busy helping another buyer! Then 2:00 PM arrived, and reality started setting in... *How much? How much? How much?* Jaime kept it from start to finish, and I truly appreciated the honesty and transparency. The lender approved me, and I'm happy with my selection! To Sean, Eric, and Jaime thank you for making the process matter through your respect, honesty, professionalism, and commitment to outstanding customer service. You made what could have been a stressful experience an enjoyable one. Thank you!

I cannot say enough good things about this Ford service department. While on an out of state trip,…read moremy truck started having issues and could have easily ruined the entire trip. Instead, Matt in the service department came through in a big way. He was professional, responsive, and made sure I was back on the road in no time. This experience was a complete contrast to what I have dealt with at Jeep. It reaffirmed my decision to go back to Ford. Buying a vehicle is one thing. Anyone can make the sale and hand you the keys when everything feels great driving off the lot. What truly matters is who has your back when you are in trouble. Ford does. This is my second Ford, and between the two trucks I have put over 230,000 miles on them with very few issues. That kind of reliability paired with service like this is why I keep coming back. That is how you treat customers. Five stars