Someone gave me a kordes perfecta rose bush that came from this nursery. It bloomed for a month…read morethen died. I loved the color, fragrance, rose shape. So i waited until they had them back in stock The next year and bought two of the same variety of rose going by the label attached as it wasnt blooming yet. One died again within a month the other after it bloomed it was obvious that it was miss-tagged and not the same variety. Not even close, colors are wrong very little fragrance wrong flower shape. The next year they didn't carry kordes perfecta variety and still don't. So i have a rose bush i cant stand and never would have purchased and cannot get the variety i want anymore. Each time i go they want cash only and wont give a receipt. So its impossible to get a new plant. Please note i got my maricopa master gardener certification in 2001. And my yard was once on a garden tour... i know how to grow things. So why did 2 of 3 die within 1-2 months? And why are they misstagged? Not happy at all

Great selection and service. Walked the nursery and picked out the citrus trees I wanted. Came…read moreback later and picked them up. Have driven by here a million times and never saw this place

Stopped by for a few shrubs that didn't survive in my yard. Armed with some pictures of the plants,…read morethe team in the office hooked me up with John in the back lot. John welcomed me with a handshake (a real one, not that weak stuff some guys give) and listened to my needs. I showed him the pics of what I needed and he rattled off the names and showed me what they had. For the coral fountain and purple lantana there was a lot to choose from. For the red bird of paradise (15 gal) there was only one up front and it wasn't a 10/10. He offered to take me in the back to look at others but I was in a time crunch. He went back, grabbed a beautiful specimen, and was back up front with it next to my truck before I paid. Awesome service from all (esp John) and I think their prices are better than the big box stores. I'll be back, thanks guys!

Construction is going on right now so you'll enter right before the 303 into their tool rental…read morefacility then take the dirt road west to the nursery. Now most of their business comes from landscapers. They come in and order what they want. They do cell tonthe general public as well. When I came in and told her what I wanted she tried ringing it up right away. I let her know I wanted to pick it out. The gal up front greated me and was nice. So was the gal whe sweet gal who took me to the plants but didn't speak much English. We managed just fine working together. This is a place you go to do business at, but you won't get that warm fuzzy personable experience which is totally fine with me. Their Ocotillos weren't what I was looking for so I was on my way. Still worth checking out if ever looking for desert or tropical plants. Many are under shade but still get sun. Just think of where you'll be planting it verses how they are growing it and you should be fine. They are very busy.

I love this nursery. I've bought plants here for 20 years. Today I bought 4 plants for such a…read moresavings compared to other Big Box nurseries. Customer service is always amazing.

I have purchased many plants and trees here over the last few years. They are not your typical…read morenursery, sell more to landscapers but they will sell to you. The plants I've purchased have all done well.

Plant lovers paradise! Janet is so helpful and knowledgeable. I have been looking for air plants…read morefor several months now and she had so many varieties. I bought several and she gave me a discount on them. I also bought a cute cat ceramic pot for my succulents! Join her on social media and get the most recent updates on new plant deliveries and special sales.

This shop is SO special! Although houseplants are the obvious focus, there are also beautiful gift…read moreitems displayed in a warm, inviting atmosphere. I've been there several times, and she continues to add new items and events. Kudos to this young woman entrepreneur!

Very friendly and knowledgeable staff. Huge selection of plants to choose from in a peaceful and…read morerelaxed setting. It's great to support a local business instead of a big box store when possible.

Some limits as to what cactus inventory (well-suited to all desert conditions) they carry, but what…read morethey have is in good shape. Great advice as to what water is needed (freshly-planted vs mature) and feeding; what sun exposure a specific plant needs or does best in; potting vs being planted in the ground; how to train a plant for best results. Prices are high, but in this economy, what isn't? Still, there are bargains to be found. Very nice people who know their stuff (in other words, no cashiers pretending to know plants, like those you meet at Home Depot and Loews).

We had such a great experience, thanks especially to Summer and Mike! When we arrived, a sign…read moreadvertised 60% off for the weekend. We asked an employee what was included and were told everything was 60% off, so we excitedly loaded up our carts. At checkout, we learned that the discount actually applied only to trees, which was understandably disappointing and meant rethinking most of our purchases. Summer and Mike went above and beyond to make sure we still felt valued and left happy. They gave us the best discount available to them, helped us load everything into the car, and even gave us some Moon Juice on the house. Although the experience started with a frustrating misunderstanding, they handled it with genuine kindness and excellent customer service. We felt very well taken care of and will definitely return!

We were very excited to purchase our two Pygmy palms. Implantation was June 3. After a few days…read morewe noticed the trunk of one of the palms was leaning very far over, and there was fibrous root material exposed above the ground. On June 6, both I and my husband (who was out of town at the time) spoke with the salesman at Moon Valley Nursery. I indicated my concern and provided him with pictures and told him one of the trunks was very wobbly and leaning at such an angle that it was almost parallel to the ground. He told me that it looked normal and they could come out and put additional mulch on it. He said the wobbliness was normal as the roots hadn't taken hold. I told him the other palm was not wobbly like that and they were planted at the same time. The other palm was doing just fine. I reiterated that it just didn't look right to me. He conferred with his supervisor and told me that his supervisor also said it was fine and looked normal. I felt reluctance on their part to come out to inspect it. There are also many palms in my neighborhood, none of which looked like this. Including my other palm. Midway into the next week my husband was in the yard and a landscaper stopped his truck and approached my husband, commenting that there was something wrong with the palm. He said he was familiar with them, having planted many, and it didn't look well. We phoned Moon Valley again and waited for a return call at which time we relayed this conversation and said someone needed to come out and take a look at the palm. This was on a Friday--nine days post-implantation. Our salesman said that a supervisor would reach out to--most likely Monday and schedule a visit. Monday came with no call. When we followed up, the story changed and we were told someone would contact us to "get us on a schedule." We were having other work done and opted to replace it the third week of June. We were given the name and number of the district manager and left a message for a callback. On June 18 (next day), he phoned us back and we shared our experience with him. He was very apologetic for the service we received and gave us the store manager's name, said he was going to note our account and take care of us. At that point, I asked for clarification on what "take care of us" meant. He said he would be having the manager refund us for the palm. On June 19, we finally got an email that we were on the schedule for someone to inspect the palm on June 25. We did not respond as we were waiting for a call from the manager and planned to address that inspection with her at that time. I followed up with the nursery on the June 22. The manager was off that day however, the man I spoke with said he would see about getting our refund processed that day. I asked for a call back to confirm it was in process. As you can probably guess, there was no call back. On the morning of the June 24, I phoned the nursery again. I asked if the manager was in. The woman who came to the phone was not the manager, and said they would provide an in-house credit. I told her that is not what the district manager told me would be happening; that I was specifically told I would get a refund for that palm. She told me that is not their store policy at which point I told her that she needed to follow up with the district manager that I spoke with, and that it was supposed to have been noted on my account that it was a refund, not a credit. I asked her to look confirm and call me back. At that point, we also left a message for the district manager to look into it on his end. No response from either the nursery or the district manager. Today, the 25th, we have texted the district manager to follow up, and phoned the nursery yet again. This time we have asked for the manager herself to phone us back. I have over 40 years in the financial and member services industry. I recognize great customer service when I receive it. There is definitely room for improvement from this company. The whole situation with the palm has caused no small amount of stress. I am hopeful that the refund will happen. I know that bad reviews travel further than good ones. If this is resolved to my satisfaction, I'm happy to edit this in the near future; for now I remain extremely disappointed and would not recommend this company.

Great experience as always quick friendly service. Got a free moon juice for this post…read more Thanks Wayne.

We purchased 10 plants and two trees, spending close to $8,000.00. We were guaranteed that they…read morewould replace any plant that died within 90 days. One plant died and we contacted them. To date, they have totally ignored us. They do not stand behind their word.

Local family business putting more plants into our area, hope they stick around for many more…read moreyears! Love Richard's Garden Center!! It's awesome seeing what their product can look like in the future, as they have planted trees in ground many years ago! I bought a tipu from there at the same time as another nursery (more expensive) and the Richard's tipu significantly outperformed!! I bought it two years ago and it's a HUGE tree now. Just the other day I received a call back as my Hong Kong orchid had all the leaves fall off, very patient/good advice (most importantly gave hope it's not gone). Thankfully I am already seeing new baby leaves!!

While traveling to Phoenix ww were fortunate to get the plants we were looking for at Richards…read moreGarden Center. In addition, we received helpful tips on this particular olant..jackaratan. Thank yiu for your help. Will return in the near future!

Appreciate the parking spot reserved for veterans. Thank you…read more The prices are very high, and even with a veteran discount, Amazon prices are still lower. That works until it doesn't -- and when you need a tool right NOW, a short drive beats overnight delivery. Be aware if you're buying Gatorade there, prices of $8.98 per case. Be careful, because a case isn't what you see enclosed in cardboard (24 bottles): a case is 8 bottles, and there are three sets of 8-bottle packs in the cardboard pack. Deceptive... In this case, I didn't care about the prices because our local fire department stopped a brush fire from burning down my house the day before, and as they were still hard at work, we bought 96 bottles of Gatorade, packed them in shaved ice and delivered them ice-cold to the county, city, and state crews working to save our town. In this case, Home Depot provided us with what we needed,

We checked out the new Home Depot on Cactus Rd. In Surprise on Saturday. The parking lot is a bit…read moresmall but we found a spot no problem. Lots of staff inside wherever we went to help with our questions. In Doors section, a worker spent time showing us all the options for pet doors. She was very nice and informative. We found everything we needed. No checkers available. Everything was self checkout, which went smoothly and a staff member checked on us immediately.