Absolutely awful! I chose here based on the reviews however I'm not sure if there has been a staff…read moreturnover or what the situation is. No communication on treatment from the staff or doctor. Our daughter had an adjustment and her wires were digging into her cheek. It was extremely difficult to get an appointment to have them clipped (a 5 second appointment). She went days with her mouth bleeding and pain. There are always at least five people working yet no one ever doing anything. I'm so disappointed we chose this orthodontist. We are now transferring to a new office and have already been treated 1000 times better from the first visit. Avoid taking your child here!

I love this office :) my son is treated as an individual. They do not just rush the kids through…read more Dr Smith is very hands on. He sees my son at every visit.

Having my dental work done elsewhere. Currently having the work Premier Bulverde did redone.read more

It was ok until I showed up for an appointment that the Doc had made himself and no one knew I was…read morecoming. Maybe the doc should stick to dental stuff and let the staff handle the appointments. BTW, IMHO this process has taken far too long. Should have gone faster. It seems they want to keep you coming back as they kept razing my bill every time I visited. They can't seem to get it right and move on.

We live in Wa State and my autistic son had a dental emergency while here in Tx. 7 to 7 was able to…read moreget him in that day, and then again the next day to pull the problem tooth. The dentist was very calm and patient with my son, which in turn made him less nervous and more comfortable .The office staff went above and beyond to try to find the dental insurance his dad has on him, I ended up paying out of pocket but it was much cheaper then it would've been where we live. I highly recommend 7 to 7 Dental.

I was a happy patient here for many years and trusted this office with my dental care…read more Unfortunately, my most recent experience completely changed my opinion. Not only did I leave feeling that I did not receive a thorough cleaning, but a procedure was performed without my approval or informed consent. I was then billed for that procedure. When I questioned the charge, I was threatened to pay rather than having my concerns addressed. I escalated the matter to the central billing department, and they acknowledged my concerns and advised me to continue working with the office to resolve the issue. Unfortunately, the office chose not to do so. What disappointed me most was the manager's attitude. After years of loyalty and spending thousands of dollars at this practice,(my husband's teeth concerns are still horrible despite many crowns replaced here) ... I felt I was treated without the respect and professionalism I expected over a $100 charge for a procedure I did not authorize and did not believe was necessary. Especially reminding them to do only what my insurance covered. I have since transferred my care to Texas Dental office seguin. Although it is farther from my home, I gladly make the drive because I am treated with dignity, respect, professionalism, and kindness. Plus free teeth whiting kit for my loyalty. That level of patient care has reminded me what excellent customer service should look like. It's unfortunate that a long-standing relationship ended this way, but every patient deserves to be informed, respected, and asked for consent before any procedure is performed. I wanted to give this review a negative 5 star but that wasn't an option here. THE OWNER'S RESPONSE WAS CONDESCENDING AND ONCE AGAIN DEFLECTING THE ISSUE INSTEAD OF ADDRESSING IT....SEVERE LACK OF ACCOUNTABILITY AS WELL AS THEIR OFFICE MGR. INSTEAD OF CORRECTING THEIR ERROR, THEY THREATEN ME WITH SENDING ME TO COLLECTIONS IF I DID NOT PAY..... SO I REPORTED THIS LOCATION TO BBB, SO THAT OTHER PATIENTS MAY BE AWARE WHEN DEALING WITH THIS LOCATION. Nonetheless, I found an awesome new provider at Texas Dental off Seguin, Mario and the staff's professionalism and experience, was beyond my expectations, so when I was given a personalized teeth whiting kit just for being a patient, I realized that this bad experience with 7 to 7 was all worth it...I found my dental family at Texas Dental.

Our experience with embrace (get it-em brace hehe) started when we were at our normal dentist,…read moreOlympia Hills off Pat Booker. Dr. Gonzalez had nothing but stellar things to say about Dr. K as she called her. We called to set up the consult and our phone call was greeted by a very friendly voice of Chuck who helped get us scheduled. Everyone is so nice, **I should have gone into orthodontics, everyone is so happy here** We came in for the consult and were greeted with water and an awesome check-in experience. Vickie took us on a tour of the whole office which is state of the art, well organized, and beautiful. She helped us with a basic run-down of the experience as well as a little of her personal testimony about braces in general. Both were very helpful as we were clueless. We waited just a bit for Dr. K as she is working in Stone Oak as well for now. Both Vickie and Chuck were talkative and made us feel at home. Dr. K arrived and talked us through the options. She was so thorough and was making us feel understood. She allowed us to schedule the very next week and in order to save time, allowed us to do the pre-braces checklist for pictures and place spacers before we left to save us time. We are at the appointment now to place the braces. They have a variety of payment options to include: CareCredit, an in-house payment plan with down payment, and a percentage off of the total if paid in full. Not sure if this is a promotion but either way, great options. They do take Tricare and are considered in-network which is always a plus. Now for the amenities, I posted pictures which do it no justice but the facility has a brushing station, game room with free Pacman and a charging station for devices. Their medical equipment is top of line. NO GOOPY MOLDS!! They use 3D imaging and it's amazing to be able to see the potential end product. Their X-ray machine is new and very quick. I can't say enough about this place and its staff. We are so lucky to have found them while we are here. Highly Recommend!

from my consultation almost a year ago til now I've experienced nothing but the best from everyone…read moreat the office. Everyone is so happy and sweet. I wasn't sure about getting braces and was very nervous, but dr K went over all my options and we came up with a plan that works for me. I highly recommend her and her team. They're great!

Shanna, Dr. Voorhees and Mai helped me resolve a prickly problem quickly - a fifteen year old…read moreretainer, on my lower front teeth, failed. A dentist in Houston installed it. It was secured by a cemented metal wire and a fence of small chain links. The exposed jagged edge of a metal support post actually made my finger bleed when I touched it! Ugh! Eating was nauseating painful and uncomfortable. My teeth crunched the chain. I tugged away at it to eliminate the problem myself. It made the situation worse - more jagged more tortuous. I called the office with a request to see someone as soon as possible. Shanna arranged that! Dr. Voorhees and Mai worked their magic! I've rarely seen such a happy professional team! After 2 tours with orthodontists, after dealing with dentists in a couple of different states including Texas, California and Nevada, exemplary best describes this interaction .

Dr Lori is the best! So caring and knowledgeable. The staff is world class too. Every is so nice…read moreand professional.

Do not see Mr. Norris. He does not care about his patients. He has multiple businesses and does not…read morehave time for your concerns if they are out of the ordinary. Those are basically his words. He will tell you your money does not matter to him

This practice is terrible. They run it like a money factory and don't care about the patients…read more Everything is rushed and everyone in the office is stressed out. They messed up multiple times causing the process to be much longer. The staff is not well trained and don't pay attention to details when coming in for checkups and adjustments. Stay away! Definitely not worth it.

Amazed that they saw my child (for free) every year since he was young but waited untill he was…read moremostly grown to start treatment. Always looking out for best interests of patient. Beth is phenomenal. Staff knowledgeable and personable. New building is gorgeous. Impressed!

Not only is this the best orthodontic practice in Austin, but they also have some of the best…read morepeople working there. Beth, their Patient Ambassador, came into the restaurant where I work and was an amazing customer. During our conversation, she offered to help me with a missing front tooth. I lost the tooth during my career as an MMA fighter, and because it was so noticeable, it had always been a major source of embarrassment for me. I explained that I'm a father of three, work weekends at the restaurant while building my own business, and don't currently have insurance. Without hesitation, Beth told me they would find a way to work something out. I was scheduled for a fitting the following week, and only two short weeks later, I looked in the mirror and saw my smile without that huge gap for the first time in years. Then they told me it would be completely free, and I could hardly contain my emotions. I cannot thank Beth and the entire team at Kunik Orthodontics enough for what they did for me. They didn't just fix my smile--they made me feel like I no longer needed to hide it. I will always be grateful for their kindness and generosity.

I came in with a concern from my dentist about how the permanent retainer, that Ferris Orthodontics…read moreput on, was done. My dentist was concerned with how it was placed and noted excessive glue on it, which was making it impossible to maintain and keep from plaque buildup. Ferris dismissed the concerns and told me that my dentist was wrong. I've gotten two separate dentists opinions on it, and they both told me the same thing. Ferris Orthodontist continues to tell me that "the two other dentists were wrong and they have done it perfectly" (exact quote). They did not end up offering a solution and I felt like my thoughts and concerns were irrelevant to them. I felt disrespected and disregarded. Definitely not pleased with the service I payed for!

We've been with Ferris Orthodontics for a couple years and really like the care we receive and the…read moreoffice staff. The problem with this orthodontist is trying to get appointments. If you're a working parent whose schedule is difficult and work can't be missed, it's extremely difficult to get an appointment. In addition, they won't let you schedule appointments more than one at a time. It's very frustrating!!

As a working mom, I need three things from my child's providers: kindness, collaboration, and clear…read morecommunication. After a year of orthodontic care for my sensory-sensitive son, this team has consistently delivered all three. Dr. Tessler coordinated directly with my son's dentist, making treatment planning seamless and allowing me to focus on supporting my son's anxiety instead of managing logistics. Kassie and Lupe showed exceptional patience, empathy, and gentle communication, helping my son feel safe and respected. This is a busy office, but that reflects the quality of their care. I'm incredibly grateful for this team and highly recommend them.

Forewarning- This practice gives ZERO grace for missed appointments and charges you $50 for even a…read moresick missed appointment, or a missed appointment because your kid has finals! After the third missed appointment without giving 24 hours notice, you're then charged $200 for a missed visit. I've never had a business treat me like this!