I called Frelix Sewer and Drain when several things were going on. Frelix scheduled an appointment…read moreimmediately. I was afraid it was going to be so much more wrong and that we would not be able to afford the visit. Frelix himself came, assessed the problem, saw things he did not expect at every turn. At the outside sewer he found a shift in the pipes but he was able to clear the problem , downstairs he thought he thought he just needed to rod it out ( to address the clogged sink) but it turned out that he could not get to the pipe to disconnect it because it was on the other side of the wall about 8 inches from the furnace. "He stated if " I can not get to it I will have to knock the wall out." He was determined to save the wall so he crawled into the small space and disconnected the pipe then ran a new pipe on the opposite side of the wall so that in the future we do not encounter the same problem again (needless to say the wall was not removed.) Lastly the kitchen sink was stopped up, we were previously told it could not be rodded out because there was a tight blockage. Mr. Frelix said the same thing BUT he unblocked it. He dealt with every unexpected challenge. The work, the customer service and the reassurance from him that I he will tell you what is wrong and he will also tell you when you don't need something. I'm feeling so grateful today!

I will NEVER use anyone else for my sewer/drain/plumbing work again!! Mr. Frelix was on point with…read moreeverything he did. I had sewer water backing up into my basement everytime there was a hard rain. He gave me the options did not pressure me to use one or the other. He was on time from start to finish AND didn't leave a thing behind for me to clean up. I have another issue with the toilet this time and I fully intend to have him back to fix that, too! Did I mention he is so polite and respectful as are the men he had working with him?! I've referred him to several people. If a man does good work, he deserves excellent referrals!

Jimmy and the rest of the team were great! I interacted with 3 members of the team and all were…read morekind, courteous and professional. My experience with them started off as a non-emergency consultation. Enrique came out right on schedule, we walked thru the issues, and I got a text with the official estimate. He was very clear about what needed to be done and how. He didn't try to scare me into a remodel (yes someone else tried that). I also got estimates from 2 others, but SR was the best. Their estimate wa comfortably within my budget. NOTHING WAS LEAKING AT THAT TIME so I planned to schedule work early January. Then I came home to leaking ceiling. Since they're available 24/7, i called their office. Maria was able to schedule Jimmy to come out within a couple hours. He made sure the pipes were OK, then found the bad seal on my tub. Four hours after coming home my ceiling was no longer leaking, my tub was sealed, and we had plans to fix the rest before the end of the week. Finally, the day of the planned project arrived. Jimmy came out early because I had an afternoon commitment. Everything went exactly as he said it would. Time and cost matched my estimate/ consultation EXACTLY. (Luckily no surprises midway thru the project). He wrapped up, checked his work, and cleaned up. Will 100% be saving this business to my favorites.

I just had my new hot water heater installed last tuesday Superior was highly recommended through…read morea face book referral. I checked out there google and yelp reviews, and all reviews were five stars. I called superior on the phone and was given a very resonable price compared to other plumbers, Jimmy who installed my water heater was thorough and professional diagnosing my plumbling issues, also had a great attItude. I would Highly recommend Superior to anyone,. Thanks Jimmy!

I called Infinity to repair piping and sewer work done by two different companies. As Jeff and…read moreMike were redoing the work, more unforeseen issues came up. My nerves were rattled but Jeff and Mike are the best! They explained everything to me that needed to be done, made a plan with me and answered all of my questions with patience and respect. They didn't mind that I watched them work some of the time either. I learned a lot! Both are very professional, knowledgeable and neat; their work is high quality as well. Jeff and Mike provide excellent service: in my case - cleaned and power-washed my sidewalk (and my neighbors!) and the street after digging up and repairing my front sewer line. I highly recommend them and already have another job scheduled with them. Jeff and Mike--thanks!

Fast response,was able to locate under slab Leak and repair without guessing. Jeff knows what he's…read moredoing. I would highly recommend his services.

I needed a new lever for my toilet (and the plumber was here for backflow testing anyway). Walked…read moreup 2 flight of stairs, flushed the toilet twice and said we needed a new lever. He went to the hardware store on Madison (he said he had to go there anyway), they didn't have the part. Ordered the part for $14.75. Came today walked up 2 flights of stairs, put in the toilet lever (10 minutes) and the bill: hold on to your chairs.....$223.25 I don't mind paying a fair price. He said they were union plumbers, that's why the higher rates. UGH.

Thiesse plumbing is two blocks away from my house. Since moving in three years ago I have had a…read morefew plumbing issues and since Thiesse is so close to my house and I pass by their office frequently, their name comes to mind first when I have had these issues. I'm writing this review today because I have never successfully received any services from them and I think that says a lot about their level of customer service. So, as a disclaimer, I cannot talk about how good or bad their services are, or how reasonable or unreasonable their prices are. All I can say is that it is, as far as I can tell, impossible to get them to come to my house in the first place. Incident #1 - my sewage pipe was leaking into my kitchen through the ceiling. The toilet would not flush. I have a one bathroom house, so this is my only toilet. I called on a Monday and they told me no one could even come look at it until Friday. So I said "no thank you" because I can't really go all week without a working bathroom. Incident #2 (a few weeks later) - we got the toilet working again temporarily, but we needed a larger fix to repair the underlying issue. Part of the sewage pipe needed to be replaced and I had a plumber to fix it but I wanted to get another quote to be sure I wasn't getting ripped off. I called and asked for a plumber to come give me an estimate. I was told a plumber would call me back to schedule. I never heard back from them, so I went ahead with the repair with someone else. Incident #3 (two weeks ago) - we have had some basement flooding issues and are looking to install a sump pump or put in some other basement flood prevention. I called and explained what I was looking for. The woman who answered said that she would have a plumber call me to schedule. I mentioned that my husband and I both work full time and we would need the appointment to be either in the evening after 5:00 or on a weekend. She said that the plumbers "might be able to accommodate my request" and she would have them call me. It has been two weeks and they have never even attempted to contact me. I feel that overall I have given Theisse plenty of opportunities to redeem themselves and they just keep proving to me over and over that they really don't want my business. So instead of using the plumber who is two blocks away, I will be using the plumber from 10 miles away who answers his phone on the first call, listens to my problem and offers suggestions, and then offers to come out to my house after 6:00pm.

I've been using Greg Hannah Plumbing for a few years now for smaller projects, like installing hose…read morebibs, and clogged pipes. I was satisfied with the work and went back to them to install a new tankless water heater and whole house filter. They were very responsive and answered all my questions about the new setup. I was kept involved in all potential changes to the agreed upon scope prior to install. The install team was extremely professional, showed me where all the shutoff valves were and what work they did. They even left my basement a little cleaner than they found it! I had a follow up call the next day to check in and make sure that we were satisfied with the install. Will work with them again!

Jerry and Manny did a great job! Everything is working perfectly! Reset the toilet, replaced a…read morefaucet.

Mario and his crew member Andres were great! While their location is on the Southside they still…read moredid service up here in Rogers Park for me. While it was a replacement of a cartridge in the faucet, it was done quickly, professionally all at a reasonable cost. I spoke to Mario on a Monday morning, sent him some pictures of the issue via text then come Wednesday AM, Andres came by. By the time we went to buy the part and install it, everything was done in an hour or so. Use them for great, quick and reasonable service!

I called Lopez Plumbing about 6weeks or so ago for an estimate on some valves in my condo that…read moreneeded replacing. I followed up twice by phone and by text after the initial request, and was told I was "fourth in line for review." After my last call, they provided information to email one of the team members directly, but it had been weeks of waiting by that point and other companies came through with estimates, so I went ahead and scheduled the work with a different company. I still have yet to hear from this company, and presumably I'm still fourth in line. Communication and follow up is poor., but obviously can't comment on their plumbing work in this review, so take that with a grain of salt.

Jose was friendly, professional, and prompt. He gave me a quote online, and provided an exceptional…read moresame day service. I was told by a previous contractor that I would need a wax ring replaced on my main toilet. He didn't second guess the information and conducted the repair within hours. Can't stress enough how happy I am with his service. 10/10 would recommend.

Truly a well run, reputable business. I sent out requests to multiple plumbers for a bad smell in…read moreour bathroom after a long trip. Jose troubleshooted quickly with me over message, and suspected it was the toilet even though I insisted the smell was coming from the shower. Fast forward we had another company come by first and they weren't able to diagnose the issue, so when I reached back out to Windy City Plumbing they were able schedule someone to come quickly. Turns out Jose was right all along and he suggested an easy fix for us to do ourselves, and didn't even charge me for the visit. And the administrator followed up over message after their visit to confirm what we talked about - love the follow through. If I ever have another plumbing issue Windy City Plumbing will be my first call.

Upon my condo purchase 7yr ago, my contractor convinced me to install a garbage disposal so the…read morevalue of my investment soars... what a waste of $$! Recent years, I've been trying to find a plumber to turn my sink back to a regular drain. Everyone, including the building's referral, estimated over $300. From the Bridgeport Newspaper, I left a message at the 24hr emergency hotline due to it was the evening. When Neal calls me back the next morning before 9am, I explain the service I'm looking for. He said it'll take 1.5 hr for $175!!! **1/2 the Price of my Estimates** We schedule for 3pm. Tom shows up with an apprentice.... 20 min later... ALL DONE!!! FINAL BILL - As promised... $175 at a tiny fraction of time!!!

Neil is very organized, and the young man who worked on my faucets, Anthony, really knew what he…read morewas doing. Reasonable prices as well. I will definitely call them the next time something goes wrong with my plumbing.