I sway the store while I was driving and it felt like a good area to be around . I stop insides and…read moreeverything was clean

We had another productive shopping experience at Ace Celina recently. Will was super friendly and…read moreknowledgeable about all the things we needed on our list. You might find similar products at other places, but you will not get better service anywhere else. And that matters! I know I can go back to Will if I am having trouble with anything I purchased there, and he will make it right. You can't underestimate the power of a personal touch in shopping these days. This store is always my first stop when looking for things we need for our home. Can't wait to go back and shop with Will soon!

Local hardware store that has most of the essentials. Been very convenient in a pinch…read more I've had mixed experiences with the customer service. I've had really helpful gentlemen at this store (both young and old) help me out with various project questions and issues I've had. Even had them go in the back and fix a couple things for me which I was extremely grateful for. However, the last time I was there customer service sucked. It was all women. I stopped a young girl and asked very politely if she knew where WD-40 was. She said she had no idea and took off. I was kind of flabbergasted, and I just assumed that she went to go ask someone and would find me to let me know. Nope, she literally just said no and took off. It was so bad customer service it was almost funny. Then the cashier who rang me out was whatever. Chit chattin with another employee right there bitching about something work-related right in front of me. Just wasn't the best experience this time around. Overall, it's a convenient hardware store so I'll continue to return if it need something. There are no other hardware stores in Princeton unless you want to count Walmart.

Paid $250 to have my insurance updated so I could sell for the "Westlake Group". Went through a…read morerigorous check to get onboarded. Delivered my first order in January and still have not been paid. Its now August. Store manager tried to help, but corporate office doesn't pay their bills. They take advantage of small businesses. Stay away and support another local shop before you give them your money.

Manager Kyng and Justin came to my wife's rescue today after she was thoroughly messed around by…read moreunhelpful staff and a rude manager at the Frisco store. Thank you to K and J. You guys one how to take care of your customers. Bottom line - Use Prosper.

Very helpful people all over the place and the best place to go for your DIY project! Service is…read moregreat and it's not muggy in here. Their patio furniture is also really good and we are going to come back for what they have on display! I want an egg chair! Great value for what you get.

Was shopping for a new Traeger, and saw they came down in price during "black Friday/week". Went by…read morethe local Elliott's, spoke to the same employee I met a year ago who sold me my first Traeger (Victor) and concluded the deal. This store is so helpful like the old days of the local hardware store. Every employee is nice and helpful. I will continue to patronize this store prior to the Big Box stores. Well done folks!

I have been shopping at Elliot's Hardware for years and the staff is always so helpful. There is an…read moreolder lady named Jill that has always taken the time to make sure I had everything I needed for my project, usually generating add-on sales to my project's benefit but the disappointment of my wallet. While most of the staff is outgoing and helpful, last weekend Jill was especially helpful and helped me work through my project needs to avoid a follow-up trip for something I forgot. As long as people like her work there, I'll remain a loyal Elliot's customer.

New in town, - Jim Madden - was absolutely amazing! We needed a bunch of small screws & such. He…read moreled us around the store & helped us find the exact pieces we needed! He's sweet, helpful, & funny too! Thanks so much for being a doll

It's nice to go into a store that has that mom-n-pop feel, but that's as far as the good feelings…read morego for me. If you know what you're doing, it's probably a great store, but if you need help like me go to another store. When I went, there were maybe 3 customers in the store and not a salesperson in sight. When I asked the cashier if there was customer service, she replied there were people around. That's all the help I got. Not impressed.

Great family, pet and everyday needs store. The employees are awesome and truly want to help youread more

The people that work in this store are fantastic! They don't always have the things we need as our…read moreneeds differ a bit from their normal carry but they always do their best and even price match from our normal store when we come in.

So, needed a flat cart for base cabinets. Other HD locations have them in the masonry aisle. Walked…read morearound the entire store and not a flat cart to be found. Found an associate up Front who was very helpful. He told me all the carts are located in the garden dept. which is located all the way on the right side of the store. He told me the manager makes the employees put them there. This is one of the dumbest ideas I've ever heard of. So, if you want cement or cinder blocks (( which is located all the way on the left side of the store) one has to travel all the way to the right side!!! The associate acknowledged it was a dumb idea and had heard many complaints but the manage doesn't seem to care. So I go to the garden dept to retrieve the hidden cart and guess what? Full of mud and wet from the morning watering! How am I going to put new wood cabinets on mud and water? Dumb, dumb, dumb! Obviously this manager hasn't worked in a trade to understand this. Ugggh!!!

My first visit at this location. I was not able to get everything I needed at the Plano location,…read moreso I came here to try to complete my list of things I needed. First off, I think this location is one of the nicest, cleanest locations I've been to here in Frisco, Plano, and McKinney. After walking in, I could instantly notice the difference from the other stores in the area. Just felt very fresh to me. I walked around the store searching for my isle, it took me a little while to find it. Unfortunately, staff members walked past me multiple times, but no one ever came to offer me any assistance. This was the only down side to my visit. Some of the staff members looked like they really couldn't be bothered with a customer, so I didn't even bother asking anyone for help. Eventually, I found what I needed on my own, but they didn't have the full quantities I needed, so I had to head over to another location to try to finish getting the quantities I needed. Overall, I was impressed with how bright and clean the store was, service however, needs to work on being open to assist customers.

I needed a repair part for my Baldwin front door latch. They didn't have this obscure part in…read morestock, but the lady called around and located the appropriate repair kit. This is my second visit to this location, and both experiences have been superb.

From the owner: Decorative hardware and plumbing.read more

Friendly staff and generally fair prices. They'll price match if an in-store item costs more than…read moreonline. Good lumber selection and a clean store. Would love to see more wood carving options. Sometimes you can find some great deals in the wood bins, but it takes some digging. Rockler is certainly worth a visit (especially since it's the only place of it's kind in the area).

I'm a newbie, but these were knowledgeable people, They had good advice on tools, projects, and…read morewood choice as well a wide selection of woodworking specialty items. They had a good source of good quality wood and sheet goods, including American and Baltic Birch, as well as various hardwoods. the good stuff, unlike the construction grade ugly plywood at the big box stores. Same goes for hard wood boards; no knot filled, bowed, cupped, and twisted greenwood junk like the big box noodles in the dimensional lumber section there. You get what you pay for so the equipment is definitely on the high end quality and cost-wise (Festool for example). Worth a look

Harbor Freight: I…read moretried to return a gift that did not work and they refused to exchange it without a receipt. The manager and sales associate both suggested that I ask the person who gave it to me to provide the receipt. I could not believe they would ask me to do that. This was the return of a small flashlight that looked like a lantern. I was returning it within 6 days from Christmas. I was not asking for cash, just a simple exchange. Everyone I spoke to was rude, inconsiderate, and uncaring and certainly did not reflect the exchange policies of other major retail stores. Unbelievable! karen ferris

Buyer beware: RESTOCKING fee (for defective product). For the most part I like Harbor Freight. They…read morehave a wide variety of affordable tools (the only reason I am giving a 2 star). Not everything is good but using your judgement, you can find good and cheap stuff there. This company needs a lot of improvement when it comes to customer service. You seldom find people when help is needed, and when you do, it is not very friendly. Of course there are good and bad employees anywhere and there are good people there too but in general customer service is deficient. Coming back to restocking fee, I returned a defective product today and just noticed later they charged 80 cents restocking fee. I didn't get upset about the value but about the principle. How can you charge a customer such a fee for returning a useless product the sold? The cashier put the reason for returning as "not satisfied" so he could charge the fee. His badge say "supervisor ", so he should known better that the correct reason for return was "defective product" (and I clearly told him) and the customer is at no fault whatsoever and shouldn't be penalized. This really hurts their reputation as far as I am concerned and I am deeply disappointed. So consider this and refuse this fee if you are returning a defective product. Consumers are only strong when they stick together and demand honesty from companies with this kind of practice.