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    Ferguson Waterworks

    3.0 (1 review)
    Closed 7:00 am - 5:00 pm
    Updated a few days ago

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    8 years ago

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    Westlake Ace Hardware - Black knight matte finish

    Westlake Ace Hardware

    2.7(24 reviews)
    6.7 mi
    $$

    Local hardware store that has most of the essentials. Been very convenient in a pinch…read more I've had mixed experiences with the customer service. I've had really helpful gentlemen at this store (both young and old) help me out with various project questions and issues I've had. Even had them go in the back and fix a couple things for me which I was extremely grateful for. However, the last time I was there customer service sucked. It was all women. I stopped a young girl and asked very politely if she knew where WD-40 was. She said she had no idea and took off. I was kind of flabbergasted, and I just assumed that she went to go ask someone and would find me to let me know. Nope, she literally just said no and took off. It was so bad customer service it was almost funny. Then the cashier who rang me out was whatever. Chit chattin with another employee right there bitching about something work-related right in front of me. Just wasn't the best experience this time around. Overall, it's a convenient hardware store so I'll continue to return if it need something. There are no other hardware stores in Princeton unless you want to count Walmart.

    Paid $250 to have my insurance updated so I could sell for the "Westlake Group". Went through a…read morerigorous check to get onboarded. Delivered my first order in January and still have not been paid. Its now August. Store manager tried to help, but corporate office doesn't pay their bills. They take advantage of small businesses. Stay away and support another local shop before you give them your money.

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    The Home Depot

    The Home Depot

    2.7(65 reviews)
    1.2 mi
    $$

    So, needed a flat cart for base cabinets. Other HD locations have them in the masonry aisle. Walked…read morearound the entire store and not a flat cart to be found. Found an associate up Front who was very helpful. He told me all the carts are located in the garden dept. which is located all the way on the right side of the store. He told me the manager makes the employees put them there. This is one of the dumbest ideas I've ever heard of. So, if you want cement or cinder blocks (( which is located all the way on the left side of the store) one has to travel all the way to the right side!!! The associate acknowledged it was a dumb idea and had heard many complaints but the manage doesn't seem to care. So I go to the garden dept to retrieve the hidden cart and guess what? Full of mud and wet from the morning watering! How am I going to put new wood cabinets on mud and water? Dumb, dumb, dumb! Obviously this manager hasn't worked in a trade to understand this. Ugggh!!!

    My first visit at this location. I was not able to get everything I needed at the Plano location,…read moreso I came here to try to complete my list of things I needed. First off, I think this location is one of the nicest, cleanest locations I've been to here in Frisco, Plano, and McKinney. After walking in, I could instantly notice the difference from the other stores in the area. Just felt very fresh to me. I walked around the store searching for my isle, it took me a little while to find it. Unfortunately, staff members walked past me multiple times, but no one ever came to offer me any assistance. This was the only down side to my visit. Some of the staff members looked like they really couldn't be bothered with a customer, so I didn't even bother asking anyone for help. Eventually, I found what I needed on my own, but they didn't have the full quantities I needed, so I had to head over to another location to try to finish getting the quantities I needed. Overall, I was impressed with how bright and clean the store was, service however, needs to work on being open to assist customers.

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    Harbor Freight Tools

    Harbor Freight Tools

    4.0(13 reviews)
    6.4 mi

    Harbor Freight: I…read moretried to return a gift that did not work and they refused to exchange it without a receipt. The manager and sales associate both suggested that I ask the person who gave it to me to provide the receipt. I could not believe they would ask me to do that. This was the return of a small flashlight that looked like a lantern. I was returning it within 6 days from Christmas. I was not asking for cash, just a simple exchange. Everyone I spoke to was rude, inconsiderate, and uncaring and certainly did not reflect the exchange policies of other major retail stores. Unbelievable! karen ferris

    Buyer beware: RESTOCKING fee (for defective product). For the most part I like Harbor Freight. They…read morehave a wide variety of affordable tools (the only reason I am giving a 2 star). Not everything is good but using your judgement, you can find good and cheap stuff there. This company needs a lot of improvement when it comes to customer service. You seldom find people when help is needed, and when you do, it is not very friendly. Of course there are good and bad employees anywhere and there are good people there too but in general customer service is deficient. Coming back to restocking fee, I returned a defective product today and just noticed later they charged 80 cents restocking fee. I didn't get upset about the value but about the principle. How can you charge a customer such a fee for returning a useless product the sold? The cashier put the reason for returning as "not satisfied" so he could charge the fee. His badge say "supervisor ", so he should known better that the correct reason for return was "defective product" (and I clearly told him) and the customer is at no fault whatsoever and shouldn't be penalized. This really hurts their reputation as far as I am concerned and I am deeply disappointed. So consider this and refuse this fee if you are returning a defective product. Consumers are only strong when they stick together and demand honesty from companies with this kind of practice.

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    Ferguson Waterworks - hardware - Updated May 2026

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