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Crate & Barrel

Crate & Barrel

(50 reviews)

$$

Nora was wonderful to work with! She was patient, attentive, and incredibly helpful throughout the…read moreentire design process. She took the time to understand what we wanted and offered thoughtful suggestions that made everything come together beautifully. Her professionalism and friendly approach made the experience enjoyable from start to finish. I highly recommend working with Nora if you're looking for a talented and supportive designer.

1 Star - Crate & Barrel: Disrespect Is Not Good Customer Service…read more Let me paint the picture clearly. I walked into the Crate & Barrel store--dressed well, walking with confidence--ready to browse and spend money. Four sales associates, all white, standing in a small group near the entrance. They saw me. One made direct eye contact as I walked in... then immediately turned back around like I was invisible. No greeting. No "Hello." No "Welcome in." Not even a nod. Just went right back to their conversation like I wasn't even a person who just entered their place of business. As I walked through the store--alone, the only customer in sight--not a single associate approached me. I passed multiple staff members. Nothing. No offer to help. No eye contact. No acknowledgment. It wasn't until I turned around to leave, clearly disappointed, that someone finally called out from behind, "Did you need help with something?" Now you ask? After I've walked the whole store and been completely ignored? Let's be real: I'm a Black man. And I know exactly what I experienced. This wasn't just bad service--it was selective service. Let's not pretend like they didn't know how to greet a customer. They just chose not to treat me like one. So I left. I got on my phone, Googled your competitors, and headed straight to West Elm. Night and day. At West Elm, I was greeted warmly the second I walked in. Asked what I was looking for. Shown options. Given space and attention without hovering or ignoring me. It was clear they wanted my business and valued my presence. Guess what? That's where my money went. And that's where it'll go again. Crate & Barrel--you lost more than a sale today. You lost a customer. And I hope others who value dignity, equity, and basic respect take note. Do better.

Brookstone - homedecor - Updated May 2026

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