I placed an order several weeks before needing the item. Only learned the day before I needed to…read morepick it up that they didn't have the leather to produce the item. Worst customer service I've ever dealt with in a long time. As a follow-up, I went in to get my $250 refund (receipt posted) and explained how disappointed I was given the present is for my business partner's birthday in 2 days. The response was " well, things happen for a reason and we have plenty of other work". I truly appreciate local businesses but this place is absolutely terrible.

My buddy and I went to their downtown Lewisville store. We met Odin. What a great guy. He gave us a…read moretour of their work shop. Their products are top notch. I bought a belt, ball cap and coasters. I'll be back!

This place was recommended by a friend and absolutely delivered. They saved my favorite shoes, ones…read morethat you can't replace since they just don't make that quality any more - and for a small fraction of the cost of replacing them. I'm very thankful. Five stars!

The Colony Cobblers is an institution. I've been in this area twenty-five years and the shop has…read morechanged hands once during that time. There was no interruption in impeccable service and artistry from one owner to the other. The delicate detail and skill involved in working with exotic leathers and irreplaceable, heirloom shoes, boots, belts etc is not lost on the current craftsman/owner. I began to understand early on why people drive to The Colony to get repairs. We are blessed to have this rare service in our area.

I highly recommend to read bad reviews about this business before choosing shoe repair place…read more Unfortunately I read only good ones! Mistake! Everything people say about having to come multiple times before your order finally ready, them naming one price and then charging a different one and not returning tax, ending up with poor quality job done, and bad customer service is true!! I thought it may be just me disappointed in quality and waste of time but when I read bad reviews it all makes sense now. It's a pattern!! And no apologies were offered or even any efforts of being friendly after three visits to pick up the boots that every time we're not ready! Please go elsewhere with your favorite shoes!!

I had an ankle strap fastener replaced on a vintage pair of Neiman Marcus heels. The date of…read morecompletion was delayed by a little over a week for an order to be delivered, I was understanding. I received the phone call that my shoes were ready only to get them home and notice an Ivanka Trump stamp on the hardware. I'm unhappy with the outcome. Using Ivanka Trump hardware on vintage Neiman Marcus shoes compromises their original character and value. Please go somewhere where this is understood and respected.

I love lucchese, but my boots have an imperfection…read more I have several pairs of luccheses.

Walked in and was promptly greeted and offered water. Staff were all friendly, helpful, and I was…read morein and out in no time! Love their boots!

Solid work, excellent turnaround and a true craftsmen of the trade …read more Would recommend to anyone looking to resole and re heel the boots .

I came in with black and brown boots that I've worn pretty much to every renaissance festival and…read morecold winter since maybe 2012 from a(now closed) store called, "Bakers"! I thought all hope was utterly lost until I came to JR's! I came to have both pairs assessed because I was SURE they were far too gone to repair! FEAR NOT-- hope was renewed as he told me he could repair my poor beloved boots. I put half the amount down so he could start and then came back 2 weeks later and they were finished! JR even cleaned the outsides for me really well and conditioned them! I actually didn't even know these boots were real leather, it had been so long and the tag on the inside is literally hanging on by threads. The only reason why I did not put 5 stars is because I had to call and ask about completion and I popped in 2 times to check. That was not a big deal for me because I live so close to the shop. However, if I were further away I could see how it could be an inconvenience. Thank you,JR!!! I wore them throughout the winter and rainy season!

Quality workmanship. Great communication and response time. Purchased as a gift and was not…read moredisappointed. Will return again.

I needed a leather seat for a rocking chair I was restoring and Margaret was able to make one for…read moreme from a picture I sent to her. Got it quickly in the mail and it looked great. Thank you so much. Will definitely use again in future projects.

This review is late and we apologize for that. We purchased several pieces of leather furniture…read morefrom Mitc Lurie and his family. We purchased a motorized leather sectional and sofa. The quality of the furniture is magnificent and the appearance is the best we have ever had. My wife and I are "older" so we needed furniture that would be easy to sit in, and get up. The only thing that surpassed the quality of the furniture is the wonderful interaction with Mitch and his wife. It was a great transaction and every day we sit in our sectional and sofa is a reminder of both Mitch, his family, and the quality of every facet of the furniture. THANK YOU!!

This is a horrible furniture store. Mitch is the owner. In my experience and look at other…read morenegative reviews, he seems to always blame the customer for his product not meeting the standard. I had a bellow in the cushion that I reported immediately and the first thing that I was told by his salesman Carl and Mitch was that I was sitting on the cushion too much compared to the other 2 cushions. Come on, are these guys serious? After a bunch of back in forth, they repair a brand cushion because he refused to replace it. With same piece of furniture, I noticed that there was discoloration on the seam. I was told it was due to friction. Mind you, this sofa is downstairs and it is hardly ever sat on. I told Carl the salesman that this was not the case. He refused to back off on his ridiculous friction claim and sent my a nasty mannered text which I still have. If you have any problems with the furniture, these guys will try to blame the customer. In my strong opinion, this establishment is like a buyer be ware establishment. Both times that I had an issue with their product, they tried to blame me. The cushions that they use in my opinion are garbage. If you buy from them, I recommend swapping them out with better quality ones as soon as you can. I am no whiner though, let's talk the positive. My experiences with Mitch's son have been positive. He appears to be a fine upstanding young man. Additionally, the other sofa that I bought was of a better quality than the one I hardly use downstairs and I use this one everyday. Although the cushions are not great on that one either. They are at best serviceable. That is me being kind. I would give leather sofa a zero if I could, but I cannot because Mitch's son will at least listen to you and not accuse the customer of silly things like sitting in one section of couch that you buy less than 2 months after you buy it. I haven't delt with him much, but I cannot say that I have had any negative experiences with him. Fair is fair.

This is a great place to purchase your fashion accessories. The selection is great and the prices…read moreare better than the larger chain stores and I don't go anywhere else for my haberdashery needs.

Darrell has gorgeous gift sets of ties and cufflinks that are boxed and make perfect executive…read moregifts. The ties are beautiful silk, very high quality that I am proud to give as business or closing gifts for my male clients. He makes it easy to shop for business gifts, which is great because I don't have a lot of time to attend to this. I just see Darrell, done and done!

My couch look brand new! Not only did Francisco do a fabulous job, he was timely and easy to work…read morewith. My pups approve as well!

Can't recommend Francisco enough! He saved our couches after our dog scratched them up and even…read morepeed on them. I thought they were ruined, but Francisco made them look new again! He's incredibly talented, kind, honest, and hardworking. If you're looking to refresh your furniture, this is your guy.

One of my favorite pairs of running shoes had a hole in it so I came to this cobbler nearby to get…read moreit fixed. I wish he made shows because when he stitched the hole, it came back way, way stronger than before. Classic example of a high value mom and pop shop! I'll come back here again. Great work!

Absolutely unacceptable -- ruined my UGGs…read more I brought in my UGG for a simple service and it came back completely destroyed. The damage was so obvious it looks worse than when I dropped it off like a 5 year old rushed this. Absolutely no care was taken at all. This wasn't a "small mistake" or normal wear... it was negligence. When you trust someone with a quality item, the bare minimum is returning it in the same condition (or improved). That did not happen here. I'm beyond disappointed and would not recommend this business to anyone who cares about their shoes. Thinking of filing charges due to the cost of the item and their negligence. DO NOT COME HERE