If you are looking for an affordable way to take over servicing your pool don't go here. Their…read morepricing is 2X on their supplies and the woman that owns it is quite rude when I told her why I was returning the product.

Definitely helpful with maintaining our pool. I would have spent $1,000s if it weren't for there…read morehelp troubleshooting. They have never tried overselling me anything. Great honest people and it's Veteran owned.

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

Century Oasis Pool & Spa did a beautiful job hardscaping and landscaping my back, front, and side…read moreyards. They built a travertine patio in the backyard, hardscaped side yards with pavers and rocks, added a mulch bed to my side yard, and rebuilt a retaining wall. The project manager (Amanda) and owner (Giancarlo) were both professional, helpful and available throughout the entire process. They were also able to accommodate additional projects at the last minute, including adding a French drain system to one of the side yards. Everyone involved was committed to making us 100% happy with the end product, whether that meant changing out chipped travertine tiles, recommending different design options, or making several trips to the worksite to plan out project details and ensure everything was 100% up to par. I would definitely recommend!

I'm sharing an update of my personal experience with dealing the owner of Century Oasis Pool & Spa…read moreof McKinney, Texas, Giancarlo. Instead of trying to fix a faulty landscaping job, Giancarlo Medrano, responded with homophobic and profanity laced texts detailing how he would confront me, has a gun and threatened to send "his people" over. He also proceeded to label the house that he worked on (a rental property that I manage) as "cheap" and then goes on to brag about his rental property. He seemed so extremely proud about his financed house. Anyway, I had blocked his phone number after the incident but could see more of his texts through my old Apple ID. In these texts, he went from playing Mister Tough Guy to the victim and claimed that I had been the one who harassed and threatened to kill him and claims to have made police and FBI reports. A complete 180 and a testament to his character. What a quality guy. If you run into any problems with his work, be prepared for a load of excuses and insults. Summary of communications via phone calls and texts: *Half year of receiving the run-around (ie. Too busy, out of town, admin forgot to get back to me, blamed others, etc.) to fix the flowerbeds and add the missing drain holes *After many months passed thinking that Giancarlo was working to schedule in a fix, he started blaming the situation on his cousin. He then suggested that I pay a small amount, to which I found agreeable, for the flowerbeds to be fixed. Now he claims that I wanted a free fix... go figure. *I warned Giancarlo about the consequences for not taking ownership of this situation. Gave plenty of opportunities to fix before posting a review that seemed to upset him. *Giancarlo continues to claim that I own the home despite me explaining over the phone that I wasn't the owner and that I just there to help manage the property. *Giancarlo threaten to sue me. I gave him my lawyer's contact and I have yet to receive any contact attempts. *Giancarlo claims that I would be contacted by the police and FBI. I have yet to receive any contact attempts. In conclusion, I can't say that I would recommend doing business with an egotistical owner who tries to gip you at every corner, changes stories and takes no responsibility. But, don't take my word for it. Dig in the yelp reviews to see hidden reviews from others.

It's all about customer service! I needed a special part for a hot tub (cold plunge) and I called 6…read morepool spots and none of them had what I was looking for, but bigger then that, they weren't hungry to help me out. When I called pinch a penny I spoke with Eyob and he was Super Helpful! I sent him a video through a text, told me he would contact me back when he had more info; 15 minutes later, received a call back and he had sourced the item I was looking for from his local warehouse. Eyob definitely went above and beyond for me and I'll be back as a returning customer!!

It just doesn't get any better! No matter what issue or concern that I may have, Eyob and Darrin…read morenever fail to come through! I had equipment issues and Darrin was VERY patient taking me step-by-step to resolve my issue. After many days of rain, when I had chemical imbalance issues Eyob helped me to get my chemicals back in balance. What I truly appreciate about them is that they never try to sell me anything that I don't need. Eyob and Darrin, you are great! Pinch-a-Penny is fantastic and you will continue to be my go-to. Thanks guys, I really appreciate you.

Started out great, then switched cleaners and went downhill. Call never returned or they showed up…read moreunexpectedly. Asked my tech for a small repair, he Vc told me it would take weeks. I bought the part and had it installed w /in an hour. They showed up the next day unannounced. If u have cameras, the 2 nd pool guy did the minimum work. Never knew cleaning a pool was sooooo difficult . Their person who runs the place is cool. No quality in their work. Messages never returned

after many failed attempts to have my pool issues fixed a friend recommended A and C pools...oh my…read morewhat a pleasure to have David work these issues methodically and effectively one by one. He fixed things and shared details of what he found and what he was doing. He had everything working perfectly within no time. I was so happy I found this company and especially David that I had automation for pool (phone app mgmt) added and he had that in no time. I can't tell you how great it feels to have a knowledgeable person with great manners and excellent communications skills to work with. the cost of getting this done is priceless for me but their pricing was most cost effective than others. the key for me is the skill, knowledge and communication they have shown. I am indebted to my friend who got me connected with A and C pools.

Plays a mean game of dodgecall. I have had issues with this company since they resurfaced my pool…read more The plaster is now coming off in chunks. Looks like the bond was either not applied correctly, didn't get time to dry before the next layer was added or just poorly applied. I am not a pool professional, but I can now see the layers on the chunks of plaster off the bottom of my pool. I was unimpressed after about 6 months after the work was first completed. Trying to get a response after money was paid was impossible. May be good for pool cleaning, but I would NEVER invest in having them do another major pool job.

9/23/2020 Sales comes out great work and fast follow through…read morein the beginning. Work started fast and over fast. Barely got through one year of a very expensive resurface high end product and gray dots started popping up here and there... at year 2, they've made it all the way to the spa. I've tried talking to Mike / Justin about it and he's so all over the board. So said he no longer uses the team who resurfaced our pool ... he sent out a guy who said he could dump chemicals in and it would take it all up , but he couldn't guarantee it. $900 dollars for a gamble is way out of my comfort zone. Have tried communicating with Mike / Justin but omg he's so not on this planet. I hope he's well it was so obvious he couldn't concentrate and had heavy trouble keeping track with a conversation. That being said, I can not recommend this company . Great on the front end, but nothing on follow up. Only up sales and odd customer service. We'll have to resurface our pool to clean out their poor workmanship and drop another huge expensive amount of money to fix this mess. I have read in my research that the product used was not applied correctly and not allowed to dry correctly. When shared with Mike / Justin it's like deer in headlights and again nothing they can do because it's not their problem. Shocking.

Quality spas. Knowledgeable manager and Great selection of spas…read moreIt's nice to have a local factory outlet near my home

Aqua Living went above and beyond with their customer service, communication, professionalism and…read moredelivery of our spa. We were provided timelines, updates and expected delivery dates and we couldn't be happier with their service and our beautiful spa! They were so very helpful with every step of the process from start to finish. Our spa is everything we wanted and more. Top quality craftsmanship that is well made, beautiful, comfortable, and all the jets that are perfect for our wants/needs. Our spa was delivered quicker than expected and the installation was flawless and easy. We would highly recommend this company, their spas and other products. We look forward to recommending them to our friends and family and will be repeat customers for life. Thank you for a stress free and wonderful experience!! We are loving our new spa!!

Frank with Prosper Pools is hands down the best around for pool service. We love to support small…read morefamily-owned businesses and we have been thoroughly impressed with Frank and his attention to detail. Not only does our pool look immaculate after he services it, he also helps with equipment maintenance, repairs, questions, pool technology/app, etc. He's prompt, professional, local, reliable, totally trustworthy and has reasonable prices. Would highly recommend to all of our friends and family. You will not be disappointed.

From the owner: We specialize in pool remodeling and pool equipment repair. Anything from resurfacing pool interior…read moreupgrading your waterline tile or replacing your pool equipment.

Matt did a great job explaining the fence to us, recommending the layout and completing the…read moreinstallation. Everything from the original site visit to our home to verify dimensions through proposals and subsequent installation was done very professionally. i was hesitant to have a fence installed but I am super happy with the outcome. I would highly recommend Katchakid.

Andrew did a great job installing. pool fence is just as expected and good quality. was a little…read moredisappointed with the cost of adding a second gate and only the price reduced by 100 dollars when we realized about 15 feet of fence less than quoted was needed

This is the worst place to shop at…read more Do not come here, i was allowed to buy without an account. This was their first mistake. I came back to return items they automatically accused me of stealing, their reasoning because I didn't have a receipt. Your telling me if you come without a receipt your automatically a thief that's obnoxious. The so called manager accused me of walking out with things again becuase I didn't have a receipt. They could have said without a receipt there is nothing we can do and that's it I came back with receipt and I said here you go so you see I didn't walk out or steal anything he then responded well now I can see since you have a receipt . That's a very prolific response of him. I will be reaching out to corporate for am investigation

Really appreciate the help locating/providing part for sprinkler repair! Had contacted several…read moreother vendors, but none had in stock. Tyler located it and had item it at front desk when I arrived. As a homeowner (not a "landscape/irrigation professional"), I'm truly grateful for their assistance.