Local hardware store that has most of the essentials. Been very convenient in a pinch…read more I've had mixed experiences with the customer service. I've had really helpful gentlemen at this store (both young and old) help me out with various project questions and issues I've had. Even had them go in the back and fix a couple things for me which I was extremely grateful for. However, the last time I was there customer service sucked. It was all women. I stopped a young girl and asked very politely if she knew where WD-40 was. She said she had no idea and took off. I was kind of flabbergasted, and I just assumed that she went to go ask someone and would find me to let me know. Nope, she literally just said no and took off. It was so bad customer service it was almost funny. Then the cashier who rang me out was whatever. Chit chattin with another employee right there bitching about something work-related right in front of me. Just wasn't the best experience this time around. Overall, it's a convenient hardware store so I'll continue to return if it need something. There are no other hardware stores in Princeton unless you want to count Walmart.

Paid $250 to have my insurance updated so I could sell for the "Westlake Group". Went through a…read morerigorous check to get onboarded. Delivered my first order in January and still have not been paid. Its now August. Store manager tried to help, but corporate office doesn't pay their bills. They take advantage of small businesses. Stay away and support another local shop before you give them your money.

This place is fantastic and the service is always on point. Great selection and cost.read more

They claim they have great customer service. Just try to return something (a new,unused product)…read moreand see how great it is. They are going to be in big trouble when the Home Depot in Anna opens. Why would anyone pay more here than they would at HD? And HD is hassle free on returns.

Was shopping for a new Traeger, and saw they came down in price during "black Friday/week". Went by…read morethe local Elliott's, spoke to the same employee I met a year ago who sold me my first Traeger (Victor) and concluded the deal. This store is so helpful like the old days of the local hardware store. Every employee is nice and helpful. I will continue to patronize this store prior to the Big Box stores. Well done folks!

I have been shopping at Elliot's Hardware for years and the staff is always so helpful. There is an…read moreolder lady named Jill that has always taken the time to make sure I had everything I needed for my project, usually generating add-on sales to my project's benefit but the disappointment of my wallet. While most of the staff is outgoing and helpful, last weekend Jill was especially helpful and helped me work through my project needs to avoid a follow-up trip for something I forgot. As long as people like her work there, I'll remain a loyal Elliot's customer.

My family comes here, at least once a week ;-)…read more They have a great selection in variety and fair prices. Service is good Restrooms are always available, not always overly clean, but available

After receiving measurements and a quote for seven blinds that were on sale and installation quote,…read morethe next day I was called and HD told me the quote was wrong. The new quote for all the above was TWICE the original quote. It seems the original employee (who was very helpful by the way), didn't realize there were different prices for purchasing different amounts (?). I was told by HD that they "cannot help it that an employee gave me the wrong info." All of this took place over 3 days. I have always gone to LOWES before and only went to HD because the blinds I wanted were on sale. NOT! Going to LOWES.

Went there today to have my RV propane tanks filled. I was told that there was no one there who…read morecould fill them. What is the point of having a propane filling station at your store if there is no one there that can accommodate your customers by filling their tanks for them?

I've been to this location several times in almost seven years in Princeton and often find what I…read moreneed. The wife and I needed some landscape related items and didn't have much success at Walmart, so we went to Ace. We arrived to find the door locked and an employee with her back to the door. She opens the door to allow other customers out. Hard close at 8pm, we were literally two minutes late. Sorry for the imposition, Westlake. Community focused retailers do better for their customers.

Harbor Freight: I…read moretried to return a gift that did not work and they refused to exchange it without a receipt. The manager and sales associate both suggested that I ask the person who gave it to me to provide the receipt. I could not believe they would ask me to do that. This was the return of a small flashlight that looked like a lantern. I was returning it within 6 days from Christmas. I was not asking for cash, just a simple exchange. Everyone I spoke to was rude, inconsiderate, and uncaring and certainly did not reflect the exchange policies of other major retail stores. Unbelievable! karen ferris

Buyer beware: RESTOCKING fee (for defective product). For the most part I like Harbor Freight. They…read morehave a wide variety of affordable tools (the only reason I am giving a 2 star). Not everything is good but using your judgement, you can find good and cheap stuff there. This company needs a lot of improvement when it comes to customer service. You seldom find people when help is needed, and when you do, it is not very friendly. Of course there are good and bad employees anywhere and there are good people there too but in general customer service is deficient. Coming back to restocking fee, I returned a defective product today and just noticed later they charged 80 cents restocking fee. I didn't get upset about the value but about the principle. How can you charge a customer such a fee for returning a useless product the sold? The cashier put the reason for returning as "not satisfied" so he could charge the fee. His badge say "supervisor ", so he should known better that the correct reason for return was "defective product" (and I clearly told him) and the customer is at no fault whatsoever and shouldn't be penalized. This really hurts their reputation as far as I am concerned and I am deeply disappointed. So consider this and refuse this fee if you are returning a defective product. Consumers are only strong when they stick together and demand honesty from companies with this kind of practice.

This store needs better training for its store employees, including supervisors and leads. I needed…read moreto return an item that I ordered through Uber Eats delivery and was stuck in an endless loop of being told by Home Depot that I had to contact Uber Eats (customer support by phone no longer supported) and the app shows that store credit can be given. Store credit was finally provided but could not be used for an online purchase. Store manager finally input the order and it was scheduled for delivery. No communication about this order until this morning, when an email indicated that the order will be delivered to the WRONG address. A store associate, a lead, and two different "supervisors" were involved in this debacle. Customer support today suggested that I go to the wrong address to retrieve my order. Absolutely not. They said that they couldn't communicate with the driver and that the delivery would be made to the wrong address, that another driver would have to retrieve it, and they could reschedule the delivery to the correct address once the order was picked up from the wrong address. Seriously???

The good thing at this Home Depot is the way you load your own lumber. They do give the courtesy of…read morelooking you right in the eye and then turning into walking away without helping that's great customer service I would say they at least they look at you before they walk away and you break your back lift and stuff when they should be helping you

This was our first experience at a nursery out here and we were not disappointed! I would say blown…read moreaway is more like it. Even on a Sunday before lunch, the place is extremely spacious, clean, well organized/stocked, and the staff are friendly but not pushy. I am no green thumb but an amateur indoor plant enthusiast à la covid shelter in place so I'll definitely be back for succulents and or air plants when I'm ready to get back into the game. There's a huge selection of trees, plants, shrubs, herbs, flowers and everything in between. I didn't realize that they offer fresh cut Christmas trees during the winter season. But I would definitely like to come back to see and smell them. They also sell fertilizer, sprinkler system spare parts, grills, and patio furniture and accessories. It's a haven for anyone working on their yard or outdoor space. There's even dog treats and toys, wind chimes, bird houses and feeders! As wonderful as this place is, you wouldn't expect such fair prices. But here they are, competitively reasonable. As an indoor plant person, I appreciate the various sizes of neem oil and fair pricing! Lastly, and most importantly, we weren't sure if we could bring our pup in but there were tons of large dogs on leash! So glad this place is so close to home! We'll be back soon.

Similar to the store in Irving but not the inventory. I came for a few items they had but the place…read morelooked like it might have been hit hard by the weekend crowd. However,overall they probably have what you need but, at the higher prices and average inventory,some of the more common big box stores may serve your needs just as well .