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    Ferguson Bath, Kitchen & Lighting Gallery

    2.5 (22 reviews)
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    Updated 2 weeks ago

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    Photo of uneven doors.  Zoom in on the top of the door to view how it's not level.

    Purchased several high end appliances from Fergusons. One of them was a $16,000 Sub-Zero refrigerator. It is a "panel-ready" version. After the panel's were installed, the left and right side doors weren't level. The left side is higher than the right side. It took over a month to get Ferguson's out to adjust. They claimed the panels were installed incorrectly. Finally. after sending them a photo of the doors, they sent someone out. It took all of 5 minutes to adjust the door height. Both doors are level now. This is NOT the customer service I expect from Ferguson's. Ferguson's should have immediately put us on the schedule for door adjustment, shouln't take 4 weeks.

    REPLACEMENT PANEL SHIPPED TO US SITTING IN HOUSE WHILE WAITING FOR REPAIRMAN TO SHOW UP...MANY DAYS LATER

    We purchased a Whirlpool gas oven from Fergusons in March 2025, and we were charged for and was assured that they could install it upon delivery. Ultimately, after the entire debacle, we were refunded the money we paid for the installation. We specifically told the sales representative that the installation was very important to have done. When the stove was delivered, we contacted the local Jacksonville store to inquire about when it would be installed, and we were given a phone number for their installation department in Orlando. When calling, we were emphatically told "We don't install gas ovens!" What a letdown. We contacted the sales rep at the store we originally met with (and by the way, they also require you to make an "appointment" just to go in to shop for an oven), and left a voice message on her phone to call us. Eventually she called us back and told us she had "thought" they installed gas ovens. You don't "think" they install and then charge someone for installation, you make sure you know. NO ONE EVER OFFERED ANY TYPE OF APPEASEMENT for our inconvenience, additional costs out of pocket for two weeks for to-go or dining meals and undue stress caused by her mistake - especially when we told her upfront we NEEDED IT INSTALLED. We then we told we had to contact another person at Ferguson to have the installation charge refunded. We subsequently had to locate a licensed/authorized person to install gas ovens as well as come out of pocket to pay for the installation again. The gas oven was boxed up and sat in our driveway for several days until we could have it installed. Because of this entire messed-up sale, not only were we two weeks without an oven or cooktop, we were having to buy food either to-go at restaurants, or having to dine out. I am 74 years old, and I am on a restricted diet, so this did not help. Here is the real slap in the face: Approximately a month ago, we cooked our dinner one night, and the oven would not turn off. Keep in mind this is a "gas" oven. We finally had to turn the breaker off at the breaker box in our house to get it to go off. In addition to that, we were told by Whirlpool when we called for the warranty work that they would have someone out to repair it 4-5 days later. Then we received an e-mail from their repair company (independent) that the appointment was not scheduled for 4-5 days, but another week after that! The repairman finally came and informed us the entire panel was defective; keep in mind we have only had this gas range since March 2025, and it went out in October 2025. The "home" setting on the control panel never seemed to work from the time it was purchased as well. We were very pleased with the repairman, he was very pleasant and answered questions we had about the range. Fortunately, we have purchased an extended warranty for the range, and I would recommend this to anyone these days who is purchasing a home appliance. We are very disappointed with Ferguson with the sales/installation experience as well as disappointed with the Whirlpool gas range they sold us that failed after only seven months of owning it, then our having to buy take-out and dine out AGAIN for another week-and-a half or so. They must think very highly of themselves to "require an appointment" to buy a simple kitchen appliance, and then make a mess of the post-purchase experience. Won't be going returning there again. So sad and shameful.

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    4 days ago

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    5 years ago

    Leah is fabulous! She is knowledgeable, organized, an extremely good listener, and well.....just fabulous. You could not ask for better.

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    I ordered my appliance package through salesperson Don. Was offered, in writing, the option of…read morereceiving a monetary refund or an extended warranty if I went with a current promotion. I chose the extended warranty as I had spent a great sum on the Wolf/Subzero package that included a total of 7 appliances. The extended warranty offer was the deciding factor as to why I purchased this particular package. The appliances came in staggered, with some taking well over a YEAR to arrive. Of course they blamed in on the manufacturer and Covid. Upon arrival and install, the installation "professionals" at First Coast Supply damaged my brand new custom cabinets. I had to have them repainted. Then, when it came time to ensure that I had indeed received my extended warranty, I learned that I did not have the extended warranty as agreed due to not "selecting" this and filling out some form. This was the first I heard of it and I certainly never received the form. First Coast supply had over a year to inform me of this and never did. First Coast Supply has essentially placed the blame on me and is refusing to do anything about the situation. Their response is "we cannot do anything about it." Some much for customer service. This is the second full kitchen appliance package I have purchased from First Coast Supply. I would highly recommend avoiding this business for any of your needs. They are happy to take your money and then when they make a mistake, they blame it on the customer and refuse to make it right. Don't make the same mistake that I did.

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