Ron was extremely helpful to my wife and I. We purchased a grill island and we had questions on how to maintain and clean the grill since we felt the manual did not provide sufficient information. For those not familiar with their grills, their burners have ceramic components, which we did not know how to handle. He took the time to explain the proper way to clean the entire grill, and even removing parts to show us how easy that could be accomplished. He also went over additional components we could purchase to add to our existing grill, such as a smoker, griddle and pizza pan. We were very satisfied with the service we received. read more

I have owned a Paradise GS system (GSL 32 pro with double burner) since 2019 when I moved to St Augustine. Never a problem and I took care of it. After 7 years I decided to replace the burners, flame tamer and grates. Gave Paradise Grills in JVILLE a call and spoke with Mark. Mark knew exactly what I needed and had everything ordered quite quickly. I figured to go with original equipment because I have used that grill at least twice weekly for 7 years and never had an issue so I figured I'm getting my money's worth read more

Mark Mayhem will surely take care of you! I've had my Paradise Grill for for about 10 years...I can honestly say that its the #1 grill that I ever owned. Go out and see Mark...he will show you all the beautiful units. They are well worth the money! read more

Paradise Grills - This is my grill 10 years old and totally outside..my banana tree really grew! Lol I have to trim it... - Grilling Equipment Near Me - Jacksonville, Florida

The service at Paradise Grills was fantastic. Ron was a great help and I so appreciate the selection and outstanding expertise you have here! I will most definitely be coming back!! read more

Paradise Grills - Beauty all around here!!! - Grilling Equipment Near Me - Jacksonville, Florida

Had my flat top grill for less than two years. Used it maybe 15-20 times. The grill warped during cooking the last time I used it. While I was cooking, I heard a loud crack / pop, checked the grill and saw that the middle back of the grill warped. This is not like a baking sheet warping on the corners (google warped flat top grill and most images will show the corner), this is the back middle section of the grill and the backsplash like part caving downward. I put in a ticket to Paradise Grill (the company, not the retail store), and they responded back to me the next day asking for more information and photos. Sent them back the same day. Over 50 days later and I have not heard back from them. read more

Paradise Grills - Grilling Equipment Near Me - Jacksonville, Florida

The Jacksonville Philips Hwy Showroom Store is a class in itself. The showroom has it all with incredible design displays. Ron was fantastic to work with. He provided me with all the grills and outdoor equipment features and options. The value and quality of equipment is beyond reproach. Ron was very patient with me asking many questions. In the end I got what I wanted without any pressure. Thank you again Ron for allowing me to create a dream outdoor hosting space. read more

Ron was a extremely helpful and very insightful on all of my questions. Will be returning with the wife to see the possibility of upgrading in the near future. read more

Ron B. was absolutely fantastic to work with. He was knowledgeable, and really listened to what we wanted. He offered great suggestions, answered all of our product questions, and made sure every detail was handled. You can tell he truly cares. We were very happy we stopped by showroom and happy with our purchase. read more

Great experience They had tremendous displays Ron was great to work with and pricing was 1/2 of what we were quoted from contractor read more

Paradise Grills - New Kitchen from Paradise - Grilling Equipment Near Me - Jacksonville, Florida

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We loved the experience of purchasing the grill here in the Town Center location. The sales staff was friendly. The delivery was fast and efficient and the quality of the grill and components was also good. There was only one incomplete problem. The cut out for all drawers and doors had a nice lining. The cut out for the refrigerator was raw edged board. We guessed that they had just forgotten the part that outlined the refrigerator to complete the finish. When we called the store, they said, no - you need to purchase the trim piece separately (never was offered or mentioned during the sale). My complaint that the trim around the refrigerator should be included in the package price. This is an unfinished unit and we were very disappointed that the sales staff was not willing to admit they overlooked that on the order. See what you think from the picture below! read more

Paradise Grills - Great quality - they just failed to include the trim around the refrigerator. Don't let them do this to you! - Grilling Equipment Near Me - Jacksonville, Florida

Bought my new kitchen from Paradise Grillz in Jacksonville. Awesome experience! Ron was great explaining all my options and found me the best deal for my home Highly recommend 10 stars ! read more

Paradise Grills - Grilling Equipment Near Me - Jacksonville, Florida

Ron and his team in Jacksonville were fantastic! The kitchen is beautiful! Highly recommend!!

They did not sell me a grill. The reviews are correct. Don't buy here. This place will not be in business one year from now. read more

I feel like my wife and I researched every outdoor kitchen grill company known to man-kind. It wasn't until we walked into Paradise Grills and met Ron that we found exactly what we were looking for. Quality and style at a reasonable price backed by a reputable company. Ron has a wealth of knowledge and made our buying experience a breeze. Ron's personality and professionalism, allows you to browse and be educated without any pressure. You can tell when someone is representing a quality product. Paradise Grills extensive showroom selection really helped seeing so many options - all in one location. Working with Ron was a great experience. He was thorough in pointing out all the features and benefits of the quality products built by Paradise Grills. I would strongly recommend Ron and Paradise Grills! read more

Paradise Grills - Paradise Grill - Grilling Equipment Near Me - Jacksonville, Florida

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The service was great. Ron really helped us and we are very happy with our outdoors kitchen. I look forward to enjoying and hosting for years to come. read more

Paradise Grills - Outdoor Kitchen at night - Grilling Equipment Near Me - Jacksonville, Florida

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I love the outdoor kitchen, it's a beautiful addition to our backyard and exactly what we envisioned. However, the purchasing process wasn't as smooth as I expected. Communication around financing was lacking, and I never received the financing details I was supposed to. While I'm very happy with the final product, the overall experience with the process could have been much better. read more

Amazing customer service. Helped us every step of the way and saved us $$$$$$!!! Quality products. I don't think we've ever had this much fun putting a project together. Can wait to get everything installed. read more

Inconsiderate and unhelpful customer/delivery service I bought a grill from Paradise Grill to have it ready for a big party. However, the grill from paradise turned out to be more of a grill from hell. I got the grill in Jacksonville with a delivery I was ensured will come in 5 (five days). However, two days before the delivery, the company cancelled the delivery without my knowledge. Even though I called customer service a day before delivery, the manager Daisy and the staff Kelsey did not attempt to help. With a complete disregard for customer satisfaction, the only information I got is that this is the company's protocol, and even if I am not getting my grill delivered, all sales are final. No grill, no money back! I was forced to accept a later delivery date. I called and emailed multiple times to get a new time window, expecting at least now, after one very disappointing service to be treated better. But no, I was told the company does not give a timeframe, but just that I was the third stop. The third stop meant a delivery a bit before 6pm. If you are in the market of buying a grill do more research and do not be fooled by the company's website. It has the worst customer service and remember; they are the ones that provide your warranty for ten years! Good luck with that! read more

Ordered a premium grill on Memorial Day weekend(May 30th) and was told 1-2 weeks possibly 3-4 weeks for delivery. Delivery scheduled for 29 July after I had to call around and find out where my grill was. Turns out, deliveries to Jacksonville from the main store in Orlando hasn't happened. Customer service sucks and they deny refunds after they took all my money 2 months ago! read more

Less than 1 year: cooler keeps shorting and is oxidized, electric does not work, burner rusting and staining front. NOT HIGH-END QUALITY BUT HIGH-END PRICES. Don't get me started on installation hassles and forgotten parts. I had to call and wait 5 times. NEVER AGAIN! read more

I've had a very difficult time with customer service and follow through since the sale. I have made 3 phone calls trying to find out when my grill might be delivered. Each phone call was met with the comment similar to "we will get right back to you", but it's not happened. I don't want to sound mean but I hope that the actual product is better than the customer service. I'm not trying to be funny, I sincerely mean this. The people with whom I've met are very, very nice, but somehow perhaps the overall business-structure does not allow them to perform well on customer service or follow through. read more

I was blown away how awesome of place this is people there was so nice to us showing us around made us feel at home there Kathryn was very helpful to me she have great ideas and really knows her stuff I will be back again soon hopefully she there to help us again read more

We bought a $21K unit and it was supposed to be delivered on 2/26/21, then moved to 3/2/21, then 3/5/21, then 3/8/21 and now 3/18/21. They also called us to get our final payment two different times and can never locate our file when we call. We've spoken with one higher up who says their customer service and organization is terrible. If we could cancel it and get our money back we would. We live in such a broken world and it's so sad that companies like this exist. read more

Stay away! Beyond horrible customer service. We finally had to open a case with the Better Business Bureau to get a response. When they finally sent a service team out it was discovered our grill had wrong parts from the factory which caused a build up of propane and the grill would not get hot. Major safety issue that did result in a fire, thankfully nobody was injured. Would not recommend buying anything from this company. read more