Where to start i perched a 2015 equinox a few yeas ago. The engine blew so we had them replace it…read more The cost was $9018 and change. Sence the engine was replaced we have had it back 3 times for the same problem. Lights turn on car won't start. All 3 times they tell me all set car is fixed. I talked to the salesman today and he tells me the car is only worth 3000 we owe 9000. You wold think they would try to keep a customer happy as of right now I will never come back. I would give them no stars if I could. Good luck to anyone who has to deal with the staff and service department. In it for themselves.

I've worked with Jason Saunders for my last 2 vehicles and will be working with him again for my…read morenext. Always great service!

Communication being honest and taking responsibility for there mistakes…read more I have been waiting for the main manager to contact me with nothing regarding damages they caused to my vehicle They scratched my car up while having it and have it several times which they should have fixed it but originally said nope not fixing Now they say they will not compensate me for the damages they caused There tech not intentionally smashed my wi shield they put new in now saying they did t even have too But of course it leaked all over making a mess took it back took then 1 week 2 days to fix All I am asking for is the cost of repair to be paid to me as it's my car you damaged Dint keep telling me go will call and not Now two weeks waiting such crap Do not use this place Will update once resolved

I recently bought an Audi SUV and instantly missed being part of the Jeep family -- so Scott went…read moreabove and beyond to help me get back into the perfect ride this Black Friday. He worked tirelessly to track down the exact Grand Cherokee L I wanted, with the color and trim combo I'd been talking about forever. The entire process was seamless from start to finish. While I was at work, they even delivered the vehicle right to my house so I didn't have to make an extra trip to the dealership. It truly couldn't have been easier. Loving the new GCL, and it feels great to be back in a Jeep again. If you're looking for someone who listens, communicates, and makes the whole experience stress-free, Scott is your guy (Nick too!). Highly recommend.

service was fantastic i needed a Roadmaster Rear anti sway bar and snap pads installed that I…read moresupplied. Cindy set up the appointment said it would take about three hours. We left the RV went to breakfast and did some shipping. When we came back they techs were just finishing up and took the RV for a test run and readjusted all of the fasteners to spec. very satisfied with the professionalism and the costs of getting the work done. I highly recommend them and will use them again if needed.

Paid for Koni front shocks and sway bars. Paid for superstar stabilizer that they couldn't get to…read morework. Charged to put on and off. Took it to another shop and got part on with no problem . Essentially I paid labor twice since they couldn't get stabilizer on. I asked for partial labor refund instead complained about cost of sending stabilizer back. 2,163 for shocks and

I always have the most amazing experience at Thomas auto collision! The owner is so friendly,…read morehelpful, and honest! His mechanics go above and beyond! They are always willing to take care of small projects, not necessarily always big ones! I highly recommend this business! Family owned, local! I love coming here because I always know I'm going to leave highly satisfied! Thank you for being a great business in our community!

Car was hit while parked. I had many difficultys getting the insurance company to focus. Once it…read morewas in Steve's hands at Thomas, all was smooth. Car repaired within the time frame and the repair work was spot on. I recommend this shop for body repairs!!!

Kyle in the service has always been more than helpful and accommodating my jeep has been in the…read moreshop recently, he kept me informed and updated throughout the process. I will always have my vehicle serviced here.

I purchased a Jeep Grand Cherokee from Szott-M59 Chrysler Dodge Ram, and the very next day the…read moreengine light and oil light came on. I immediately took it to an oil shop, assuming it might be something simple. Turns out it was anything but. The car was retaining NO oil because the oil filter housing unit was broken and the filter itself was loose. Let that sink in. The mechanic was flabbergasted and flat-out said he could not believe a dealership sold a vehicle in this condition. This wasn't a minor oversight -- this was a serious mechanical issue that could have destroyed the engine if I had driven it any longer. This tells me one of two things: 1. The vehicle was never properly inspected, or 2. It was inspected and sold anyway. Either option is unacceptable. Buying a car should not come with immediate warning lights and a risk of catastrophic engine damage. I trusted this dealership and now I'm left dealing with stress, repairs, and wondering what else was ignored. I would strongly caution anyone considering buying from [Dealership Name] to think twice and get an independent inspection -- clearly, theirs can't be trusted. Attached are video clips of what the mechanic told me and it getting towed away.

I was referred to Bridge Lake by a friend at work and I am glad he told me about them. Very…read morefriendly, honest and a great deal! I purchased tires and had them mounted and balanced there. I'll tell ya, my experience here was worlds better than any Belle Tire or Discount Tire. Thanks Bridge Lake!

I will be recommending these guys to anyone that needs auto repairs. These guys did a great job and…read moretook time out to explain what was needed and did the best they could to keep the cost as low as possible. Thank you guys for a job well done

Good price, great service and amazing speed! My Car was in and out before the workday ended.read more

Brakes serviced quickly and professionally done. Very happy with how work was done and friendliness…read moreof staff. Very fair pricing for work performed. Will return for future needs.

Howard, in the service dept. His desk is on the very end of the service department. Sorry don't…read morehave his last name. Very helpful and showed me everything on the computer of what was going on with my Jeep! Explained the issue very thoroughly. He and the expert mechanic worked well together. Didn't get the mechanics name. But I'm sure if you see Howard, he will do what he can to get him on your vehicle. The mechanic found the issue with my vehicle when no one else could, he did an excellent diagnostic. And an awesome job on putting it back together after the tear down. Each time I've gone to Al Serra regarding my Jeep, they've never let me down. Oh, did I mention there's two Howard's. As I stated, My service man Howard, sits at the very end, near the exit garage door. Hope you have a pleasant experience as I.

Please don't make the mistake of doing business with this dealership! We worked with Milosch before…read moreSerra took over this dealership. Serra is a completely different dealership with no concern for you or your vehicle. We worked directly with the Serra Disservice Manager, Chris B. Chris was the most unprofessional person I have ever worked with. Chris has no concern for the customer & terrible communication during the entire process. We took our vehicle to Serra to have service performed & without doing any diagnostic work on the vehicle Serra Service tried to get a new engine from our Max-Care Warranty, rather than to perform the engine repair. With our vehicle having the Max Care Warranty, Serra Service assumed they could make additional money off the warranty group by replacing the entire engine on our vehicle. By doing this, Serra Service triggered a buyout from Max-Care which cancelled our warranty coverage & left us with a vehicle that still needs repaired & they charged us over $1000 for this disservice. Please do not make the same mistake that we made & take your vehicle to Serra Disservice!