Communication being honest and taking responsibility for there mistakes I have been waiting for the main manager to contact me with nothing regarding damages they caused to my vehicle They scratched my car up while having it and have it several times which they should have fixed it but originally said nope not fixing Now they say they will not compensate me for the damages they caused There tech not intentionally smashed my wi shield they put new in now saying they did t even have too But of course it leaked all over making a mess took it back took then 1 week 2 days to fix All I am asking for is the cost of repair to be paid to me as it's my car you damaged Dint keep telling me go will call and not Now two weeks waiting such crap Do not use this place Will update once resolved read more

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I recently bought an Audi SUV and instantly missed being part of the Jeep family -- so Scott went above and beyond to help me get back into the perfect ride this Black Friday. He worked tirelessly to track down the exact Grand Cherokee L I wanted, with the color and trim combo I'd been talking about forever. The entire process was seamless from start to finish. While I was at work, they even delivered the vehicle right to my house so I didn't have to make an extra trip to the dealership. It truly couldn't have been easier. Loving the new GCL, and it feels great to be back in a Jeep again. If you're looking for someone who listens, communicates, and makes the whole experience stress-free, Scott is your guy (Nick too!). Highly recommend. read more

Szott M-59 Jeep - Jeep Grand Cherokee L with Black and Beige color combo. - Car Dealers Near Me - White Lake, Michigan

The receptionists were terrible, rude and not helpful at all. I was disappointed but not surprised. No one answered the calls at the service department. I made 10 calls and it goes into voicemail. I left a few messages and no one called back. I thought other dealerships were terrible with their service department, I found the worst service department at Szott Jeep. Once my lease is over, I am going to drop the car and leave. I am not going back to Szott Jeep. The Feldman Chevrolet was the better read more

Dave Szymanski was recommended to help us find a new car. We hit the jackpot with this referral. Dave worked incredibly hard to understand our wants and needs and it was because of Dave that we just leased our Jeep Wrangler with Szott Auto Group. What stood out most with Dave was his honesty, extensive trusting knowledge and a sincere desire to help. We feel grateful and blessed to have experienced this truly exemplary level of customer service. Towards the end of this year, we will be actively looking to replace another car and will definitely be calling on Dave to help guide us through our next transaction with Szott's. If you are looking for a new car, ask for Dave Szymanski! He is GREAT! read more

Szott M-59 Jeep - 2015 Jeep Wrangler - Car Dealers Near Me - White Lake, Michigan

The service department here is a JOKE! I made an appointment online to have my lease vehicle looked at for an error message I received about the UConnect. I got there at the date and time if my appointment. I got ignored for about 10 minutes. I'm sure because I'm a female. I finally started to leave and some condescending asshole asked me what I needed. He then dumped me off on some dumb 30-something dude. Dumb dude never asked my name. He asked me why I brought my car in. I explained and showed him a photo of the error message that came up on the screen in the car. He proceeded to tell me that I had to leave the car for 1-2 days to have it evaluated. I told him I had specifically chosen to wait when I made the online appointment and he again said I had to leave the car. I told him the online appointment did not indicate leaving my car was a possibility AT ALL. I told him I could not leave it because I have a job and have no other car. He said he could put me in a waiting list for a loaner. Is he KIDDING?!?! It's worth mentioning each desk had multiple sets of keys on them so department was obviously overbooked. When my lease is up Szott can shove this vehicle up their ass. I won't be using them again for anything. It's worth noting my husband went online and was able to reset the UConnect himself. So Szott is worthless read more

Their service department is good and Brian in the parts department is exceptional. We always take our jeep here for service.

Just had the easiest and best experience getting a new Compass with Scott. I feel great about the deal, love my new ride, and Scott made it all happen. I can't imagine going anywhere else again! read more

We just purchased a new Jeep Grand Cherokee from Szott and both Scott Myers and Ben Krimmel were super helpful and efficient. I would highly recommend them read more

I have taken both my car and my sons car here for all major warrantied repairs and Hannah and the team have been excellent.

Won't sell you a car unless you're paying cash or using their in house financing. They aren't interested in our pre-approval from your own bank! Was interested in purchasing a used car today from Mark and our money wasn't good here. They'll never see our business ever again in the future. read more

way overcharged! for a minor issue.a light was on the dash that had to be fixed and it was just a sensor and to r&r rear bumper cover and this cost a whapping 1700 dollars. I've been in the service biz (auto body shop) 30 years and never took that kind of advantage from any customer. especially a fellow service person. read more

Service dept. is horrible. I liked my initial buying experience. I bought a Wrangler JK there in 2016. Fast forward...2018....transmission goes out. Tried contacting the service department by phone, e-mail, their on-line chat. No one would call me back or help me schedule service. Finally, I had to call Jeep customer service who call the service department and only then would they contact me. Here is the best part, they cannot get me in for service on a transmission until late November. I'm writing this in Mid October. read more

So I had great service from Mitch one of the service managers (I think). He went and helped me out with my Jeep Wrangler. I did not purchase it at this dealership and they still took care of me with one of my warranty issues. I would absolutely recommend Mitch as for excellent service. I needed help and he helped get the job done on 2 occasions. Ralph from the service department as well chimed in and seemed very knowledgeable with the Jeep aftermarket industry. THANK YOU guys for making my day. read more

Given we are in the midst of a pandemic, I know that purchasing a vehicle is a little different than normal. However, trying to purchase a Jeep Wrangler from this dealership was one of the most frustrating experiences I've ever had when shopping for a car. The salesperson was not knowledgeable and every time I asked a question, she had to run and talk to her sales manager. I wasn't decided on whether to buy or lease so I asked for numbers to be run a couple of different ways with different amounts of down payments. Finally I was told they "didn't want to through numbers around because they had a lot of other interest in that vehicle". Nothing like being told you don't matter as a customer. Well, the good news is there are plenty of other places to spend my money. read more

Would highly recommend David Syzmanski! It was my first time leasing a car and David explained everything in detail and made sure I understood everything. If you're looking for your next car he is your guy!! Very helpful! read more

John is service is amazing!!! Very accommodating and gets the job done and completely honest about timing and parts being ordered!! When I'm in the market for a new car/truck/van I will be going here just because how honestly,friendly and caring they are!!! Thank John!!! read more

I recently bought a used truck from Terry at Szott M-59. It had just come in on a trade and had not been checked over or cleaned. It was just what I was looking for, and he let me test drive it. Both Terry and the sales Manager Paul were low pressure and very helpful. It really came across that they deeply cared about making the customer happy. We came to a very fair price and the truck was to be checked and cleaned and would pick it up. When I picked it up it was still dirty and the owners manual packet was missing. Terry made it right and got the manual to me. This is an area that needs improvement and Terry told me they are looking at other options for cleaning, but overall buying this truck was a very good experience. read more

Szott M-59 Jeep - 2017 Toyota Tacoma TRD OR DCSB - Car Dealers Near Me - White Lake, Michigan

Recently we purchased a 23 compass from Szott, and Ben Krimmell was our salesman . Ben is not your usual car salesman. He has heart and he truly cares . I think he works hard for his clients and for the dealership . Ben had great support from his mentor Scott , and teamwork is the best way to go . Szott M-59 Jeep in white lake is a beautiful dealership , newly redone and stocked . Ben really went out of his way for us. I'm very pleased and would 110% recommend him for your next purchase read more

Let's face it; getting a car can be daunting. There are so many factors that go into making the right choice, especially for someone who hasn't owned a car in 10 years (living in Chicago, you don't really need one). When we decided to move back to Michigan, we knew we needed a car and we knew our first choice of where to get it - Szott M-59 Chrysler Jeep dealership. Dave Rose, our rock star of a salesman, couldn't have been more helpful, patient, and fun to work with. He was so professional and really listened to what we were looking for in a Jeep. He went above and beyond, taking time out of his day to make us feel important. We could tell he really cared. He answered every question we had so thoroughly and with such articulation, we knew exactly what we were getting. He took time to make sure we knew how the car worked down to every detail, including setting up our cell phones to work with the car so we're able to take calls through the car stereo. Friendly and knowledgeable, courteous and caring, Dave Rose couldn't have made getting a car easier and more fun! Thanks Dave Rose, we'll be recommending you to everyone we know!!! read more

Szott M-59 Jeep - Dave Rose: Salesman? No, ROCK STAR! - Car Dealers Near Me - White Lake, Michigan

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I was shopping around for a lift that wouldn't void my warranty. I had it down to the Mopar and the AEV. After talking to Ralph in your service department, I chose the AEV. Now I'm extremely happy with the pricing and the install but wanted to write on how great it was dealing with Ralph. He answered every question I had and got me in and out the same day when I was ready. The other point I have to make was I was dealing with a very sick puppy and Ralph was very empathetic and awesome to deal with. Can't say enough nice things about him. Thank you Brian read more

Remove if not allowed, So I'm sure everyone locally is familiar with the Scott M59 Chrysler Jeep dealer on M59 and Bogie Lake rd, I would be very cautious taking your vehicle to them! I never complain or have anything to say but we are so bummed out and disappointed!! We just took our Jeep in on OCT 11th to be serviced for a recall on the passenger air bag, to have ALL of the brakes inspected because there is a random squeak and for an oil change, they called us the next day to say that they found leaks on the radiator and Intake gasket also the driveshaft boot was torn and need replacing, we said great... let's get it all taken care of! during that phone call we let Hannah know (the middle person) that when the jeep starts it runs a little rough on cold start, has a idiling tick and we want that to be addressed also, she said sure I'll let the tech know and we'll get that fixed as well! So... I get a phone the same day from Hannah to let us know that the tech looked at it and it's definitely the intake gasket that's making the loud idiling sound so we say let's fix it, we get a call Friday evening that it's done and we picked it up Saturday morning, we pay 4000$ for everything and take it home, as we're pulling in the driveway, it's squeaking same as before and it's still idling rough, their closed Sunday so we called them yesterday to let them know that we paid all this money and the problems weren't fixed! We bring it back up there and they look it over, They claimed Thursday that the squeak was from an adapter on the rear brakes that they charged us for but yesterday according to Hannah the tech says now apparently it's the fronts that are making the noise, mind you all of the brakes we're supposed to be inspected but they claimed there was nothing wrong with the fronts so they did nothing to them and now it wasn't the intake gasket making the loud idling sound, it's the exhaust manifolds are cracked on both sides now and they want another 2,300$ to fix the front brakes that apparently have nothing wrong with them to begin which is what they told us so why am I paying from new front brakes if there fine?!?! while my husband was talking to her I was on the phone with Millers getting a quote for the cracked manifolds, he says 800$ out the door for everything! I took the phone from my husband and let them know that I wasn't going to pay another dime because the problems we're supposed to have been fixed already and they we're trying to take advantage and overcharge the shit out of us! I tell them I'm coming to get my vehicle and take it to Millers, cause these people have no clue what's going on. on my way to the dealership, the manager calls me and says, he'd like to make it right, he apologizes for the fact that Hannah doesn't know what she's taking about or doing, ( that's not my fault that he has a girl relaying information to customers about the repairs to their vehicles with inaccurate information)! I WILL not pay for her mistakes! he wants to know what Millers is going to charge so he can price match. I tell him once again I'm not paying another dollar, he says... "let me keep the jeep until tomorrow and look everything over and hopefully I can call you and tell you we're going to make it right and take care of everything for free, we really don't want to loose you as a customer! I say ok but if you call me tomorrow and ask me for a dime I'm coming to get the vehicle cause I'm not paying for something I already paid for that still hasn't been fixed and if I'm paying anyone anything, it will be to millers where they know what they doing and I would never been dealing with this, I get the call this morning and guess what?!?! He wants more money! he looked at it and NOW according to him, only one of the exhaust manifolds are cracked and he can't even see the other because of a heat shield so he and the tech have conflicting information again, needless to say this is a complete shit show! He wanted me to go get a price comparison from millers and I laughed and told him give me the keys, he says" if you have any problems call me" I told him I would never trust them to touch my vehicles after what happened to us, he was just fine with sending first time customers out the door with an experience like that and had no problems with that happening, so shameful! We took it to millers with the laundry list of things szott claimed to have done to make sure the work was actually done cause now I'm really not trusting this whole situation. Other people in the area have reach out to say that they had bad experiences with them also so I know I'm not the only one! read more

Salesperson Chris Campbell is absolute slime. He promised to repaint several areas of a car I was purchasing but when it was delivered the work was not done or done poorly. Classic bait & switch. He's a fraudster and should be avoided. I plan to actively tell everyone I know to avoid all Szott dealerships. read more

Chris Campbell goes above and beyond to ensure your car buying experience is nothing less than perfect. I looked at 5 different vehicles and had several different models priced out. Chris Is professional with a great sense of humor. My Jeep buying experience was excellent. I highly recommend giving Chris an opportunity to enhance your car buying/leasing experience. read more

Service team is pretty decent. That will be the only reason they are getting two stars. Sales are awful. I had a very bad experience in 2000 where I was looking for a Jeep Grand Cherokee but the sales guy was pushing a 4 cylinder sedan instead. When I got upset about it, they told me that I didn't deserve a Grand Cherokee. I told them I would buy from someone else. I went to the Jeep Dealer in Auburnhills and got a New Grand Cherokee with lower payments than that little 4 cylinder! Since then I have purchased 5 other jeep vehicles. NONE from this place. I'll drive out to the Palace any day than buy anything from these people. read more

I've been here twice for service. Both times we're excellent! The communication this place provides is outstanding. Both times we were dealing with insurance that didn't communicate. Even if a day went by that the insurance didn't get back to them, they let me know! These guys don't leave you in the dark or wondering. If you call them and they can't answer right away, they still call you back within a couple of hours. Highly recommend! read more

Ask for Brian Velkey (sp?). I was referred by a friend who works for a local company called AEV. American Expedition Vehicles, all they do is pimp out Jeep Wranglers, so you know he's gotta have the hookup. They send all of their business to Brian, so he gives the best prices around... I checked 3 different places, and he was $55 and $60 PER MONTH cheaper than the other two! On top of that, he's gone over and above doing everything he promised and he's like the "go-to-guy" in the Wrangler business. He knows everything about everything to do with Wranglers. Nothing but good things to say. read more

Scott Myers is a great asset to your dealership! He is the best salesman we have ever worked with for a purchase/lease. His friendliness made us feel immediately comfortable and he wasn't pushy or pressuring in any way. We bought a Jeep Compass from him and it was a smooth sale, no issues. We would definitely recommend Scott if you're shopping for a new vehicle. Come see him at Szott M-59, you'll be pleased you did! Debbie & Jim Novicka White Lake, MI read more

BEWARE! I purchased a vehicle from here a couple of years ago (the first vehicle I've purchased on my own) and realized some unscrupulous things on my retail contract just recently when I was taught a couple of things... I was charged a few hundred extra bucks by their finance manager for misc charges and accessories. This is highly illegal and the dealership can be fined HEAVILY and that manager can even face jail time of up to 5 years for this!!! It's called stuffing the deal at some dealerships and they got me! I'm going to be looking into how I can get this fixed by enforcing legal action because I'm sure I'm not the only one that's fallen victim to these practices! It's easy to see where the extra money came from to get that beautiful rebuild done... To be continued... read more

Extremely disappointed with the overall customer service at Szott. I test drove a Wrangler that was listed for just under $27k on Facebook Marketplace. Was told that the dealer initially didn't have the title(which means the vehicle shouldn't have been listed for sale in the first place), once it was updated in the system they told me the price was $31k. I spoke with the used car sales manager, Paul, who attempted to make me feel as if he was doing me a favor by selling it to me for $29,500 plus tax and title fees. My fiancé spoke with the general manager who delivered even worse customer service stating we were "like the 700th person to call" on that vehicle and was unwilling to make it right. When we pointed out that these are illegal bait and switch tactics, they claimed these listings were "system errors" and denied responsibility for their actions. However, the advertisement remains on Facebook Marketplace as it was originally posted. If you're looking to feel like you've been abused by typical scummy used car salesmen, Szott is the place for you. If not, take your business elsewhere!kelsdrz read more

Szott M-59 Jeep - Car Dealers Near Me - White Lake, Michigan

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A fantastic dealership! I had leased a Chrysler 200 from them. The salesman Tom was easy going and no pressure and very thorough and patient. They delivered my car to my office and even picked it up for my complimentary fray oil change. You can't ask for better service and culture than Szott. Did I mention how fun their showroom is? I Highly highly recommend this great dealership! read more

This was my son's first purchase with his own money, and they definitely did us dirty! It is a ford focus that was posted on fb market place for a little over $5,000, we were half way into our hour drive home when he was behind me, telling me his check engine light was on, well because we purchased as is, I thought we would look into it, so it turns out as I'm googling issues with 2012 Ford Focus's, I find that there was a big lawsuit settlement on fiesta's and focus's, that there is a dual clutch Transmission issues! So then it starts not wanting to go in gear, so my son takes it in, his dad pays $1,769.12 at a transmission place, so problem solved yes... think again, he picks it up drives to his dads ... it stalls when he's turning, now it's stalling at stop signs, then today 9/16/20 he's on the freeway driving back to college in Toledo, and his car lights up with... Transmission malfunction service now, then transmission overheating stop safely, then transmission overheating wait 5 min. He has had this car literally a month, and already so many issues, so looking into the car fax, the previous owner has also had the dual clutch replaced. I believe this dealership had prior knowledge of the issues with this car and pretty much did whatever it took to keep the lights off just long enough! Trust me if we could return this junk of junk we would! Now my son has nothing but a headache on his hands!! I most definitely would Not recommend going to this dealership, extremely dishonest and we feel extremely taken!! read more

Excellent customer service. from the sales team and managers, to parts and service. I highly recommend them.

My salesman Marc Murray helped me with sales. John the finance manager helped me get a better interest rate than my bank. They made it painless and quick as possible on a Saturday morning/afternoon. If you're looking for a Jeep Wrangler or Wrangler Unlimited, this is the place to look. Huge selection!!! read more

Szott M-59 Jeep - Marc and I finishing the deal and me supporting Drew and Mike podcast. Szott Chrysler Jeep are one of their sponsors - Car Dealers Near Me - White Lake, Michigan

I saw the tire light on my Jeep lease car. It was leased in Royal Oak. Scott evened the tire pressure without an appointment, no charge and very polite and helpful. I know they are service oriented and I will return to do business with them soon. read more

I bought my Patriot there and I also take it there for oil changes. While I can't recall the name of the salesman I worked with, he wasn't too pushy and I liked him. They are always fast with the oil changes in the service department. There was only one time I had to wait for more than 20 mins, and they were totally up front with me about the wait time when I first got there. Last time I went, I didn't have to pay because they said I had a free oil change on my account. I'm not sure how that happened, but it was a very pleasant surprise. read more

I took my car to Zsott white lake! after it had been in an accident! The service was terrible!! They did not put the plugs back in the wheel well to hold it together. They did not fix the gas tank door! The paint did not match ! There were fingerprints all over the inside and outside while we are going through the coronavirus! There was compound left all over car inside and out! They did not fix the doors on my car and level them out so rain snow and water can get in the doors! They had my car for 4 weeks so what else wasn't done that I can't see?? read more

Took my van to szott for repairs after having no luck and a terrible experience at Golling. Even though the diagnoses of the repairs was not what I wanted, the service adviser Ralph made me feel appreciated and had a great attitude, he made sure I was happy as possible before I left the dealership. He single handed made me a future customer of szott and has proven to me that real customer services still exists! I appreciate his thoughtfulness and the way he treated me, szott is lucky to have such an awesome employee and should be grateful for his 13+ years of service. Thank you Ralph read more

Scott Meyers and his assistant Chris are top notch. Not only did they get me the Jeep I wanted but they also were able to get it at the price I wanted! They worked with my boyfriend and I on every aspect. It was my first experience on a new lease. They made this experience fun and easy. I can honestly say for the first time I was impressed with a sales person. They took the time to get to my needs and wants. These guys are trustworthy, knowledgeable and professional. I would HIGHLY recommend these guys to anyone and can't wait to use them again on my next lease! read more

Very very troubled, disappointed!! We scheduled our oil change with maintenance repairs. I do not recommend giving them to much info at once it appears the service department cannot multi-task. Ever since we purchased my town & country they've hemmed and hawed around the issue with the brakes. We scheduled an oil change. We were concerned about hearing a squeal in the dash. ( I have experience this before the belt needs tightening or replaced.) the heater was kicking out fine and no issues with force of air from the blower. They were to replace any bad belts or check the dash for maybe a losened belt to the blower. They kindly offered a loaner ( which they charged my Mom $35 a day for) With the contingency to not smoke in the vehicle or be charged $75. The moment we entered the loaner my breathing was affected because of the residual smoke odor not clean out before loaning to my Mom. We immediately called to clarify why they had given us a smokers vehicle after making us responsible for any smells in the rental. WHAT THE! Where is my nice clean rental ?? read more

Best dealer ever! Consistent friendly service, fun atmosphere and they deliver on their promises. We have been coming here for sales and service for 7 years and have never been disappointed. You can tell the employees are happy because they go out of their way to ensure you are happy. We pass two other Dodge/Chrysler dealerships to get here. Great job to everyone at Szott in white Lake! You are amazing! read more