I first started taking my cars to Paul's Automotive when I was 16 (It was known then as Nelson's)…read more 14 years and 5 cars later, I'm still a loyal customer. Now, I even drive 45 minutes from home to have all repairs taken care of at Paul's. Last week I was lured to my local dealership with a coupon to get an oil change and "The Works" tune-up, which was great. What wasn't great is that I was quoted an additional $1,300 in car repairs. I took my car to Paul's for a second look. Within an hour of dropping my car off, Paul called personally to walk me through the suggested repairs and associated costs. Not only was one of the major repairs the dealership mentioned not even necessary, but without knowing the dollar figures I'd already received, Paul quoted me a fraction of the dealership's estimated cost to take care of the rest. This is not the first time Paul has saved me (or my parents and sister, who are also customers) from paying for unnecessary work. He's honest, fast and ALWAYS values providing excellent customer service over making a quick buck. Thanks, Paul!

Not sure this place is still in business. They don't answer phone calls or respond to texts.read more

Great service and quality work at a good value for your money. Can't get much better than that.read more

We were quoted by a company that sells tires and does minor repairs that our suspension system was…read moretotally shot and would cost more than $4 thousand to repair...on a car worth $1,600. We next took our car to Painless Autoworks,. The vehicle was thoroughly checked out and test driven, which took them quite a bit of time. They found nothing wrong with the car, whereas this established tire dealership franchise was trying to charge us thousands of dollars for unneeded work. We later found out that we were not the only ones who experienced high estimates for unnecessary work at this firm. I asked the gentleman at Painless Autoworks how much we owed them for their time. He said we owed "nothing." In a time of bad customer service, dishonesty and greed by some businesses, I feel blessed to have found an auto repair business that I can trust. Thank you Painless Autoworks. You've renewed my faith that there are still honest businesses in the auto repair industry.

brought car in for an alignment, first time done they didn't check any of the suspension components…read moreI ended up having bad tie rod ends and ball joints which need to be taken care of before any alignment is performed. I took care of the suspension problems and brought it back at a discounted price.even then the alignment is still of and I'd rather just go somewhere else then have them attempt it a 3td time, also had them balance some tires for me.. after picking up the car they said the tires weren't capable of being fully balanced and still charged me for the balancing, any good shop will call you to inform you of tire problems before performing a balance. they also broke a hub spacer on the process and failed to inform me, I drove the car home and now the rim is completely screwed. place is money over service and it couldn't be more clear.

I can't say enough about this place. I've been bringing our cars here for a couple years now, and…read morethey do good work. They don't gouge on prices, and they tell you what needs to be fixed immediately vs what can wait. I won't take my cars anywhere else.

The business isn't the same since the owner Art sold it several years ago. You can tell by the…read moreolder reviews vs. the reviews in the last couple years. I no longer take my vehicles there and either do my family members. There are better shops in the area that we prefer. Newer owner just doesn't run it like a true mechanic.

These people are liars I took. My equinox into Tuffy for a full service synthetic oil change,…read more vehicle inspection, and tire rotation. . I called the next day at 3 PM to see if my car was ready and they said about 10 minutes. I picked it up and went home. I noticed that the tire rotation had not been done when the woman behind the counter lied to me. The reason why I know this is because I removed the air cap from the passengers rear tire when I got home. I noticed the same tire was in the rear, and I called and notified them. They told me that sometimes they go side to side instead of front to back. I told him that neither had not been in touched. Also, none of my fluids were topped off as my add fluid for the window light was still on. In the morning the next day, I went to Belle tire and paying them to do the rotation and check my fluids during the inspection. They showed me my cabin and air filter which were filthy and should've been pointed out if Tuffy really did an inspection. I've been going there for the past three years never a problem Tuffy now lost me as a customer and their ethics are horrible. I keep my car impeccable, and don't even know if the oil was changed. Never again and you should be ashamed to yourself.

Over the years, numerous times I've taken my vehicle's here, thinking I knew what the trouble was…read moreand the cost to fix it, but they told me that the problem was different and much cheaper to fix than I'd anticipated. They never try to take advantage of your lack of knowledge. They REEK of honesty and fair dealing.

Our family has taken cars to Leonard and Sons for several years. They are honest and fair every…read moretime. Their work is great and efficient, and they are quick to turn things around. Can't recommend enough!

First time at this business and was very pleased with my oil change experience on my 2016 F150…read more The staff at the Oil Excahnge was very friendly and guided me to the OEM recommended oil (Synthetic blend) for my truck versus the full synthetic I mistakenly thought was required which is significantly more money. This honesty at the expense of added profit to their business was quite impressive in my opinion and greatly appreciated on my part. Relative to cost they were in line with the other oil change businesses on the area and did the oil change very promptly while I waited in the truck. Overall I was quite happy with my experience here and will definitely be using this business again in the future.

CAVEAT EMPTOR !!!! BUYER BEWAREI had my car serviced at this business. When I questioned some of…read morethe charges and the work that had been performed, I expected a professional explanation. Instead, I was met with verbal abuse and behavior that made me feel physically threatened. I am a 73-year-old disabled customer, and no one should feel intimidated simply for asking reasonable questions about a repair bill. Customers have the right to ask about charges and the work performed without being treated aggressively.Refused to surrender the replaced parts Based on my experience, I cannot recommend this business. I hope they improve their professionalism and treat all customers with respect, especially when concerns or questions are raised.

The team at Automotive Solutions is so great!! Very thorough! I can't thank Jason and Brett…read moreenough!! They found the issue and addressed it!! Thank you!!!

Took my sons Buick to their shop with a antifreeze leak. I told the shop where the leak was. The…read moremechanic pressure tested for the leak even though it leaked without Pressure needed. The mechanic called my house and said the car was junk and it would cost around a thousand dollars to fix. How he determined the cost for repair i don't know because he did not even know what the problem was. I went to the shop and tried to tell the mechanic the part that was bad but he would not listen. They wanted to charge $80.00 but backed off when i asked for what. They then backed off, gave me the keys and told me to leave. I took the car to another local shop near by and told them the problem and the part involved. They said that it was a common problem with this model car. They took it right in and replaced the part with an upgraded one. I also had them do a oil and filter change. Total bill was just a few dollars over $300.00. the car has been running great with no leaks. This was not the first time I had issues with this shop, but it will be the last.

My car broke down, and I called the highland service center shop, they not only came to my rescue…read morewith their tow truck for FREE, but also they took care of me right away as soon as I got to the front desk. The staff greeted me with smiles, and a reasonable quote on my repairs. Come to find out it was my starter, they ordered me a new one and installed it right away. I was in and out. THANK YOU!!!

From the owner: Highland Auto Care is your trusted local auto repair shop in Waterford, MI, dedicated to providing…read morehonest, reliable, and high-quality automotive service. Whether you need routine maintenance, diagnostics, brake service, engine repair, tires, alignments, or fleet maintenance, our experienced technicians are here to help. We believe auto repair should be simple and transparent, which is why we provide clear communication, upfront estimates, and digital vehicle inspections with photos and videos. We also work with most manufacturer and extended warranty providers to make covered repairs as easy as possible. Our mission is to keep you safely on the road while earning your trust with every visit. Schedule your appointment today!