AutoZone would not honor the battery warranty because Duralast sticker corroded off the side. If…read morethey don't honor warranties why shop there. It cost me $150 and the battery they gave me was the exact duplicate of what I turned in for the core. Right down to the made in Mexico stamp.

Non-existent customer service ! Went there today between…read morenoon and 12:30 to purchase some cleaner for my dash, found what I wanted to purchase and stood in line behind the checkout counter with no one else in line.... stood there for a good few minutes observing the lack of regard for customers, when this place goes out of business it will be easy to see why, poor management of employees, two employees are doing inventory in the back chatting amongst each other, one employee is walking with a guest in the back of the store, and one employee was walking around outside on her cell phone. Got tired of waiting for someone to cash me out, if Autozone doesn't want my money, I'll go elsewhere! Went down the street to O'Reily's, found what I needed there and was checked out in a reasonable amount of time. Won't waste my time with Autozone in Farmington Hills anymore !! Autozone manage your employee more efficiently!

I came to drop off my used oil. The employee then gave me directions to the oil pan to dump it…read more I was really taken back by the lazy employee. It's their job to take care of these things and expected me to do his job for him. After telling him I wasn't going to do it he then got serious attitude and did it himself. I can't say I'm impressed with this location and I'm glad to say that I won't be back.

If I could I would give it a zero star. Manager waltzed in to the store as I was speaking to an…read moreemployee about my issue and heard one word of my conversation and came over and said we can't help you and shoed me out of the store. Very unprofessional considering I know I could've been helped. I don't think she should be manager acting like that.

Staff is helpful, courteous, and knowledgeable. Loved that they checked my battery, for free, and…read morerecommended that I don't need one yet. When I do, I'll return here for my purchase.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

My 16 year old son's SUV was hit by a drunk driver that damaged the rear of his vehicle and his car…read moredidn't have collision coverage. He was faced with having to basically scrap the vehicle because he couldn't afford the $12K repair bill, in part because the insurance recommended shop insisted the frame was bent and needed replacement. We took the SUV to Dustin and his team, they had repaired another of our son's vehicles about a year earlier. Not only did Dustin determine the damage wasn't as severe as what the first shop claimed, the frame was indeed not bent, but he was able to source used parts vs. new (which the other shop insisted had to be due to the age of vehicle @ 12 years old), but he managed to get the parts in and repair all within a few weeks. The repair looks amazing, you'd never know the entire rear of vehicle had been replaced and the cost was close to 1/3 what the original shop (whom we now believe was trying to scam us and our insurance). Our only mistake was not taking it to 8 Mile Collision in the first place and letting our insurance choose to spot. You won't regret taking your vehicle to this spot, top notch.

I put in a request in the evening, and the owner responded within minutes. We exchanged a few…read moreemails which he was very thorough and helpful. A day passed, my side mirror was delivered there, he repainted the proper color and installed it. He even gave me a mini blindspot mirror like the one I had on the other side; Solid price-point and offered discount.

Just leaving and Travis L was amazing and very helpful, he made this whole frustrating situation a…read morebreeze lol I appreciate you and also Michael for doing the labor.

Don't bother with this location...I've called to set up appointments twice here and both times I've…read moregotten my appointment cancelled the day before and told it was because they were behind and couldn't get to me that day. Even if I did make an appointment for the morning they couldn't guarantee they could get it completed the same day. I'm an uber driver. I only needed an annual vehicle inspection. I took it to Firestone the last time and they had it completed in a couple hours. I don't know what is wrong with the way this company is run, but I won't be going here for anything. you can't expect someone to just leave their car there and then give no guarantee you'll even be able to look at it throughout the whole day. What's the point of having people make appointments?!?!?

I've come here a few times for random things and I always have a great experience. Staff is…read morefriendly, helpful and prices are decent. Granted, I'm not making huge purchases when I'm here. It's usually small ticket items like wiper blades, washer fluid and other things as well. The store is neat, clean and well stocked. Staff is friendly and helpful. Parking is decent and I never walk away disappointed. So, why not 5 stars? Sometimes in the mornings I stop here on my way into work there can be a slight wait. Never terrible, but why not have 2 people working the counter? Not always a problem, but it does happen.

the manager is a scammer, I bought Brake for my car for $61 and after 10 days I want to return it,…read moreshe tells me that you paid $42 and she deleted the history when I bought it, such dirty people should not be hired as a manager in a store that everyone loves

I called and told the man what I had and what I needed. He called me back the day before my repair…read moreand told me he had my parts and would see me in the morning. I dropped my van off less than 4 hours later he was calling me to tell me my van was ready. Outstanding service thanks again.

They knew exactly what they were doing they did it in a timely fashion and they were thousand…read moredollars less then three other repair shops I almost hope to break another spring so that I can use their services again

Normally when I go in the employees seem to be helpful, and courteous. I have noticed lately that…read morethese auto retail places have a lot of turnover. Might be a month, go back in, and it's different counter people every time. This last time I thought the counter guy was agitated and not very friendly like in the past visits. Hope he was just having a bad day. But no worries, he will likely be gone on my next visit. All in all, Oreillys is my go to auto parts place

This location has friendly and knowledgeable staff. They really care about giving you the best…read moreprice possible. Be sure to let them know if you qualify for any discounts (military, etc.)! Jim M helped me out today and went above and beyond. He works hard to make sure all your discounts are applied and doesn't mind explaining car repairs to beginners like me :) I'm so happy I decided to choose this location!

Can't say enough about the positive experience at BMW of Farmington Hills! Big shout out to…read moreShannon, she is bright light in the car business! Totally customer-focused and really engaging! The dealership provides the customer with the time and space to find the perfect vehicle for them! We test drove vehicles and fell in love with more than one. If you are in the market for a beautiful, sharp and stylish BMW, check out this dealership! Super pleasant!

People are nice there but I talked to at least 3 to get me where I was going and then when I got to…read morethe service advisor's (Mike) desk I was asked to get up out of my seat as soon as I met him because he was working with another guest. I scheduled my appointment online, and was on time and even a little early, a drop off for an oil change and after 3 and a half hours of waiting and no oil change I asked for my car and left. I have an older BMW and it was just an oil change so I felt like they just put me on the back burner and made me feel unimportant. I've been to BMW dealerships in Grand Rapids and Traverse City and never had a problem and always had great customer service. Will not return and I have already found other places that seem glad to have my business.