I've come here a few times for random things and I always have a great experience. Staff is friendly, helpful and prices are decent. Granted, I'm not making huge purchases when I'm here. It's usually small ticket items like wiper blades, washer fluid and other things as well. The store is neat, clean and well stocked. Staff is friendly and helpful. Parking is decent and I never walk away disappointed. So, why not 5 stars? Sometimes in the mornings I stop here on my way into work there can be a slight wait. Never terrible, but why not have 2 people working the counter? Not always a problem, but it does happen. read more

the manager is a scammer, I bought Brake for my car for $61 and after 10 days I want to return it, she tells me that you paid $42 and she deleted the history when I bought it, such dirty people should not be hired as a manager in a store that everyone loves read more

Autozone - Front door - Auto Parts & Supplies Near Me - Southfield, Michigan

Take this from someone who may or may not be an employee there for HR purposes, MOST of us try to be very helpful, especially towards women and the elderly. Me in particular. I won't tolerate being around customers who won't help elderly folks or dog out women. That being said, women, stop coming to parts stores and letting your sons and boyfriends sit in the car while you put wiper blades and lights in! Have some self respect. While we are helpful, there are limits to what we can do. Installing fuses is NOT one of them. Too many people come in and can't even tell us what year car they are driving and get mad when we can't give them 100% effort. We didn't buy it; you did. We install blades bulbs and batteries, not electrical parts like fuses because if your system shorts out, it's our butts who are responsible. Don't be offended if we say we can't, it's corporate policy. I've gone above and beyond to help people I know didn't deserve it, but I try to treat everyone with dignity and decency and kindness until you show me why I shouldn't. I've loaned my personal tools out and they haven't been returned, gone to peoples apartments to install batteries off the clock for free, turned down hundreds of dollars in tips, and given out advice and tips on where to buy parts cheaper than our store. There is this crazy sense of entitlement, like because you spent money here we HAVE to install your parts, au contraire mon frere! That's a complimentary service. There are a lot of grown MEN who come and can't change a light bulb that takes all of 2 minutes because they didn't bother checking YouTube first. It's insulting to us to have you standing there on a phone and say you can't do something and the answer is in your hands! We don't say anything to you most of the time but when we go back in...you're definitely getting talked about like a DOG! Especially the women who come in and carry out batteries and your man is in the passenger seat rolling a blunt! We see it every day! read more

Low light went out. Dealer wanted to charge me an outrageous price for 3 minutes of work. Went here, purchased the light, and had an employee put it in. I tipped him. He was very friendly and knowledgeable and gave me tips and take care of my care outside of the light issues. I noticed that all 3 guys were working very hard to help various people with different issues. read more

What can I say that I haven't already said before, Yolanda is top class. period! She knows her job, she knows the business, she knows how to treat people. A true asset. Hopefully she gets the accolades from her bosses that she definitely deserves. read more

Love going to Auto Zone for my car needs. They always have what I need. When I'm not sure, the reps help out. read more

Autozone - Auto Zone - Auto Parts & Supplies Near Me - Southfield, Michigan

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I received excellent customer service from Sayed. He handled the interaction smoothly, and answered all my questions thoroughly. I was very impressed and pleased. He was polite and knowledgeable. I had been to a different location earlier in the day and received extremely poor service, so I appreciate him even more. read more

Hey it's an autozone, need auto parts come here. Location is convenient, staff is helpful, store is neat and clean. They have only been open a few months so it doesn't seem very busy which is good for me as I never have to wait around. New store, friendly & helpful staff I'll be back for all my auto part needs. Open at 7:30, came at 11 told can't go in because they are cleaning the floor???? Seriously because we like standing around for 30 min read more

Worst auto zone I walked in told them I had a electric skateboard asking if they knew anything and prentended like they were gonna help me so they say they wanted to see it and say they didn't know anything about it I said it's fine can I atleast use some tools everyone in the shift was disrespectful towards me because I'm young they are very rude workers they shoulda been upfront especially the white guy he was the rudest read more

FANTASTIC! Taillight bulb went out and was fused into the socket. Dealer down the street wanted $114 just to diagnose the problem. Decided to stop by Auto Zone. Sales guy laughed, guessed the make/model of my car, showed me pictures of several other fused bulbs in the same kind of vehicle, but... told me I could only get the new socket from a Ford dealer. Went back to the dealer, bought the needed part for less than $30, then went back to Auto Zone and the sales guy popped it in in less than 5 minutes. Gave him a tip. End of story. read more

While the staff was very helpful, management was not. Both cash registers were waiting for the manager to put a code in to complete sales. The manager was on the phone for 15+ minutes. If I hadn't needed the item I would have left. He was apologetic, but that's terrible customer service. He could have asked the person on the phone to hold, quick put in the code & gone right back to the phone call. But instead everyone waited. And waited. I won't be going back. read more

I purchased a ball joint and rented their installation tool kit. I stated that I had a 4 wheel drive vehicle and was assured that the one kit they had would get the job done....and it didn't. The kit was in poor condition but worse it need to be supplied with the accessary kit for 4 wheel drive vehicles. Clueless staff and a total waste of my Saturday...I returned their junk and I went to the big "O" and they informed me that I needed both kits. Knowledgeable staff and the job was done in 30minutes with the right kit. I haven't had any bad experiences before at their other stores but this was an frustrating and the time and gas wasted was uncalled for. read more