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Berkley Auto Parts

5.0 (1 review)

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8 years ago

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Detroit Axle - Detroit Axel brake pads and rotors

Detroit Axle

(486 reviews)

I ordered from this company specifically because their website advertises "2-day shipping" and…read moreshowed an expected delivery date that was three days sooner than other vendors. Although the price was about $20 higher, I chose them based on that promise. Seven days later, I still did not have my part. When I contacted customer service, I was told that the "2-day" claim only means the order leaves their warehouse within two days -- not that it is delivered in two days. This distinction is not clearly stated on the website and feels misleading. After pointing this out, I was offered a 10% discount. While appreciated, it does not resolve the core issue. Prior email communication only included a brief apology for "delay and confusion" with no explanation of how their shipping claim aligns with actual delivery timelines. Ultimately, my order arrived later than it would have from other suppliers and cost more, despite being advertised as the faster option. Clearer and more accurate shipping information would help customers make informed decisions.

I should have come here to Yelp to look at all of these bad reviews before I purchased with Detroit…read moreAxle. I placed my order on 1/14/2025. Detroit Axle decided to "police" my order placing a hold on it until I called them and provided clarity on why my billing address is different than the mailing address. I guess they've never heard of ordering a part to be sent to your mechanic who has your car to repair. On 1/15/2025, put my order as "processing." On 1/16/2025, had to call again to inquire about why a tracking number had not been inputted...but this was after I requested an order cancellation and a full refund.

Berkley Auto Parts - autopartssupplies - Updated May 2026

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