I ordered from this company specifically because their website advertises "2-day shipping" and…read moreshowed an expected delivery date that was three days sooner than other vendors. Although the price was about $20 higher, I chose them based on that promise. Seven days later, I still did not have my part. When I contacted customer service, I was told that the "2-day" claim only means the order leaves their warehouse within two days -- not that it is delivered in two days. This distinction is not clearly stated on the website and feels misleading. After pointing this out, I was offered a 10% discount. While appreciated, it does not resolve the core issue. Prior email communication only included a brief apology for "delay and confusion" with no explanation of how their shipping claim aligns with actual delivery timelines. Ultimately, my order arrived later than it would have from other suppliers and cost more, despite being advertised as the faster option. Clearer and more accurate shipping information would help customers make informed decisions.

Detroit Axle is hands down one of the worst auto parts companies I've ever dealt with. Their prices…read morelook decent online, but when you walk into the actual store, they overcharge like crazy. Half the time it feels like they're making prices up as they go depending on who's standing at the counter. The employees move painfully slow, the lines take forever, and customer service is terrible. You can stand there waiting while workers act like customers are an inconvenience. Then after all that waiting, you end up paying premium prices for low-quality parts that don't last. Their parts are cheap garbage dressed up like quality products. I've had better luck buying used parts than wasting money there. Detroit Axle seriously needs to fix their pricing, customer service, and quality because right now it feels like they're ripping people off.

I'll just say the facts and not embellish…read more They provided great service when informing me about the process of receiving an engine, and wrapped the engine tight and secure when delivering it to me. Absolutely lovely. However, the engine has low compression and I need to take it out of my car to get another one installed.

Somewhere in western Oklahoma, one of my tires started losing air. This led to some interesting…read morecultural exchanges, but it got annoying after a while to have to stop every so often and have to refill the tire. When I got home, I was finally able to take it in, and was told that I had a cracked wheel. The next day at work, I was griping to a couple friends about how much this was likely to cost and they both suggested that I go to a junkyard. I had always heard about junkyards, but had never been to one. When I checked the yellow pages, I was happy to see that there was one so close to me and decided to go check it out. Boy, am I glad I did! Price at Discount Tire - $155; price at Ryan's Junkyard - $85, plus a $10 rebate for giving them the cracked wheel. It was a pretty cool experience, too. It is in the ghetto (8 Mile & Wyoming) but if you don't mind that its a definite gold mine. All the people are super friendly and helpful - and trilingual. They've got a whole yard plus a couple warehouses of scrapped cars and salvaged parts, so you can find pretty much anything you need at a good price. Now that I know where this is, and am familiar with how it works, I will definitely go here whenever I need anything in the future.

The guy who helped me today was a racist! He didn't want to honor my warranty on my battery. He…read morethought I was lying about having a receipt which I did. He tried to tell me I was past my 18 month warranty when in fact I still had 29 days left on it. Then he had to test the battery just to make sure it was dead. Dude, why would I bring the battery here if it still had juice in it? Then I tried to ask about any additional warranties for the new battery and his response to that was abrasive and rude. Never gave me eye contact and when I said Thank you and I hope you have a nice day the asshole didn't even say anything back. But the gentlemen in front of me he helped prior he was polite as hell too. FYI I am a African American man and these are Caucasians who treated me this way at this location.

There are two kinds of auto parts stores. The first and more prevalent is the national chain store…read moreinside an instafab building staffed with indifferent employees trained to look up parts in the computer and deliver them from the back room. They do not have scarred knuckles or dirty finger nails and they most certainly do not know the difference between a limited slip differential and a Knutson valve. These places are endlessly frustrating for customers who know what they're doing. Then there are the other kinds of auto parts stores. The rare business run by competent professionals who have seen everything, turned many a wrench in anger and know exactly how to fix the rotted kickdown mechanism on your beaten-up clunkbucket. This is Hastings. Walking in, the store is large and open with a the right mix of tools, fluids, consumables and floor stock to get easier jobs done, no barrage of frou-frou garbage to shine your car tires, no tweety-bird floor mats, no bullet-hole decals. As you walk to the prominent service counter you notice a comforting odor of WD40 and engine oil, think of it as a sign. These guys get straight to the point, provide insight and help on questions you have, often everything you need in stock by a quality brand and at competitive pricing. What sends this place over the top is in the back though. There you'll find one of the most competent and speedy machine shops you'll ever have need of. Swap out some bushings? Ten minutes. New wheel bearings pressed in? Overnight. The machine shop alone is reason enough to frequent Hastings.

Went in this store to buy transmission fluid the only person was employee ( RICHARD ) behind the…read morecounter at the time was SUPER DISRESPECTFUL ( Normally when customers walk through the door ) the acknowledge you with a hello , he said nothing,that wasn't the problem I was buying 2 more bottles 2 more quarts , of the same product I had bought the previous day , I asked for his assistance ( he did come over to where the fluid was but rather than show me which was identical to what was on the receipt in a nasty tone to look at the receipt rather point to the exact one ( he's standing right there , I eventually the figured out application I needed once I got got back home the counter, he's staring out the window I had to grab his attention to acknowledge me it went down hill even further with his rude behavior, I know the other employees don't give this type of HORRIBLE SERVICE as if I was someone he despised for some unknown reason , I thought about how cruel his attitude was over night and decided to return this purchase, this isn't my first bad experience at this store So even though it's the closest one to where I live, I WILL NEVER GO BACK , there are two other competitors close enough to not have to put up with this disrespectful behavior

I went in to use the scanner tool today, which I have used multiple times at this location. Today,…read moreI was told they do not let people use it. When, I told the gentleman that I had used it multiple times in the past he said "one of us needs to be present and I'm not going out there." Terrible attitude. Terrible customer service. It's a shame because I used to come to this location all the time. Going to auto zone down the street from now.

The best place ever for parts and they get it right the first time. All and above all expectationsread more

Been buying part from All European for some 20 years. Salesmen always walk me through the purchase…read moreto make sure I get the right parts. The prices are excellent. Have lockers to get your parts from if you can't get there during office hours - which is wonderful. I consider them experts in their field and appreciate this excellent staff. Phil

Went in to do a simple tool return and buy some brake cleaner. Not a single other customer in the…read morebuilding. 3 employees standing around talking to each other, one of them told to wait for a 4th employee to help me. The 4th employee was busy with a parts delivery from another store. Waited 10 minutes and left when it was clear the 4th employee wouldn't be done any time soon and the other 3 weren't going to make any effort to help me.

As far as auto parts store goes, this one is fine. This location is new, they have a good selection…read moreof both cheap and higher end items and the help was courteous and quick during the transactions I've made there. Where this place loses the other 2 stars at is the clientele. Yes, I realize that includes me but bear with me here. Oh my God, where do I start? I had to visit this store about three times this past weekend and each and every time, there was an absolute moron in front of me. If it wasn't the guy loudly dropping the f-bomb while "speaking" on his Nextel phone, it was the two young dudes trying to hit on the girl behind the counter (guys, she is being paid to be nice to you. Keep that in mind) or the other old dude yelling at his daughter(?) and the poor guy behind the counter because they came totally unprepared with what fluid type they needed. Yes, the counter boy should absolutely know what kind of transmission fluid you need you dope. /eyeroll So, weigh the benefits of a good, well-stocked store with decent help vs. horrible customers who will most assuredly make your trip 10 minutes longer than it should be.

Modern two story building purpose built for auto parts, upstairs is storage. Private parking lot,…read morejust off of busy Woodward. Clean, bright, with well labeled aisles. Lots of parts rack space behind the counters. The staff is kid of stand offish.

Most of my experience are great with the O'Reilly's on Woodward. Which is why for now, I'm still…read moregiving them 4 stars. Today I was a disappointed when I visited this store. I purchased a rear wiper blade for my vehicle and requested help changing out the old one since I don't know how to do it... Well neither did the woman helping me... But instead of asking another associate to help me out, she suggested I YouTube jt. This was not the answer I was expecting or wanting for a complementary service they normally provide and have helped me with in the past. If they were busy in the store I could understand, but besides me, there was only one other person in the store.

High recommendation! Very honest and fast as possible! Very kind and helped us out when we had some…read morecar issues right before Christmas on a 2009 Toyota rav4. Very reasonable pricing!

I went to Wetmore's last year in August since my battery in my car was gone and my tire was flat…read more I dropped my car off and everything was great the next morning. Yay! Then... I just didn't drive my car for a long long long time due to covid and low and behold the battery was now completely dead and useless and my tire was once again flat. Time went by and by and by and I just didn't do anything about it. I thought if I brought it back they would send me packing because I waited so long. Yesterday I pick up the phone and called, they said to bring it in. I did get rightfully scolded for not bringing it to their attention sooner and not driving my car at all. I was anticipating the worst. Today I got a call from one of the managers telling me the issue was that I did not drive it and the core was messed up and I had a ding on the rim which is why my tire was flat. I was bracing myself for a high bill and he said the words that brought joy to my heart, "No Charge". Now that's honesty and integrity for you. Thank you Wetmore's! Highly Recommended!

These guys here are always helpful. I don't know the guy that rang me up, but both Mike and Derek…read morehelped him out, verifying the oil for my car and the other one grabbing the actual quart of oil. These guys are a well oiled machine here. They work really well together and help each other out. They were even singing to the radio while I was been cashed out. They really seem to enjoy their job and it shows. My engine light came on as I was about to pull into my driveway and parking spot. I decided to go to the auto shop, before they closed. My car needed a top off and just 1 quart of oil.

They sold me a bad part and refused to return my money. I asked for a manager they said one was not…read moreavailable. I asked them to call a manager was told he was unable to call a manage. Do not shop here unless you want to get ripped off.

Located on busy 8 Mile, next to a somewhat scary and rundown strip mall. However, this building is…read morein good repair. The store was clean and did not smell. Private parking lot. The staff was helpful and fast. They did like to take personal cell calls when working. In the area there were some local residents aimlessly meandering.

Came in with what we thought was a bad battery. Que T. helped us check the battery health, and…read moreinstall the new battery he helped us find. All the staff was so helpful!!