I visited Orielly's during normal business hours on a day that they closed at 9PM. I arrived at…read more8:58 PM and the guy at the door said "we closed". I saw a cashier with his coat on as I observed my surroundings. I responded and said, oh I thought the store closed at 9PM. He said it is 9. I said no, it's 8:58PM. He argued with me and eventually let me into the store when I asked if they close every day at 8:58. I even asked for the store managers phone number and they said they didn't have it. The next day I went into the store to have a conversation with the store manager. The manager confirmed that the last customer should be taken at 9pm.... the store manager didn't apologize for my experience but said that he would talk to the person I described.... horrible experience

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

GM parts worked great, delivered fast. Communications were top notch. Bought VW parts also. Solid…read morecompany in my opinion.

Update: Detroit staff reached out and were able to exchange the parts for me! I would recommend…read moreusing this organization! sent me the wrong part and would not exchange them for the correct part (rotors). I do not recommend anyone do business w/ this organization.

The guy who helped me today was a racist! He didn't want to honor my warranty on my battery. He…read morethought I was lying about having a receipt which I did. He tried to tell me I was past my 18 month warranty when in fact I still had 29 days left on it. Then he had to test the battery just to make sure it was dead. Dude, why would I bring the battery here if it still had juice in it? Then I tried to ask about any additional warranties for the new battery and his response to that was abrasive and rude. Never gave me eye contact and when I said Thank you and I hope you have a nice day the asshole didn't even say anything back. But the gentlemen in front of me he helped prior he was polite as hell too. FYI I am a African American man and these are Caucasians who treated me this way at this location.

There are two kinds of auto parts stores. The first and more prevalent is the national chain store…read moreinside an instafab building staffed with indifferent employees trained to look up parts in the computer and deliver them from the back room. They do not have scarred knuckles or dirty finger nails and they most certainly do not know the difference between a limited slip differential and a Knutson valve. These places are endlessly frustrating for customers who know what they're doing. Then there are the other kinds of auto parts stores. The rare business run by competent professionals who have seen everything, turned many a wrench in anger and know exactly how to fix the rotted kickdown mechanism on your beaten-up clunkbucket. This is Hastings. Walking in, the store is large and open with a the right mix of tools, fluids, consumables and floor stock to get easier jobs done, no barrage of frou-frou garbage to shine your car tires, no tweety-bird floor mats, no bullet-hole decals. As you walk to the prominent service counter you notice a comforting odor of WD40 and engine oil, think of it as a sign. These guys get straight to the point, provide insight and help on questions you have, often everything you need in stock by a quality brand and at competitive pricing. What sends this place over the top is in the back though. There you'll find one of the most competent and speedy machine shops you'll ever have need of. Swap out some bushings? Ten minutes. New wheel bearings pressed in? Overnight. The machine shop alone is reason enough to frequent Hastings.

Went in this store to buy transmission fluid the only person was employee ( RICHARD ) behind the…read morecounter at the time was SUPER DISRESPECTFUL ( Normally when customers walk through the door ) the acknowledge you with a hello , he said nothing,that wasn't the problem I was buying 2 more bottles 2 more quarts , of the same product I had bought the previous day , I asked for his assistance ( he did come over to where the fluid was but rather than show me which was identical to what was on the receipt in a nasty tone to look at the receipt rather point to the exact one ( he's standing right there , I eventually the figured out application I needed once I got got back home the counter, he's staring out the window I had to grab his attention to acknowledge me it went down hill even further with his rude behavior, I know the other employees don't give this type of HORRIBLE SERVICE as if I was someone he despised for some unknown reason , I thought about how cruel his attitude was over night and decided to return this purchase, this isn't my first bad experience at this store So even though it's the closest one to where I live, I WILL NEVER GO BACK , there are two other competitors close enough to not have to put up with this disrespectful behavior

I went in to use the scanner tool today, which I have used multiple times at this location. Today,…read moreI was told they do not let people use it. When, I told the gentleman that I had used it multiple times in the past he said "one of us needs to be present and I'm not going out there." Terrible attitude. Terrible customer service. It's a shame because I used to come to this location all the time. Going to auto zone down the street from now.

I'll just say the facts and not embellish…read more They provided great service when informing me about the process of receiving an engine, and wrapped the engine tight and secure when delivering it to me. Absolutely lovely. However, the engine has low compression and I need to take it out of my car to get another one installed.

Somewhere in western Oklahoma, one of my tires started losing air. This led to some interesting…read morecultural exchanges, but it got annoying after a while to have to stop every so often and have to refill the tire. When I got home, I was finally able to take it in, and was told that I had a cracked wheel. The next day at work, I was griping to a couple friends about how much this was likely to cost and they both suggested that I go to a junkyard. I had always heard about junkyards, but had never been to one. When I checked the yellow pages, I was happy to see that there was one so close to me and decided to go check it out. Boy, am I glad I did! Price at Discount Tire - $155; price at Ryan's Junkyard - $85, plus a $10 rebate for giving them the cracked wheel. It was a pretty cool experience, too. It is in the ghetto (8 Mile & Wyoming) but if you don't mind that its a definite gold mine. All the people are super friendly and helpful - and trilingual. They've got a whole yard plus a couple warehouses of scrapped cars and salvaged parts, so you can find pretty much anything you need at a good price. Now that I know where this is, and am familiar with how it works, I will definitely go here whenever I need anything in the future.

These guys are prompt,fast and pay well for your car. Qasem was a very good person when it comes to…read morecustomer service.

A bait and switch. I was offered 500 for my car and when they came to tow it, said they would only…read moregive me 400. Did not sell to them. That's dishonest.

Located in a slightly run down strip mall at Coolidge and 9 Mile. The store seems a little sparse…read moreon product but the staff was friendly and helpful. The store was clean, the parking lot less so.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Don't use them for anything! They lie to eBay and then fight eBay to not allow you to post an…read morehonest review of their mistake. They lied to ups and sent inaccurate shipping changes and claim they don't control ups after sending changes. They will lie to keep your money when keeping you from getting a part that costs nearly one thousand dollars and claim to be innocent. Ups was provided instructions to hold at a cvs location instead of the next door ups facility. This guy is a hack and a thief and knows all the tricks to keep negative and honest reviews from hitting his eBay store. If this nonsense continues I will see his lies hold up in small claims court in TX.

I appreciate their expertise. They always have my parts and helpful not sure what else to sayread more