I was having a gas leak with my car whenever I would fill it up, and due to a bad experience with a past mechanic I decided to go to Gary's Autotech based off of a good review. When I made the initial call to tell them about my issue and ask when they're open and what not, I was greeted with such friendliness that it left me with a great first impression.
Later that same day (on a Friday), I took my car in to drop it off and I was telling them the issue with my car. The mechanic pulled out a toy car (yes, it was awesome) and asked me countless questions about the issue, "How much is leaking? Where is the leak? Does the leak stop when you're done filling it up? How long has this been happening?" and so on. It made me feel very good about the work they were about to do because they asked so many questions about the issue to gather as much info they needed.
During that weekend they kept me in the loop of things explaining everything to me clearly and to someone who clearly is not a mechanic(me). Everything made sense and I felt comfortable the whole time. They told me that the part I needed for my car was difficult to find in good shape (it's a pretty rare car apparently, 2003 Suzuki Aerio), so they told me they would have to make the part themselves. Before doing any work, they told me they would first do all the research required to get a final estimate.
They called me on Tuesday morning (3 days after dropping it off, it was a weekend however and I'm including non-work days), and gave me the estimate. It was very reasonably priced and I was more than willing to pay the cost. They told me they would have the car done by Wednesday (the next day), and I was okay with that. A few hours later, they called me with good news...that they're ahead of schedule and that they'll actually finish within an hour and a half. Unable to make it before closing, I told them that I would pick it up in the morning. But get this...they offered to pick my up from work if I needed a ride and that it was no issue. I didn't need a ride but the fact that they offered me a ride in case I needed it was awesome.
The next morning I walked over to the shop to pick up my vehicle. I walked into the door and the mechanic remembered my name from when I dropped my car off (I dropped it off Friday and it was Wednesday at this time). He gave me a whole summary of everything they did for my car. After paying the cost, I simply said, "Thank you." and he responds and says, "Oh, I'm not the one who worked on the car, he (I forget his name...sorry) was the one who fixed up your car. He's a great man and he did a great job, we left you in good hands with him."
The amount of honor and respect they give to others there is amazing and not only was I given some of the best customer service I had ever received but I was able to see the respect that they have for each other. I will be going back for any mechanical needs and I was a happy camper based off of the service.
Definitely go to Gary's Autotech. read more
