I highly, highly recommend this place if you're looking to buy an RV or a trailer--you really…read moreshould go there. It is a warm atmosphere and offers professional assistance. You completely lose the feeling that you're at a dealership , these people treat their customers like close friends. Breanna and Casey !!! Typu guys are amazing! The first toast at the campsite this Friday will be to you! Your help provided exactly what we needed in no time at all. Once again, thank you so very much!

Great experience trading in and purchasing a new travel trailer. Thank you Kristopher Atwell, Mike…read moreBuckley, Breanna Rockwell and Alex the hitch guy.

Paid for Koni front shocks and sway bars. Paid for superstar stabilizer that they couldn't get to…read morework. Charged to put on and off. Took it to another shop and got part on with no problem . Essentially I paid labor twice since they couldn't get stabilizer on. I asked for partial labor refund instead complained about cost of sending stabilizer back. 2,163 for shocks and

I totally trust these guys. I am so skeptical of any kind of RV repair places because of the…read moreexperiences I have had at the big box stores like Camping World. I took my camper in because my refrigerator broke down. I need a new one and he seemed sad to let me know that I needed a replacement, but it was true. He was so fair about the amount of labor that he charged. I almost felt like I should give him more money. It is such a relief to find someone you can trust to be honest and fair in this business. I took it in and it was only there for a few days and it was done. When I had warranty work done on my camper at camping world it was there the entire winter and they did not do quality work, in fact it was worse than when I left it there. if there was a 10 star option, I would give it to them. Thank you so much.

Wish I could give 10 stars! My car broke down 3.5 hours away from home. Kirk and his team fixed it…read moreup quick and got me back on the road again. Communication and service was excellent.

Kirk Todd's Garage is definitely an institution here. I've been here several times with others…read moregetting repairs, but so far I've been here four or five times, often for semi-major repairs. They are incredibly fair and take the time to explain what's going on with my car. No more wrecked nerves. I fully trust Kirk Todd's Garage and will continue to take all my vehicles here. You guys are great!

The sign of the integrity and character of a business or organization, is how they act when they…read morehave the upper hand in a business transaction and unforeseen conditions require a change in that transaction. This location and staff have a mountain load of both! My wife and I had an excellent experience purchasing a Class C RV with RV Sales Associate KEENAN MCCRUMB. His knowledge of his product, his willingness to answer all of our questions, and to ensure we were happy with it all, was the hallmark of the discussions. The end agreement for purchase was a fair and attractive offer leading us to sign a purchase agreement and agreed price and closing date. However in the day ahead, my wife suffered a flare-up of an existing condition, that in all reality would preclude our being able to use the RV now, or in the future. The next day I called Keenan and informed him I would be returning to the store to discuss it. I again met with Keenan, related our difficulty and our inability to continue the sale, I then asked what were our options. Note that under MI law, Camping World was under no obligation to honor my request. But Keenan calmly indicated he understood our predicament and would intervene on our behalf with his Sales Manager DAVE RICKETTS. The end result was these gentleman indicated they fully understood that predicament, did not want to add to our dilemma and stress, and would honor our request. And in what I previously stated, demonstrated the character and integrity of both men and this company. Having had a career in law enforcement and then the business world, it is not often that you come across individuals the caliber of Mr. McCrum or Mr. Ricketts. I cannot recommend this location and the staff therein highly enough. If you choose to seek a reliable, honest, and fair business partner, you will find none better at this location. Proceed here with confidence!

Absolutely terrible experience. Buying the camper was one thing--but actually picking it up was a…read morecomplete disaster. When I showed up to take delivery, they had lost my keys. Instead of being prepared, they had me sitting there waiting for over SIX hours with no real updates or urgency. Completely unacceptable. What's even more frustrating is that there were plenty of sales reps walking around trying to sell, but once the deal was done, suddenly no one was available to actually help a paying customer. It's clear they only care about making the sale--not delivering on it. The lack of organization, communication, and basic customer service at the finish line is shocking. This should be the easiest part of the process, and they completely failed. I would not recommend this place to anyone unless you're prepared for a headache after you hand over your money.

Well I drove my new Thor Vegas home today and it was amazing. Byron made it happen for me. He…read moredefinitely walked me through the process. Troy sales manager was also essential to this deals success. Josh in finance was always ready to help. Thank you all for the work. As a grateful veteran it was my pleasure to work with each of you! General Rv Birch Run you did great.

My experience with General Rv of Birch Run has been horrendous. I have experienced many issues…read moresince providing a $2500 deposit on a unit. I was promised a product that would be fixed to use. Then I was told the work could not be completed. I addressed this matter and was met with aggressive and unprofessional behavior. I since then have been told I will receive my refund. Which then I had been told after that, I will not be receiving my refund. Do NOT go to General Rv unless you would like to be scammed. Unfortunately, If you dig deeper into this company's behavior and standards, these discussed problems are more common than not.

I travel as a surgical technologist. I was passion through town and needed emergency leak repair on…read moremy roof for a bad leak. I never stay long enough to make an appointment and I didn't have the tools to do it Myself. I called and they said bring it in and the repair was FAST and the technician actually showed me where the leak was how he fixed it as well as proactive measures to take incase it happen again: I am SO THANKFUL - I can't express how helpful and FAIR they were for pricing and ... I can't say enough good things. Thank you for getting me back on the road and keeping my home safe and dry.

My wife and I sold our motorhome and stopped in at A & S to look for the camper we had found a…read morefloor plan that we liked and after meeting and talking with Todd Rodgers ( Amazing person and salesman second ) walked through a few with layouts we liked and found our dream travel trailer!!! He was so nice and pleasent to deal with. The financing process was flawless and fast! We pick up our family's next adventure on Monday because they go through all their campers before they leave the lot to ensure everything is working as it should and the propane is topped off! We looked at other dealers in and even out of Michigan and Todd and Earl ( Financing) got us the best price we found out there!!!! My wife and I could not be anymore happier with the way we were treated and listened to!!!!! FYI we bought a 2019 Forest River Salem 31KQBTS.

I need to check and see if I paid to have this camper (2025 Campsite Reserve 26CJ)…read moreprepped/cleaned/etc. Because it wasn't. The sales guy I had acted like my best friend, told me even though this was a used model he'd clean up the outside grill, then in the walk through I found something that resembled duct seal on the floor near the bathroom, and was assured it would be cleaned. It wasn't. Now the Bluetooth system isn't working and their solution is to have me bring it in. Uh, not traveling 4hours back with it to get charged so you can tell me you need to replace the unit and charge me twice what it cost. Plus I talked to Tim at Driven and he's sending me one @20% off. Bottom line, check your boxes if you're going to go through them. I don't and got screwed on some small stuff.

Buyer Beware - My Experience with General RV I purchased a…read moreused 2021 Tiffin Allegro Open Road motorhome from General RV. Like most buyers, I relied on the dealership's representations that the coach had been inspected, prepared for sale, and was ready for travel. As part of the transaction, I paid approximately $4,000 for dealer preparation and Pre-Delivery Inspection (PDI) services. Based on those charges, I expected major defects, safety concerns, and maintenance issues to have been identified and addressed before delivery. Unfortunately, my experience was very different. Shortly after taking possession of the motorhome, I discovered numerous defects and maintenance issues that I believe should have been identified during a thorough inspection. Several involved safety-related systems requiring immediate attention. Among the issues discovered were brake and taillight failures, dry-rotted windshield wipers, a malfunctioning entry step, a missing toilet seal that allowed sewer gas odors into the coach, carbon monoxide and propane detector issues, loose propane fittings, HVAC water intrusion and HVAC failure, underinflated tires, electrical system defects, rear and side camera visibility problems, and slide-out system defects. These issues raised serious concerns regarding safety, reliability, and overall roadworthiness. One of the most significant problems involved the slide-out system. When I submitted a claim to my extended warranty company, coverage was denied because the warranty provider determined the defect was a pre-existing condition that should have been identified before the vehicle was sold. This conclusion was consistent with information provided by both Tiffin and the certified repair technician who completed the repair. What made the situation even more frustrating was the difficulty I experienced obtaining answers and documentation. When I requested records showing what work had been performed during the dealer preparation and PDI process, I was initially informed that no inspection report existed. Later, I was told that inspection and preparation documents did exist but would not be provided because they were considered proprietary company records. As a customer who paid approximately $4,000 for preparation and inspection-related services, I found that response disappointing. If customers are charged substantial fees for inspection and preparation work, there should be documentation showing what was inspected, tested, repaired, serviced, or verified before delivery. Without that documentation, it is difficult to understand how so many issues could have gone unnoticed. Another concern was the amount of effort required to obtain responses. Communication was often slow, and significant follow-up was required before receiving answers. Calls, emails, and messages frequently went unanswered or required repeated contact. To General RV's credit, the company eventually reimbursed me for the slide-out repair expense. However, that reimbursement came only after more than a month of repeated communications and persistence on my part. While appreciated, it did not eliminate the frustration, inconvenience, and expense associated with addressing problems that appeared shortly after delivery. I understand that used RVs can have issues. My concern is not that defects existed, but that numerous defects appeared shortly after delivery despite substantial dealer preparation charges. The volume and nature of these problems caused me to question the effectiveness and thoroughness of the preparation process. My advice to anyone considering the purchase of a used RV from General RV: Get every promise and representation in writing. Request documentation of dealer preparation and inspection services. Personally test every system before accepting delivery. Verify the operation of slides, cameras, lights, appliances, HVAC systems, and safety devices. Inspect tires, batteries, and propane systems carefully. Hire an independent RV inspector before completing the purchase.

Thanks to Charlie and all the staff. Very helpful and friendly. Gave a price range and found us…read morea great camper. And was much less than another dealership was charging for the same model. Thanks Jerry and Sue Z.

Just purchased viking 9.0 remote…read more Delivery was early! Despite rough weather. Working with Scott and Anthony was great. No hidden fees or surprises.

I had them install some upgrades on my class C minne winnie...got me right in...kept in touch with…read moreme about the install....finished on time too. Did a great job...friendly too. Highly recommend.

I've never purchased or serviced an RV but we did go here to walk the lot and check out travel…read moretrailers. They have a good selection. Beware of the fact that the entire place smells like marijuana. Someone was smoking out back. You may want to avoid unless you are trying to get a contact buzz.

I was really surprised to see some of the negative reviews because that doesn't reflect our…read moreexperience at all. We had an excellent experience from start to finish at Gillette's Interstate RV. Every person we interacted with made the process smooth, comfortable, and genuinely enjoyable. Kyler and Tara in sales were fantastic--low pressure, informative, and never rushed us. They took the time to answer our questions and helped us feel confident in our decision without any pushy sales tactics. Financing was just as positive: friendly, quick, and incredibly easy, with very reasonable interest rates. It took a lot of the stress out of a big purchase. Before we took our new Jay Feather travel trailer home, the service department gave us a thorough, clear walkthrough, making sure we understood everything and felt prepared for our first trip. We absolutely love our new travel trailer and are already counting down the days until we take it out in a couple of months. We highly recommend Gillette's Interstate RV to anyone looking for a knowledgeable, professional, and customer-focused RV dealer!

we just purchased our 2018 Jayco Flight and couldn't have asked for a better experience. jake was…read moregreat to work with, honest and informative. we found exactly what we were looking for and the process was so fast and easy. Great people excellent service!