I highly, highly recommend this place if you're looking to buy an RV or a trailer--you really…read moreshould go there. It is a warm atmosphere and offers professional assistance. You completely lose the feeling that you're at a dealership , these people treat their customers like close friends. Breanna and Casey !!! Typu guys are amazing! The first toast at the campsite this Friday will be to you! Your help provided exactly what we needed in no time at all. Once again, thank you so very much!

Great experience trading in and purchasing a new travel trailer. Thank you Kristopher Atwell, Mike…read moreBuckley, Breanna Rockwell and Alex the hitch guy.

service was fantastic i needed a Roadmaster Rear anti sway bar and snap pads installed that I…read moresupplied. Cindy set up the appointment said it would take about three hours. We left the RV went to breakfast and did some shipping. When we came back they techs were just finishing up and took the RV for a test run and readjusted all of the fasteners to spec. very satisfied with the professionalism and the costs of getting the work done. I highly recommend them and will use them again if needed.

Paid for Koni front shocks and sway bars. Paid for superstar stabilizer that they couldn't get to…read morework. Charged to put on and off. Took it to another shop and got part on with no problem . Essentially I paid labor twice since they couldn't get stabilizer on. I asked for partial labor refund instead complained about cost of sending stabilizer back. 2,163 for shocks and

Kirk Todd's Garage is definitely an institution here. I've been here several times with others…read moregetting repairs, but so far I've been here four or five times, often for semi-major repairs. They are incredibly fair and take the time to explain what's going on with my car. No more wrecked nerves. I fully trust Kirk Todd's Garage and will continue to take all my vehicles here. You guys are great!

Wish I could give 10 stars! My car broke down 3.5 hours away from home. Kirk and his team fixed it…read moreup quick and got me back on the road again. Communication and service was excellent.

Absolutely terrible experience. Buying the camper was one thing--but actually picking it up was a…read morecomplete disaster. When I showed up to take delivery, they had lost my keys. Instead of being prepared, they had me sitting there waiting for over SIX hours with no real updates or urgency. Completely unacceptable. What's even more frustrating is that there were plenty of sales reps walking around trying to sell, but once the deal was done, suddenly no one was available to actually help a paying customer. It's clear they only care about making the sale--not delivering on it. The lack of organization, communication, and basic customer service at the finish line is shocking. This should be the easiest part of the process, and they completely failed. I would not recommend this place to anyone unless you're prepared for a headache after you hand over your money.

It took 5 employees to not have a simple answer about their product, we had a question about before…read morepurchasing. Went to Ace Hardware afterwards received immediate help and bought without a problem.

Well I drove my new Thor Vegas home today and it was amazing. Byron made it happen for me. He…read moredefinitely walked me through the process. Troy sales manager was also essential to this deals success. Josh in finance was always ready to help. Thank you all for the work. As a grateful veteran it was my pleasure to work with each of you! General Rv Birch Run you did great.

My experience with General Rv of Birch Run has been horrendous. I have experienced many issues…read moresince providing a $2500 deposit on a unit. I was promised a product that would be fixed to use. Then I was told the work could not be completed. I addressed this matter and was met with aggressive and unprofessional behavior. I since then have been told I will receive my refund. Which then I had been told after that, I will not be receiving my refund. Do NOT go to General Rv unless you would like to be scammed. Unfortunately, If you dig deeper into this company's behavior and standards, these discussed problems are more common than not.

I travel as a surgical technologist. I was passion through town and needed emergency leak repair on…read moremy roof for a bad leak. I never stay long enough to make an appointment and I didn't have the tools to do it Myself. I called and they said bring it in and the repair was FAST and the technician actually showed me where the leak was how he fixed it as well as proactive measures to take incase it happen again: I am SO THANKFUL - I can't express how helpful and FAIR they were for pricing and ... I can't say enough good things. Thank you for getting me back on the road and keeping my home safe and dry.

My wife and I sold our motorhome and stopped in at A & S to look for the camper we had found a…read morefloor plan that we liked and after meeting and talking with Todd Rodgers ( Amazing person and salesman second ) walked through a few with layouts we liked and found our dream travel trailer!!! He was so nice and pleasent to deal with. The financing process was flawless and fast! We pick up our family's next adventure on Monday because they go through all their campers before they leave the lot to ensure everything is working as it should and the propane is topped off! We looked at other dealers in and even out of Michigan and Todd and Earl ( Financing) got us the best price we found out there!!!! My wife and I could not be anymore happier with the way we were treated and listened to!!!!! FYI we bought a 2019 Forest River Salem 31KQBTS.

I need to check and see if I paid to have this camper (2025 Campsite Reserve 26CJ)…read moreprepped/cleaned/etc. Because it wasn't. The sales guy I had acted like my best friend, told me even though this was a used model he'd clean up the outside grill, then in the walk through I found something that resembled duct seal on the floor near the bathroom, and was assured it would be cleaned. It wasn't. Now the Bluetooth system isn't working and their solution is to have me bring it in. Uh, not traveling 4hours back with it to get charged so you can tell me you need to replace the unit and charge me twice what it cost. Plus I talked to Tim at Driven and he's sending me one @20% off. Bottom line, check your boxes if you're going to go through them. I don't and got screwed on some small stuff.

Three and a Half Years of Ownership: Beware My Experience with Jayco and General RV…read moreI purchased a brand-new 2022 Jayco Jay Feather 24RL from General RV in October 2022. Unfortunately, before I even took my first camping trip, it had already been back to the dealership for warranty repairs, including an improperly adjusted entry door, a bathroom pocket door, a defective kitchen outlet, a battery disconnect wired incorrectly, and an improperly applied ceramic coating. After only a few camping trips, the list continued to grow. The A/C ducts had never been properly opened from the factory, the black tank sensors failed, the refrigerator latch wouldn't stay closed, and the battery had to be replaced because of the earlier wiring issue. The more significant issues came next. After driving through rain, the camper leaked, leaving water on the floor. The first time I assumed it was my mistake. When it happened again, a technician immediately found the cause--a missing factory foam seal in the slide-out. The repair took only a few minutes, yet I had previously been warned I might have to pay for water testing on a camper that was only about 18 months old. The thermostat also malfunctioned from nearly day one. General RV inspected it multiple times and told me nothing was wrong, even charging me for inspections. After researching online, I found the actual problem myself: the thermostat sensor had been pushed back inside the return-air cavity during assembly. Pulling the sensor into the living area solved the problem immediately. Within the first year, the slide-out also became extremely noisy. The solution was simply lubrication, but I was still asked to pay because it was considered routine maintenance. Now, after only 3 1/2 years, the gel coat on the front cap is peeling badly. Both Jayco and General RV have declined assistance because the camper is out of warranty, leaving me with a $3,681 repair estimate. Ownership Summary Purchased: October 2022 Major camping trips before recurring issues became apparent: 5 Dealer service visits: 8+ Multiple recurring warranty-related issues Two significant problems ultimately diagnosed and corrected by me Current repair estimate for peeling front cap: $3,681 This is not my first travel trailer. Over the past 20 years I've owned multiple RVs, including another Jayco and a Keystone, and none have required anywhere near this level of service. I maintain my campers carefully, winterize them properly, and take pride in keeping them in excellent condition. These issues were not the result of neglect. I understand that every manufacturer can produce an occasional defective unit. What defines a company is how it stands behind its product. Unfortunately, my experience with both Jayco and General RV has been repeated warranty issues, recurring repairs, multiple trips back to the dealership, charges for issues I believe should have been covered, and having to diagnose some of the problems myself. If this camper had experienced one or two isolated issues, I wouldn't be writing this review. It was the continual pattern of defects, recurring repairs, poor communication, and the lack of accountability that led me to share my experience. Before posting this review, I notified both Jayco and General RV that, if we were unable to reach a satisfactory resolution, I intended to publicly share my ownership experience. Unfortunately, despite giving both companies that opportunity, we were unable to resolve these concerns. I have retained service records, repair invoices, photographs, and repair estimates documenting the issues described above should either company wish to review them. My goal is not simply to criticize, but to provide other prospective buyers with a factual account of my ownership experience so they can make an informed purchasing decision. After more than 20 years of RV ownership, this has been the most disappointing RV ownership experience I have had. I can no longer recommend either Jayco or General RV, and I hope this review helps other buyers make an informed purchasing decision.

This review is for Scott, Charlie and Anthony and all his staff at RV central. My husband and i are…read morefrom PA. My husband currently works in Michigan preparing Solar fields. I quite my nursing job to join him after his being all alone out there for a year. So we had to buy something to be able to move around the country together with our German Shephard and Chihuahua. We chose to buy a 38 foot Forest River with side bunk at RV central in December 2024. So we went Back to RV central. We ended up with Charlie managing to get us great interest rate on a brand new 2025 Jayco Pinnacle. NOW THATS AN UPGRADE!!! We never expected to be approved. These men worked so hard to get us what we dreamed of and made it happen and helped us thru the entire process with the financial establishments and paper work, and made everything go so smoothly. We are so HAPPY. We are ready for our solar company to send us anywhere in the U.S. because this upgrade allows for -20 below weather. we plan to come back to buy our third RV here when we pay this one off and are ready to buy our retirement RV and see the world!

Stay away from this RV dealer. we bought a used RV from them less than 3 years ago and ended up…read morewith a 22,000 loan and an RV we can not use. The frame is bent and also has stress fractures in it. The owner admitted he lied to the insurance company, which didn't help our claim, saying he does it all the time. What kind of morals does this guy have? We are retired and this has seriously affected our retirement.

I had them install some upgrades on my class C minne winnie...got me right in...kept in touch with…read moreme about the install....finished on time too. Did a great job...friendly too. Highly recommend.

I've never purchased or serviced an RV but we did go here to walk the lot and check out travel…read moretrailers. They have a good selection. Beware of the fact that the entire place smells like marijuana. Someone was smoking out back. You may want to avoid unless you are trying to get a contact buzz.

I was really surprised to see some of the negative reviews because that doesn't reflect our…read moreexperience at all. We had an excellent experience from start to finish at Gillette's Interstate RV. Every person we interacted with made the process smooth, comfortable, and genuinely enjoyable. Kyler and Tara in sales were fantastic--low pressure, informative, and never rushed us. They took the time to answer our questions and helped us feel confident in our decision without any pushy sales tactics. Financing was just as positive: friendly, quick, and incredibly easy, with very reasonable interest rates. It took a lot of the stress out of a big purchase. Before we took our new Jay Feather travel trailer home, the service department gave us a thorough, clear walkthrough, making sure we understood everything and felt prepared for our first trip. We absolutely love our new travel trailer and are already counting down the days until we take it out in a couple of months. We highly recommend Gillette's Interstate RV to anyone looking for a knowledgeable, professional, and customer-focused RV dealer!

we just purchased our 2018 Jayco Flight and couldn't have asked for a better experience. jake was…read moregreat to work with, honest and informative. we found exactly what we were looking for and the process was so fast and easy. Great people excellent service!