A security tag was left on one of the clothing items I bought from this store. The sensor did not…read morego off when I walked out. I found the tag the next day and live out of town so driving back to the store is a huge inconvenience. When I called the north face store, the employee said I could try a Victoria's Secret to get the tag off despite the VS store also being in a different town or send the item back to the store and wait for them to ship it back with the security tag removed. Make sure to double check clothing before you leave the store to avoid having to drive around to different stores to see if their magnet will work to take off the security tag. Huge inconvenience.

This store was amazing! Great prices and huge savings on everything! Most of everything was 50%…read moreoff. It was such a clean and very organized store with a variety of sizes. It's so nice to see sales for North Face when there are never any sales on North Face at other stores that carry it! They even had shoes and infant and child sizes. They even had a great sale on gloves for winter! Definitely worth checking out! Don't miss out on the deals! You can really save a lot of money especially off of winter jackets!

I want to thank the staff that had help me out on making a correction in a purchase mistake. The…read moreladies there really helped out and I got my purchase corrected because of the great help. Thank you.

They resolved the issue and will continue to shop there. Mike was great to work with.read more

Huge selection! Great service!…read more Prices are definitely not outlet prices. This store is expensive. I did purchase a coat while in here but the prices of the coats were very pricey!

We have been loyal customers of Columbia for 20+ years now. We have come into the store many times…read moreand have always had very helpful and friendly service until yesterday. Sorry for the long post but it needs to be said!!! We went into the store to exchange a pair of kids boots that were too big for our young son. We had our young son with us so he could try on the next pair so we would be sure they would fit: When we got up to check out we barely got a hello with no smile or any inkling that the sales clerk was happy to help us out. I get that not every minute of every day you will love your job, but that is your job and I didn't force you to take it. If the problems had stopped there then who cares we have all been greeted by a rude sales clerk, but they did not stop there. We explained to her that we were here to exchange the boots for a different size and to purchase some new items we found. We told her that we didn't see any of the boots we wanted to exchange the current pair with in the store. The last time something like this happened a sales clerk ordered the item for us and had it delivered to our house, so we assumed this is what would be offered again, though she didn't say that, she didn't say anything, she just asked for our order number. After a while of me searching through all of the emails and getting onto the website and logging in to my rewards account I finally found the order number. She provided NO assistance with this that was helpful in anyway mind you. One would think a sales clerk would know where order numbers are found on emails or online and could easily direct a paying customer to it, but no that is not what happened. I haven't gotten to the worst part. While we were doing all this my son walked towards my husband who was holding the new items we wanted to buy and somehow it was just perfect timing I guess because as my husband turned to talk to him he got a hanger caught in the bottom of his eyelid. My son started yelling "ow ow ow," my husband dropped everything on the floor when he noticed what had happened and started to tend to our son. When I finally realized what was going on seconds later I also dropped to my knees checking on our son's eye who by this time was crying very loudly and freaking out about all of it. I say all this to make sure it is obvious that this was not a quiet situation and no one, not one...single...person from the store including our sales person who was standing right next to us, did anything to see if our 6 year old son was alright. In fact, she just stood there acting annoyed that we holding up the line, so when my husband noticed this he said go ahead and take the next people in line, which she did!!! When we finally calmed our son down and realized, thank God, that no major damage that we could see had been done. We tried to return to what we were doing. The interaction did NOT improve from there and still she did not ask even once if our son was Ok. It was just shocking her lack of concern for a little boy's welfare. I had finally had enough when she got rude and "snotty" with us when I figured out that her plan was just to give me the money for the boots and not exchange them like I requested in the beginning and tried to explain to her this was not what we wanted. We asked to see a manager which she said rudely "sure can" and called over one of them. Well let me tell you this did not improve our experience either. He came over, once again he never smiled at us or greeted us and never asked what the problem was. And the sales girl decided to stand there while he started to help us. LSo I explained to him that I'm sorry we needed to call him, but she was being very rude and disrespectful and didn't even ask once about our son who was hurt. This made her walk away in a huff. She didn't apologize or try to fix the situation. You would also think that would lead to the manager asking what happened and if there was anything he could do, nope he didn't say a dang thing and was just as rude and uncaring as she was. At that point we decided to just get our stuff and get out of there and have now decided never again will we shop at Columbia. I am shocked that this is the level of people being hired there. This kind experience is one of the reasons so many people shop online now. And Columbia has just lost many reliable customers because I plan on letting others know that the company does not care who they have in their stores. They must not if they hire people like this and promote them to manager. Nope, never again!!

Seriously the coolest military surplus store in Michigan. Real actual surplus. Great containers,…read moremre's, camelbaks, camping and hiking gear, they even had an old military ambulance for sale, like cool stuff you actually want and even things like 4 cylinder engines on crates that you have no idea what you would use them for but you still want one. And the pricing on the old military gear is awesome I can't wait to go back again soon I really have never been to one this cool

Great selection of military surplus goods, as well as some regular stuff. Great quality for a great…read moreprice. Worth the stop. Great selection of boots and clothing. Small store but lots of selection. Good staff.

I am a young woman who is just beginning to learn how to play golf,…read moreand I was excited to receive a beginner set of Top Flite clubs purchased from Dick's Sporting Goods in Saginaw, MI on December 28th, 2024, and gifted to me on January 5th, 2025. I decided to use the clubs for the first time on March 26th, 2025. My driver cracked immediately on its very first use. I'm fairly certain that should not happen with a brand new club. The following day (March 27th), I brought the damaged driver back to the Saginaw store after speaking with multiple representatives from Dick's online support team, who assured me the issue should be covered under warranty. Unfortunately, my in store experience was incredibly disappointing. The first employee I spoke with laughed in my face, and the second was noticeably rude and dismissive. When I asked for the contact number for Top Flite for any future issues, I was told, "No, you need to come in." Whatever, I guess. I was told I would receive an update by Monday, March 31st. That call never came. I returned to the store in mid-April, which is extremely inconvenient given that it is a 30-minute drive each way and not somewhere I typically go. I was told they didn't see that any communication was sent to the company the first time, so they would once again "look into it" and follow up with me. Yet again, no one contacted me. On May 5th, I returned once more and explained I was on a time crunch, having made the trip to Saginaw specifically for this. I was assured I'd receive a call within 10-15 minutes. No one reached out until after the store had already closed for the day, when I was finally informed that the warranty claim had been denied due to "user error." I find this deeply frustrating and hard to accept, considering the driver cracked on the first use, while every other club in the set remains in perfect condition. I understand golf clubs aren't going to stay in perfect condition forever, but for a club to break after a single swing suggests poor quality and for the store/company to refuse to stand behind the product only adds to the disappointment. I finally returned to pick up the driver on May 18th, only to wait another 10 minutes while two employees focused entirely on upselling a male customer on a putter, an interaction that seemingly required the attention of both staff members. Despite multiple visits, and weeks of waiting for updates, not once did anyone acknowledge the poor communication or offer any form of apology. I do not take writing negative reviews lightly, and I genuinely wish my experience had been different. However, the repeated dismissiveness and lack of follow-through I encountered at every step made it clear that my concerns were not valued. I truly hate being that person who says "I'll never shop here again," but at this point, I won't. Whether or not golf is viewed as a "man's sport," every customer deserves to be treated with respect. This experience was not only disappointing, but also disheartening.

Stopped in to pick up a Fitbit one. Great store. Very clean. They always have great items for…read moresale. I must add this....my hubs is also on Yelp. He checked in, and it said "YOU ARE THE DUKE OF DICKS!". Priceless :p

I loved the place the animals, toys, and many more!! I got this cute plush I love it!!! Recommend!read more

This store has everything you could want if you are the outdoorsy person…read more I came in here looking to make a pistol purchase. The staff was very nice. Everyone except for the guy who was going to perform my background check. I didn't know that you couldn't make out of state gun purchases, when you have a permit, but I digress! He made it seem like I was wasting his time from him coming out of the back, smh! The initial guy that I was working with was great! Leaving out, I saw a lot of things I would like to buy, but it would have to be in a local store. Love this store!

I have ordered from Frank's 3 times over the last 5 years. On 2 of these 3 orders, they shorted me…read morequantity. On my last order, I ordered 23 packages of Tur-Turn hooks. They only sent 21 but it does appear that they deducted the price of the missing hooks from my total. Here is my complaint. If they do not have sufficient quantity to fulfill my order, then their automated ordering system should have prevented me from ordering a quantity that they could not support. Secondly, as a simple courtesy, they should have contacted me by phone or emails and explained they could not support my ordered quantity.. They did the exact same thing about 5 years ago. When I contacted them about the shortage, they were hateful and said I was being difficult. All I said to them was that they should have notified me that they could not fulfil my ordered quantity. There was no need for them to get hateful. We exchanged several emails and phone calls and they would never admit that they did anything wrong.

How in the world could this place be reviewed so low?…read more Not only is this the best outdoor store in the north I think it might be one of the biggest that I've ever been to period! I purchased some amazing sandals that I'm very happy with and the staff couldn't be more helpful Prices were also very good compared to places in the south part of the state They also have an add-on area that has the largest selection of fishing lures that I have ever seen This place seems to me to be a destination ! Don't let the mid rating fool you

This is the only place in mid Michigan that I will let work on my bow. True archery shop, they also…read morehave a great selection of guns, ammo, fishing and other sporting gear.

These guys really know what they are talking about! Whether you are a newbie or an expert, they can…read morerelate and probably teach you a thing or two. What I loved was that they were no pressure. They are interested in getting you something that will really work for you. They are not constantly trying to up sell. They also provide a great selection from guns to bows to fishing equipment... And if they don't have it, they will order it for you. Plus they have an indoor shooting range! What more could you ask for?

This was a go to destination prior to "covid". First time…read moreback and like everything else a lot has changed, for me not as fun as before and treasures were harder to come by. Great if you are a hunter, fisherman or looking for seasonal clothing. May have been me but no welcoming feeling left.

This place is amazing. But be warned, know what you're looking for or jyou'll be there all day…read more This place is that big and exciting!!!! They buy many things in bulk and sell a lot of them so they can sell things cheap. Got a pair of Korkers boots for $60 cheaper than what I was going to pay at REI two weeks before Christmas!!!!

East Lansing Moosejaw is a great place to go whether you are planning your next adventure or just…read morebrowsing. They have an awesome staff that is very helpful and knowledgeable. This is my first stop whenever I am planning my next big hike.

This is located right on Grand River so it's nice and easy to find. There is parking in nearby…read morestructures and on the street as well as behind the store in lots. It's right near the campus too so easy for people to get to if they are on campus or are coming onto campus by bus. I have 2 Nalgene bottles from here and I still have them after 3-4 years in good condition. This place has sales and a very popular place on MSU's campus even without sales. The staff doesn't burden you and let's you shop but can answer questions you have. My friends have bought sweatshirts and tshirts from here and they still have them in good quality. The sweatshirts are on the more expensive side but come in so many colors that they are preeeeety. :) If you're into North Face, they have a ton of NF apparel.