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    Moosejaw

    4.4 (12 reviews)
    ModerateOutdoor Gear
    Closed 10:00 am - 8:00 pm

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    18 years ago

    Not sure what I can add to what has already been gotten right. The employees are really an asset here; they'll get you what you need.

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    DICK'S Sporting Goods - Stanley

    DICK'S Sporting Goods

    3.4(5 reviews)
    2.8 mi
    $$

    I didn't really anticipate ending up at Dick's on Black Friday, but it was a pretty good…read moreexperience. It wasn't super busy, which was nice to not have to fight crowds. Nate was looking to try on some soccer shoes for sizing, and we were meeting my family for dinner at Mitchell's nearby, so we stopped in here for a bit. The store was bright, clean, and well-stocked. We were able to find an employee right away to help us pull sizes. The shoe selection was vast and had some sales going on. They had a huge wall of Stanleys which was so vibrant and colorful! I also noticed some really fun Lions gear. The parking lot is large, but it was quite busy, so you may have to park a little further out and walk a bit.

    I purchased a golf travel bag at Dicks and after two airline trips, the bag was torn at the seems…read more I wanted to return the bag and contacted customer service on line. the customer care advocate (Melissa) was very helpful and gave me information to return the item to the store. She provided a print out of the receipt for me. She did not provide a detailed receipt but it showed the date, transaction number, item and amount of sale At the store I encountered the Manager, Eric who as very rude and condescending. He told me I could not return the item even though the customer service representative told me I could. Eric did not take time to look up any information and advised me, the return policy limited returns to 30 days. being confused after this exchange, I then contacted the online complaint department and spoke with a representative (Sabrina) who was also very helpful and researched my issues. after researching the issues she contacted her supervisor and advised me I could return the item to the store after looking up my receipt which included the extended warranty. Sabrina then call the store to speak with Eric about the return. She then advised me I would be able to return the item after speaking with Eric. the next day, I went to the store and spoke with Eric who again was rude and wanted to justify his earlier decision to reject the return as I did not tell him I had an extended warranty. If he had taken time to look up the sale he would have seen that I did purchase the extended warranty. Eric was not customer friendly and I advised him I would not engage in an argument with him. he begrudgingly processed the refund. I would advise that: 1. you not purchase the Maxfli 2024 Hybrid Travel Cover. 2. Retain all receipts 3. document your conversations with all team members I will not be shopping at the Lansing store where Eric is the manager.

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    DICK'S Sporting Goods - Sonic & Knuckles

    Sonic & Knuckles

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    DICK'S Sporting Goods

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    Dunham's Sports

    Dunham's Sports

    2.0(5 reviews)
    1.3 mi
    $

    because why is there only 5 reviews its dunhams get over yourself the lady manager is super niceread more

    After my latest experiences with Dunham's, I won't be back…read more Went in last week for an advertised special on gravity chairs. We selected our chairs and went to checkout. When the chairs didn't ring up as advertised, the cashier called a manager. The manager explained that the chairs we selected were not included in the special, even though the price and brand matched exactly with the printed advertisement we brought with us. When we decided to leave without purchasing the chairs, the manager offered us a smaller discount, provided we were willing to make the purchase in two transactions. We should have run, but decided to take the offer. We left, mildly dissatisfied, but happy to be done shopping for Mother's Day. Since then, we found a much better deal on higher quality gravity chairs (for less!) elsewhere and decided to return the Dunham's chairs. We were only able to locate one of the receipts (for identical transactions) and understood that store credit would be offered in place of refund for the chair without receipt. What I wasn't prepared for was the reduced refund amount. We purchased the $70 chairs for around $60 last week at a "manager's special" discount, but apparently the chairs (which were full price again today) were sometime available for $40. Therefore, even though I had just been refunded the full amount on one chair (with receipt), I took almost a $20 loss on the other chair. It upsets me more, because I am certain that if the price difference had been in my favor, Dunham's would have only given store credit for the discounted amount. Even more upsetting was the attitude of the manager who came to help. Upon seeing the lower amount, the cashier agreed it should be adjusted to the refunded amount of the other chair and called over his manager. She was rude and suggested I was lucky to be able to return the chair at all. A little pleasantry would have gone a long way. The next time I need camping or sports gear, I'll take my money to a big box store.

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    Dunham's Sports
    Dunham's Sports
    Dunham's Sports

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    Moosejaw - outdoorgear - Updated May 2026

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