Thank you General RV in CLARKSTON for replacing the Ferrion refrigerator that hasn't worked since we bought our camper from the Wixom location. It has been an experience that has been difficult. But Clarkston has been very good in terms of service as compared to their other location. David has been a great guy to work with. read more

Very unhappy with the service / parts here. Window shade clips broke on our 1 yr old Bounder. Shade fell down on me on the road. We paid for the bumper to bumper coverage "anything goes wrong we got you covered". NOPE! Just one example: we needed to replace three little aluminum shade clips. They are a very specific size, so cant find them anywhere else. General RV says "oh no we are out of clips. We will order some" OK. They come in and are 2.99 each. OK. BUT freight charge is $25. You cannot tell me they only ordered 3 clips and it cost $25 to ship!! I know they ordered a box to resupply themselves BUT I have to pay their freight cost?? What?? Do they charge every customer the same freight charge or just me cause i came in at the wrong time? read more

This dealership is by far the worst. First of all, it was a rush rush rush. Then, I offered an additional $5,000.00 if we didn't need a co-signer. The reply back was, "Let me check." Dustin never got back with us. We were asked, but by Scottie, if we had anyone that could co-sign. Again, nothing was mentioned about the additional $5,000.00 til we were finished signing the paperwork, which we didn't have it with us. We had to come up with the $5,000.00. Since nothing was mentioned about $5,000.00 and we had a co-signer, the $5,000.00 wasn't needed. Well, we were wrong Before we signed any paperwork, we had Michelle take us thru the walk thru outside and inside. (She wasn't very friendly) While we inspected the outside, there were no scratches or dents, and the fender flares were fully in tact, with no cracks or breaks. My husband heard a cluck and scratch on a white car that the porter hit the camper on. We don't know how the fender flares, and the opposite side got broken halfway off and cracks on the front half of the same side of the fender flare. EXTREMELY DISAPPOINTED!!!! NOW LOOKS LIKE WE BOUGHT A PIECE OF SHIT SITTING IN SOMEONE'S YARD THAT THEY HAD FOR SALE. General RV doesn't deserve a 1 rating. Unfortunately, that's the lowest you can give. We personally would give them a negative 5. BEWARE of any purchase from General RV!!! They only look out for themselves and the hell with the customer. After speaking with Renee from General RV's Cusomer Care, who I honestly thought and felt she was concerned with our issues, Turned out to be like every General RV employee and belied a bunch of bullshit lies from Tim, the Assistant Manager, and said the damage was caused by my husband and refused to fix the damage the our Travel Trailer. (Which was caused by the porter, Bobby, while he was pulling our truck with the travel trailer attached out from the back.) Have the guts to take responsibility for your own and employee actions. Don't make up lies and blame/accuse the buyer/customer read more

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The ABSOLUTE worse place for service!!!! They had my unit for 4 months, picked it up and the problem still exists and now I have to take it back in again... for what another 4 months! Only took me 8 phone calls to get some answers! read more

If you know what you want and the price you want, probably an ok place to buy; maybe. As a first time looker, the interaction with the salesperson and 'closer' felt only slightly pressured and uncomfortable (just like car buying) with a clear down hill, attitude, change in our salesman. And yes, we started with 'this is our first time looking, we aren't buying today'. I've since looked at other places and have not had a repeat of this experience. So if you go, know you are going to spend several hours with them... I can't comment on negotiations, though they did throw what appeared to be a competitive price at us. We wouldn't go back, even if we knew what we wanted...but they seemed to be making a lot of other people happy. read more

Can't even get a damn update on this NEW (just turned 1 year, got to take all of 2 trips with it) that's been in service AGAIN since February 6th. Been calling for two weeks and this advisor can't pick up the phone or return calls. This isn't the first issue we've had with General RV either, the sales process was slimy, the delivery process was meh, missed camping last year for Fathers Day and 4th of July due to repairs. Already missed a trip out of state to Missouri - you guessed it, 2 weeks ago, in our camper and had to get a hotel instead. General RV has the worst service ever and this camper is junk. Wish we'd never of purchased it. read more

General RV is, without a doubt, the most corrupt, dishonest business I have ever dealt with. Once they get your money you can expect to be totally ignored. And read EVERY LETTER of the contract because you will be ripped off, one way or another. Google prior lawsuits and complaints about this place - all of their locations. Better Business Bureau has a slew of complaints on General RV, in every state they do business in. There have been lawsuits against them for their dishonest dealings. And it's not simply customers with buyer's remorse. It's legitimate lawsuits with firm basis. I'm definitely going to be filed a suit against them in the very near future. DO NOT DEAL WITH THESE THIEVES!! read more

Slide motors were not in sync! Took it in twice to be re-synchronized. the issue remained. The third time they said my batteries were bad. $800 later, the problem continued. Called the service manager (Chris) to complain, he responded by asking why I didn't check their work before I left the shop... And that I should make a habit of doing so! :-O They gave me another diagnosis, translating to another and much more repair work.... Decided to go to another RV dealer, NOT a General RV Center. read more

Staff was efficient,friendly and took the time to explain things to me. Very different than previous encounters with general rv. Pleasant experience. read more

Drove 45 minutes on a Sunday only to find that they are In fact closed. Very disappointing. read more

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Ok I didn't want to write this review until all issues pertaining to our travel trailer had been resolved. I feel it is important to leave this review because people usually only leave negative reviews, which gave me huge anxiety and slight buyers remorse after reading all the negative posts. Here's my experience with General RV in Clarkston. My husband and I bought our 2022 Keystone Passport back in May of 2023 and Craig was our agent who was outstanding. He was very knowledgeable, listened to our wants and needs, didn't try to sell us something our vehicle couldn't handle, we couldn't afford, and was patient with us. He has also helped us after the purchase with little items here and there, which is unusual in the service industry. After we bought it, we had a demonstration how to work the travel trailer, we were complete newbies, so it was a lot to take in. On our way home, we couldn't get the hitch off and Dan who was our demonstrator literally came to our house and helped us out. After confessing that we still couldn't remember everything taught (like draining the tanks, hooking up the hitch, etc.), he offered to have us bring it over to his house where he and one of the techs (Kyle) went over everything again, plus did some little alterations for us. After all this, we found some minor issues during a couple of our camping trips. Let me tell you, THEY ADDRESS EVERY SINGLE ITEM, even a couple that were our fault. They were quick about it and if they had to wait for a part, we were able to pick up our trailer and go on our camping trip. They never let us miss a trip. They kept us camping, just like they advertise. Bailey and Shay in the service department worked tirelessly to have keystone and General RV fix all items. I'll be honest, after reading all negative posts when we first purchased it we were skeptical, but I'm here to say, they exceeded our expectations!!! Way to Go General RV for such great service in every department. You all do it right over there! read more

General RV Center - 2022, Keystone Passport - RV Repair Near Me - Clarkston, Michigan

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General RV Clarkston Service was terrible... ZERO communications! Had to call to tell them we were picking up even after they were told when we needed our RV back by! Got there to find that the things we needed done were not... on the paper work it stated "waiting on customer approval". We were never contacted for any approvals! We where told that they would work directly with our extended warranty company... they never reached out to them! We picked up on a Friday & we're told that the service representative would call us on Monday to go through everything.... No call!!! Sent emails & left messages... still no response!!! But they sent a message before we even picked up our RV to review their service!!! DO NOT GO HERE!!!! I'm sure this won't make their page but I will post everywhere that I can to warn people! They charged us & fixed nothing!!!! read more

After being trapped and forced to signed paper work they took $7500 for down payment and I wasn't even signing the loan yet. Told me it would be given back if any issues even though the receipt said non refundable. They said the deposit is non refundable not the down payment. Long story they are trying to keep my $7500 cause I found the trailer cheaper and they want budge cause they have my money over my head. What a thief, do not buy there they lie and are not trustworthy. If the paper work says it then go with that. I will walk up and down the sidewalk with signs. Anybody want to join come on. I have 2 weeks off. read more

I will NEVER buy, go in for repairs or recommend this place After year still waiting for a part for my rv, after calling ( spoke with service guy and left voicemail for the service manager) /text messages and General RV called to set up appointment to bring in my rv (30 miles one way) after getting there and waiting for couple hours, they order the wrong part! They act like it's my fault. They took the pictures and wrote up the order and here I set waiting and waiting. This place is a joke!!! NOT HAPPY WITH THIS PLACE! If I could return the rv I would!!! DO NOT BUY OR SERVICE YOUR RV HERE RUN! read more

Totally incompetent! Had my new $600K in for warranty item's. None were fixed after months in their possession. Took it to the manufacturer and had it back in 4 days. Don't waste your time with these jokers. read more

Crap customer service - hope you can wait for the entire season to go by before getting your camper serviced.

The GrandDesign trailer I bought has a door striker that was not installed correctly. I did not notice this until I got it home and tried to close the door. Only the screen door was closed from the inside at the dealers). How could this issue have gone unnoticed through their acceptance checks? now I have to haul it back to the dealer. The trailer also had saw dust on the floor from manufacture and it was not prepped as requested. I will be buying my next RV elsewhere. read more

General RV Corporate Leadership, This review is for YOU! Drop what you are doing RIGHT NOW and get your leadership to invest in REAL Quality Control Departments at your manufacturing locations! Consumers are buying your products (same day off the lot) with confidence that we would be in receipt of a SAFE, quality product WITHOUT having to revert back to your service departments to correct QA discrepancies AFTER delivery (and in my case 18 months after delivery). Your service departments at key locations (Tampa & Ashland) are overwhelmed, undermanned and working with a supply ordering system that continuously drops the ball. Since the day of purchase, I have been working off an EXTENSIVE punch list for my 2020 Discovery XLT 44B and I've been running up and down Hwy 95 between the two locations, for 18 months now, just to get Parts ordered and obtain "first available" appointments at ANY of these locations. I have learned that parts ordered for MY RV are always "the wrong part" and my re-order falls into a dark hole. Only due to my recurring bi-weekly check-ins with the service managers, am I updated on parts delivery. It is up to me to go into negotiations on service dates and drop-off availability. Since inception, drop off requirements require that I leave the RV at the servicing garage for up to 3-weeks in a "wait" status. Same day install "is not possible" and Service Department Manager's are unsympathetic on customer care. On a serious note, I have been in contact with Corporate (from my July 20 - present) in trying to obtain assistance on missing parts and follow-up service issues. Am I ever going to rid myself a prisoner involving the bureaucracy of this company? I WOULD NOT recommend purchasing from a company that leaves you with a set of keys to a $350K luxury bus that is manufactured and released off the line without being stamped as 100% Safe and Reliable by the General RV Manufacturing Quality Assurance Department just to land a sale. The service Departments are the crux of this organization and obviously General RV Corporate, you are clearly asleep at the wheel. Please take this review as a viable complaint and advanced warming to the downfall of General RV within the RV owner community. We are thousands strong and the consensus is mutual - we will not be repeat customers for this fact alone. "Without a sound product, reliable service and corporate customer care, there is no basis for making the same mistake twice." read more

I wish I didn't have to give them any stars. STAY AWAY! They want to sell to you and will call and bug you and act like they will treat you well, as soon as they get the sale, the deal goes to complete crap, never give you answers, service is a JOKE. CUSTOMER SERVICE is complete joke. Brand new Thor Sanctuary, we picked up, broken screen, broken a/c and broken awning. They checked off on all of it. Such a terrible business! Take your business elsewhere. read more

While the purchase process was satisfactory, the service is terrible. Our 4 month old camper has a busted fridge and the only way to get it service is to take it in...I can pay out of pocket and try to get reimbursed by the manufactor but what a hassle!! We live in our camper in the summer and taking it in is not an option. This is just poor service all the way around. read more

We are absolutely disgusted right now with General RV Clarkston. We purchased an RV and we were very excited on our purchase. Our first RV and we trusted our sellers.....bad move on our part. Trust No one. We went camping once in the RV and one of the slides stopped working. We had to sleep on the spare bed on the dining section 7nights out of 10 on our vacation. We took our RV in for repair to General RV and they said two weeks for repair. Geez, we've only had it 30 days. Two weeks have past and now we've been told another 3 to 6 weeks for parts. OMG, what a cluster. We have just purchased an expensive membership with a Camping Group and have two family vacations lined up. We are absolutely disgusted and have been screwed by this company out of what should have been the best summer for us. Very angry. Do not trust General RV for purchases or service. Once they have your money they don't care. read more

Back on April 12th we worked out a deal to hold a unit with a deposit for review since inventory is scarce and it was the only option to review the unit. Two weeks later the salesman emails us indicating the unit is NO LONGER tagged for us. We request a refund of our deposit without success. Then in April 26th unit is back to being tagged for us and need to see if we want it delivered to the Mount Clemens location instead. Never once during the 3 hour discussion was Mount Clemens ever mentioned. At this point why so much drama on a simple purchase. If there was another dealership closer than 500 miles away we'd be there. Grand Design you build a nice unit but this dealership should not be who you go with. read more

We purchased a beautiful Grand Design trailer, which we love. They are all very helpful and great until you sign on the dotted line. After that, forget it! Just awful. They don't return calls, nothing. And the shady Financial women stuck us with a $2500 warranty on the paperwork that we specifically said we didn't want. So fast talking, we didn't even notice. Stay away read more

Sold us scrap metal!!! The biggest slide was sold to us ready to fall out. Paid $2000 for and inspection that was. Ever done and they refuse to give us a $2000 report we paid to have. Delivered to us with previous owns shit In the tanks. Grey tanks were full. Refuse to buy it back what I paid for it! 35,000. I've contacted the president of general, the chief executive officer of general RV , VP of Finance at General RV, even Chief financial officer, I've contacted local news, even made local police station and other rv shops aware of this situation. read more

Called about an oil change, person who answered didn't know any info. She transferred me to the service department, no answer. Called again, transferred again, still no answer. Left a message, no response. Call the Wixom location, person who answered the phone was rude and she hung up on me. read more

Don't. Just. Don't. Find somewhere else to buy an RV. We've had nothing but problems with our 2020 camper. It leaked on our first trip out, dropped it off to be fixed and was told we were lying about the leak. After WEEKS of being there(and testing the WRONG slide-out), they found the leak. Every time there is an issue, they are down right RUDE. The only up side is their service people. They are down to earth and friendly(and probably paid a lot less than the other assholes). read more

The business manager wasn't straight forward with us. Saturday she said we had a few offers and great credit, I forgot I had my credit locked, Monday morning comes around and we have no offers because it was locked. Salesman and business manager didn't know about current promotion that was valid for the RV we were looking at. I asked if there was any kind of cash discount, I was basically told it wasn't worth making a deal for one sale. I gave my card info and CVC over the phone for a $2,000 deposit to transfer a unit to the Clarkston location on Aug15. On Aug17 I pay in full. On Aug21 they start blowing up my phone with emails and phone calls that they forgot to charge me for the deposit before the piece of paper my info was written on was shredded. Seriously, who had access to my info while they didn't do anything with it. read more

Bought a new RV from General RV in Clarkston in early May of 2020. Even though we live 2 hours away from this place we picked it because it had the make model RV we were looking for. Issues: 1) The finance guy we spoke with was rude and pushy, refusing to take no for an answer on the add-ons they were selling. Insisted on talking politics even after my wife and I both asked him to stop. We ended up having to switch to a different less aggressive finance guy. 2) When we drove down to pick the RV up the person they had doing the PDI knew absolutely nothing about the RV, he couldn't even open the living room couch into a bed. He ended up having to ask someone from his team to assist and that person only knew slightly more. 3) They delivered the RV to us with the refrigerator running on propane, the internal water pump running, the kitchen water faucet on, the kitchen chairs weren't secure which ended up damaging one of the chairs and the screen door. The service manager did send someone up to fix everything and he was able to after 2 trips to the house but we ended up missing our memorial weekend camping trip as a result. 4) Aug 14, while on a camping trip our antennae stopped receiving TV signals, we spoke to the service manager from the campsite and explained the issue, after several follow up texts I was able to speak to a tech and he confirmed over the phone that the antennae was defective. I offered to replace the antennae if they could send it to me which they agreed. We waited over a week for the antenna and when I followed up with the service manager he tells me it was never sent so he had to over night the part to our next camp site which he did. The replacement antenna didn't fix the problem so I asked him if the wall plate could be the issue which he then said probably, this was 5 days ago and we still haven't even been told when to expect an ETA on the wall plate delivery. And when I asked for when we could expect an ETA I was rebuked by the service manager because I asked him during their busiest week of the year. unbelievable. This dealer's service department is woefully over worked, unorganized and under trained based on our experience. read more

I would not recommend using them to sell your camper. I spoke to someone on the phone about what I was looking to sell, told them the minimum price I'd want (which was a few grand below what private parties are selling for), and they said my price is definitely in their range. I specifically told them I don't want to get there and be offered significantly less, and they said it wouldn't be an issue. I really didn't want any of the hassle of selling privately, so I figured I'd lose some money by taking the easy route. After making the trip down there with the camper and title in hand, they had me sit around while talking to their "corporate buyer" who said the best they could do is HALF of what they said on the phone. The worst part is we bought the camper from General RV a couple years ago, so I figured it'd be a good place to turn sell it. According to them "they need to make money too", which they had ready made on the initial sale, as well as would still would make off of what I wanted. However a margin of 20-30% is too low, and would only settle for 80-100%. This was also before anyone had inspected the camper, so it's not like they could pretend they found any issues with it to affect the price. Either way, I will never use General RV for any future purchases or any equipment. I had recommended them in the past to others, but this experience was an absolute waste of my time. They simply told me what I needed to hear to get me there, and hoped their low-ball offer would be accepted. I understand business fine and know they need money, but they have forever lost my respect and patronage. I hope this helps others with their decisions in the future. read more

we bought our camper in 2020. shortly after began to notice the floor had week spots. started to see damage on the finished floor as well as a loose piece of siding. here we are 3 years later and I'm still waiting for Nicolas in service to get this approved to be repaired. every time I speak with this man he acts like it's the first time he's heard from me but I'm certain I leave an impression. sales team was very helpful and easy to get ahold of. in fact my phone rang off the hook until I signed the paperwork. but once they have your money the customer service is gone. worst buying experience of my life by far read more

Your response to me is unacceptable. I did not deal with a television manufacturer, nor an awning manufacturer, nor an electrical bunk manufacturer, nor a plumbing manufacturer. I dealt with General RV and I expect you to stand behind your products, not defer your responsibility to your customers to other third parties. So what if the manufacturer denies to correct the malfunctioning items? Does that mean General RV then will refuse to correct the defects? If so, that appears to be an unfair predatory arrangement to avoid your responsibility to back your products and leave your customers wrongly unsatisfied. I would strongly suggest that you convince your suppliers to replace all the malfunctioning items on my coach that failed the very first time I used it. If not, then I have several avenues available to me to gain satisfaction, especially in the court of public opinion, which goes far beyond Yelp reviews. As for your Clarkston Service Director that implied I was lying about this trip being my first even though I had purchased the coach 4 months before, please inform him that travel in the state of Michigan was banned by the Governor due to a virus named Covid19 during that time. He was most arrogant and condescending and rude and couldn't have cared any less that I have been a loyal General RV customer for decades. Thus is not just about money to me. I could easily pay for any repairs. It is about principle. I am willing to spend far more money on principle to correct this agregious corporate behavior than it would take to simply purchase the repairs. The ball is in your court. read more

I need some work done on my camper, I have been trying to get a call back from the Clarkston store, its been 3 buisness days, and now 5 actual days now.... I wish I could give less then a one star read more

We had an appointment in Clarkston MI, waited an hour & a half in their waiting area & never got to our meeting with the salesperson. So we used their WiFi to kill time on our phones. After a good hour, we wanted to walk outside & see an RV while waiting, so another salesperson showed us the rig we wanted to see. That night when home, my husband, who introduced himself to no one (the salespeople were dealing only with me), finds an email from yet a third salesperson about the EXACT rig we walked outside to look at! Now, HOW DID THEY GET HIS NAME AND EMAIL? So he called the manager of the location, who outright denied they obtain email addresses from their WiFi login. Unfortunately, General RV is the largest dealer in MI, for full-time toy-haulers. But we're going to have to go elsewhere. read more

BUYER BEWARE, don't trust this deceitful company, specifically the Clarkston location. Short Version: company uses bait and switch scam style sales practices to try get you to agree to HIDDEN UPCHARGES, in my case they were trying to treat my down payment of almost $4,000 as free money, good thing I caught them before agreeing to the purchase. So, I don't normally write reviews but occasionally I have an experience that I just have to share, in hopes that it might help someone else before they get scammed. My wife and I spent hours looking at trailers at the General RV Clarkston, MI location with Ken. We narrowed it down to a couple trailers and he was supposed to work up prices for my return in a couple hours. When I came back, apparently nothing had been done and I got to restart the pricing process with a new salesperson (I am omitting his name as he seemed to do a good job) who after taking information was eventually able to get pricing. Now this is where the scumminess (bordering on criminal deceit) comes in. After going rounds on pricing, the salesperson talks with the Sales manager and says "you better call your wife back cause my sales manager (Scott Robinson) just came in at $50,954 (with your trade-in) for that Grand Design 31MB". Now this sounded like a great price, so I talked with my wife, and we decided to buy the Grand Design. After running my credit card for $3,970 they gave me sales paperwork showing that the loan from my bank would be $50,954. Upon which time I said, WHAT THE HECK, this is 4k above what we agreed on, what is going on? (And to his credit the salesperson seemed surprised and confused as he had believed that the price was the $50,954 that he quoted me.) If you didn't catch that, they were treating my down payment as if it didn't count to the price; so they told me the 31MB was $50,954, but with my down payment in actuality the price was $54,924. In essence they were trying to treat my down payment as if it didn't exist or just trying to be deceitful about the price. This was a fact I could have easily overlooked in the paperwork as the bottom line appeared to be the one we discussed, but was in actuality four thousand dollars higher, folks that an almost 8% upcharge on the unit that they were hoping I would miss so they could say, too bad you signed the paperwork. So what was their excuse for this, well sorry sir it was a miscommunication between our sales manager (Scott Robinson) and the sales person. This after the salesperson and eventually the sales Manager (Scott Robinson) both told me (repeatedly) that the price out the door was $50,954. I guess they figured that after they had me there from 5pm-9:30pm I would be so tired I would go ahead and accept the upcharge. So naturally, I asked if they would honor the deal we made and after calling his boss, Scott Robinson told me they would not honor the agreement and "we could just part as friends." AFTER THIS EXPERIENCE I ENCOURAGE ANY OF YOU THINKING OF DOING BUSINESS WITH THIS DECEITFUL COMPANY TO TURN AROUND AND FIND SOMEONE ELSE, because if you do business with them you will likely end up with thousands of dollars in hidden fees that mysteriously appear in your paperwork that they are trying to slide past you, and if caught they will claim it is a mistake. Now I understand why they keep racking up lawsuits. I guess on the upside, I have a good story to tell my students about deceptive business practices; at least I got something out of it I suppose. read more

This is my second horrible experience here. Gave them the Benefit of the doubt the first time. Not this time. Took me 3 weeks to get an appointment then I show up and took me 25 minutes for someone to help me. They look at it and tell me 1.5 hours of work no problem easy job they do it all the time. Ask when I need it back tell them two weeks. No problem see you then. Two weeks go by I never hear from them so I call and they tell me oh it's next in the bay Ill call you right back. They never call. I call back next day and leave a message. No call back. Call back the next day leave two messages for the supervisor. Never calls back. Call back the next day 5 times before I can talk to anyone. Oh it's next in the bay they tell me and we will call you right back. Never called back. Call back the next day. Now mind you this is now four days after they said they would have it done and I needed it back. I call them back the next day and they say oh it's a big job and it will take 4-8 hours of work and will have it done end of next week. Forget it give my broken Rv back and they stilled charged me $100 to look at it. Avoid at all costs. 6 weeks I spent trying to get it fixed here to no avail read more

Looking to purchase a RV. DON'T PURCHASE ANYTHING FROM GENERAL RV!!! I purchased a used 31' Motorhome from their Clarkston location, from the very first day we have had nothing but problems. The day we went to pick it up the parts for my Stererite steering stabilizer had not come in. This was not the fault of them. So we spent our first night in our new RV in the parking lot. Again, not their fault but it should have been a red flag for us. The next day when the part came in the service manager came and told me that there was already one on it! I am no mechanic or engineer, but I found it very hard to believe since during the test drive it was wondering on the road. My salesman went out and checked it out and asked me to come out and take a look. The "steering stabilizer" was the one from the factory and consisted of a approximately 1 1/2" shock compared to the approximately 2 1/2" Stererite! The mechanic didn't know the difference? Let alone the Service Manager! We then proceeded to do the walk through with our salesman on our prepared unit. The salesman first got stuck by a needle when he tried to demonstrate the table,(no that's not scary at all). It looked like maybe a tattoo needle? Then the rear camera didn't work, so they took one off another vehicle to ours fixed. There is a 4 usb charging port above the doorway that they couldn't figure out how to fix so they "gave" us a plug-in multi port cube, that was acceptable because this was late afternoon of the second day. They had not installed the large handle on the outside, changed out the toilet to a porcelain or put on the vent protector when we had got there the day before and we had already paid for. I should have taken my own advice and JUST WALK AWAY! On our first trip to North Carolina we set up camp and enjoyed visiting with my folks. Then we went to leave. The slide out would not go in . We had been told that the gears on the slide never needed lubricated, WRONG! We finally got it in and back home. After lubricating the tracks it worked fine. On our second trip, we came back to our rig and the generator was running while plugged in to the appropriate 30 amp service! After several phone calls we finally were able to get it to stop and not come back on. Our last trip was the clincher. When we went to leave the leveler jacks would not retract. Our control panel said it was low voltage? Low voltage, we had been plugged in the entire time. I figured, well they have a "Happy Camper" program so I will just call them. We were only 21 miles from the closest General RV Center. Well they didn't have anyone available to come help us but gave us a number that we could call and maybe this other company would be able to come help us. I called and left a message but never did get a return call. I then broke out the owners manual and found instructions on how to raise them manually by using a socket wrench. I proceeded to follow the instructions and only the front levelers would retract. I then proceeded to open up the hydraulic lines one by one while my son Cory manually raised them. Thanks son! We then took the rig to the closest center where they supposedly fixed it to the tune of $240.00. When we got home and went to set the levelers the panel AGAIN read low voltage! So we decided that WE ARE NOT HAPPY CAMPERS! I called and talked to the salesman and he was shocked to hear that we were so disappointed. We went back over to see him to turn our RV in and purchase a travel trailer instead. This is when I really got upset. I have had the unit for three months, I put $10,000 down on the unit which I was willing to eat. They offered me $26,000.00 less than I OWE on it!!! Scotty, the guy who gave us the offer said that the market had gone soft on them, $36,000 worth in three months! That is ludicrous!! What happened to customer service? What happened to family owned? Is this how they would treat one of their family members? I called and left a message for the President of the company and instead got a call from Brooke the head of customer service. She was very nice and took down all the information and said she would look into it for me. That comprised her having Scotty call us and give us the same old bologna. So if this is the treatment you want by all means head over to General RV because this is what you'll get! read more

My wife and I purchased a new class B motorhome from General RV at the RV show in Tampa Florida. We went there ready to buy. After trying to purchase with 4 other dealers there, we were about to give up. The second day of the show we came across General RV. They had pulled salesman from all of there locations. We were lucky to get a salesman from the Clarkston Michigan location named Daryll Devers. It was great to deal with him. After the sale, he has called us prior to delivery, the day of delivery, on our way home with the new unit and again today 2 days after we got home. Just to make sure everything was going OK with us. There was a mix up on the time and location of delivery. He stepped in and fixed the problem. I gave the 5 stars for dealing with this salesman. read more

We recently bought our dream camper from Martin Wilke at the Clarkston Location. He was so professional and knowledgeable about all of their campers and products. He took the time to listen to both our wants and needs and showed us campers based on that. We ended up with a bunkhouse camper for the kids and we all absolutely love it. Thank you Martin for your knowledgeable and professional expertise! We highly recommend Martin to anyone in looking for a camper. We cannot wait for camper season to begin to get back out there. read more

You can tell this is the only game in town. Their service is horribly slow and they offer no apologies. I was told 45 minutes to an hour to have a small camper winterized. I had made an appointment weeks ago and was on time for that appointment. It took over 2 hours with no updates or apologies. I wish there was another Rv dealer close by! No this was not a result of covid ! read more

The parts department is wonderful. Ordered replacement parts, had them 3 days later. Olivia is very helpful and courteous. read more