Update from July 28 review to add picture. Picture of spare tire at time of purchase. How are we charged $2000 for a prep fee and this is what they sent us home with in addition to all four tires having broken belts? read more

Our on demand water heater in our brand new 2026 travel trailer is not working. We took it to General RV Novi. After having it for 10 days, a guy looked at it for 20 minutes and said nothing is wrong and charged us $121. It still does not work. Do not go there for service. Do not go there for anything. Go any where else. read more

Wow! We just bought an Invicta 32RW from General RV and the experience was fantastic! Our sales person, Bob Bianchini, went out of his way to ensure we got the right unit to meet our needs at the right price. Even after the sale, he has been an absolute gem - taking my "noob" calls and never hesitating to answer my questions or point me in the right direction. I cannot recommend General RV and Bob Bianchini enough. If you're in the Wixom, MI area and are considering an RV purchase, don't do anything until you talk to Bob. You will not be disappointed! read more

General RV Center - 2024 Holiday Rambler Invicta 32RW - RV Repair Near Me - Wixom, Michigan

They kept my deposit after I decided to wait till spring to purchase. Even though the salesman said twice "we don't keep deposits, we are not that type of company". This is a very dirty and unethical dealership/industry. Beware! read more

Had our Ibex camper for a year now and the Lippett refrigerator has never worked properly. We have taken it in four times now and they have diagnosed the thermostat isn't working correctly. Now we have to call Forest River about filing a claim.? Everyone is at lunch at the same time? We will keep at it but this is horrible service. BEWARE Update...we left a message with Forest River to call us or email us concerning our warranty work yesterday since they were at lunch. Today has been NO call back from them. General RV in Clarkson is on it however and has ordered the part. Thanks to CLARKSON GENERAL RV not WIXOM store. No read more

Well I was forced to try and work with them again in order to get copies of my sales agreement. I admit it is my own fault for losing them but one would think that a simple phone call to the dealership would be easy-peasy. A.....NOPE. I called multiple times over a two week period and they never returned my call even ONCE! I did eventually find my copies. And to this day they've never called me. WORST RV DEALER! read more

General RV Center - What General RV calls a finished hitch install - RV Repair Near Me - Wixom, Michigan

Isn't that funny you post the truth a bad review and then they call you a hour later funny how that works yet when my rv was in Their they couldn't call me even the manager didn't call here's my post again. If my rv was on fire and I was stuck in it and my dog was and we had to have general rv get us out id rather burn alive . I was having trouble with my generator I took it to Cummings great ppl can't speak highly of this company Cummings in Saginaw they found the issue it was the roof top AC kept tripping the generator they said this is the problem it's called a compensator is bad in the AC take it where they can either fix the AC unit under warranty or get you a new one so I took it to general rv. Told Beth the service lady this is what Cummings found wrong with it litteraly call Dan at Cummings . A week goes by haven't heard anything then ten days now we are approaching my trip to Florida so I call and Beth isn't there I get another lady let me look into it she says then a min later back on the phone it's fixed cool I say she said yeah nothing wrong with it! I said wait wait wait yes their is Cummings even found the problem I'm telling you turn the generator on then the AC it will trip she said I said it's fixed I said bullshit I'm coming up there tomorrow and I want you and the tech outside you will see I said when I brought it in Beth even did a video and it happend on the first try. The lady said oh I'll be here like some big fucking threat . Then I remember I have this app on my phone it says when my rv is open closed started and it said it hasn't been open or started since the day I dropped it off then 7 mins after that phone call I get a ding on my phone your rv has been open I Jay fucking laugh ten mins later phone call same lady sir the rv is not fixed we found the problem I said so In under 20 mins of talking to you last and you saying it's fixed now it's not then I told her about my app on my phone and you could hear a pin drop. So the next day old Beth calls me we are so sorry I'm on top of this my service manager is I'll call you at two and let you know two comes she called wow what a surprise Jeremy it's not done yet but I'll call you tomorrow and keep you updated this is also the day I have to have my rv. So I called Beth Thursday 7 times left 4 voicemails finally at 4 clock I said is she even there Andrea said nope then I said I need to know where the fuck my rv is she said oh I donts have the paperwork you need to talk to her I said put me thru to the manager she did I left a voicemail and no call then I called back and said I need to know where my rv is let me talk to someone and I got nothing so I took my grandson who was going on the trip with me to this shit hole of a place and asked about my rv nobody new anything they all looked at me like they were in Meth so I looked out back and saw my rv waited for the gate to open and now I got my rv. General Rv should me ashamed they have a two star review the ppl are fucking terrible . Run run run from this place as fast as you can . I'm going to attach pitite next to there number is how many times I called 7 in total in one day no call back . Fuck general rv read more

So impressed with the staff here in Brownstown, MI. Full time in a van and had a power failure. Tonia, Adam and Chris were outstanding. They listened to the problems and before bringing it in and charging labor they came up with a solution (faulty power cord). No less than ten people greeted the dogs and offered water, would definitely come back in the future. They also said if we have any issues in the future, no matter where we are, we can reach out to them for assistance. For a big national company it felt like a small business experience with compassion and concern. read more

Bought our first trailer here 2/2023. No problems. When we had a minor emergency with water they had a tech call us within 10 minutes who walked us through the fix. Had it winterized today. Dropped off at 130 no appointment 12/1/23. The tech Taylor took a lot of time with us and with our rig and at about 3 took us for a walk thru and one by one addressed all of our concerns. Went into rig with us and made sure we got all questions asked answered. Have an order some minor parts as we're still under warranty so will be back soon. Overall I felt seen heard and understood. All employees were professional. They underpromised and over delivered. Five stars. read more

We purchased a Jay Flight Travel Trailer recently from General RV Center in Wixom, Mi . The salesman was outstanding, all the staff was very helpful, polite, professional, never pushy on a sale. We would HIGHLY RECOMMEND to purchase a RV from the General RV Center in Wixom Mi. You will not be disappointed. We give them a 100 STAR RATING!!!!!!!! read more

Sales yes service No! Quick to make a sale, but service is terrible. High turn over of employees and no follow through. Always document take picture. Assume the worse and you will not be overly disappointed. Ours has been in for service more than 6 times in the first year. Once for 3.5 Month's read more

General RV Center - RV Repair Near Me - Wixom, Michigan

So I post a bad review, then apparently since General RV has so many bad reviews, they paid for an automated message to "please call so they can address my concerns". Guess what, I called back, they confirmed who I was, said they would call back and I never heard from them again. In the meantime, I finally found an honest RV sales and service dealer, Cunningham RV in southern Indiana. They determined that the AC in my rig was never connected to the control panel from time of manufacture. So it was never going to work. I paid General RV over $2k for "dealer prep" which presumably would include making sure the AC worked, among the dozens of other issues. Again this is a brand new rig. When I disputed the part of the sales price I put on my credit card since they clearly did NOT prep my rig, the response they provided my credit card company clearly took them many hours. Its a shame they didn't spend those hours preparing my rig to begin with. When they spend more time fighting legitimate claims than they do actually providing service, you have someone dealing in bad faith who has no interest in service, just trying to rip you off as a business model. I can only hope this review will save at least one other person for the terrible mistake I made walking into General RV. read more

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I don't know how this dealership got a 4 out of 5, stars, more like 1 as far as I am concern. Especially service, which would be 0 my coach spent 5 months at Wixom for recall items from Aug. 7,2023 til January 2024 into the winter. I was back and forth with Rev about the delay. So the rest of my summer shot, so while at this dealership I needed it to be winterized due too the delay. So upon my inspection in May 2024 I found water in the Water Heater, and a cracked water filter cover. In addition all recall items were not completed. I have planned camping trips all summer and I need this rectified. Its a shame you work hard for what you want for it too be disregarded by others. James E Payne iii read more

I spent $170,000 on a Class A RV and can't drive it! Dover Fl. was paid good money to register it and over 3 months I can't drive it because nobody can't do there job......... Stay away... read more

We dealt with Ed Springhorn with General RV in purchasing our new RV. All our dealings with Ed were remote (phone, email) and we picked up the unit at the Salisbury, NC dealership. Ed is located in Michigan. We will say Ed was a 100% professional. He responded quickly to any request we made and resolved any concerns to make the purchase very easy. For any details about the unit that required an answer from the manufacturer, Ed was diligent and quick in getting us answers. Overall, I would highly recommend Ed and will recommend him to friends and family. read more

General RV Wixom. Caution. Run from doing business with this place. They will happily take your money and put on a show when you make your purchase. After that they will be nowhere to be found with giving you proper, professional customer service. This is the worst service department for any vehicle that I have ever dealt with in my life.! We had repeated issues with an awning on an RV that was under warranty. The last issue being damaged they caused to it while trying to repair it. We live over an hour from this place and seriously inquire into repair time frames when making decisions about waiting for the repair of leaving it over night. I was bringing it in for what I was told was about a one hour repair. When bringing it back for a one hour follow up appointment I was asked by the representative Danny what was my plan for the day and didn't I realize that it was a "show day". I literally couldn't understand what he was asking me as I had expected to be there for approximately one to three hours. Danny basically told me he had no idea when this would be completed; that it could be 7 to 8 hours. I inquired with him to confirm that it would be completed today and he was not able to confidently tell me that it would be. He told me he thought it would be as he was shaking his head no. He said it was going to be some significant time. They had no open bays and various other things. Based on past appointments playing out in a similar fashion, I did not feel confident that my damage was going to be repaired that day. I asked for my paperwork, the OEM time to repair the part which was never provided to me and a manager. I asked to speak with a manager at least three times. I was never allowed to speak with a manager, even though there were two of them, literally sitting in front of me that would not even look up at me. These service people are awful, they treat customers like crap, they do not respect your time. We called and asked to speak with a general manager and were shoved off to a customer care care team that is not even in the facility. This business completely insulates their poor employees from everyone and does not deal with issued which a blatant rudeness and incompetence. If you purchase something from General RV, do not go here for your service. I would never refer them. I will never buy another product from them. They have incredible problems with customer service, professionalism, and management in their service department. I am not one to post negative reviews for places but after repeated terrible experiences, filling out customers surveys, and trying to speak with management I do not want other people to deal with the same stuff. RUN! If I could give them zero stars I would. read more

Absolute Garbage!!! Literally talked themselves out of a sale! The camper online was advertised w/ $5k down & $220 per month. I check it out on the lot and I want to take it. Magically this camper just had a "deposit" put down on it minutes ago, however they have another unit in Chicago that is identical in trim/ color and price. They quote me in store for identical unit @ $5k down but $345 per month. They use high pressure sales tactics w/ mediocre knowledge. Went to their competitor in Belleville MI the following day. Got a much larger camper,more options for a great price. AND the competitors initial price was IDENTICAL to the final price, image that. read more

This is the place lambs come for slaughter. They are less than transparent, they do not go over actual price you are paying, but rather try to slide in an extra several thousand when you get exhausted and paying less attention. They do not itemize or alert you to their outrageous fees and never put them in writing. Learn from me, demand out the door cost to you. They deliver a scruffed up product, horrible walkthrough with a nice know-nothing and almost 1000k miles on it although they said was new and misrepresented that. If i had to do it again I would not go there. read more

Bought a new Thor Sequence on Oct 30, 2021. Things that did not work on day 1 STILL are not fixed. We've had to fight for warranty work the entire time. Their service department is the worst. I am currently in a phone circle between ringing the service desk and having the automated attendant answer and then transfer me back - main operator said she can't do anything different. It's been 15 straight minutes off this. Avoid this place at all costs Reply from General RV is generic and disingenuous. For 18 months we've reached out for help and hoped to find anyone in service willing to follow through on promises or at the very least return a phone call. read more

I'll give a negative star if it's an option!!! Worst repair ever!!! The coach was in for fridge. When I picked it up the inverter was malfunctioning. I did not touch the electrical, did not drive the coach away, everything happened on their property. Still they refused to fix it. It's not like I have an old RV that could have a inventor gone out, my Rv is fairly new. They tried to blame everything on me. Worst of all they called out 3 strong guy towering over me pressuring me. Unreasonable, playing bully, and use as much pressure technique as possible. People watch out then you sign your repair order, you might have just signed a destroy order. read more

General RV Center - They should tour around Michigan for every single customer they didn't take care of - RV Repair Near Me - Wixom, Michigan

For TWO AND A HALF WEEKS I have been trying to schedule my travel trailer for a service and storage plan. We we prepared to spend $1500, up front, plus the cost of any parts. For TWO AND A HALF WEEKS their phones/scheduling service have been down. My phone calls went unreturned. I came in to the office last week to see what I could do and was told that when the computers came back on line, I would be able to bring it in in TWO WEEKS.... I just went in to the office again (because their phones rang 15+ times each of the three times I called today). I was just told that now they can't schedule me until the end of January or into February for service and would not be able to store it because they ran out of room on their lot. To say that I'm upset is an understatement... read more

Customer service. There is none! They don't back their products, return calls or care about customers the moment they have your check.

Do not do business with this company! The sales end was all smiles and help with going through the unit.... BUT... wait until you need service!! This place is horrible! I do not have enough space to list all the issues! Let's say it took 9 months to get an awning repaired, compartment door replaced and the radio replaced. Also 3 attempts to pick up- the first 2 times found the issues were not fixed! I had to call multiple times a day just to get my "advisor" to answer. I will NEVER do business with them again. I would rather drive a few hours then to have to deal with this company again read more

I wish there was a way to let all know to avoid this retail operation. The problem is that it looks like they monopolize brands that are in the most demand. I myself made a huge mistake after swearing. I would never again purchase an RV from General RV after 3 horrific ecperances with 3 purchases. My wife and I decided we wanted to purchase a solitude 310gk 5th wheel. For years, many other dealers carried this brand. Recently, Grand Design has become popular, and now only General RV carries them in Michigan. So I recently purchased one. 4 months in, we found a roof leak service adviser said I should have looked closer when doing our walk through Said it was a caulking problem, and this, is it regular maintenance not covered under warranty, 4 month owner ship not under warranty? They found there was no caulk around the antena. After arguing, they fixed it. Many other small issues we had to battle to get repaired, same reasoning I should have seen them on walk through. 5 months later, the first trip out had malfunction of fresh water system. No water when dry camping. We were stranded and called their service department and was told they would call me right back. You know the result, no call back. I looked at the issue problem, which was a street water check valve, according to Google. I looked and found that during the winterizing, I had them do while in for warranty repairs they put the washer and screen for the fresh water fill port in backward, causing the check valve to stay open making the water when the pump was on pump out of the port and not to the interior faucets. I am swearing again, never will I spend a penny at General RV. Please warn others. If they are the only ones carrying a brand, you are interested in go out of state or compromise on another brand read more

General RV Center - RV Repair Near Me - Wixom, Michigan

I truly can not imagine having a worse RV purchase experience. The amount of disappointment, inconvenience, and blatant disregard for significant issues is unbelievable. We were told to arrive for pickup at the Michigan location 9-1 at 9 am. Sales said pickup would take approximately 3 hours to go over everything and sign the paperwork. When we arrived, many things were visibly wrong which kept us there until almost 5 pm that day. After 8 hours of waiting at the dealership we hit the road in anticipation to take a short trip with our new rv. When we made our first turn and all of the drawers came flying out of the kitchen and living area causing damage. We also noticed a burning smell. When we stopped for the night, about 4.5 hours from the dealership, we realized the coach door did not close properly or lock, causing the inside handle to fall off. We realized that's why we had so much noise coming into the coach when taking it down the highway. The next few days we called both the Wixom location & also our Jacksonville location to schedule a service. Both dealers gave us the run around so we cancelled our trip and drive home in an effort to get immediate service. It took us about 2 weeks for the Jax location to get us into service. We had a bday trip coming up out west & told them that would be cutting it close to us making our trip. They reassured us they would do the best they could to get us on the road in time for the trip. So we drove 62 miles to Jax & went over everything with a service associate. Our biggest concerns were the burning smell & the door not opening or locking properly . The Jacksonville service department had our coach for 3 days and said it was ready for pickup. We drove an hour to pick it up, and not one thing was serviced. Duane, the service manager on duty that day apologized and said he wasn't sure how it was missed. So, they kept it a few more days, said they adjusted the door, but also ordered a replacement. They ordered a new drawer to replace the damaged one & ordered new parts for the stairs. They were to follow up with remotes that were supposed to be mailed to us. They adjusted all items needing to be adjusted and they looked over EVERYTHING that could cause a burning smell and couldn't find a thing. My husband asked if they checked the brakes and all fluids and they said yes. At this time it was too late for us to make our trip out west in time costing us a $8000 non refundable deposit. When we explained that to Duane, he said to give him a few days to talk to his manager. This was September 27. November 30 still no word from general rv. Nothing about our parts and nothing about a resolution to the monies lost. We thought we would take the rv on an over night trip close to home. We purchased September 1 and still have not had it on a trip bc of all the issues. November 30, we packed up and attempted to take a one day trip. We turned on the unit & there was a brake light that said Check brake fluid. My husband checked the brake fluid and there wasn't any. We reached out to service to call us immediately, no response for two days. The next day my husband reached out to Duane, no response. 12-5 we reached Kyle. He set up a tow truck from Mercedes, (Also not an easy process and likely not the proper tow truck). Kyle also indicated the parts that were supposed to be ordered 2 months before either were not, or they were shipped to the wrong place. I still don't have a clear answer on where they are. I sent all photos and some questions about the parts. No response. Kyle also mentioned he would be emailing Chris, the gm. We haven't heard from him either. Our 2023 Tiffin Wayfarer that we purchased BRAND NEW September 1, 2022 has not yet been on a trip. However, it did go on a tow truck ride 12-5 because somehow the Jacksonville location missed the importance of checking the brakes and fluids we very clearly asked them to check. The only miles on our coach are the miles it took to deliver it to Wixom from its original location (Alabama I believe ) and the 1200 miles we drove it home from Wixom. (Then of course to Jacksonville and back for useless service ) When it came to the purchase, our $5000.00 deposit on the unit was quickly handled same day. Our $36,600.00 down payment was wired in immediately with no question. We were called every day to confirm pick up and insurance. But, now that General RV had us pick up a $186,522.60 lemon we have crickets after multiple attempts at trying to get a resolution. read more

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Not only did they damage my Class A Motorhome by running it into a overhead door when I brought it in to be winterized and a oil change they forgot to mention it !!! *** BEWARE CHECK YOUR UNIT BEFORE LEAVING THE LOT *** Called in April and was told earliest appointment is May 28th so I booked and received a confirmation. Called to see if I could possibly get in early in the event of a cancellation, and and called previously to confirm my appointment and was told they have 138 units and they don't receive cancelations. Thank goodness I decided to take the unit elsewhere. After calling to cancel my appointment General RV called me to find out who my tech was because they showed no appointment. I could go in forever telling you HOW TOTALLY INEPT THIS COMPANY IS. WOULD NOT RECOMMEND AND WILL NEVER DO BUSINESS WITH THEM WOULD HIGHLY RECOMMEND RUSH AUTOMOTIVE & RV IN HOLLY, MI read more

Giving one star to this RV company is to much. I'm pasting a partial review from one other customer, and there is many more like this. Anyone considering General RV must to do a YouTube search. "General RV Fox News" It details multiple counts of fraud. My experience supports the news story. They stole my 5,000 deposit. They didn't allow me to test drive the RV, I proceeded with the purchase anyway. After I sign the papers they told me the they will mail me the documents, I never got to see finance rates or nothing, So after discussing this with my wife, I decide to cancel the deal the same day, Never took possession of the RV. How they still in business I don't know? They are very good on continually commuting Froud to people who spend there savings to purchase one of there RV's. I hope people read this and I'm able to help them make the right descension and not buy anything from this company. read more

The Wixom store is very well run and our sales person was very helpful. Mike Poma is a professional and very easy to work with. Our first camper, cant wait to use it. Lynn P. read more

Made an appointment for warranty work about 6 weeks ago. Went to drop it off yesterday and was told it would take 6 to 8 weeks to get looked at. Why did I make an appointment if it will sit on their lot for 6 to 8 weeks before they can work on it. read more

I have a love/hate relationship with this business. As an RV owner, I visit them 3-4 times a year for routine service as they are a certified service provider by my RV's manufacturer . They have a good team of people in the Service dept, but for some reason, communication has been an ongoing problem. Recently, I arrived early for their "winterizing" service, which usually takes about 20-30 minutes. When I arrived, I was in position #2, which means that my RV work should be done about an hour after the 11am. winterizing service begins. About 12 p.m., I asked for an update and was told that the status was unknown as none of the techs were answering the phone (!). At 12:30, I was told that my RV hadn't been touched as they had lost the signin sheet (!). Then at 12:45 I was told that the work was done, so I could pay my $200 bill. At checkout, I was told that it was a "computer issue." Bear in mind that I'm sitting in the customer lounge for almost 2-1/2 hours. I can't understand how an organization as large as General RV can have such poor communication with their customers. read more

Took 30 days to get an appointment for the awning recall work to be done at General RV - Wixom, as well as to retrieve a fallen seat belt and to check the Truma that threw a code. Once dropped on appointment date, it took another 29 days to be called to say the RV was ready. I asked specifically if all items were address and was told, YES. Arrived at 9 a.m. the next morning to find that the awning recall issue WAS NOT address at all. i was given some sad and incompetent excuse about needing to order the part, its a Winnebago problem, they're closing for the holiday and don't want the RV sitting on the lot unattended, blah, blah, blah. I contacted Winnebago just after making the initial appointment and was told it would only take a few days for General RV - Wixom to order the parts, I also spoke with General RV - Wixom service advisor and was told he'd check into it as well. I did everything humanely possible to make sure all the recall paperwork was in order and that General RV - Wixom would be ready to address the recall fix. Well, wishful thinking. Every single time (at least three times) I have interacted with General RV - Wixom's service department, I have consistently be astounded by the level of incompetence, lack of forth-thought, and the initiative to get the work done properly. Do not misunderstand. It is not the fault of the people who perform the services. It is the lackluster work ethic from the front end employees, the service advisors, who fail miserably in doing their job. My experience is not a one-off. This is a current theme at this location. STEER CLEAR! read more

**as of today we still have not been refunded like promised** going to purchase a new 5th wheel and we will never purchase from general rv again! ever! the worst customer service ever! once they get your money you dont exist! they lie lie lie! read more

Can I do zero stars please?! The owner of this place obviously doesn't read their reviews. BUY YOUR CAMPER ELSEWHERE! This is our third summer without a refrigerator in the motor home we bought from THEM. Most recent fiasco is they installed our brand new refrigerator (we had to fight for the fridge replacement) in our motor home that came sliding out of its spot while traveling down the highway. Frightening, dangerous irresponsible! Now they won't return our calls or emails. It's attorney time! read more

Our trailer was dropped off 2 weeks ago for a problem that they said was fixed. We have been calling for 2 weeks and no one will return our calls. When asked about speaking to a manager, the reply was well they have 48 hours to call you back. Well it's been way over 48 hours and still nothing. This is beyond ridiculous! Don't walk, RUN from this place! read more

Update to my previous 5 star review. Why are these businesses awful with customer service lately?! We have had trouble with our brake controller since it was installed by General RV, it is somehow draining power to our brand new vehicle. It's made our main mode of transportation unreliable. We've already took it in once. The brake controller has shorted out and is now unusable but General RV can't get us in until late JULY. We can't take our camper anywhere, is this a joke ?! Another RV dealer told me they would have us come in ASAP if that was them who installed it, General RV literally told my boyfriend "WE ARE NOT A CAR REPAIR SHOP" Are you kidding me ?!!! They literally installed this device into OUR CAR!!! Why did we spend thousands on an extra warranty for nothing. read more

Stay away, this business is solely interested in sales and nothing else. Encountered a situation where I placed a $2500 down payment on a camper and 7 days later had to,cancel,due to health issues. Business retained all of my deposit stated they had to pay transportation charges to get the camper I purchased from Ohio. In checking haulers and costs from Ohio to the Florida location the highest cost was $1,504. Sales team at General would not return any portion of down payment. I emailed both CEO, Robert Baidas and President Loren Baidas and never received ANY response. This is a strong reflection of the top management team not caring anymore than the regional management team. This would be a business I would highly recommend you stay away from. read more

HORRIBLE HORRIBLE HORRIBLE!!! During the purchase phase they were very attentive. February 2023 we went to pick up our new camper and noticed the shower door was defective. They told us to take possession and they'd order a new shower door and notify us when it comes in. We took the camper and stored it. We sold our house and we're scheduled to move into the camper on May 1st. In April we pulled the camper onto our lot and prepared to set up. When we attempted to pull the slide out we noticed the weather stripping on the slide was not secure. We've been calling General RV and getting the run around from everyone who talks to us. Meanwhile we still don't have the shower door and can't stay in camper because water will damage the interior. We have called and decided to contact Forest River directly. They told us there was no orders on file for those parts. We are now going to have to contact an attorney because we just keep getting promises. This is costing us more money for housing because we can't stay in the camper. You can't buy the stripping and put it on yourself because they will only sell it to General RV. Now I'll wait for the automatic reply that looks sincere. They will not call us back. We can't believe they are still in business with the lack of customer service. read more

Worst service experience I have ever encounter in my entire life!!! DO NOT purchase an RV from General RV of Wixom, MI. During walk through it was noted something was broken. Part was to be ordered (Never was). Drove RV home and all kinds of wires fell by brake pedal (the dash panel to be reattached and wires wore to be taken care of per the salesperson when pointed out when first looking at unite on lot). 2 weeks after having unite took back in for a number of issues. Now 2 months old have water leak from roof, Back in shop (could be from when they mounted solar panel on roof). 1 week later service rep stated parts are in and when I asked about finding the leak I was told did not even look into it yet. They don't know when they will get to looking at RV even after having a specific scheduled appointment time. During this time we have had a number of days of rain (so what is that doing to the inside of the walls!!!). Extremely disappointed/dissatisfied customer! UPDATE: Most recent and ongoing dealings with General RV service department. Going on the middle of the third week since our scheduled appointment to find the water leak on our new motorhome and they still have not done anything with our RV. Service representative does not know when they will get to it. I cannot emphasize enough the discouragement from spending six figures on something and having this kind of frustration. Also, back to the owner who made a response to communicate with management, which I believe to be not authentic we have worked with a couple of the managers at the Wixom, MI location. One response from a manager to my wife was (what do you want me to do about it, I have 150 units on my lot I have to deal with). Again, I can't say it or print it loud enough...find a different dealership so you may enjoy your new adventures because our adventure has and still is nothing short of a nightmare!!! read more

Still no response from the "customer service" at the Wixom location where we bought our brand new camper that we can't use because the shower door doesn't work and the seal around the slide came away from the camper the first time we opened it! We bought the camper in February 2023. They said they ordered the part and would fix it when it came in. To go ahead and take possession of the camper. So many promises were made from the Alex the sales person and managers of the service department and none of them kept their word. They would not correspond by email because then we would have proof. We can't purchase the parts ourselves because they won't sell them to us. The last time the customer service manager they told us to bring in the camper to be assessed. Let them order the part( we were told the part was ordered before we drove the camper off the lot and every phone call since February) and when it comes in we have to bring the camper back to have the shower door installed. They can't give us any time frames whatsoever. There is a one year Warranty on the camper and we are already 3 months in with no actual service, customer or repairs. They are going to delay repairs until the warranty has expired. Wait for the auto response it sounds so genuine. Nobody from general RV are reading these reviews! DO NOT GET SUCKED INTO THIS COMPANY! PAY MORE MONEY FROM ANOTHER COMPANY! I WISH WE HAD! read more

Service is typically poor and expensive. Unfortunately, they are the only game in town and they act like it.