I purchased a home that had a fence installed by Fence Solutions in 2021. The fence looks great, and honestly, it was part of what made us decide to buy the house. Now for the problem. We have two gates. One of them is next to the garage, and the post that the gate latches to isn't actually a real post. It's just a hollow vinyl sleeve that's attached at the top to the garage, but it's not secured to the ground. It's basically floating. According to the original receipt, the installation included 5x5 posts set 36 inches into concrete footings. That clearly isn't the case here. I contacted the company and initially got their automated system and left my information. After not hearing back, I called again and spoke to someone who was able to locate the original job and said I'd get a call back within 24 to 48 hours. I did get a call the next day, but the person who called wasn't prepared. I still took the time to explain the issue and even sent photos and a video showing exactly what's going on. Despite that, he immediately started talking about costs without ever seeing the job in person. I made it clear that I wasn't calling about warranty coverage. I understand it's been more than a year. I simply asked for someone to come out, take a look, and provide an estimate in writing, along with an explanation of how the issue would be fixed. When he mentioned that the fix would likely involve installing a proper post, it raised the obvious question, why wasn't that done correctly in the first place? He said he had another meeting in 15 minutes and would follow up after speaking with a colleague. As expected, I haven't heard anything since. read more

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I had a Red Cedar fence installed by Fence Solutions about 3 years ago. (An unsealed Red Cedar fence has a life expectancy of about 15 years. If you seal it, a Red Cedar fence can last for 25 years.) Many of the pickets/boards are split and separating. The nails are coming out. The rails are split. The posts are split. Some of the Pickets only had one nail holding it up. Very disappointed. I will probably have to hire someone else and have it repaired. This was a terrible installation and product. I would never recommend this company. read more

Horrible customer service- Fence Solutions plays games on the phone, tries to shuffle you between people, denying responsibility. They installed a cedar fence in Glenview which needed repair after the recent rainstorms in mid-March. Despite calling and leaving messages multiple times, there was no response. The office put us in contact with someone named Eric who promised dates and then did not deliver. Every instance of dealing with Fence Solutions involved my wife and I having to track them down, calling multiple times. Promised scheduling was not adhered to. Excuses constantly made. Eric even used a term called change face - he had to explain it was a sales/marketing term meaning they would try to have a different person (or 'face') speak to us. Do not use this company. read more

This company has a very bad customer service. They ask for 50% deposit 3 to 9 months ahead without given a specific time line. We signed an online contract very complicated which you don't remember the details 9 months later. They never followed up or messaged us to inform us when they would proceed. They send an invoice and pay themselves on the credit card without asking authorization even if the first payment was done by e-transfeet. Plus, they are very expensive. They are so afraid not to get paid. read more

We needed a new backyard fence after a Maple tree uprooted and broke through an old fence post. We had another fence company lined up for the job. After that company ghosted us, we called Fence Solutions. We had a rep come out for an estimate and within a couple of weeks, we had a new, beautiful fence. The installers made a couple of suggestions during the job which really improved what I had in mind. I highly recommend Fence Solutions. read more

Fence Solutions - Before. The gap in the fence is where the Maple tree broke through. - Fences & Gates Near Me - Buffalo Grove, Illinois

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Mark and Fence Solutions did a great job replacing and replicating our cedar fence. The quote was fair--less than competing quotes--and matched the final billing. They worked us into the schedule right when we finalized city paperwork and the work was done very quickly in a single day. It looks great. read more

They did an excellent job fixing our fence quickly-Everyone was very professional and pleasant. Thank you. Frank Streny/Palatine, Ill.

Fence Solutions was absolutely incredible to work with. Prompt communication, clear estimates and excellent service. Mark and the whole team was just amazing and we are thrilled with how to fence looks! read more

Fence Solutions - Horizontal cedar fence with aluminum black posts - Fences & Gates Near Me - Buffalo Grove, Illinois

So many good things. Katie was quick to respond & come out and give us a quote. Two guys came out within a week to fix our fence. They had to remove posts that broke on my fence due to the recent wind storm we had and replace them. They cleaned everything up and were really nice guys. Thanks for a great job! It was very much appreciated. read more

I had my front fence replaced by Fence Solutions with a nice Cedar Traditional Fence. The whole process from quote to work done was top notch. We were very pleased with the price and the work. I highly recommend them. Thanks Guys! read more

Fence Solutions - Great Job! - Fences & Gates Near Me - Buffalo Grove, Illinois

I had 6 different companies estimate a fence install. I was shocked at the pricing for vinyl fencing! So budget was important, but so is customer service and likability. They are extremely busy so sometimes I took some time to answer a question but overall they were responsive and very helpful. The fencing is taking forever to deliver from the factories. The guys came out and we're very detailed, even though my terrible neighbor kept bothering them! (The reason for the fence). They kept diligently working, checking and rechecking to make sure everything was lined up properly. Really enjoyed the experience with this company and will continue to use them and give her name out... that's the highest compliment I think I can give! read more

I must start off by saying that we absolutely LOVE our new fence. We have been in our new home for just a few short years, but we knew early on that our fence would have to be replaced sooner rather than later. My husband and I had researched SEVERAL different companies in our area and surrounding areas before deciding on Fence Solutions. We were fortunate enough to be able to work with Mark and he was quick to respond to any questions we had during the entire process. We decided to go with a sleek black aluminum fence and we are sooooo happy that we did. The yard seems a lot more open and we know that with the harsh Illinois weather, this fence will hold up without a problem for MANY years to come. We are looking forward to spending more time in the backyard and upping our landscaping game now that our big projects are complete. We couldn't be happier! read more

I had a wonderful, easy experience with Robert. His prices were fair, he followed up and answered every question I had. I had gotten estimates for 8 fence companies. His price was most competitive. My gut told me he was honest. I was right. Looks great! I'm very happy! read more

They came really early to start the work. They worked all the way to late afternoon without any break. They finished the job in one day. Great work. Thank you read more

Couldn't be any happier with my new fence!! It turned out beautifully!! I highly recommend Fence Solutions - high quality work, reasonable prices, and great customer service!! What more can you ask for. read more

They made an appointment to estimate the cost of installing fences at our home. They confirmed and set a time and day. I arranged to leave work so I can meet them at home. They were no call, no show. Not even an explanation why they didn't show up. They blocked me from Facebook and all social media. If they cannot be reliable in showing up, why would you trust them to build your fence? VERY UNRELIABLE. LOOK SOMEWHERE ELSE. read more

We are really happy with our fence! It looks great, we get lots of compliments and people even ask who did it. I even like the smell of the wood. We bought a house in Wilmette in December and tried a couple other fence companies. They all refused to do anything until spring. Fence Solutions worked around a snowstorm! And when one of the gates didn't look right, they came back to and fixed it. Can't say enough about this company. Competitive pricing, too. Oh, and our dog loves having her own yard! read more

Fence Solutions - New fence, just in time! - Fences & Gates Near Me - Buffalo Grove, Illinois

recent storm ripped apart our wooden backyard fence. Eric came out next day - Fence Solutions had it replaced one day later. excellent job!!! read more

Wonderful service and quality! The team was very responsive to my initial inquiry, helpful with the permit, and installed the fence promptly. It looks great and we're very happy we followed their design advice! read more

Very professional and neat. They came and installed a fence for us and it was a great job. Love it.

Today was a very good day. Finally, I made the decision to install a fence and today was the day the project was completed. From my first call to Fence Solutions, it was clear this company understands the meaning of great customer service. Katie, one of the Project Managers, was incredibly informative, patient, and helpful in planning the layout of my yard that is quite irregular in shape. Unlike another local fence company that gave a higher quote, Fence Solutions got the permit from the township. The process was as easy as it gets. The crew finished installation in under two days and they were on time, worked through the days and left nothing amiss when the job was complete. I look forward to a spring and summer of safe play in the yard with my grandchildren and my dogs. My one regret? I should have done this years ago! read more

Eric came out to walk through the fence work that I wanted at my house. I informed him that I was getting other estimates and needed the estimate in a few days. He said he would have it for me. I did not get the estimate in the timeframe that we discussed so I gave him a call. I did not hear back from him so I called him again. He was nonresponsive. I'm not sure why he did not respond or provide me with an estimate for the job. It was a waste of my time to have met with him. I don't understand why a company would take the time to meet with me and then not respond or provide an estimate. read more

Great work and very good customer service. I would highly recommend if you're ever in need of fencing or railings. read more

Fence Solutions - Front entrance railing - Fences & Gates Near Me - Buffalo Grove, Illinois

Fence solution's responded quickly to our request for a proposal for a fence repair. They came to repair within a day or accepting proposal and communicated well with us. Job repaint was very good and clean. We would recommend this company. read more

Fence Solutions did a fabulous job installing our wooden fence. Mark, the rep, was very professional and always quick to respond. We were impressed with the crew's precision and attention to detail along with their speed. They were very hardworking and professional. Chris, the project manager was very conscientious and thorough. The representative on the phone was always very polite and informative. We highly recommend! read more

Update to Scott below - Katie came to my home in Palatine, IL, not Chicago. She came on 9/14/20 at 11am. Thx. I wish I could give more stars as I had a great appointment with Katie where she took measurements for our fence but then that was it. I followed up via email (four times), sent texts and called their office multiple times. Each time I called the office I was told they would get back to me with my quote as soon as possible. I understand that with the pandemic there's high demand for outdoor projects but to never receive any call, email or anything back was quite surprising. We finally gave up and found another company and had a quote turned around within five days (with apologies for that being delayed). read more

I couldn't be happier with our new fence! It looks great! Everyone at Fence Solutions was so nice to work with. Point of sale to installation was very quick. My yard had some challenges and the hard working crew did a fantastic job! I highly recommend Fence Solutions. read more

This company installed a fence 3 years ago (2018). Today, the fence is falling apart. Sections are tilting, breaking away from the posts. Nails are visible in many places, breaking away from posts. The posts are popping from the ground. Several photos accompany my review. The first shows the sections weakly attached to a post, and the second shows the same sections after I had lightly pushed the post, the sections simply break away from the post. One other thing is that they wanted payment when they claimed the job was complete, but they had not made a proper connection between the new fence they had installed and an older section which separated a neighbors yard. These folks have a small dog and it could have easily entered my yard through this gap. Who builds fences this way? Stay away from this outfit. read more

Fence Solutions - Same section after I lightly pushed the post - Fences & Gates Near Me - Buffalo Grove, Illinois

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We had our fence put in about a month ago...and it's still standing! We dealt with Eric and liked dealing with him. Our fence blew down due to a storm and by the time we got many quotes, permits etc, Eric was good to go during covid and got the fence up in no time. As far as if the fence will still be standing in a few years ‍. I will come back and review in a few years. The reason why I am giving this company 4 stars is not because of anything they have done etc. It is their warranty of one year. That was the lowest of all the places we received quotes from. Thanks Eric! read more

Scott is a great person to deal with We extended our fence great service great employees good company to work with

We have used Fence Solutions twice now for repairs to both a wood privacy and wire post fence. I cannot say enough good things about our sales rep, Katie. Always quick to respond. Very professional. The team that came to do the work were neat, and did a wonderful job. read more

Great job on the fence installation! We only did one side of our backyard but the fence has made a huge difference. They also removed the dirt for an extra fee. read more

After fielding quotes from a couple different companies we went with fence solutions to replace our fence and I'm so happy we did. Our contact, Mark, was very responsive and patient with all of our questions. And the work was scheduled and done within a week of us obtaining our permit. They did a beautiful job and we are very satisfied with the service and the product. read more

Great from start to finish. Katie was so awesome. She knew exactly what we needed and was very patient in providing a number of estimates for different types of fencing. The crew was there first thing in the morning. They worked very efficiently unloading and making sure not to dig before the utilities were marked (guy came out same day). They worked with the temp below 40, and worked until 4pm.The fence looks beautiful! No gaps for the dog to get out either. I would work with them again. read more

They came out and fixed my pool gate within a few days! Great friendly service from the office staff to the fence workers! We will definitely use them again if we need work done! read more

Mark, part owner, came to conduct our estimate for a fence. We walked around are yard and he had our plat and told us where the fence would go. Months later we decided to sign a contract and get it. I then asked if he could send someone to clearly mark where the fence would go so I could coordinate with my landscapers to remove a few bushes in the way. He sent his partner, Chris, who showed a different line than Mark did, 3 feet different. When I said wait Mark told us the fence would go back here he said no, Im better at reading plats than he is. The boundary Mark showed us was our neighbors not ours. Based on this mistake we decided to cancel the order because the real line would back up and encroach on our patio. Originally I was told 6 weeks for manufacturing but then it changed to 3 months. The owner was rude on the phone when we tried to talk about his mistake and replied do you know how many of these estimates I give a day. How can I remember yours. He wouldn't take any responsibility for his error and said I would get charged a restocking fee. I said for what nothing had been started yet. He return all but 25 percent of my downpayment in a few days. I called the manufacturer who said no fee was charge to them. I suggested he do the right thing and return my $1,400.00 which he kept because his mistake was why we cancelled. He refused. read more

These guys are great....I made the decision to move forward on a Wednesday and by Monday our fence was completed! There was no mess, no huge piles of rocks or dirt... Very clean and efficient! read more

Scott is a great guy! Quality work for a reasonable price. He works to meet your standards.

I had some damage to my fence from a storm. They came out for an estimate and the quote was reasonable. Once I was ready to have the repair done they came out right away. The team was very kind and friendly and did a fantastic job! read more

If you are looking for a top drawer, quality company to build your next fence, look no further than Fence Solutions Co. My initial contact was with Katie, the Project Manager. In spite of the rainy weather, she came to our house and spent time reviewing my requirements, measuring, and answering my questions. All in a downpour. She kept me in the loop during several weeks of rain which caused the project to go on hold. You cannot build a quality fence if the ground is soaked. Once the weather cleared, the construction team led by Chris, showed up on time at 8am and completed the project by 5pm; one day as promised! Chris and his team were truly excellent. And the results speak for themselves!! The fence is high quality and looks fantastic. The new gates were installed perfectly and open/close very easily. When they were done, Chris showed me an area about 6 feet long where the ground was not level to the fence bottom but curved below the fence leaving a gap. We have several dogs and Chris realized that a medium size dog could crawl out of the yard below the fence at this stretch. Chris offered to return and replace the 5 or 6 pickets with longer ones that would conform better to the lay of the land. I was impressed. Seriously, Fence Solutions is the best fence company I have ever worked with and I have worked with many. Give them strong consideration for your next fence project. You will be glad you did. read more