Do NOT use this company, by far the worst company service I ever had to deal with. I should start by saying how I always support local small business whenever I can, and I especially don't like leaving a bad review. I feel this one is necessary. They started very nicely, showed up next day for a quick estimate, informed me that a fence would be up by the weekend, next weekend tops. That same day the lady at the office calls & asks for half the payment, the rest to be paid after after fence completion. From that point on, they turned completely 180. Completely non responsive to calls, every time I try to call, they screen to voicemail. I ask why the delay, they give some lame excuse. It took 4 and a half weeks and still nothing. I call and no one answers, I finally got frustrated and texted the agent saying if I don't have a fence by this week I will dispute the transaction and get a refund.. he IMMEDIATELY calls me and states that they will come and finish.. finally!! they show up after 2 days to finish the small 11 ft fence. Didn't even clean up after their work UNTIL AFTER I called to complain.. during drilling they cut a wire and they didn't seem to care or apologize for it, even though they said they scanned the area for wires and that they wouldn't drill over wires... It only took 4 & 1/2 weeks for a small fence!!!... I'm very disappointed
The most concerning part :
I get a multiple texts within the span of a single day asking if they can charge the "same card" for the remainder!! Thats when I realized they SAVED my credit card on file without my permission!! Major Red Flag!!!
I was shocked!! Even more shocked they don't understand the seriousness of their actions. I had to ask for my original documents back before I pay the remainder, because they didn't even drop it off after finishing the work. That lady on the phone handling payments was totally unapologetic and SO rude handling that phone call.. completely nonchalant and did not care whatsoever that she saved my credit card without permission. It wasn't even saved like secured on a computer. It was WRITTEN out on my folder for any one to see!!! Terrible careless behavior. Not a single apology
I initially hired them because I wanted to replace my entire fence line, but I was not sure if I should commit to that company, so I decided to test their services by installing a small portion first.. and I am extremely glad I didn't commit because as it turns out; they are not trust worthy, they are not professional.. They just want your money. Zero customer service, zero accountability for their actions. They just simply don't care. I really hope everyone reading this to beware, and use a different company. I sincerely regret hiring them. find another company to spend your money and time with. I would not recommend this company to anyone. They'll probably read this and reply with a tone deaf response or whatever. I really don't care at this point. I'm just relieved it's over. read more