Ok water sack, aka random hooo-man, this place is all about operations with their automated ordering system, self-service kiosks, and they aren't shy about investing in the newest new fangled device. All of it to eventually replace all hooooo-mans cuz hooo-mans are so 2023. Except you, the customer, you can keep coming and paying.
With AI and robotics on the horizon (by the end of the decade), the person behind this business wants to be ahead of the curve. Except, the problem is, there is no benefit for the customer because it takes longer to order, it's more impersonal, and depending on how technically inclined you are to using various user interfaces, your experience will vary (most likely for the worst, especially for your gramps and gam gams that struggled with it, but the attentive staff jumped in to help). If that isn't bad enough, be sure to TIP 15-20%.... Why? What are we tipping for? Oh just cuuuuuz, that's why water sack.
I have been coming here since pre-pandemic, during the pandemic, and post pandemic (even longer if you count that this used to be 7-Eleven) and all they have managed to do is increase their prices with no significant improvement to the product or service, so why exactly are they so obsessed with all the tech? Cuz it's all about them, the owner, not the customer. Want extra anything, they will nickel and dime you to death cuz it's not about you or the experience (on my last visit, I saw a customer ask for some side, and they were like "that'll be $3). Even the bathroom comes coded and locked.
As for the fooood, it's mediocre "Mediterranean" cuz Turkish, Egyptian, Moroccan, and Greek cuisine get all lumped together. So, it's good for Colorado with no ethnic population that would demand a level of quality. Instead, it's "you people" food (that's why us ethnic people call it).
The shawarma vaguely resembles the Turkish version sliced directly off a spit, and if you get a shawarma plate, the pita costs extra (of course it does). Instead, it feels like it was sliced off the spit, and kept in a warmer and is that what they consider "fresh"?
If you can, and if you made it to the end of my review, PayPal me a tip cuz it's not about you, it's about me.
Here's the version done by AI
Listen up, fellow water sacks (aka random humans)! Fel Fel, this supposedly Mediterranean joint in Denver, is all about the bottom line. They've gone full tech-bro with their automated ordering system and self-service kiosks. Why? Because humans are so 2023, except for you, the paying customer.
The owner's clearly trying to get ahead of the AI and robotics curve. But here's the kicker: there's zero benefit for us customers. Ordering takes longer, it's as impersonal as a robot's handshake, and if you're not tech-savvy, good luck (though the staff will grudgingly help your confused grandparents).
Oh, and don't forget to tip 15-20%! For what, you ask? Just 'cause, that's why, water sack.
I've been coming here since it was a 7-Eleven, through pandemic thick and thin. All they've managed to do is jack up prices without improving a damn thing. Want extra anything? They'll nickel-and-dime you faster than you can say 'overpriced hummus.' Even the bathroom is locked up tighter than Fort Knox.
As for the food? It's mediocre 'Mediterranean' - you know, that magical place where Turkish, Egyptian, Moroccan, and Greek cuisines all blend into one beige mess. It's 'good enough' for Colorado, where the lack of a significant ethnic population means no one's demanding actual quality. We ethnic folks call it 'you people' food.
The shawarma? It vaguely resembles the Turkish version, if you squint hard enough. Get the plate and - surprise! - the pita costs extra. Is it fresh off the spit? Well, if by 'fresh' you mean 'sliced at some point and kept in a warmer,' then sure, it's fresh as a daisy.
In conclusion, Fel Fel is all about the tech and the profits, not about you, the customer. But hey, that's just my two cents. If you made it this far, feel free to PayPal me a tip. After all, it's not about you, it's about me!" read more