FedEx came to the rescue this week when some important overnighted work documents (which I, of course, had no electronic copies of) were mislabeled and sent to the wrong address. I was sure the documents were lost forever when I realized the package had been delivered, but to someone else. Thankfully, FedEx worked incredibly hard to locate the package and redeliver it to me the next day! They even kept me updated with phone calls throughout the process. I could not be happier with their service! read more

Most unorganized delivery company. The laziest & rudest. If they say you have a package available to pick up here, because fed ex cannot DELIVER packages properly, so I went to go get it after calling customer service and was told it was available here. DO NOT BELIEVE THEM. LYING LAZY COMPANY.Took the HIGHWAY, with a HEADACHE, to be told they dont have my package. I really wish and hope, fed ex will go out of business. read more

Fedex is just as bad and maybe worse than ontrac. I maybe get 1 in 5 deliveries on time. Fedex sucks!!!

Jose Deserves recognition for providing five star customer service. This ship center is not a print center but he was able to help me out and really saved the day. Over and beyond for customer and should not go unrecognized. read more

They've had a package of mine for six days and their hideous AI phone system is infuriatingly useless. Cannot get a human being on the phone. read more

I wish I could give 0 stars. This place is a joke. Package was "misdelivered" and they did nothing about it. Getting a hold of a human is entirely impossible. Finally was able to make a claim finding the random person's address on their website with my tracking number. Which also I feel is inappropriate to give out. I get a voicemail from Mason saying it was misdelivered and they will get back to me with more information. Just checked on the claim and they had closed the claim. To go back to the people I purchased from. In which they told me to talk to FedEx. The ring around. The lack of delivery is clearly their fault and they won't do anything about it. The photo of proof they claim looks photoshopped to begin with. Ridiculous. I want my money back since you misdelivered it. read more

FedEx Ship Center - Photoshopped? Wrong house color even. - Couriers & Delivery Services Near Me - Portland, Oregon

Worst delivery service I have experienced, I orderer a washer part and was guaranteed a 2 day delivery Unfortunately the company I ordered the part from shipped it by Fedex. It is now five days later and my part has not been delivered. I was told it would be delivered in 2 more days that makes 7 day delivery. I do not recommend this delivery service unless you what to wait a long time for delivery. read more

FedEx? More like FedUp. It perplexes me how such a shit company that delivers shit service is still around. Imagine paying for a weekend delivery service with a guaranteed date only for it to be delayed and pushed back three times cause your driver decided to be a lazy fuck that day. The updates are cock. FedEx, kindly commit not breathing. read more

FedEx Ship Center - Garbage-ass-service. Next time I'm ordering a thousand pound weight. - Couriers & Delivery Services Near Me - Portland, Oregon

I've had a package stuck with fed ex in Kent Washington a whole month and now it's stuck in Portland for a week now. It will say a scheduled delivery and then by the end of everyday it will switch back to pending. It saying it arrived in Portland today but it's been saying that all week. read more

FedEx Ship Center - Couriers & Delivery Services Near Me - Portland, Oregon

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Wow...Been waiting for my package now for 12 days. Was to be delivered Sunday, then Monday. Then Tuesday. Now saying "tomorrow" when I call the. It's basically been sitting in a town 5 hours away for better than a week. Customer service and their phone line was TORTURE and unable to help at all. It is RIDICULOUS. Will NEVER be using FedEx again! Wow! read more

A week and no package! The FEDEX updates are laughable and untrue. Our rabbit hole began when a driver attempted delivery without ringing or knocking...is that REALLY a delivery attempt? Each day I find an increasingly ridiculous excuse and the phone staff is less than helpful. Not sure why I'm giving them 2 stars, other than they have completed delivery in the past. Thankfully UPS provides excellent service. read more

Actually like to give Tia a negative star. We asked our bank to expedite a new credit card to us, which requires a signature from recipient.We checked the tracking only to find that FedX had delivered a received a signature from the wrong address. Meaning some unknown person has our credit card!!! Called FedX right away only to find no help from their automated system with no option to speak to a person. Finally asked for complaint dept, and were transferred to a person. We were told they would track down the driver & have go get our package and bring it to us. That was on Monday April 22nd. Now it Wednesday evening and no communication from FedX. We have called multiple times just to be told. They have a "team working on it ". Do not use FedX because the can't even track down packages requiring a signature ! read more

I really don't like giving businesses a bad review, especially delivery services like this. But this place? No, I can't help this. One. They got my package a day and a half before it was actually delivered. It was supposed to be delivered yesterday, as verified by text and app, and at 2030hrs last night, it changed. Two. They literally wrote this on the box for the delivery driver, who simply plopped it down on my front step for the world to see. A $300 item, sitting out, because he was too lazy to walk around the back of my house. read more

FedEx Ship Center - THE SENDER TOOK THE TIME TO WRITE ON THE BOX WHAT TO DO IF NO ONE WAS HOME. - Couriers & Delivery Services Near Me - Portland, Oregon

If I could give it 0 stars if I would. Ordered item and was informed it would be delivered Monday Jan.29. Wasn't delivered on Tuesday either. Today, Wednesday their website says weather delay... In Troutdale! There are NO weather issues in Troutdale. No info on when it will ACTUALLY be delivered. Have had these same issues on past orders. I believe there are thieves working there as past orders have disappeared also. Shitty company that should just go away. read more

I live at JBMI on Hayden Island. I order Chewy on a monthly basis. normally, my packages are delivered to my door. yesterday I receive notice that my packages were delivered but when I went to my door there were no packages. a neighbor informed me they were left at the top of the moorage several ramps away from mine. I was told that several people yesterday had the same experience. obviously this driver did not even try to deliver to the doors. This is unacceptable and needs to be addressed. I contacted Chewy to inform them they may want to consider bother carrier. it is fraud to take a picture and say a package was delivered when in fact it was not! Sarah read more

Worst fedex experience ever. The driver attempted delivery without any call/knocking, there was no door tag left behind and no text notification that delivery was being made. Notification was updated after hours saying "Delivery attempted at 1:00 PM", which is a complete lie since we were home the whole day that day and did not see an attempt at delivery. The support people at this location are no help either. I say boycott Fedex read more

Trash company. I PAID FOR OVER NIGHT SHIPPING GUARANTEED. not for these lazy bastards in Portland Oregon to do nothing for days...

I don't trust Fed Ex with a 10 foot pole. Here's a link to some very important information : Good night and good luck! https://www.reddit.com/r/Fitness/comments/6rysq3/fat_guy_just_got_a_homedelivery_job_for_fedex_in/ read more

Ok I tracked my package FedEx said it would be delivered on Friday then updated to earlier Thursday before end of day of course it never showed. now its Friday the original due date and it's still not here says no delivery scheduled, possible delivery delay. There is not one time I've had a good experience with FedEx why do people use them. read more

If I could give zero stars I would. They don't have an online chat service as I imagine they don't want to be bothered with the slooooooooow delivery explanations. Honestly my package moved a total of 21 miles in one day and the next day went 12 miles. Thumbing or walking would be faster. I have now made it a point to have the shipper ship my packages through UPS or USPS as I am now fed up with their slow service! read more

Very disappointed in FED Ex's ability to re-route a package with three (3) days advance notice. That's right folks.....Ask them 3 days in advance to ship to an authorized fed ex location and they can't do it.....I get that they have to receive the package and create another label, but it takes them an additional two (2) days to do so...... Go UPS or USPS..... read more

If FedEx Portland went out of business, I wouldn't lose any sleep over it. UPS and USPS have yet to lose any of my packages, but not FedEx. They excel at incompetence! When I first called FedEx to check on my delivery delay, of course I reached an Indian call center (for a package that had already arrived at the Portland shipping center; it makes no sense). The gentleman I spoke with there was willing to escalate the issue (I think he called it a "strike tag"). This process took 15 minutes. About 5 minutes after that call, I received a call from another FedEx Rep. After discussing the missing delivery, telling her twice who it was from, putting me on hold twice for a total of 40 minutes, she told me that she was deleting the escalation, and that this was simply due to weather delays. I told her that the package was already in Portland according to the tracking report, and that the snow that had initially caused the delay had been gone for 11 days. Her tone was unbelievably smarmy; she told me that they were just behind and that it would get to me. When I said I was concerned that it was lost, she said point-blank, "it's not lost, they're just behind." In any case, after an hour on the phone, I was no further along than when I started. A week later, I called again. Same answer. We have now arrived at the one month marker since a single delivery attempt was aborted due to weather, and there's still no sign of the shipment. As instructed by the last rep, today I called the original shipper and asked them to file a claim with FedEx. They will send me a replacement order. Suffice it to say, a company more focused on giving you the run-around than actually resolving your concern, and one that makes you wait a month to file a lost delivery, has grown too big to care about it's customers. Avoid them if you can! read more

FedEx has been good in the past but this year they keep losing packages. When you call they say it's there but they don't know where. That continues for additional 10 days and then they say fill a report as its lost. This has happend with two of my orders just in the last three months. Oh, if you call more then one time, they will tell you different stories. You then have have to reorder the product again and maybe you get it in two months from the time you first put in your order. I understand with Covid-19 things are slower, but that doesn't explain all the items they are losing. The shippers are not getting the items back so my question would be who is getting all the lost packages Fedx? Large items are ending up someplace or should I say someones house? read more

My package has been on and off the delivery truck over 3 days and apparently transfered to another service. All fed ex says is its in transport. I actually can read and see that ithas been on and off truck 3 times without delivery. When asked to speak to a supervisor or manager Daniel refused to transfer me to ayone above him. I would never recommend speaking to Daniel or using fed ex unless you are not in a hurry and dont care if it takes a month to arrive if ever. I give fed ex a minus 10 star rating. They are horrid. read more

worst company ever! slowest delivery ever! when you DO get delivery it's thrown on the porch instead of following delivery preferences. Pending, pending pending...... read more

FedEx has turned into a garbage company. Every delivery arrives late despite them claiming its going to be "on time" until the very last second of business hours. Ya'll suck read more

My order should have arrived 1 month ago in September. It's finally out for delivery on a truck in Portland on 10/17. Then I'm updated that it's at the Portland facility. Then on another delivery truck on 10/18. Then back at the Portland facility. Now on a 3rd delivery truck!! Why is no other delivery service this bad? You can't blame short staffing as the issue here. Just plain bad service. I thought FedEx prided themselves on speed and reliability?? read more

FedEx is horrible. Never use them. They having been telling me for three days straight that they just received my package then 12 hours later they say it's in transit to be delivered. 12 hours after that they tell me the just received it, another 12 hours after that they days is being delivered again, then another 12 hours later they tell me they just received it. This FedEx is a joke. read more

Absolutely the worst carrier service for the Troutdale, Oregon area. Terrible communication. I requested on numerous occasion for delivery confirmation which I never received only to find, later, my delayed delivery sitting outside by the door without a courtesy knock. read more

Delays and lost packages. Horrible customer service. Took 3 hours to get a manager on the phone after being hung up on and ran around via the phone system. Once I finally got to the Portland office I was greeted with attitude from Miesha who felt like her attitude was appropriate during a interaction with an upset customer call. Thank you for not delivering my bday present or caring at all when contacted. read more

DO NOT EVER USE FEDEX. This is latest in a series of gaffes this company continues to make. I paid extra to have my package delivered the evening of Nov. 13 as it requires a signature and I would be home at that time. They attempted to deliver the package the morning of Nov. 13 -- or so they say. I live in a secure building and they have to use the call box to gain entrance or contact me, and neither occurred. My profile on Fedex.com indicates this! I called customer service the morning of Nov. 14 and they indicated the package would be delivered once again that evening again between 5 and 8 pm. Once again they attempted delivery that afternoon -- and once again I received no indication they tried to deliver the package. To add insult to injury, Fedex will not refund my special deliver request, until I call customer service again once the package is actually delivered. What a complete joke this entire organization is. Do not eve use them. USPS is better. read more

Over it. The phone reps are useless--all they do is repeat the same information I just finished telling them, and ask if I want text updates (which are just the same wrong information in a different format). I thought I'd made some headway when they transferred me to a local agent, but no, just the same misinfo and stall tactics. The package begins every day "out for delivery" and ends every day "pending" until the next day. If it ever gets here, which I doubt it will, I'm worried they will damage it since that seems to be how they roll. Disgraceful. read more

3 times this year our packages from FedEx have gone missing or unable to be delivered as addressed. I arranged for a delivery at the local shop center near me after yet another unable to deliver incomplete address today. The package never even left the distribution center today. However, the tracking information indicated that it would be delivered today before 2. The call center gave us the run around, told us we wouldn't have our package until Tuesday now. What's even more rich is the delivery driver put a note about the missing address information in my mailbox. I'm guessing a lazy driver can't be bothered to walk up my stairs to deliver the package. This delivery service is a joke. I will not use them again, I'm done. read more

The staff here is very helpful, and they have convenient hours for picking up packages that could not be delivered to your home.

Waiting weeks for packages sitting a mile away. No updates other than pending. No answers. Lazy and entitled drivers. Packages almost always damaged as well as contents. Quit your jobs. read more

Garbage. FedEx is absolutely horrible. Package was in 3 pieces all shipped at the same time. All arrived in Portland Hub the same day which was 4 days ago. One arrived yesterday, one is scheduled to arrive today and the last has no arrival time. This was over $100 to ship! What a joke. read more

Go with UPS. I sat by the window waiting for a very important delivery the day before a holiday weekend. Obsessively hitting refresh on the tracking page, suddenly it said the driver had attempted delivery with no answer. What?! There hadn't been Fed Ex truck in sight all day... Thankfully I had the day off, and could run to the HQ in North Portland in terrible rush hour traffic, to meet the truck at 5 pm. Just the worst. read more

Loooooooong wait, bad service. Waited for 20 minutes with four other people with no one upfront. Finally a lady comes from the back and is so slow like a slug. Saturday's are busy days for people, I can't spend half a day waiting. At the end, I spent 45 min just to pick up a package. Nuts! read more

It doesn't get any worse than this place. I had a package leave Washington state on September 22nd with a scheduled delivery date of September 29th. It eventually got to the Portland facility on September 30th and nearly two weeks later I'm still waiting for it to be delivered. The worst thing, I've been given 5 different scheduled delivery dates with 5 eventual no shows. Their app is useless and doesn't update until the end of the day so I basically lost 5 days of work waiting for the package to arrive since it requires a signature. I could've walked to Washington by now to pick up my package. Called customer service three times and got the same answer "it's scheduled to be delivered but if for some reason it's not call us back." Way to do problem solving! Don't give me a scheduled delivery date 5 times if you aren't sure it's going to be delivered! I guess my package was on that same FedEx plane Tom Hanks was on in Castaway that crashed! NEVER USE FEDEX AGAIN! read more

I ordered a pair of shoes from FamousFootwear, and they sent it via FedEx. I was super stoked, my new work shoes would arrive the day of going on shift. I was heady with the feeling of comfortable sneakers and all that. Day of..no arrival, and a notice that I had refused delivery. Strange. I was home the entire day, oh and lest I forget I paid extra so that FedEx would know to hit the manager office button so the driver could be buzzed inside. Customer service seemed oblivious to this, and apparently could not just ship the order to my local fedex office for pickup. No, I had to go across town, over the hill, through the vale, to Hayden Island to pick up a pair of shoes. Never again. I'm not dealing with the lack of service again from this company. read more