This ship center is unreliable. Our household tries to avoid this ship center if at all possible. Two of two shipments since 2013 were not delivered successfully. So, 100% of our service in the past two years has been poor.
I do not know if these drivers are overworked and cannot meet the demands or if the center is poorly managed, but there is a consistent breakdown in our shipping track once our packages reach Nacogdoches. The two times this center was used in the past two years was because we had no choice; both times, it was a hassle. (The first time, our package was given to a thief who just drove up but refused to sign or produce ID. He was given our package anyway. The second, the package said "Out for Delivery" for two days with no attempted delivery on the first day.)
They either need to hire more drivers, train them better, or pay them more. My guess is all three. I tend to believe that the problem lies with companies or managers who just do not treat people well enough for their performance to matter or who extort employees for their labor without fair compensation. In any case, until FedEx looks into and solves the issues at the Nacogdoches ship center, our household will not be choosing them. read more