I was at Lowe's yesterday to buy some items to repair a broken water pipe. The young lady that…read morehelped me was outstanding. Her name is Andromeda, and she was friendly, knowledgeable and very helpful. She climbed a very tall ladder to get something I needed from the top shelf. Her professionalism is the reason they get 5 stars.

Customer Service in garden department is terrible. If you are in your 70s and loading huge bags of…read moresoil in your cart and a sales guy walks by, this is pitiful. Then when you ask the register person if someone can load my five bags of dirt, she hesitates and says it might take awhile. customer service is getting worse every year. only good thing is II always need the exercise.

they are so incredibly rude to people. they do not help you. Ive had members laugh in my face when…read moreI asked for help. literally. they aren't stocked well either. please use a different store.

Friendly employees...Good selection of overpriced merchandise... the place to go if you don't mind…read morepaying more.

The customer service is outstanding and personable. It's the kind of place you like to go in and…read morevisit even if you're not going to buy anything but they go above and beyond and trying to help you find what you need and they offer suggestions on other routes you can take to fix something even if it cost them money because it seems like you are their priority.

Amazing staff l, very knowledgeable, great place for speciality fasteners, love the shop catsread more

Went in looking for a couple small items. We were helped immediately and were brought to the exact…read morecorrect item. Super nice folks - this Ace IS the place with the helpful hardware man!!!

Bought a zero turn mower from Ace and had problems with it right away. Ace did great job fixing the…read moreproblem. Ended up swapping out for new mower. Great service

if I could give them a negative score I would. I am nearly 80 years old and they would not let me…read moreuse their restroom. We spent $1200 at their store and still wouldn't me use the restroom. I will never go in that store again. if we hadn't needed the items for an urgent plumbing problem I would have walked out and let the items there. AStore that serves the public should hsve to offer a restroom

Rude and unfriendly…read more We were exhausted and made the mistake of stopping in the parking lot of this store at 4:30 am. This was when the Sabine River was overflowing and looking to take a short break as we detoured through East Texas to reach Louisiana. At 5:45 am a man beat on the window and told us to leave the parking lot as the store was opening. We were parked in plain view in the front and not been bothering anything in a vacant lot. The store would not be opening any time soon and we were not even asked if everything was okay, just told to go. Left an impression on us that will not fade.

This is an update to my last review. The store is looking much better and there is not as much dust…read moreor rat poop on the shelves and floor. I hope none of the employees get sick from all the dust from the previous ceiling removal.

Whipped in here for an iron skillet and a couple boxes of ammo. I knew I could find both here, and…read moreit wouldn't smell funny, like a WalMart. Inside it smelled of seed and leather, a nice scent for a late, rainy, summer's morning. Found just the Lodge skillet (with iron lid) needed, and a couple boxes of double-aught 12ga, and I was out the door. Friendly staff! Bring your dog!

Super great help! Large variety, knowledgeable staff. Clean rest room too!! Can help with any size…read moreremold ing job, kitchen & bath.

This location does not have good customer service. They have good prices, but one of our cabinets…read morewas not as we discussed when ordered. They would not make it right. They were also very rude when we called with the issue. I would recommend Surplus Warehohse for the prices, but I will not be using the Nacogdoches location for my future needs. We are unable to find a sink that even fits the cabinet that they sold us. When we tried to call and ask for suggestions on where we could find a sink that fits, they said that it wasn't their job to know what kind of sink would fit. They couldn't even suggest a place that would have a sink that fits their cabinets!

This may be great made furniture. Like I said may. I placed an order in November. I was told 6-8…read moreweeks. Well now this is March. I have to message them for an update my order was supposed to be ready and the day prior I get told another week. Customer service is 100% crap. I asked for my money back. And was told another week. This company should not be in business. If I get my order. I will leave a review. Finally got my order. And now my house smells of paint. I had to put paper under legs to stop the wobble. My custom expensive gun draws are absolute garbage. They don't work right and if they did would still be crap. I can't get over how bad the smell is. This is not quality this is I built this shit in my shop and here you go paint still wet and all. Do not buy from here I have to at least put felt down in the gun drawer if I would put a gun in there. Please don't waist your time or money.

I wish I could give zero stars!!! BUYER BEWARE!…read more My brother purchased a bedroom set from Tuff Roots. TR should be embarrassed at the work they handed over to him. After being promised the furniture in 4-6 weeks he didn't receive it until 14 weeks later and it's in shambles. It's not even worth fixing. I'll include photos of his "rustic" furniture. They didn't even bother to put wood handles on the drawers. Rope.... rope is what they used. I would avoid this place like you do COVID.