Have been to this Lowes numerous times including when I first arrived in Nac and I bought several…read morebig ticket items to use in my house. I soon learned that Lowes gouges and way overprices items like the attachments and accessories you buy in addition to the appliances. For example, Lowes charges almost three times what it costs online to buy a water filter for a fridge. Just bought some ceiling fan light bulbs that were $5.99 at Lowes and I noticed they were $2.99 for the exact same bulbs at walmart. The service level has gone down also. I seem to remember 3-4 years ago that Lowes had some experienced people who would approach you and ask if you need help. The last few times I've been there I walked around looking for stuff with no customer service. Kinda like walmart now. Never buy anything here unless you have done some research to compare prices. I might decide to pay more for stuff if it was for a local business but not for a huge corporation. I will look everywhere else besides Lowes for hardware next time I go shopping.

The Lowe's store in Nacogdoches Texas is always clean and orderly. The workers really care about…read morethe customers ...if you ask an employee a question, they'll take you and show you exactly where the item is that you are looking for... I was very impressed with STEVE that works in the tool department, he went above and beyond as to helping me out and I really want to thank him and tell him how much I appreciated his help for going the extra mile for me...

Friendly employees...Good selection of overpriced merchandise... the place to go if you don't mind…read morepaying more.

I called the Nacogdoches store to verify that they had the 5 gallon Crown kerosene cans in stock…read more The person helping me said that they had 3 cans in stock and they were $19.00 each. I told them to check the price again and they verified that the price was correct. I then drove 15 miles one way to pick up the kerosene and loaded my cart with the 3 heavy cans and proceeded to checkout. At the checkout I was told that the price was $29.99 a can. I told them that I called before I left the house and the price that I was told was $19.00 each. The manager was called and he told me that the price was $29.99 each. He said. "I do not know who told you that price. Sorry." All that I can say is that the help needs more training and that they should not quote prices that are not correct. Especially if the customer asks twice about the product and drives a long way only to have the prices switched upon arrival.

The customer service is outstanding and personable. It's the kind of place you like to go in and…read morevisit even if you're not going to buy anything but they go above and beyond and trying to help you find what you need and they offer suggestions on other routes you can take to fix something even if it cost them money because it seems like you are their priority.

Amazing staff l, very knowledgeable, great place for speciality fasteners, love the shop catsread more

Went in looking for a couple small items. We were helped immediately and were brought to the exact…read morecorrect item. Super nice folks - this Ace IS the place with the helpful hardware man!!!

Bought a zero turn mower from Ace and had problems with it right away. Ace did great job fixing the…read moreproblem. Ended up swapping out for new mower. Great service

if I could give them a negative score I would. I am nearly 80 years old and they would not let me…read moreuse their restroom. We spent $1200 at their store and still wouldn't me use the restroom. I will never go in that store again. if we hadn't needed the items for an urgent plumbing problem I would have walked out and let the items there. AStore that serves the public should hsve to offer a restroom

Rude and unfriendly…read more We were exhausted and made the mistake of stopping in the parking lot of this store at 4:30 am. This was when the Sabine River was overflowing and looking to take a short break as we detoured through East Texas to reach Louisiana. At 5:45 am a man beat on the window and told us to leave the parking lot as the store was opening. We were parked in plain view in the front and not been bothering anything in a vacant lot. The store would not be opening any time soon and we were not even asked if everything was okay, just told to go. Left an impression on us that will not fade.

This is an update to my last review. The store is looking much better and there is not as much dust…read moreor rat poop on the shelves and floor. I hope none of the employees get sick from all the dust from the previous ceiling removal.

Whipped in here for an iron skillet and a couple boxes of ammo. I knew I could find both here, and…read moreit wouldn't smell funny, like a WalMart. Inside it smelled of seed and leather, a nice scent for a late, rainy, summer's morning. Found just the Lodge skillet (with iron lid) needed, and a couple boxes of double-aught 12ga, and I was out the door. Friendly staff! Bring your dog!

Super great help! Large variety, knowledgeable staff. Clean rest room too!! Can help with any size…read moreremold ing job, kitchen & bath.

This location does not have good customer service. They have good prices, but one of our cabinets…read morewas not as we discussed when ordered. They would not make it right. They were also very rude when we called with the issue. I would recommend Surplus Warehohse for the prices, but I will not be using the Nacogdoches location for my future needs. We are unable to find a sink that even fits the cabinet that they sold us. When we tried to call and ask for suggestions on where we could find a sink that fits, they said that it wasn't their job to know what kind of sink would fit. They couldn't even suggest a place that would have a sink that fits their cabinets!

This may be great made furniture. Like I said may. I placed an order in November. I was told 6-8…read moreweeks. Well now this is March. I have to message them for an update my order was supposed to be ready and the day prior I get told another week. Customer service is 100% crap. I asked for my money back. And was told another week. This company should not be in business. If I get my order. I will leave a review. Finally got my order. And now my house smells of paint. I had to put paper under legs to stop the wobble. My custom expensive gun draws are absolute garbage. They don't work right and if they did would still be crap. I can't get over how bad the smell is. This is not quality this is I built this shit in my shop and here you go paint still wet and all. Do not buy from here I have to at least put felt down in the gun drawer if I would put a gun in there. Please don't waist your time or money.

I wish I could give zero stars!!! BUYER BEWARE!…read more My brother purchased a bedroom set from Tuff Roots. TR should be embarrassed at the work they handed over to him. After being promised the furniture in 4-6 weeks he didn't receive it until 14 weeks later and it's in shambles. It's not even worth fixing. I'll include photos of his "rustic" furniture. They didn't even bother to put wood handles on the drawers. Rope.... rope is what they used. I would avoid this place like you do COVID.